Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ParkWhiz has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2023 I made a reservation for parking for the following day in ************* using the ParkWhiz App (Parking Pass #*********). At that time my debit card was charged $44.52.Upon arriving at the parking garage on October 18 I was told by the attendant that the garage was full. I explained that had pre-paid for a reservation and showed him the pass on my cell phone. He told me to take it up with ParkWhiz.After returning home, I went to the ParWhiz app and texted a message explaining the situation. I then called the company and, after being put on hold for over 20 minutes, was told that call volume was so high they could not take my call. I then left a detailed phone message re-telling my situation.I have yet to be refunded my money.

  

  Business Response

  Date: 10/31/2023

  Hi *****,

  We apologize for the inconvenience!

  While we do contract with the garages and lots, we do not own them - therefore if they sell more spaces than they have reserved we usually are not informed which causes frustration for you, the ******.  With that being said, we've gone ahead and refunded you the $44.52 from the parking pass you were unable to use.  While we release the funds immediately, depending on your bank it can take 3-5 days for it to hit your account.

  Again, we apologize for the inconvenience as well as the slow response you received.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation for parking in ******, ** via ParkWhiz mobile app. Upon arrival, parking garage was closed and therefore couldn't use my paid parking spoty. I notified their customer service who advised me to park elsewhere since they confirmed no attendant on duty. They advised to send in parking ticket for other lot for reimbursement. I did everything they asked for and then denied reimbursement saying that my receipt wasn't good enough. It's all the lot gave me and it had to be cash as no credit cards were allowed and therefore I couldn't use a bank statement to show them. Email thread and reservation details below:RESERVATION DETAILS PARKING PASS:#********* LOCATION:************************************* ENTER AFTER:Thursday Sep 28th, 2023, 5:00 pm EXIT BY:Friday Sep 29th, 2023, 12:00 ********** TOTAL:$10.60 AMOUNT PAID $10.60 Email Thread:ParkWhiz Help Thu, Sep 28, 5:50?PM to me Hi ****,Thanks for chatting with me just now. Since the garage you booked was closed and you paid on-site at another parking location, go ahead and attach a copy of the receipt or a screenshot of the charge in your banking app in a reply to this email, and Ill continue with your case from there!Best,- ****, ParkWhiz Customer Experience Team Fri, Oct 20, 12:23?PM (3 days ago)My sincere apologies for not being able to get in touch with you sooner, and for any inconvenience that *** have been caused. We are experiencing a high volume of emails and we were unable to respond within our usual response time.Upon checking, what you sent us is the ticket, but for proper documentation, we need an actual copy of the receipt from the other location where the amount you paid is shown, were you able to grab one that day? If so, could you please take a picture of that and send it along in reply to this email? If not, a screenshot of the posted charge from your bank statement will suffice.-Kristia

  

  Business Response

  Date: 10/30/2023

  Hi ****,

  We apologize for the inconvenience and the lack of response from our Support team.

  We have gone ahead and refunded the pass amount of $10.60 to your account.  While we release the funds immediately, it can take 3-5 days to hit your account depending on your bank.

  Please let us know if there is anything additional you need assistance with.

  Again, we apologize for the inconvenience and slow response you received.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use this parking lot in ******* **. There was a sign on a fence that said to scan the ** code to pay parking. When I tried to charge it on my credit and debit card, first I used my debit card. The response displayed a message that my card # was bad. I thought I had entered it incorrectly and re-enter my debit card information and got the same response. I tried this 2 more times with my credit card since I thought I must have entered it wrong. I used my debit card and my credit card 4 times. Each time I got the same response - I didnt even park in the lot since I didnt want to be towed. I found parking on street.

  

  Business Response

  Date: 10/30/2023

  Hi ****,

  We apologize for the inconvenience!

  We have gone ahead and refunded all four of those bookings, each for $15.87.  While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.

  Please let us know if there is anything additional we can help with.

