Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

• 

  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

• 

  Career Builder LLC

  10990 Wilshire Blvd # 1125 Los Angeles, CA 90024-3929

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out information on this website and I now have been getting 1 to 2 scam emails every day completely unrequested. This company mustve sold my information and now it is a major nightmare.

  Business Response

  Date: 11/03/2022

  Hi ********,
  
  Thank you for your feedback provided via the Better Business Bureau.
  
  I can confirm that there is no account active on CareerBuilder under the email address ******************** that you provided. Did you perhaps register under another email address for an account?

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. Do you have any examples of emails received from via CareerBuilder, could you share these via [email protected]?

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems.
  
  Kindest Regards,

  The CareerBuilder Team

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18329892
  
  I am rejecting this response because:
  Your company sold my name and email now I get calls and emails that are not wanted, your business practices are horrible 
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/21/2022

  Hi ********,
  
  Thank you for your response provided via the Better Business Bureau.
  
  As previously advised, I can confirm that there is no account active on CareerBuilder under the email address ******************** that you provided and according ot the system there was never an account active under this email address. I am afraid I did not see another email address in your response, could you please advise if you did perhaps register under another email address for an account?

  I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. At times it happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit https://www.careerbuilder.com/security-and-fraud for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application on the client side, your information is accessible to those employers. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems.
  
  Kindest Regards,
  The CareerBuilder Team

• Initial Complaint

  Date:10/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want my name and resume OFF site ********************************* i get calls all day long. i dont have a username i dont remembe it DELETE resume tired of scripts. if not i take legal action period.

  Business Response

  Date: 11/03/2022

  Hi ***,
  
  Thank you for your feedback provided via the Better Business Bureau.
  
  I can confirm that there is no account active on CareerBuilder under the email address ***************************** that you provided. However, if you have signed up for anonymous job alerts or to a Talent Network you may receive emails from CareerBuilder. To unsubscribe from emails or a client's Talent Network you would have to click on the unsubscribe button at the bottom of the email if you still receive emails from this Talent Network or client after clicking on unsubscribe, could you please send these as an attachment to me via [email protected]? This will help me investigate why you may still receive these if you have unsubscribed!

  At times it also happens that a company represents themselves as a customer of ********************** while they are in no way affiliated.They do this because we have millions of users and attempt to use the brand to legitimize their contacts.

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems.
  
  Kindest Regards,

  The CareerBuilder Team

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18325721
  
  I am rejecting this response because: the email is **************** pls get it off 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/11/2022

  Hi ***,
  
  Thank you for your providing the email address you registered with on CareerBuilder.com.
  
  I can confirm that there was indeed an account active on CareerBuilder under the email address **************** that you provided. I have just submitted the delete request for your profile and all user data. You may have received an email requesting for you to confirm the deletion via our partner Onetrust, please follow the instructions in the email to finalize the deletion of your account.
  
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information. We are unable to delete any records on employer's systems. If you wish to stop receiving communication from companies stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems.
  
  Kindest Regards,
  
  The CareerBuilder Team

  Customer Answer

  Date: 11/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. hello just fyi never gave out my info no
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get career builder from coming into my email. I try to log in to unsubscribe and will not let me. I just do not want all there emails. Please help me stop them.

  Business Response

  Date: 10/27/2022

  Hi ******,
  
  I am in receipt of your feedback provided via the Better Business Bureau.
  
  I can confirm that there is no account active on CareerBuilder under the email address you provided. However, if you have signed up for anonymous job alerts or to a Talent Network you may receive emails from us.
  
  To unsubscribe from email alerts or a client's Talent Network you would have to click on the unsubscribe button at the bottom of the email if you still receive emails from this Talent Network or client after clicking on unsubscribe, could you please send these as an attachment to me via [email protected]? This will help me investigate why you may still receive these if you have unsubscribed and ensure you will be fully unsubscribed from further emails.
  
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database)employers may also have viewed your information. We are unable to delete those records on the employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems.

  Kindest Regards,

  The CareerBuilder Team

  
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year CareerBuilder responded to my complaint and basically said there was no such issue but the issue has PERSISTED. This past spring I listed my resume on Career Builder, but after hundreds of spam emails about questionable jobs, I deleted my account. Somehow my resume remained on the website and I get dozens of texts, calls, and emails every day about job openings. I quite literally demand CareerBuilder not tell me this isn't true but FIX THE ISSUE AND TAKE MY PERSONAL INFORMATION OFF OF YOUR WEBSITE. PLEASE. NOW.

  Business Response

  Date: 10/27/2022

  Hi ********,

  Thank you for your feedback via the Better Business Bureau.

  I can confirm that we still do not have an active account or resume under your email or name on CareerBuilder. Looking at the communication provide from the employer this seems like an employer that previously downloaded your resume, or the company is trying to represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors.

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information.

  We are unable to delete any records on employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems, I would in this case advise to reach out to the recruiters directly to remove all your contact details.

