Business Profile

Insurance Companies

Kemper Corporation

Complaints

This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

644 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Access Casualty Company (AACC)/Kemper Auto (KA) [**]A mediados de ***** le di permiso a mi yerno para usar mi auto para agarrar algo mientras yo no poda. Durante este tiempo tuvo un accidente en el que no tuvo culpa. Esto provoc daos leves en ************ del coche. AACC/KA me pag $1300 por este reclamo. En el momento de este reclamo, agregaron a mi yerno a mi pliza de seguro y cerraron mi pliza sin mi conocimiento. No veo nada ******* en sus reglas polticas que justifique tal accin. Aproximadamente una semana despus, una noche me robaron el auto mientras visitaba a mi hija, momento en el que todos estbamos durmiendo en su casa. Ms ***** descubrimos que se deba a un desafo de Tik Tok que mostraba lo fcil que es robar un Elantra. La columna de direccin del vehculo qued destrozada, una ventana trasera qued destrozada y el ladrn tambin destroz el vehculo por la parte delantera. El ****************** frontal estaba doblado con muchos daos estticos en la parte delantera, pero el compartimiento del motor estaba intacto por lo que mis ojos y mi esposo pueden ver. Denunci el robo del vehculo a AACC/KA el da de su desaparicin. Era desde ltima hora de la ***** hasta primeras horas de la *****. En ese momento descubr lo que AACC/KA haba hecho con mi pliza de seguro. Habl con varios agentes durante varios das pero no llegu a ninguna parte. ****** me dijeron que para reiniciar mi pliza tendra que pagar ms de $400 al mes. Esto es absurdo. Se me debe el dinero necesario para reparar mi vehculo. Necesito al menos $1,000 ms de lo que me dieron durante el reclamo inicial. ****** les pido que reviertan lo que le hicieron a mi pliza. En ninguna parte de sus reglas veo que tengan justificacin para hacer lo que hicieron. Haga que AACC/KA de ******* resuelva estos problemas. Gracias.Atentamente,******************************************
Business Response
Date: 10/13/2023
Good afternoon,
Please see our attached response for 2071815.
Please advise if further assistance is needed.
Sincerely,

Regulatory Administration
3760 River Run
**********, ** *****
************
***************************************************************

Customer Answer
Date: 10/24/2023
Complaint: 20701815

I am rejecting this response because: Dear American Access Casualty Company (****)/Kemper Auto (KA) [AZ], Regarding your response on October 13, 2023, thank you for finally responding to me about the reasons why certain actions were taken. As you can see, it took me some time to think about how to respond. Additionally, you took actions after this request to the Better Business Bureau (BBB) that made me rethink things. I must point out that my entire problem is not solved by said answer. I appreciate you telling me that you will investigate my car theft claim. *********, my son-in-law, needs to be removed from my policy and the $141 must be refunded or used for the continuation of my policy with you. I only let him use the car once and it was for an emergency. Again, there was nothing within the rules of their policy that stated that the actions taken against me were valid. You canceled my policy without giving me a valid answer beforehand. When I spoke to you to ask the reason for the cancellation you did not give me an answer. You only asked me to make an additional payment of $141, or you would cancel my policy. I called repeatedly to be informed of the credibility of said debt since when I checked online my account appeared at zero, and it did not allow me to enter the requested payment. Finally after a lot of trying I was able to do it. It was not until I called them to notify them of my car theft that they did not want to take my claim claiming that my policy was canceled and without giving me any explanation of the reason even though I had already paid the requested $141. It was after many calls asking for explanations that you told me that the cancellation was due to you adding my son-in-law to the policy. This seemed illogical to me since I only let you use it once and you added it without my permission. Then last week, almost immediately after this BBB complaint, you called my son-in-law to ask what condition we found the car in to find out the damage. This is something that seemed illogical to me, because the owner of the car is me, and the one who is taking charge of everything related to my car is me. I don't understand why call him and not me. These actions seem unprofessional to me and I feel very upset and disappointed. And all this after always paying you my full payment on time, thus being a great customer for so long. I request that they take care of the claim for the theft of my car since my policy was covered and that they remove ********* from my policy. Thank you.

