Reviews
Customer Review Ratings
Average of 73 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRobert L
Date: 07/12/2023
1 starRobert L
Date: 07/12/2023
Enjoyed this service when we lived in **. Unfortunately we restarted delivery in ******** and had delivery problems. Home chef refunded money but customer service could only take down information and forward. No response is going to be forthcoming as per their process. So they arent interested in contact to let me know if problem is resolved. Therefore the only course of action is to terminate relationship. Too bad. The food is good and we are still ready to resubscribe. If only they wanted to. PS they are not sorry to hear about our experience as they write so many times in reviews below.
Home Chef
Date: 07/13/2023
Hi there, we apologize for the issues with your delivery. Our team has recorded the issues and provided them to our delivery partner who is working to resolve these issues. Should you have any additional questions, please reach back out to our support staff and we'd be happy to help further.Review fromMike W
Date: 07/07/2023
1 starMike W
Date: 07/07/2023
I can't speak to the quality of their food, as I canceled before my first delivery. Home Chef advertises $60 off your first few orders while you're setting up an account, but once your account is made and they have all your information the discount is dropped to $45 with no explanation. Deceptive business practices.Home Chef
Date: 07/10/2023
Hi there, our discounts apply to consecutive orders. It is possible that your discount was $45 off your first order and $15 off your second order for a total of $60 off. We encourage you to reach out to our team at ********************************** so they can confirm your applied discount.Review fromCINDY B
Date: 06/20/2023
4 starsCINDY B
Date: 06/20/2023
Having tried other meal services, I have to say Home Chef is the best so far. While they have made errors with my meals, they always compensate me when I call in to let them know. Obviously, I'd prefer no errors, but the fact that they try to make it right says a lot. I took away one star for the errors and for the fact that their "plus" options are overpriced. Other than that, the service has been great.Home Chef
Date: 06/22/2023
Hi *****, thank you for taking the time to leave this review. We are glad to hear you have been enjoying the service! We will pass along your feedback to our team.Review fromSamantha C
Date: 06/10/2023
1 starSamantha C
Date: 06/10/2023
Terrible food delivery service. My first meal was over 24 hours late and warm when it arrived. It's unnecessarily difficult to cancel/deactivate service and, when you try to, they pause the subscription (i.e., retain your financial information/account). I've had to contact them multiple times trying to get my account canceled.Home Chef
Date: 06/12/2023
Hi there, we are sorry to hear about your experience. If you have not reached out to our team regarding this, please contact us at ********************************** or by phone at ************.Review fromKathleen S
Date: 06/02/2023
1 starKathleen S
Date: 06/02/2023
Shady. I looked at this company probably a year ago to begin a subscription, but decided it was not worth it. I believed I had cancelled the account entirely. Last month I was charged a $90 subscription fee. I contacted the company to complain. I was given a refund and told my account was cancelled. I was charged another $90 today! There is absolutely no way to cancel through the website, and they don't cancel through customer service either, apparently. STEER CLEARHome Chef
Date: 06/12/2023
Hi there, we're sorry to hear about this. It sounds like there may be an additional account under your information. Please reach out to our team at ********************************** or by phone at ************ so we can help further!Review fromNatalie S
Date: 05/19/2023
1 starNatalie S
Date: 05/19/2023
I have ordered home chef for 3 years plus every week, minimum 3 dinners a week, and they have goon downhill fast. We loved them for the first 2 years but the meals have changed drastically. All of out favorite recipes are a thing of the past. Recently they had meals created by ******************* and they were absolutely disgusting. I rate the meals and have called customer service constantly to report and suggest they go back to their tried and true meals but it falls on deaf ears. Its not worth my breath at this *********% of the time the potatoes arrive spoiled. I have skipped the last 3 weeks and am ready to cancel my subscription all together. They have lost my trust and loyalty. Also noticed they are rarely available to purchase at most Krogers. Seems like they should go back and evaluate the changes they made.Home Chef
Date: 05/23/2023
Hi there, thank you for this feedback. We will pass this along to our team.Review fromMarlana D
Date: 05/12/2023
1 starMarlana D
Date: 05/12/2023
We really enjoyed homechef the first few weeks but then our orders were constantly wrong and meals were always missing most of the ingredients. I was told my account would be deactivated, per my request, however I continue to be charged weekly. It is impossible to cancel this subscription. Dont ever use this service.Home Chef
Date: 05/15/2023
Hi there! We're sorry to hear about this. Please contact our support team at ********************************** so we can help further.Review fromAm G
Date: 04/21/2023
1 starAm G
Date: 04/21/2023
Not only does Home Chef send spoiled produce repeatedly, they stand by it and defend the quality of ingredients. Gross!!!! And as others have said, good luck getting your account cancelled. Ive requested it several times only to be ignored by customer service. They refuse to delete your credit card info. AVOID THIS BIZ AT ALL COSTS!!!!Home Chef
Date: 04/28/2023
Hi there, we're sorry to hear about your experience. Please reach out to our team at ************ should you wish for your account to be cleared.Review fromKen H
Date: 04/18/2023
2 starsKen H
Date: 04/18/2023
Ive been a Home Chef customer for a month. That is four weeks of meals. The first two weeks the box with my food was damaged and they couldnt deliver it. The third week, they sent the wrong ingredients and only partial ingredients. The 4th week, they sent an email that they ran out of ingredients and there would be a 2 day delay. *** never worked with a company where *** experienced so many problems. I give them 2 stars because they do give refunds very quickly when there is a problem, however, I shouldnt have a problem every single week. They are highly untrustworthy in regards to delivering their products on time and correctly.Home Chef
Date: 04/19/2023
Hi ***, we're so sorry to hear about your experience. We are glad to hear that our team has been helpful in issuing refunds, however, we agree that this many incidents should not be happening. We will be taking a further look into the shipping we use in your area. If you have any further questions, we'd be happy to help out at *********************************Review fromKelsey P
Date: 03/10/2023
1 starKelsey P
Date: 03/10/2023
Joining in the stream of reviews of customers who found it difficult, if not impossible to cancel their account. As many have said, Home Chef advertises that after sign-up customers can cancel anytime, HOWEVER, there's no option to actually cancel or delete your account -- only to pause orders. I paused my subscription, assuming that to be sufficient, only to be proved incorrected when I was charged several weeks later. Have struggling to get ahold of a live support agent, and insisting I wanted all my information removed from their system - I believe my account was successfully deleted. However, I am wary this is the case. In short, this is a fishy cancelation system and I would not recommend to anyone.Home Chef
Date: 03/13/2023
Hi there--we're sorry to hear about your experience. You can pause your account by heading to Account Settings, and this will successfully deactivate your subscription unless you manually reactivate or set a reactivation date. Our team would be happy to look into this for you--please reach out to ********************************** or by phone at ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.