  Kindest Regards,
  

  The CareerBuilder Team.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18294311
  
  I am rejecting this response because: Today I received another job inquiry from an employer from careerbuilder.com. My complaint and issue have not been resolved.

  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/03/2022

  Hi ********,

  Thank you for your feedback via the Better Business Bureau.

  I had a look at the attachments provided and those are not sent from our system, it seems this employer previously downloaded your resume, or the company is trying to represent themselves as a customer of ********************** while they are in no way affiliated. There is no active profile under your email on CareerBuilder.

  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information.

  As there is no active account under your email address, we are unable to delete any records on employer's systems. If you wish to stop receiving communication from Techlinksystems and others stating they found your details on CareerBuilder, you will need to notify these company directly of this so they can address the removal of your details within their systems.

  Kindest Regards,
  
  The CareerBuilder Team.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CareerBuilder has refused to delete my account information after I deleted my account. The resume that I uploaded is still up for viewing to numerous scammers, and they continue to send promotional and other emails even when I unsubscribed. They did not acknowledge my request for data to be deleted, and I continue to be solicitied by scammers and receive emails I never signed up for.

  Business Response

  Date: 10/27/2022

  Hi ******,
  
  I am in receipt of your feedback via the Better Business Bureau.
  
  I can confirm that there is no account or resumes active on CareerBuilder under the email address you have provided,and recruiters are not able to get this information via CareerBuilder. I can see that my colleague also confirmed this ****************** and # *******. I have attached the communication that was had to this email.
  
  However, if you have signed up for anonymous job alerts or to a Talent Network you may receive emails. From your complaint I understand that you still receive emails from CareerBuilder.
  To unsubscribe you would have to click on the unsubscribe button at the bottom of the email. Clicking on unsubscribe on your email will trigger the following window <Unsubscribe attachment> where you can click on confirm.
  

  I have in this case unsubscribed you from emails on your behalf:
  Hello ***************************, You have unsubscribed from the email campaign: Job Recommendation
  
  Please allow the system up to 48 hours for the email ingestion to stop. If you still receive emails from CareerBuilder after 48 hours, please send these as an attachment to me via [email protected].

  Kindest Regards,

  The CareerBuilder Team.

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
  

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to upload my husbands updated resume to career builder. After logging in the website does not allow me to make changes to the old resume, delete the old resume, or upload a new resume. I called what is supposed to be the customer service number and by following the prompts was told to email my issue to a specific email and the call was hung up. I called back to try to speak to an actual human and was told by two separate people they could not help me and I had to just send an email. When I literally said to one woman so you are telling me career builder does not have any human customer service people to help those seeking jobs on your site? she just said send an email. Fine. I sent an email assuming Id never hear back and guess what, I did! I received an email saying the email address would not accept an email from the server and TO CALL THE COMPANY. So now there is no one to speak with and no email. It is really starting to feel like this website is just a scam to get money from employers and not to actually help anyone find a job.

  Business Response

  Date: 10/19/2022

  Hi *******,
  
  Thank you for your feedback via the better business bureau!
  
  I understand you were upset because you were not able to speak to a customer service representative about amending resumes on your CareerBuilder account. CareerBuilder unfortunately does not offer dedicated phone support for jobseekers, any communication and questions can be emailed to [email protected].
  
  I can see you submitted a query on 10/12/2022 which came through to our jobseeker support queue,and our customer service representative advised on the same day that the issue with removing and adding your resumes has now been resolved. I have provided your query and the response provided by our support team on 10/12/2022 as an attachment.
  
  To add your resume or remove a resume, please log in with your credentials on careerbuilder.com.
  1. At the top right of the webpage click on your name ******* and select My Profile from the drop down menu.
  2. Next please click on "Resumes".
  3. As you have 3 resumes active and CareerBuilder allows only 3 active resumes on an account, you will need to remove a resume before you are able to add a new one.
  4. To remove one of the resumes, please click on the bin icon. After the resume is removed the button Upload a resume will become available.

  Please let me know if you encounter any issues making the changes to your resumes.

  Kind regards,

  The CareerBuilder Team

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently have submitted a few job applications to various companies using Career Builder. I was contacted by a few people regarding the positions I applied for via text message. I was prompted to download an app called "Telegram" in order to further the interview process with one of the hiring managers for the company GenesisCare. I downloaded the app then proceeded to message the contact given to me. I was then asked a few general standard questions such as "were you looking for part-time or full-time", "are you okay with the benefits the company is offering" and so on. I then was asked more in depth questions once the conversation went on and they gave a very lengthy message regarding the companies background and reason for business. They asked for my current residence, my full name, and my financial institution for company matching purposes. I gave this information; at the time thinking this to be a legit thing. The interview process proceeds and towards the end, they told me that I would be getting a check to use in order to purchase all the equipment that I need for the job. I then start to become suspicious. Since we are communicating through the app "Telegram" I wasn't able to see the email for this "said hiring manager". I ask for their email just to verify this being real, they reply that I would receive an email tomorrow. I kindly ask for them to verify the email, they insist that I would get an email tomorrow. I ask once more and they tell me that I will get a code, to verify my email. I get the code and it is from ******* voice verification" and "to not share it with anyone". I then ask how a code being sent to my phone, has anything to do with verifying my email. They never replied back. I have since read that Career Builder is not an actual site, it is nothing but scammers. I also read the app "Telegram" is great for scammers because you can use a bot account to pose as someone else. You can also delete message conversations for BOTH parties.