Sincerely,

***************************************;
Business Response
Date: 10/26/2023
Good afternoon,
Please see our attached response for file 20701815.
Please advise if further assistance is needed.
Thanks,
Regulatory Administration
3760 River Run
**********, ** *****
************
***************************************************************
Customer Answer
Date: 11/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Estimado Kemper/AAC:
Gracias por su *****. Agradezco esta resolucin. No estoy seguro de por qu ********* actu antes que yo. Quizs sinti que yo necesitaba ms ***** de la que necesitaba. Habl con l sobre mis futuras visitas a mi hija si algo le sucediera a mi auto.
Sincerely,

****************************************
Initial Complaint
Date:10/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently lost my mom and had three life insurance policies with Kemper. When I went to make arrangements one of the policies were *******, one ****** and one ******. The guy verified it with the agent and ask were there any leans and was it clear. So he proceeded with the arrangement. I even called and asked the value and I was told the same. Kemper said one was ******* and paid for the arrangements and sent me ******. And now sending the other two for the correct amount. I assure you they verified and I know all calls are recorded, ******* was one of the amounts. I just kept getting a run around. They had me going back and forth sending the information emails etc. so when it came to pay out. The associate. Said your claims closed and we mailing you check 10/3/23. She didnt inform me about one was sent on the 22nd she say she couldnt see the death certificate and give her time to look at it. The guy at the funeral home said he been got paid and that was a month ago. Kemper said the had not paid out anything till I sent the death certificate myself. They mailed me letters and I contacted them numbered times. Just trying to get it over. So I called and asked what was they sending me like they was going around the *******. I dont know what went wrong I just know it was verified three or four times the out of nowhere a check comes for ****** they put the three together. She didnt tell me a check was sent or the claim was closed.
Business Response
Date: 10/16/2023
see attachment
Customer Answer
Date: 10/16/2023

Complaint: 20696943

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 10/17/2023
Complaint: ********

I am rejecting this response because: Hello this is ***************************. I didnt add my reason for rejecting Kemper response, my apologies. I rejected their response for they have not contacted me, no call or email. Kemper verified more than once the policy ********** was *****. Even when I had to give my information at the funeral home Kemper was on the phone and it was verified no *****, holds the payment after the service was taken out should have been *******. Everything is on a recorded line. Kemper kept giving me a run around and it was just frustrating cause I had just lost my mom. I explained everything to them. So hopefully it can be resolved. And they give me the money thats due to me. My complaint number is ********. Thank you ?? so much. Have a blessed day.

Sincerely,

*************************;
Business Response
Date: 10/26/2023
Please see attached
Customer Answer
Date: 10/26/2023

Complaint: 20696943

I am rejecting this response because: The policies are from **** and thats how long my parents paid on these policies that way more was paid than the pay off on the policies. Rejecting also because it was confirmed the amount was **** the ************************* at the funeral home was told the same information. If I had said put it all on the service then who would have been responsible for the rest. All I was told that it was training errors, and nothing could be done. Kemper really gave me a run around I even had to go to the doctor for the added stress. Its not fair to be mislead with information and the fact I lost my mom, and just wanted the correct closure. I spoke with someone from Kemper and told them my situation. So I was told this happened a lot if so why it wasnt corrected by Kemper if they knew it can cause a family member problems. I believe in what Kemper informed me and i can assure that **** was confirmed more than once. Something was just not right and Im going through enough. So hopefully this can be resolved. Thanks again so much ??

Sincerely,

***************************
Initial Complaint
Date:10/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date around July 21st 2023. Insured of Kemper hit the rear end of my vehicle. Attempted to resolve this with the insurance. No resolution as of today October 2nd 2023.
Business Response
Date: 10/09/2023
Good afternoon,
Please see our attached response for file 20688704.
Pleased advise if further assistance is needed.
Thanks,
Regulatory Administration
*************************************************************************
************
***************************************************************
Customer Answer
Date: 10/20/2023
Complaint: 20688704

I am rejecting this response because: Good evening, Please see the attached. Advise on what to expect from insurance. Their response is not good for me. See the chain of emails, Ive tried multiple times to contact Kemper to resolve this. Please do not close out ticket.

Thank you,
Marco

Sincerely,

**********************;
Business Response
Date: 10/25/2023
Good afternoon,
Please see our attached response for file 20688704.
Please advise if further assistance is needed.
Thanks,
Regulatory Administration
3760 River Run
**********, ** *****
************
***************************************************************
Customer Answer
Date: 10/26/2023

Complaint: 20688704

I am rejecting this response because: The shop has submitted the supplement and I have as well. I can provide this information also. To this day and time, I have not received any update or reply to my attempts.

Sincerely,

***********************
Business Response
Date: 11/01/2023
Attached, please find the submitted response letter for this complaint.