  Again, we apologize for the inconvenience.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking pass through the ParkWhiz service. (See details below). When I arrived at the parking facility, the parking attendant said the lot was already full and would not honor the parking reservation from ParkWhiz. He said to contact ParkWhiz for a refund. I attempted to call ParkWhiz, but any phone number I could find was not in service. I emailed ParkWhiz help about the issue that night (9/23/2023). I received a response the next day (9/24/2023) asking some questions and saying they needed to investigate with the parking facility. I answered their questions. And provided a picture of the valet parking ticket from another location I had to park at, as proof that I didnt park at the garage that was reserved. I have heard nothing back from ParkWhiz since that initial response. I have emailed them every week for 4 weeks and have heard no response. Based on the other BBB complaints, it seems this situation is a very common occurrence (ParkWhiz selling a parking reservation that was never delivered and then not providing a refund). It seems clear this business is fraudulent and is profiting from individuals who may not pursue a refund so diligently. I simply want the refund that was promised to me. RESERVATION DETAILS PARKING PASS:#********* LOCATION:***************************************************** ENTER AFTER:Saturday Sep 23rd, 2023, 7:00 pm EXIT BY:Sunday Sep 24th, 2023, 12:00 am +1 hour after event

  

  Business Response

  Date: 10/30/2023

  Hi *******,

  We apologize for the inconvenience!

  I have reviewed your claim and have issues you a full refund in the amount of $51.16.  While we release the funds immediately, it can take up to 3-5 days to hit your account depending on your bank.

  Please let us know if you need assistance with anything else.

  Again, we apologize for the inconvenience as well as the lack of response from our Support team.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/10/23 Parking pass ********* After purchasing the pass and then proceeding to the parking site at the allotted time, the parking attendant informed me that the lot is completely full. I should contact ParkWhiz to obtain a refund. I checked the website and followed instructions to reach out to ParkWhiz through email. Despite replying with all the requested information, they stopped responding. It has been 10 days and this minor issue is still not resolved.Since the company has decided to drop the ball on customer support, I'm submitting a complaint for the lack of basic service quality.Thanks

  

  Business Response

  Date: 10/30/2023

  Hi ***,

  We apologize for the inconvenience and that slow response from our Support team.

  I see that the $10 was refunded to your card on October 23 - if you have not seen these funds show ** in your account please reach out to your bank as we release them immediately.

  If there is anything else we can do for you, please let us know.

  Again, we apologize for the inconvenience!

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daughter parked at one of the lots (Park Whiz/Park It) at ***************************************************** on 5/5/23 6:03pm to 5/5/23 9:03pm. She paid $6.00 (parking pass #*********) which she got a receipt for. The problem is that the business is saying there was no payment for parking.We got 2-3 letters in the mail with the last one just this week. The letters only linked to a website to pay the fine of $55 but no method to dispute it. The first letter received threatened to put an Immobilization boot on our vehicle if we were to park in any of their lots. The last letter received said that they are a collection company but it also stated that they are lawyers. The letters do not seem legitimate.

  

  Business Response

  Date: 10/24/2023

  Hi ******,

  We apologize for the inconvenience!

  I have confirmed in our system the booking you referenced and it does indeed show that it was paid for in the amount of $6.  However, while ParkWhiz supplies the parking system, we do not own or operate any lots or garages - we only contract with them.  I am not sure where the letters are coming from as they are not coming from us - we do not enforce that lot.  This garage is operated by 'Downtown ***** Parking' and their phone number is: **************.  I would encourage you to reach out to them and provide the screenshot showing that you did indeed pay for the parking.  The only other thing we can think of is perhaps the vehicle was still parked after the booking time ended (after 9:03pm) and that is where the Citation and therefore the continued letters are comng from.

  Again, we apologize for the inconvenience.  Please let us know if there is anything additional you need assistance with.

  Thank you,

  The ParkWhiz Team
  
  
  

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reserved parking from parkwiz at ******************* from 1-9pm on Oct 14 since I have an event to attend from 2-5pm. But there was no parking when I got there around 1:50. The attendant told everyone to find parking elsewhere. I asked for evidence showing no parking but he just told me to call ******* since he didn't communicate with *******. Not only they didn't have parking for reserved spot. ******* also double charged me. When I communicated with them, I was asked showing all kinds of evidence(picture of full lot sign, receipts from other parking lot etc) which I was not told before. I was also told nobody else was turned away at that garage that time which must be a lie. I saw people were turned away if front of me. ******* has a very flawed system that promises customers something they can't provide while double charges people, make deceitful statements. I believe they have rigged system that tries extract extra money out of people., since most people will not spend the time trying correct its actions.***********

  

  Business Response

  Date: 10/18/2023

  Hi ***********,

  We are sorry for the inconvenience!

