Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

• 

  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

• 

  Career Builder LLC

  10990 Wilshire Blvd # 1125 Los Angeles, CA 90024-3929

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is providing all of my personal information and I haven't even officially given it to them. My profile is incomplete but I am not able to find where my information is stored. I have maybe 4 million recruiters reach out to me at once and NONE of them know a) how to recruit and b) respond. I am so tired of this and have asked this business to deactivate my account. Nothing was done.

  Business Response

  Date: 08/28/2023

  GoodDay Justine
   
  I am truly sorry to hear about your experience. I have had a look in our system and I can confirm that there is no account active on ********************** under the email address you have provided: ******************************.
  
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit **********************************************************; for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, this is my fourth time filing a complaint against the career builder website. I dont have a full profile created and no resume uploaded. I only visited the site in an attempt to find my information. Careerbuilder claims that they have been unable to find any trace of my information on their site. To date I have gotten over 100 phone calls, emails, texts and calls from employers finding my information on career builder. The last time I contacted career builder they stated that anyone could lie and say they found my information on career builder. I would have believed that if I wasnt receiving calls from legitimate businesses. I never applied for any jobs on there or even saved any job searches. I want them to stop!!! I don't know how they got my resume, a resume that is 4 years old, but I keep getting emails and phone calls from both American and foreign people saying they have the job for me, etc. I tried to sign back in to the site & remove my *********** am unable to because the profile was never completed. I dont know what kind of scamming tactics they have going on, but I want my email and phone number off their site. I'm being harrassed non stop!

  Business Response

  Date: 08/28/2023

  GoodDay *******
   
  I am truly sorry to hear about your experience.  I have had a look in our system, and I can see that indeed a profile under your email address *********************** was created on CareerBuilder on 6/21/23. There is no phone number associated with this account in our system, that field is showing as blank.  The only information we have is Name, E-mail, City and State.

  Can you confirm that you have emailed ******************************* in order to have your information removed?  The request must come from you in order to proceed.
  
  At times it happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ******************************************************* for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

  
  

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20519605
  
  I am rejecting this response because:
  I have reached out to careerbuilder countless times. I have been since March and again in April. I just need my information removed. I am constantly being harassed by fake companies finding my information on careerbuilder. Please remove my information. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inadvertently signed up for a Career Builder account and am now getting up to 10 phone calls per day along with unsolicited emails and texts. I requested to have my account removed from ********************** and to remove my personal information but this hasn't helped.

  Business Response

  Date: 08/28/2023

  Good Day Allison 
   
  I am truly sorry to hear about your experience, but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. 
   
  I have had a look in our system and I can confirm that there is no account active on ********************** under the email address you have provided: **********************************.  
  
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit **********************************************************; for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER FORM NO: CT-******* My company had an extremely unsatisfactory experience with the CareerBuilder service and its customer support. Without any prior notification from our account manager, *************************** ****************************************** the subscription was automatically renewed last year. Unfortunately, the career board provided no value to us, leading to the decision not to renew our contract with CareerBuilder for the upcoming cycle starting in December 2023.On February 1, 2023, I sent a cancellation request to ************** ********************************************** Case #********) and sent several reminders in March 2023. However, I have not received any confirmation that they have reviewed and approved my request. Additionally, my attempts to contact our company's account manager, ******************************* ******************************************** have gone unanswered.Considering the circumstances, my company is unwilling to continue paying for this service. I urgently request that this issue be resolved without delay.

  Business Response

  Date: 08/01/2023

  Good Afternoon,

  I apologize for the experience that your company has had.  However, *************************** has not been with the company for some time.  I can also let you know that the email you used for our accounts receivable department is incorrect.  instead of an "_" it should be a "." so the email should be: ******************************************** in order to reach them, but you would not be sending anything to accounts receivable for this as they do not handle it. 

  In order to opt out you would need to provide that written notice to *********************************************** as per the contract terms. They are the ones who will handle the cancellation.  I have attached a copy of the contract in case you wanted or needed it for reviewing.  
  
  I hope that this helps to answer your question and put you on the path to getting your issue resolved.

  Kind Regards,

  Your CareerBuilder Team

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20404739
  
  Dear CareerBuilder Team,
  

  Thank you for your quick response. However, I must express my disappointment that I had to issue a complaint via this service to get a response from your. Here are my main comments on the provided information:
  

  - *************************** was the Account Manager at the time when the subscription was renewed without any notification from your side.
  - Our current Account Manager is ****************************************** who has not responded to any of my emails.
  - I followed your team's guidance and sent an email about the cancellation request to the correct email address, ********************************************* I have an email from them requesting a reply email with the cancellation letter, which I promptly did. Please find a screenshot in the attachment.
  - I want to ensure that our contract will not be renewed. Who should I include in the copy when writing about the cancellation request to ***********************************************? Please note that I sent my request in February based on the guidance from your team, our Account Manager didn`t resposnd to any of my emails, and I don't want to hear that we missed the deadline for notifying you about our intention to end our partnership.

