Complaints

This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kemper Corporation

  200 E Randolph St Sutie 3300 Chicago, IL 60601-6436

  
• 

  Kemper Life

  400 Penn Center Blvd Ste 311 Bldg 4 Pittsburgh, PA 15235

  
• 

  Kemper Life

  1373 Broad St Ste 303 Sutton Plaza Clifton, NJ 07013

  
• 

  Kemper Life

  33 Rock Hill Rd Ste 130 Fl 1 Bala Cynwyd, PA 19004

  
• 

  Kemper Corporation

  104 N 7th St Lemoyne, PA 17043

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/22 I was just arriving to my parents house when a Kemper insured driver who was towing a trailer made a left turn and the trailer came unhitched and hit my sisters car and my car which was purchased 2 weeks before the accident. We called our insurance right away and made a claim through kemper since the driver was at fault and there was a police report stating that. The whole process was a joke, it took them 2 weeks to get back to me, the adjuster named **** was not very helpful and I had to always call him to get updates, the only reason why I didnt want to use my insurance was because I didnt have a rental car under my policy, I eventually convinced the adjuster to provide me with one, which by the way he said I would get reimbursed for it, in total I spent 1k for it. They kept dragging the process until December when he told me they didnt have enough money to cover all the damages. I ended up using my insurance and they said since Kemper wont cover all the damages at least they would reimburse me for the rental car. I didnt have a car for months and had to share my boyfriends car and pay for Uber or rides to move around, a few weeks ago I got a call from the adjuster and he said Kemper wont be responsible for paying anything, both my sister and I got screwed over because apparently the adjuster made a mistake and overlooked at some stuff. If I knew this was going to happen I wouldve never spent 1k on a rental car, I also still have to made car payments of almost $600 for a car I wasnt driving and car insurance. I asked to get in contact with a supervisor or someone who will take responsibility for the lack of professionalism but I never received a call. My claim number is ***********

  

  Business Response

  Date: 02/24/2023

  Please see the attached response for file ********.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend has his car stolen on the 5th of Jan 2023. We called Kemper on 1/6 when we saw the vehicle was gone, to file a stolen vehicle claim. Luckily the vehicle was recovered that night but now needs repairs. We called to update the claim on 1/7/23 and find out the next steps to get the vehicle repaired. The claims adjuster ***************************** has not returned even one phone call. We received a large packet in the mail to complete. That was mailed in a few week ago. Finally after multiple phone calls, emails and complaints ***** emailed me to let me know that he received the documents and everything looked good and he asked me to confirm where the vehicle was located. I did so and asked him what are the next steps to getting the vehicle repaired. That was two weeks ago and I still have not heard anything. I have also not heard anything from his supervisor *************************** who I have also tried to get in contact with. I keep being told the same thing, that it will be escalated but to this day nothing has been done that I can see and the vehicle is still not repaired. It has been about a month and a half. This is completely unacceptable and we would like to get his vehicle repaired as soon as possible. This is literally the WORST insurance company I have EVER dealt with in my life.

  

  Business Response

  Date: 02/27/2023

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In response to Kemper's letter, yes I believe they did attempt to contact me on 2/3/2023 but the phone did not ring long enough for me to even answer it. I definitely DO have a voicemail set up so they could have left a message. That being said, the vehicle is now finally in the shop and being repaired. 
  

  
  

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My accident occurred on November 8th 2022. Its now February 17th 2023. They took my car because it was ruled out a total. Not only that but they have yet to pay me out so I can pay off the financing. Im incurring late charges and everything. When I try to call it goes to an answering machine. This is by far the most unprofessional insurance I have ever seen. This is a long story short trust me. What makes it worse is that the accident was not my fault and the other insurance acknowledged the fact.

  

  Business Response

  Date: 02/27/2023

  Please see the attached response for file ********.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accident occurred on 1/4/23 and have still not spoken to adjuster, claims person, or anyone else since accident and I've called 5 days a week since. Left countless VM for a person who I'm not sure even exists at this point. Absolutely horrendous company.

  

  Business Response

  Date: 02/27/2023

  Please see the attached response and related document for file ********.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************, I've been a Car insurance policy holder with Kemper for over 1 1/2 years. My Policy Number ***********. My son was involved in a car accident on 01/13/2023 (claim # ***********). My son is on the policy and is a covered driver. He filed the claim as the insured and I'm the Policy Owner. Since my son works overnight, I became the contact person since he would be sleeping during business hours. Since the beginning of this claim the service has been awful and including the lack of communication with Kemper and their staff including management. The main reason why I'm filing this complaint, is due to the lack of follow through from the claim adjusters from Kemper. Since the start of this claim# *********** back on 01/13/2023, they have switched claim adjusters more than 5 times. I call the customer phone number, they keep forwarding me to the claim adjusters voicemails, I left detailed voicemails over 20 times to get a status of my claim and they haven NOT returned my call. We just crossed over 1 month. The Kemper **************** rep has told me that the claim was deemed a total loss, but no body has giving me the next steps to collect my total loss amount since I'm the owner of the vehicle. I provided them proof of title that shows that I'm the owner. I've asked to speak to all of the different claim adjusters Supervisors and Managers (*****************************, ***************************, *********************, ******************). and they have not called me back after I've left them several voicemails. I paid my premiums, I have full coverage. I expect Kemper to fulfill their obligations as a business and pay out the total loss amount of the vehicle for claim# ***********. This ordeal and lack of customer service by ******************************************* has caused loss of time, stress, loss of wages, not having the means to purchase another vehicle. I need help with the closing and paying out the claim amount to me- *************************** the Title owner of the vehicle involved ASAP.