  Business Response

  Date: 10/14/2022

  Good morning ********,
  
  Thank you for your feedback via the Better Business Bureau and for providing on details on the company you expect may be fraudulent. We make every effort to shut down these types of companies with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit https://www.careerbuilder.com/security-and-fraud  for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

  You mention you would like to remove your account from CareerBuilder under the email address: [email protected] can confirm that your account has now been removed from our system and no employer will be able to access your resume   this will also have unsubscribed you from any direct CareerBuilder emails.

  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you.

  Kindest regards,

  The CareerBuilder Team

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have added me to their contact list and I am unable to remove myself from future emails due to the fact that I have not created an account with them. I tried applying for a job they have listed only. It was my mistake because it immediately opened up into constant emails from fake accounts offering fake jobs used as housing emails. In addition, I started receiving fake calls for job offers from fake companies or people that did they were from companies that they were not. I want all of my information removed from their system and want no further contact.

  Business Response

  Date: 10/04/2022

  Hi *******,
  
  I am in receipt of your BBB complaint.
  
  I can confirm that there is no longer an account active on CareerBuilder under the email address *************** you provided. There was an account originally set up and active on 9/29/2022 via which applications were made, as you confirmed in your feedback as well. However, if you have signed up for anonymous job alerts or to a Talent Network you may still receive emails. From your complaint I understand that you still receive emails from several ***************.
  
  To unsubscribe from emails you would have to click on the unsubscribe button at the bottom of the email if you still receive emails from CareerBuilder after clicking on unsubscribe, could you please send these as an attachment to me via [email protected]? This will help me investigate why you may still receive these if you have unsubscribed.

  I would also ask that you forward any communication that you have received which you identified as fake jobs for our team to review to [email protected], however I want to assure you that we do in fact review and approve all employers using our system. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit https://www.careerbuilder.com/security-and-fraud for additional information on how to ensure a safe job search online and details on how to report a scam.
  
  Unfortunately, if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database)employers may also have viewed your information. We are unable to delete those records on the employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems.

  Kindest Regards,

  The CareerBuilder Team

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** asked them to remove any information on me in their database but I continue to receive emails from strangers that they saw my resume on careerbuilder. Careerbuilder has denied that there is anything in their site but I keep getting emails from random people stating they got my resume on this site. I have never posted my resume for anyone to look at. I had an account at one time and set it to private so that I could apply to jobs privately. They are posting my personal information without my consent. I deleted my account months ago and after continually receiving emails from strangers that claim they got my resume on careerbuilder. I contacted them asking them to remove it because I dont have the account anymore but it must be somewhere i I cant find. They claim they cant find anything on me in their database. If that were true, how are others finding it and emailing me? They specifically told me it was Careerbuilder that they got it from. Can you make them search and get rid of whatever is showing up on their site. I just want my information gone.

  Business Response

  Date: 09/26/2022

  Good morning *******,
  
  I am truly sorry to hear about your experience,but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent.
  
  I have had a look in our system and I can confirm that there is no longer any account active on CareerBuilder under the email address you have provided: ********************************** was an account active previously, created on 07/22/2022 and a job application was made, but this account has since been deleted.
  
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to remove your phone number and details from their systems and to stop contacting you.
  
  I wish you a lovely day!
  
  Kindest regards,
  The CareerBuilder Team

• Initial Complaint

  Date:09/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving incessant emails and texts regarding jobs which I believe are scams which claim to originate from Career Builder. At one time I placed my resume on their site but tried to remove it with no success. I am unable to reach their customer service to eliminate my account as they are unresponsive and their line is unintelligible. They apparently do not care about what hackers are doing with their data. I intend to report them to the ************************ but don't expect they will do anything.

  Business Response

  Date: 09/26/2022

  Good morning Mark,
  
  I am truly sorry to hear about your experience,but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent.
  
  I have had a look in our system and I can confirm that there is no account active on CareerBuilder under the email address you have provided: ********************.

  You mention in your feedback that you were unable to contact customer service, are you able to advise which email you tried reaching out to? I am unable to find a query in our jobseeker support system, and would appreciate if you can let me know if you received any errors submitting your query.
  
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you.
  
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit https://www.careerbuilder.com/security-and-fraud for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.
  
  I wish you a lovely day!
  
  Kindest regards,
  The CareerBuilder Team