  I sincerely hope that we can find a common ground. What my company wants is simply not to renew the contract with CareerBuilder. 

  Kind regards, 
  Alesya Shpigotskaya

  Business Response

  Date: 08/14/2023

  Good Afternoon,

  I apologies for the delay as I was out of the office 8.3.23-8.12.23.

  I understand your concern. Upon looking into this, I see that on 8/10/23 your account was no longer set to auto renew and the product was canceled.
  

  As there is no longer a sales associate tied to this account and both ******* and ********* are no longer with the company, I would be sure to include both of the below emails if you are looking for further confirmation:
  ***********************************************
  ********************************************

  I hope this information helps.

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Alesya Shpigotskaya

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a suspicious email claiming to be from CareerBuilder, saying that I applied for a job last week and I should update my resume. I hadnt applied for a job for a long time so I contacted customer support and spoke with the Client Support Specialist named ***************. Alok seemed not familiar with the facts, yet claimed everything was fine and I shouldnt worry, and that the email I got was normal. When I pointed out to Aloks obvious false assumptions **** kept emailing me boilerplate copy and paste text messages that were obviously not related to my case, and seemed to not be listening to what I was saying. When I asked multiple times to be put in touch with ***** supervisor **** didnt comply, and several days passed until I had to insist again and threaten to contact BBB about it. Finally I got a response, but it was from their security team, saying that everything wasnt fine as **** claimed, and that the email I originally got was fake and I should delete it. But I still never heard from ***** supervisor, there seems to be no way to make a complaint on their site without starting a new case, and so Ill mention my complaint here.

  Business Response

  Date: 07/31/2023

  Good Day Abtin,

  Thank you for taking the time to reach out.  I apologize for the experience that you had when reaching out and working with *****  Please know that I have advised both **** and his supervisor, ******, of the complaint submitted to the BBB.
  
  I would like to clarify that we do typically send anything with suspicion to our TSST (Trust and Site Security Team) for investigation and response, so that is why you would have gotten a communication from them.  Nevertheless, that does not excuse the behavior and lack of escalation that you had requested.  

  Please let us know if we can assist any further.  Thank you.

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at a job on career builder and created an account, but only applied for two jobs and have no public resume on file. However I keep getting phishing emails, texts, and calls from scam artists stating erroneously that I applied to thier so called jobs or they found me on career builder. The supposed job offers are obviously scams and I want it to stop immediately. There is no option to delete my profile and I can't see where my PII information is public, so career builder has to be supplying it to these scam artists. I want it to stop now.

  Business Response

  Date: 07/18/2023

  Good morning,
  
  I am truly sorry to hear about your experience, but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. 
   
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
  
  In your feedback you mentioned several scam calls, texts, and emails per day, could you please provide examples of the emails you received, you may share this via ************************ We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seeker keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 
  

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today I accessed career builder website and built me a profile. I did some job searches on the site. The site asked for my resume. Today I keep getting people calling me and saying they have my resume from career builders. I never applied for any jobs on there or even saved any job searches. I literally searched 3 listed jobs. I want them to stop!!! I don't know how they got my resume but I keep getting emails and phone calls from foreign people saying they have the job for me, etc.. I literally just did a search today. I tried to sign back in to the site & remove my profile & the site is now saying there is no profile or account with the information I entered! I dont know what kind of scamming tactics they have going on, but I want my email and phone number off their site. I'm being harrassed non stop!

  Business Response

  Date: 07/21/2023

  Good Afternoon,

  My apologies for the delay.  I am truly sorry to hear about your experience, but I want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. 
   
  I have had a look in our system, and I can see that indeed a profile under your email address ************************* was created on CareerBuilder on 7/12/2023. You mention you removed your account, but I only see that your details have been removed not the account.  Please see the below link and follow the steps for account removal:
  *********************************************************************************************

  When you delete your account or request your account to be deleted, you cannot sign back up with that username. You will have to create an account with an entirely new email address.  If you still want to delete your account, you will need to do the following: 
  
  Login to your CareerBuilder account 
  Where it says Welcome, your name hover over and click on My Profile 
  From your Profile Information page, where it says Related Settings, click Remove Your Account 
  
  You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.

  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

   

