Complaints
This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 643 total complaints in the last 3 years.
- 151 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Denial of Claim Number : 23123518521.I was never told when I excluded my Wife what the consequences were should she drive the car.I was only given this paperwork explaining this last week and should have had it when I switched policies.I am only asking that the other car be repaired and am not looking for anything else.If I need to include my Wife on the policy please do so.
Business Response
Date: 03/21/2023
Attached, please find the submitted response letter and supporting document for this complaint.Customer Answer
Date: 04/03/2023
Complaint: 19582141
I am rejecting this response because: I was never told the consequences of signing off on this exclusion over the phone. I should have been warned verbally before signing the agreement or what the dangers of excluding my wife would mean. I would as a professional, remind a customer verbally, what it would do to any warranty regardless of what is written so that they clearly understand what they are doing. If I had been told over the phone, I would have never signed off on this as it would leave me vulnerable to any issues that would come up in the future.
Sincerely,
***********************Business Response
Date: 04/05/2023
Attached, please find the submitted follow-up response letter and supporting document for this complaint.Customer Answer
Date: 04/06/2023
Complaint: 19582141
I am rejecting this response because: They can keep showing what I signed and I'm not disputing that. What I am disputing is that when I was on the phone it was not explained verbally what the consequences were if I sign the paperwork. When I buy a car the dealer explains verbally what I am signing and the consequences of signing are. I am not an attorney so It need to be explained to me verbally. When you buy a house the realtor explains verbally what will happen when you sign paperwork why is this different? I would not in good conscience have my wife removed since she is the one that drives the car knowing that if she wrecks it nothing is covered. It makes no sense to me.
Sincerely,
***********************Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 22nd 2022 I got hit (thankfully lots of traffic so everyone was moving slowly) on the freeway. Once on the emergency lane this guy comes out of his car smiling fist bumping me. I do the whole insurance process I call the police to make a police report and instead they of helping my ex insurance decided to put me at fault within 8 days (normally should take at least 30). The other drivers insurance is progressive, enough said. They tell me they are doing me a favor because otherwise Id get sued. ********************* (my adjuster) decided to laugh on the phone call at me after not calling for an entire month. They pretend and say they will help with whatever issues there might be and do the complete opposite. The only person who helped me *********************** was taken off the claim what a big surprise. They not only ignore for months at a time, they also flat out lie and say they never received any calls or voicemails this includes managers and supervisors ********************* and *********************. They also decide to completely ignore their duty (what I pay for in my policy) on providing rental cars. Of course they also ignore me about that whenever I call about it as well as any updates on what is going on. Whenever anyone calls we are met with voicemails. I wish something could be done about these types of insurances that decide to throw their clients under their bus and argue about why it was okay for them to do so. Most clientele they have are from random insurances located in low income minority cities who do not know any better and are taken advantage of this is distasteful and should not be allowed. As soon as I was put into my moms insurance (kemper/alliance/infinity now) I knew we had to get out, I knew way too many people who have had the worst experiences with them and only wish people knew the reality of signing up with them.Business Response
Date: 03/21/2023
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:03/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My claim number is ***********. A drunk driver under this insurance crashed into a few cars mine being one of them on April 2 2022. I have only heard from the adjustors once on Feb 22 2023, emailed me an amount that they seem to think can fix my car of $******, the quote was over $1000.00. It took him a week to email me that and I responded on the 23rd which he has till to respond to. I called the supervisor which does not answer as well. It's going to be a whole year of nothing they think ****** can cover the damages of their client. I only want my car fix. It's so disappointing and frustrating that there's companies like this.Business Response
Date: 03/16/2023
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:03/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on september 8 2022 i was hit in a car accident my car was totaled the person who hit my car insurance company contacted me informed me they was going to resolve the matter and that was 3 months ago the company gives me the run around different agents handling the case but i have not heard from anyoneBusiness Response
Date: 03/17/2023
Good afternoon,
Please see our attached response for file 19555686.
Please advise if further assistance is required.
Thanks,
Regulatory Administrations
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**********************************************Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 12 2022 I ******** was in a car accident which has lead to the truck being a total lose. The issue being is I have reached out many times threw email calling and leaving voicemail to my adjuster with the name of *************************** which he has yet to get back to me from. I need him to reach out to explain the situation, and just correct the paper work that was sent to the lien holder stating I had chose to stay with the vehicle which is incorrect I have not had possession of this truck since the day of the incident. I just want for ******* to correct it and send full pay out and just get it over with Id also need a copy of the settlement check as my gap has been requiring it. Not only has this been a wait but it has also messed with my credit not being able to get a new vehicle Im still renting one coming out of my pocket. With this getting resolved everything will go back to normal state please Im requesting Help pleaseBusiness Response
Date: 03/17/2023
Good afternoon,
Please see our attached response for file 19549128.