Customer Answer
Date: 11/14/2023

Complaint: 20688704

I am rejecting this response because: Good afternoon,

I cannot accept the response due to lack of resolution. I have not received an update or any type of response. It is extremely frustrating that the issue that could have been resolved in weeks has taken months. The insurance has taken fault for the accident. I provided what was asked of me. I was willing to be helpful and provide any details or information required. Please, I am not asking for a lot. I just need resolution for the loss of property.

Thank you,

**********************;
Initial Complaint
Date:10/02/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was an accident back in agust 2023.Insurer agreed to being at fault. I had a witness and a passenger at the time of the accident. Company infinity insurance by KEMPER agree to my version of the incident and agree to pay the damages. They Sent me a letter so I could take the vehicle to a place of my choice estimate where to start at over ********************************************************************* a letter that their client change his version so now they were going to payme only 20 % they sent me a check for 170 bucks my car is brands new has sensors and the bumper is damaged. I need them to fix my vehicle to the original letter I have attached photos and documentation
Business Response
Date: 10/12/2023
Attached, please find the submitted response letter for this complaint.
Initial Complaint
Date:10/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had had a policy with Kemper for a couple years holding an SR-22. I was prepaying for the new month on my billing date. I ended up going to jail and had all of my accounts from my bank to phone etc put on a freeze. Kemper wanted me to send them an email in order for my policy to be canceled. I was sitting in jail and unable to have computer access. I thought a phone call, asking them to either freeze, hold, or cancel my account would suffice. Ive been out of jail for some months now, and now I am getting calls from a debt collector saying, I owe Kemper for a balance of a canceled policy. Policy #******* I was on an auto pay so the money would just come out of my bank, but when I went to jail, my bank account was on freeze, so nothing was going to get taken out.
Business Response
Date: 10/09/2023
Good morning,
Please see our attached response for file 20680947.
Please advise if further assistance is needed.
Thanks,
Regulatory Administration
*************************************************************************
************
***************************************************************
Initial Complaint
Date:09/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been paying the life insurance premiums faithfully, this company keeps telling me all policies are behind. I have the cancelled cashiers checks on all but one seems to me it may have gotten lost, i cnt stop payment on it til 10/18/2023. They credited one of the policies then took it back, i have all my proof that i been paying, this is the worse insurance company ever
Business Response
Date: 10/13/2023
Please see attached.
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parked car was totaled by a driver insured by Kemper (Infinity) Auto Insurance on June 24, 2023. Claim # ***********. He also hit another parked car and an electrical box owned by **** at the same time. It's been three months now, and no settlement has come to fruition. Kemper is saying that they are still waiting on an invoice from **** stating damages done to the box before they can settle. I've been in contact with a representative from ****, ******************************* **************** who emailed me to say, "claim numberPACBCS2023080R0066 was opened for this damage however I have never received a response from the field for any damages done. The claim has been closed." So, **** is not seeking any compensation for the electrical box. It's been three months since I've had a car, they are just going to keep dragging this out for eternity, it seems.
Business Response
Date: 10/09/2023
Attached, please find the submitted response letter for this complaint.
Customer Answer
Date: 10/18/2023
Complaint: 20661385

I am rejecting this response because: Hello. My complaint has not been resolved. Thank you.

Sincerely,

***********************;
Business Response
Date: 10/24/2023
Please see the attached regarding file ********.
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont know what this company is doing but I purchased a one year auto and home policy in April of 2022. Renewed policy and paid my bill in April 2023. In September 2023, I get a notice of payment due which is odd because I paid for the year already in April 2023, or so I thought. This company changed my policy to a 6 month policy, with no notice to me, unbundled my home and auto, and doubled my auto insurance, effectively increasing my premium from around ***** to *****. No resolution was given to me when I called, in fact I was told I could convert my policy back to an annual, a change I hadnt consented to in the first place, but I couldnt just be given a quote as to how my premium would change without this conversion. This is just so shady and the lack of communication is a red flag. Please note also when I got into a no fault accident last year that resulted in me going to the hospital for a concussion after an uninsured motorcyclist hit me while he was going the wrong way down a one way street, this company made me do all of the investigations they should have been doing, such as calling around and calling the police department to find out the other drivers insurance information. They have failed me as a customer on all counts and should be investigated
Business Response
Date: 10/03/2023
Good morning,
Please see our attached response for file 20638616.
Please advise if further assistance is needed.
Thanks,
Regulatory Administration
*************************************************************************
************
***************************************************************