  

  Business Response

  Date: 02/27/2023

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit by a vehicle insured by Kemper Insurance. The claims department has held my supplement payment information for my Bodyshop to receive for over two weeks. My vehicle was fixed within 4 days of going to the shop and the paperwork was filed that day. I have been in a rental car for this time. The women *************************** I have dealt with in the claims department has the nastiest attitude I have come across in quite some time, from the moment she answers the phone till it hangs up. Her best answer to my questions is that "she is not in that department", and "they are working on it". I was told that if I had not let them file for my rental car, I am liable to pay if the price is more than $30 a day whilst my supplement payment is being held hostage running up the bill. This was not the case starting the claim, I was told to get a rental and I will be reimbursed for the amount. I have sent the paperwork directly to the claims department and they are saying they cannot do anything with it when this is the exact information from the adjuster and body shop required to be approved. I was also told I have to talk to the adjuster to do a claim for diminished value. At this point I may as well put in my resume since no can do anything but me. ***** told me if I have an issue with her, she has no problem letting me speak to her manager *****************************; it seems she holds her job into the utmost highest regard. When you call the manager, the phone goes straight to voicemail where you can leave a message and waste your time. I truly believe this is not the manager and the way they are conducting themselves is not of high standards. I believe this company's goal is push you to your limits until you give up and pay, but I'm sorry it's not happening. I will not be paying a dime for someone else hitting my car that is insured. This is the reason for "insurance".

  

  Business Response

  Date: 02/23/2023

  Good afternoon,

  Please see our attached response for file 19419180.

  Please advise if further assistance is required,

  Thanks,

  Regulatory Administration
  2201 ****************
  **********, ** 35203
  ************
  ***************************************************************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my auto insurance company and my vehicle was totaled December 26, 2022. Since this is happened my first adjuster ************************* was unresponsive. My vehicle has been deemed a total loss, but my new adjuster ******************* is also unresponsive. This company continues to take $200 monthly for my premium payment, but will not complete my claim. Since this incident I have continued to pay my car payments, car insurance and rental since they have yet to pay off my vehicle or reimburse me for rental. I have tried for weeks to speak with an adjuster or Manager to no avail.Claim Number ***********

  

  Business Response

  Date: 02/24/2023

  Please see the attached response for file ********.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is reference to Claim# ***********. I have left numerous voicemails and sent emails to the adjuster and supervisor at Kemper Insurance . All communication to the adjuster has been disregarded. The insured driver for Kemper hit my vehicle and it has been over month since the incident. I have sent in pictures of the damage to the adjuster and she has disregarded all documentation.

  

  Business Response

  Date: 02/22/2023

  Good afternoon,

  Please see our attached response for file 19406712.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory ************************************************************************************* 35203
  ************
  **************************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident with a person insured by Kemper insurance on December 22nd. I have repeatedly contacted the insurance company and Claims Team (***************************) on getting my car repaired. ****** doesn't return calls and is not helping in getting my car repaired back to it's normal condition. I have asked for ****** parts for my vehicle which is what was on the car prior and they are not allowing this to occur. This is diminishing the value of my vehicle more. ****** has refused to let me know the cost range of a rental car so I can get a car rental while my car is in the repair shop once they approve the repairs, I have to pay for the rental car and wait to be reimbursed so I want to make sure it is covered correctly. It has been over 45 days, close to 60 days and we are not any closer to getting my car repaired. At this time I want my car repaired and to understand how and why ****** parts are not being used and how to get reimbursed for a rental car. Why am I allowed to choose my repair shop but they get to say how they will repair it. The repair should be acceptable to me not the insurance company.

  

  Business Response

  Date: 02/23/2023

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I have been with Alliance United (CA insurance) which is owned by Kemper. I have been a member for 9 months paying them monthly on a recurring charge. Suddenly (my CC provider Discover) said that on February 8 2023 instead of pulling the charge as recurring they pulled it direct. which caused a security fraud alert and they denied the payment. Kemper/Alliance United instead of sending an email a courtesy call, kills my policy and refuses to let me use another card as alternative to pay them. leaving my 2 vehicles insurance-less. I contacted Alliance United, and was referred to a supervisor by the name of ***** ( ********************************* She agreed to a 3 way with discover supervisor - so discover could explain what had happened and that it was an issue that HAD NOTHING to do with me. ***** refused to let me use another card. She had 0 compassion. so all she said is get a new policy with us. which is now costing me $450+ a month when I was paying $289. see the power grab happening here guys? The discover supervisor who has worked with DSC for 22 years says she has never seen a company act this bizarre and relentless. Keep in mind, I contacted kemper 2 days after my payment. not a week or 3 weeks late. everything is on my side. My Policy: MIL6071158 I am asking for Kemper to ********** my policy and do things right. Everything I have stated are facts with hard proof. If the error was by my end I would have gladly taken the Loss and moved on. but I have done everything correctly and even had my Credit Card provider explain to the Kemper supervisor on the phone what went wrong. I have uploaded proof of all my payments to this insurance on time on the 8th/9th of each month.

  

  Business Response

  Date: 02/23/2023

  Good afternoon,

  Please see our attached response and supporting documents for file 19388561.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory ************************************************************************************* 35203
  ************
  **************************************