  While you do book your parking through the ParkWhiz app, we only contract with *********** and lots - we do not own them or have any employees who work at them.  If one of the attendants turns people away due to the lot being full, it is something we unfortunately are not made aware of.  With that said, I see that your original booking for $53 was refunded to you on October 15th.  While we release the funds immediately, it may take 3-5 days to hit your account depending on your bank.

  Again, we are sorry for the inconvenience and please let us know if there is anything additional we can help you with.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot for a concert at ************ in *********** on 10/6/23 for $14.22. I received confirmation and a parking pass and the money was paid through PayPal.At 11 a.m. on 10/10/23, the day of the concert, I was informed my reservation was canceled and it I wanted to rebook at the same location it was $59! They waited until the last minute and then canceled and all of the other closer parking ramps were filled so you were forced to purchase the original spot at a much higher price.

  

  Business Response

  Date: 10/16/2023

  Hi ****,

  We apologize for the inconvenience!

  While you are able to purchase parking through the ParkWhiz app, we only contract with the locations, we do not own them.  So, when a location reaches out to us with an error on their end (like they did in this case by posting the wrong rates for the event) asking for us to cancel bookings, we contractually have to oblige.  We understand it is frustrating when things like this happen.  With that, I see that your original booking of $14.22 was refunded to you and I've just added $30 credit to your account that you can use at any time over the next 12 months. 

  Again, we apologize for the frustration and inconvenience.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/23, I purchased a time slot of 6pm - 1am for a parking garage in ***. When I arrived around 8pm, the garage attendant said they close at 10:45pm. Obviously parkwhiz couldn't provide the service I paid for so I am *********** a simple refund. I emailed them with the above information and also added that I ended up having to pay more for a different garage last minute because of this. I got an initial response from "Rain" who said they would contact the garage to confirm their hours. This was on 9/2. I did not get a reply back, even after sending 4 more emails. So I had to open a case with my bank to get my money back. Now they reply to me weeks later saying they don't know why im asking for a refund (when I sent 5 total emails to the same email address that wrote back to me and got the initial email. Again, I explain the situation. No reply for another couple weeks. Finally, they write back telling me to give them the receipt of the garage I had to use, which has absolutely nothing to do with this situation so im not even entertaining that. Now they're using this as the basis to not give me a refund! What?! All they had to do was ask the garage their hours. They put the blame on ME saying I should've asked the garage first before buying the time slot. Again, what?! I paid for the timeslot that was suggested to me by their app. Why would I need to verify that?? They ultimately refused my refund, but offered a "credit for future use"!!!!! Like I'd ever use their company again?! You stole my money once, definitely never putting myself in that position again. After seeing they have a 1 star review average and an F rating, it appears this company makes tons of money off of these situations where the customer pays for a service and they don't provide the service, but doesn't give a refund. This business needs to be closed. It is a FRAUDULENT COMPANY THAT STEALS MONEY FROM INNONCENT PEOPLE!

  

  Business Response

  Date: 10/16/2023

  Hi ********,

  We are so sorry for the inconvenience!

  While ParkWhiz does contract with ***********, we do not own them.  So, if a garage decides to change their hours and doesn't tell us there is no way for us to know or update the app for the available times.  With that said, I do see that your account was refunded on October 4th along with a $16 credit applied to your account for use through the next year.

  Again, we apologize for any inconvenience this caused as well as the questions and confusion from our Support team.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking and the first time it appeared to not have worked so I did it again and then was charged $15.50 2 times. I have emailed the business several times and have not received a response and I have not received a refund for one of the ,$15.50 charges.

  

  Business Response

  Date: 10/10/2023

  Hi ******,

  We apologize for the inconvenience!

  Thank you for providing your screenshots - we see that you unfortunately were double charged for the same booking and have gone ahead and issued a refund for $15.50 for the pass that was not used.  While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.

  Please let us know if you need any further assistance, and again we apologize for the issue.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************