Customer Answer
Date: 10/09/2023

Complaint: 20638616

I am rejecting this response because:
I was not consulted before asking if my policy was to be rewritten from a one-year to a 6-month policy. This change was done sub sponte, which I take issue with. I did not sign anything, but okay let's just for this response's sake let that go for a moment. In rewriting (I'll add again, sua sponte) my policy, your company - not me - decided to unlink my home and auto policy, yet I am being made to pay, literally, for that change. I was not even aware that my policies were being separated. No correspondence was ever sent to me to let me know of this. Speaking of a lack of correspondence at the change of my policy, upon receiving a bill in September, I was confused of course because I thought I had a 1 year policy with Kemper, so why would I have an outstanding bill in October considering my policies start in April. I called the company and it seems my auto policy is literally doubling. It is not just going up a few hundred or going up the 9% that all ******** policies went up by; it is doubling. Why was I never made aware that my premium is changing, especially increasing by 100%.
Furthermore, your company told me I could change my policy back to a one year, but I was later informed that soon your company would no longer be operating in ******** anyway, so what's the benefit to a one-year policy anyway when you would be pulling out of ********, where I and my policies are located. Upon reviewing the prices for a one year policy before I signed any paperwork, I realized that for some reason it is quite a few hundred dollars higher than your 6 month policy, so I said I'll just take the one year policy and pay for that I suppose. I was then informed that actually I could no longer have a 6 month policy because I had already wanted a 1 year quote and you had already changed my policy back to a 1 year policy. I feel the need to remind you here, I have not signed anything consenting to a change in my policy back to a 1 year. I asked for a QUOTE. So once again, Kemper is changing the length of my policy without any consent from me.
Additionally, I have had a Kemper policy for 1.5 years at this point. Please explain to me why I have had to make 4 payments to Kemper since then. 4 payments for being with a company for 1.5 years.
Kemper is robbing its customers (evidenced most notably in the fact that they would convert my policy back to a 1 year policy - without me signing anything - knowing that they will be pulling out of business in ******** soon) and conducting some very shady business that I personally have never consented to. My request is for the BBB to review Kemper's business ethics and financials.

Sincerely,

*****************************, Esq.
Business Response
Date: 10/18/2023
Good morning,
Please see our attached response for file 20638616.
Please advise if further assistance is needed,
Thanks,
Regulatory Administration
3760 River Run
**********, ** *****
************
***************************************************************
Customer Answer
Date: 10/25/2023

Complaint: 20638616

I am rejecting this response because:
Your response of the change from a 12 month policy to a 6 month policy was explained in the initial response related to the cancellation and rewrite of the home policy is unsatisfactory and I reject it for the reasons listed below.
Please explain to me where I requested a cancellation of my home policy. I have an email from Goosehead (representative ******) from March 10th, 2023 telling me my home policy would be cancelled, because ***** stated they no longer held my homeowners loan. I was asked to furnish Goosehead with information on who had my loan. I replied back to that email on that same day, stating that while my loan has changed companies many times, last I knew of it, ***** still held my loan and they were the ones that should be getting billed as part of my mortgage. I received an email from ******************* on March 13, 2023 acknowledging that ***** did still have my loan and Kemper had my loan information off by one digit, which was why they were unable at the time to find my loan information. ***** confirmed to me in that email that ***** was all set to renew my home policy and send payment on 3/12/23. I have been operating this entire time under the understanding that I have homeowners insurance with Kemper. Why was I never notified that this was changed.
Additionally, why was I never notified that all of these changes were happening with my policy? I was never notified there was a cancellation and a rewrite. I have enumerated in my calls and emails and BBB responses the NUMEROUS ways Kemper has made mistake after mistake and yet you still sit there making your customers shoulder the cost of your mistakes. I knew nothing about a cancellation and rewrite. I just combed through all of my emails and correspondence from Kemper. There was absolutely no correspondence of any kind from Kemper indicating my policy was being cancelled and rewritten.
You say in your response you issued me a refund of $405 on October 4, 2023. I called Kemper on 10/18/23 with my agent and was told that they would try to see if they could honor the 6 month premium I was initially given and it wasnt guaranteed, but they would make the request. Why did the representative I spoke to on the phone not let me know that I had been issued a refund of $405? Does your company communicate internally, because it does not seem like it and yet you expect your customers to bear the burden of your inefficiencies. Additionally, when I spoke to a Kemper manager on October 19th, I was informed the $405 check was mailed to ******************** There is not and never has been a **** **** on my policy. It has always been ****. All of my policy documents say ****. I have received mail at **** but all of a sudden, somehow my address has been changed to **** in your system. Furthermore, **** **** is not even an address that exists.
The icing on this all is that I was informed on my October 19th phone call that actually Kemper does not have a homeowners insurance policy for me. What happened to my homeowners insurance policy??? After all of those back and forth emails in March, after confirming Chase was making a payment on 3/12, I actually have no homeowners insurance? Was Kemper ever going to notify me about that? I just again while typing this paragraph went onto my Kemper portal and a payment was made on homeowners insurance policy on 3/19/2023. There is no message or indication on the portal that my policy was cancelled, yet my policy is listed as inactive. If there is an active Kemper homeowners insurance policy for me, it is not reflected in my Kemper portal.
Finally, and for hopefully the last time, *************************** is not the insured. I made sure it was clear that ****** is not the policyholder and I was told he just has to be on the policy because he is a driver over 16 in the household, which I do not take issue with. What I do take issue with is that all documents are addressed to him and the refund check you are issuing to me, I have been told, is in his name. Kemper cannot even get the name of the policyholder correct.
I do not care whether you think you have answered my questions previously. You have not. You are in the business of customer service as an ********************** agency, and you have not answered my questions just because you have put sum total figures on a page. You have thrown numbers at me despite my repeated requests for a complete breakdown of my policy and why it (I should be saying they because I thought I had homeowners insurance with Kemper) costs exactly what it does. You are toying with peoples money and miscommunicating about it, and that is vile.
And in response to you stating that the accident [on 9/19/22] was submitted with minimal information regarding the other party is yet another example of the disgusting and unethical business practices Kemper employs. It is not my job to find out the insurance information of the other party. It is quite literally what I pay you to do. I suffered a concussion in that accident that has had lasting impacts on my day to day life. And despite the fact that I had just been in an accident (and lets put aside for a second the fact that I had suffered a brain injury), Kemper wanted me to do their job and obtain insurance information for the other party. Kemper wanted me to call the police department and follow up with the police department. I was unable to rest and recover to the extent needed because Kemper wanted me to do their jobs for them. I am still unable to formulate proper sentences and I have difficult remembering words and people issues I did not have before my concussion. I blame Kemper and their inability to do their jobs when I should have been resting and recovering for the lasting impact that concussion has had on my life. The way Kemper does business is disgusting and you cower behind miscommunication and far too many errors, and then make your customers pay the price for it.