Please advise if further assistance is required.
Thanks,
Regulatory Administrations
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**********************************************Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Kemper Specialty California and do not have a contract with them.Business Response
Date: 04/05/2023
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/6/22: a Kemper customer caused an accident for which ******************** later assumed liability. 7/4/22: Kemper declared my automobile totaled and towed it away. No offer letter or payment from Kemper at all in 2022. Filed complaint with state board 8/31/22, received letter telling me things were taking longer than normal. 2/23/23: offer letter received; investigation revealed multiple violations of ********** code ****** in calculating offer, including using vehicles out of market and out of permitted time range, as well as attempting to levy salvage payment only applicable when claimant retains vehicle, which is not the case here. Informed Kemper that their offer was invalid due to its violations of ********** code ****** and Kemper said this was still their final offer soon 3/3/23. Opened second complaint with ******************* and am also lodging complaint here. Will seek further legal action to redress my damages but ask that Kemper be disallowed from using invalid offer in further action.Business Response
Date: 03/13/2023
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mi carro se dano la pintura con el hielo que cayo en la semana entre el 30 de Enero y el 3 de Febrero. **** el reclamo y no me lo aceptaron, el ajustador *********************** no me recibe llamadas y no quiere para el dano.Business Response
Date: 03/10/2023
Good afternoon,
Please see our attached response for file 19532496.
Please advise if further assistance is required.
Thanks,
Regulatory Administration
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***************************************************************Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *************************, a ** citizen and reside in **********. My phone number is ********** My Complaint: I have an active liability auto insurance with National General Insurance that covers me for Uninsured Motorist- Property Damage Limit $3500. ************************************** whose car is insured by Kemper Insurance had ran into my parked ********** Beetle **** model and severely damaged my car.I filed a claim with my insurer National General Insurance and provided them the *** collision report on the accident which found Kemper Insured, liable for the damage.My claim number with National general is ********* and my adjuster name is ******************************* phone number ************.This accident has a corresponding claim number *********** with Kemper Insurance and the adjuster name is ********************* / ********************************* phone number ************************* and ******* respectively. Now both Insurers are playing smart and do not want to take responsibility to repair my car leaving me in severe transportation hardship. I can no longer afford to transport to my work place.Whereas Kemper is denying liability on grounds that the insured motorist is not cooperating with investigation, National General do not want to settle under the uninsured motorist clause of my policy document. I am therefore trapped in the middle of a game by both policy carriers. This is unimaginable to me as a consumer who sincerely purchased a policy to which I have judiciously paid my monthly premium. I plead with your office to come to my help. I cannot afford to buy a new car nor transport to work. I obtained a repair and loss of use cost on my car for the amount of $2842.00 and I want either Kemper Insurance or National General Insurance to pay it off.Business Response
Date: 04/07/2023
Good afternoon,
Please see our attached response for file 19524286.
Please let us know if further assistance is needed.
Thanks,
Regulatory Administrations
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**********************************************Business Response
Date: 04/11/2023
Good afternoon,
Please see the attached response for file 19524286.
Please let us know if further assistance is required.
Thanks,
Regulatory Administration
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***************************************************************Customer Answer
Date: 04/17/2023
Complaint: 19524286
I am rejecting this response because: The excuse offered by Kemper did not address my loss of use on this vehicle while their process lasts. Do they want me to drive this car with my fender flying off the street and cause another accident where I will be held liable? Secondly there is no given time in sight when their waiting to collate the estimates will last. How long can I wait to get this settled so that I can get my life together?
Sincerely,
*************************.Business Response
Date: 04/19/2023
Please see the attached response to file ********.Customer Answer
Date: 04/24/2023
Complaint: 19524286
I am rejecting this response because a settlement should be when my concern has been addressed. As it is now, the business is accepting 100% liability and offering to settle in due time. There is no time in sight. How long will this take? Four months after the accident is not enough to resolve this? Are they sincere?
Sincerely,
*************************Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**********************************, my wife has been trying to cash out her 2 policys with this pitiful managed company since 2021 she has sent them every kinda proof of name change due to divorce and remarried, finally sent multiple request forms to cash polices out, they finally sent one check for one of the policy and another letter saying they couldnt accept two policy numbers on the same form but somehow they accepeted it for the one policy like magic.,so after ******* calls to customer service with the dates and times all forms where faxed i added a loan graph from 2021 to present and told them if not recived both policy cashed out by the end of feb2023 we would charge 22%intrest the supervisor ******** that wont give her last name doesnt even know the name of the companys ceo, nor the name of their so called operational manager. i told her weve sent multiple forms and very much look forward to filing a lawsuit. and they can look up her policy numbers last four of her ss61553Business Response
Date: 03/13/2023
Please see attachment
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