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20312077
  
  I am rejecting this response because:
  Their site did give out my resume & personal information as soon as I built me an account & then same day decided that I didnt want the account.  No more than 15 minutes after, built account and then decided I did not want the account, I deleted all of my information..well at least I thought I did; however, that site retained my information/resume and numerous people begin calling & texting me the same date!  Apparently from what Ibe read, Im not the only one.  Ive attached a screenshot of one of the communications from someone who contacted me and said my information came from your site.  You site may be hacked or something.  I have went back and followed your instructions to have the account deleted. Yesterday 7/24/23 I received a confirmation that my request to have account deleted along with removal of my resume from your sight.  When I signed onto the site, from my view, I dont see anything to remove because I had removed everything on my end.  Thank You!
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i tried careerbuilder.com. i searched on part-time within 15 miles of my home. career builder comes back and tells me they found 22 open positions that meet my criteria. they don't list the employers or the jobs just tell you that the 22 meet your criteria. i give careerbuilder the email that i use for part-time job hunting along with an old phone number that i have but do not use except for instances like this when i am concerned about being scammed. well careerbuilder has sent my resume out to every *** d*** and *****. they have spammed and spoofed me. i had to turn my primary phone off and open a new phone account. i have email coming out the whazoo on my personal email account while nothing goes to my job hunting email. they sold my personal information. i am getting calls from *****, I am getting non-stop calls for full-time, full commission sales jobs (i'm an underwriter with a job, i don't do sales). I am getting calls for engineering jobs (based on my engineering degree from 42 years ago). AND EVERYONE WANTS MY PERSONAL INFORMATION. i had to open a ******* account to get a new private email and a new phone line wit ********* I had to open an account with TRW to monitor my credit. This is costing me a fortune and I no longer feel secure in my own home.

  Business Response

  Date: 06/30/2023

  Hi ******,

  I am in receipt of your BBB complaint, and I apologize that you were receiving communication that you felt were scams. 
  

  I do see that a user account under the email ******************** was created on 6/25/2023 and is still active. I want to make sure we get this taken care of for you.  First, can you tell me if you have taken the steps on the website (careerbuilder) to deactivate your account with us?

  I would also like to note that if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
  

  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I wish you a lovely day! 
   
  Kindest regards, 
  The CareerBuilder Team 

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20243393
  
  I am rejecting this response because:

  i have tried everything, i have hit the 'delete account' link about a hundred times.  it will not delete.  i have changed my name to ************************* and put 'fuck you' for all other replies.  i am still getting responses from companies you have forwarde3d my resume to.  these people are calling my 90 year old parents every day of the week, mostly after 9pm and on sunday night. 

   

  delete that account on all platforms, under all names and all email addresses.  that is hwat started all this, i have an email address i use for looking for junk part-time jobs but careerbuilder did not associate my acocunt with taht, instead you are torturing my 90 year old parents.

   

  delete all acocunts under all addresses.
  

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/21/2023

  Good Day,

  I see that you have not followed the steps to remove your account from our system.  I apologize, as I thought you had completed all the steps.  There is an email that comes to you after you submit the request and it is very important to follow the steps in that email as to complete the deletion of the account. 

  I wanted to be sure to share the link and the steps with you now:
  *********************************************************************************************

  If you still want to delete your account, you will need to do the following: 

  Login to your CareerBuilder account 
  Where it says Welcome, your name hover over and click on My Profile 
  From your Profile Information page, where it says Related Settings, click Remove Your Account 
  You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.

  I understand your frustration, but unfortunately, if your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
  
  We are unable to provide monetary compensation for your decisions to open a new email account and get a new phone line. If you have not done so already, please provide examples of the emails you received, so we can be sure to block them in our system, you may also share this via ***********************.
  
  We make every effort to shut these companies down with our privacy and security vendors. We also share information to help you as a job seeker keep yourself safe during the job search process. Please visit ***************************************************** for additional information on how to ensure a safe job search online and clear advise on what to do when you encounter scams or fraudulent content. 

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting people calling me and saying they have my resume from career builders. I never put my resume on career builders. I want them to stop. I don't know how they got my resume but I keep getting emails and phone calls from foreign people saying I applied or they found me on career builders for jobs I never applied to and or qualify for. This is a scam. I want my email and phone number off there site. I'm being harrassed every day.

  Business Response

  Date: 06/27/2023

  Good Morning ******, 
   
  I am truly sorry to hear about your experience.  I have checked our systems, and I can see that a profile under your email address *************************** was created with CareerBuilder on 4/27/2023.  Our team is currently working to deactivate and remove the profile from our system.  Rest assured that we will have this taken care of for you as quickly as possible.
   
  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we are not able to delete that information from their systems. You would want to contact them directly with your request to be removed from their systems and to stop contacting you. 
   
  At times it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content. 
   
  I hope that you find this information helpful and please know that we are here to assist should you have further questions. 
   
  Kindest regards, 
  The CareerBuilder Team 

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never singed up or created an account with them. I have owned my own busness my entier life and have never needed to look for a job. somehow my information is on there website and i get calls and messages every single day from job recruiters and they all tell me they got my information from careerbuilder.I have reached out to them for assistane removing my information mutiple times and they just send me the same auto response email over and over.

  Business Response

  Date: 06/27/2023

  Hi *******, 
  
  Thank you for your response provided via the Better Business Bureau. 
  
  I can confirm that there is no account active on ********************** under the email **************************** that you provided.  However, I do see that there is an account under the email address ********************.  I also see that you have contacted our Support and have requested that they deactivate and remove any information associated with you.  The team is currently in process of taking care of your request.  I see that their latest communication with you stated this could take up to 7 business days.  

  Please let us know if you have any further questions or if there is anything else we can assist you with,

  
  Kindest Regards, 
  
  The CareerBuilder Team