Sincerely,

*****************************, Esq.
Business Response
Date: 11/02/2023
Good afternoon,
Please see our attached response for file 20638616.
Please advise if further assistance is needed,
Thanks,
Regulatory Administration
3760 River Run
**********, ** *****
************
***************************************************************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a claim with this company for damage caused by one of their policy holder. Date of loss was august 2nd Claim number *********** *************************** is my insurance adjuster I have submitted my part and gotten a quote from a body shop. I have tried reaching them about ten times. I have e mailed , called numerous times. Left voicemails. Im looking for a status update So I can move forward on the damage to my claim. I get a hold of someone and they all tell me the same thing. oh I dont have access to your file let me transfer you to your adjuster it gets sent to voicemail I leave my info and they claim to return my call within a reasonable time frame. I have not spoken with anyone that can help me in over a month now.
Business Response
Date: 10/05/2023
Attached, please find the submitted response letter for this complaint.
Customer Answer
Date: 10/09/2023

Complaint: 20636325

I am rejecting this response because:
I dont believe they are actually making an attempt to contact me or the insured. When speaking to the adjuster I told her I had a video of them hitting my car. She stated it would not help. Now according to them they are asking for pics and or videos to help. I will also e mail pics of my damaged car and videos to ***************************
The lack of communication is unbelievable and the inability for me to actually reach my adjuster for a simple follow up.

Sincerely,

*******************************
Business Response
Date: 10/19/2023
Attached, please find the submitted follow-up response letter for this complaint.
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My life insurance company is getting money from me that I borrowed out of my own money. I have been paying them back and had to stop because of covid, and when I got my yearly statement they had added all the money I have paid back into my iou. I will never be paid in full. I was paid in full and borrowed $1000, and next thing you know I owe2500 so I was paying $100 a month I was down to $1700 then covid came I was a victim of covid. Now Iam back where I started. I was told to just pay the interest and that's once a year and I do but still *** being charged all of this money. I was told by the company that what ever I owe the company when I die will be deducted at this rate it will be -0- I can't lose my insurance now!!!
Business Response
Date: 09/25/2023
Dear BBB,
We reached out to ************** on Wednesday, September 20, 2023, asking that she provide us with the policy number she is referring to in her complaint and have not received a response as of today. Without the policy number, or name and date of birth of the insured, we are not able to research the issues presented. Thank you.
***********************
Compliance Analyst
************
*********************************

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