Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5/23, I purchased parking for a football game at the **************************************) on 9/9/23. I paid $48.50 for parking and received a confirmation email stating "Your Space is Booked!" The email contained other pertinent information (Parking Pass #*********). We arrived to the designated location 1+ hour before the event and were advised that the parking lot was full. So, indeed, our space was NOT booked by ParkWhiz as so claimed. We were told by the on-site attendants to request a refund through ParkWhiz because ParkWhiz is a third-party and is NOT associated with event attendants or staff. It was unclear whether or not ParkWhiz even had permission to sell parking for this event in the first place! The football game ran into the late evening hours, so the morning after the event (9/10/23) I contacted ParkWhiz regarding the issue and asked for a refund. In my request, I advised that we had to find street parking far away from the venue and were late to the event because we had to walk a great distance. All other lots near the event were full by the time we were turned away from the lot that we paid for using ParkWhiz, so we did not have a receipt for other parking. It is best business practice that when you prepay for parking, it is because parking will be reserved for you and is therefore guaranteed. If its not guaranteed, you should not be allowed to prepay like we did in this case. Still, I was advised that ParkWhiz would not be issuing a refund despite their fraudulent practices. ParkWhiz offered a $30 credit, which I advised we were not interested in (1) because we paid $48.50, not $30, and (2) ParkWhiz had committed fraud and as such we would never be using their services again, I am demanding a refund for "reserved parking" that was never in fact reserved.

  

  Business Response

  Date: 09/11/2023

  Hi *********,

  We apologize for the inconvenience!

  We would like you to know that while your space is reserved using ParkWhiz, we do not own the garage and sometimes they sell more spaces than are available which they do not inform us of.  The agent you spoke with was following process when they asked you to provide proof that you did not in fact park in the garage and parked elsewhere.

  Regardless, it looks like your pass was refunded yesterday (9/10) afternoon.  While we release the funds immediately, depending on your bank it can take up to 3-5 days to show in your account.

  Please let us know if you require further assistance.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Weds, 8/30/2023, my family attended a Rockies game in ******. We paid for parking at the valet at the *********************** location ($12.72 - tip was not included). When we arrived, we pulled up the app and our reservation and the employees working valet refused to take our reservation. They stated they had never seen it before from that app, and therefore we couldn't park with them unless we paid their normal valet fee. We ended up driving away and finding street parking instead.I submitted a complaint via email the night of the game, and I heard back immediately with this response: I'm sorry to hear about your poor experience. We take all customer issues seriously and your feedback is much appreciated. Did you go to the correct location?This valet parking at the hotel entrance of *********************** is located on the right side of Market ******** after the intersection with ************. Look for an awning sign that reads "***********************" in white.Also, if you end up parking somewhere else, please send us a copy of the receipt.******Since then, I have responded three times without getting a response or a refund.

  

  Business Response

  Date: 09/07/2023

  Hi *****,

  We apologize for the inconvenience!

  We believe the agent you spoke to was asking, per our process, for proof showing that you had to park elsewhere.  Regardless, we have gone ahead and refunded your pass.  You will receive a confirmation email and while we release the funds immediately, you may not see them in your account for 3-5 days depending on your bank.

  Please let us know if you need anything else.

  Thanks,

  The ParkWhiz Team

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/2023 I purchased a parking pass through the Parkingwhiz app. When I arrived the location *********** located at the location ************************************************ the police had the street blocked off due to a parade. I was not allowed to enter the street and had to find parking *********. I called Parkingwhiz and was told I would be issued a refund. They sent me an email stating that I should attach a copy of the receipt where I paid for parking at another parking lot. To date I have not received a refund,

  

  Business Response

  Date: 09/06/2023

  Hi ****,

  We apologize for the inconvenience!

  We have gone ahead and issued a full refund to your card and you should receive an e-mail confirmation shortly.  While we release the funds immediately, it can take up to 3-5 business days for the funds to appear in your account.

  Thank you for your patience and let us know if you need anything additional.

  The ParkWhiz Team

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business contacted me via email stating they will issue a refund. The refund posted to my account on 9/7/23.   
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/17/2023 I paid for two parking passes. 1st was purchased at 11:27 am for 11:27am-1:27pm in the amount of 2nd was purchased at 1:27 PM and was supposed to be from 1:27 PM -3:37 PM but was inadvertently issued for 11:27am- 01:27 PM which is BEFORE I even purchased it Now I have a citation for $87 dollars because of this error and Park Whiz has been no help.

  

  Business Response

  Date: 09/15/2023

  Hi *****,

  We are sorry for the inconvenience!

  Thank you for sending the us all the information.  After review, it does seem that there was an issue with the system that unfortunately caused you to incur the citation.  Due to this we will be issuing you a check for reimbursement of the fees incurred.  This is with **************** and will be mailed out today (9/15/23).

  Please let us know if you need anything else and again, we apologize.

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/19/2023 I parked in the ********* Municipal Garage in *********, ** (***************). I purchased a parking pass for specific hours that day from ParkWhiz. ParkWhiz charged my credit card ending **** for these hours - for a total of $6.56. ParkWhiz will have this as Booking # ********* In the parking garage, I tried multiple times to get the ** code to work, on my way in and out of the garage. It never worked once. I arrived after the booking time (1:05pm) and left well ahead the 8 hours I paid for. Ultimately, to get out of the garage, I had to pay $5.00 out of pocket. $5 is actual cost of parking in that garage on the day I was there, not the amount ParkWhiz charged me. Regardless, I was never able to get the ** code on the ParkWhiz app to work - therefore the company provided me no service at all for the $6.56. I emailed ******************************* on 8/21/2023 and explained that the ** code I was given didn't work anywhere in the garage, and that I wanted $6.56 refunded back to my credit card. I received a response from someone named **** that didn't provide me an answer one way or another as to whether I would receive a refund. **** asked for a copy of the receipt proving I paid $5.00 in the garage and I emailed that to ParkWhiz. The same PDF copy of the receipt that I sent to ParkWhiz is attached to this complaint.Again, the company didn't provide the service they claimed they would. I had to pay out of pocket to pay in the parking garage. I'm asking for a full refund of $6.56 back to my credit card. Thanks.

  

  Business Response

  Date: 08/28/2023

  Hi ****,

  We apologize for the inconvenience!

  We have refunded the $6.56 back to your card.

  Please let us know if you need any further assistance.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. If the refund the business has promised appears on my credit card then I will have no further complaint. Thanks. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 8/19/23, I attempted to park at a Park Whiz parking lot. I tried to submit payment via ****** Pay four times and credit card two times, and I kept getting a message that the payment wasn't going through, so I ended up parking at another lot. However, Park Whiz actually charged ****** Pay and my credit card each of these times so I was charged six times and I didn't even park there due to the error messages. I have a receipt with my license number from where I actually parked due to these rejection messages. Park Whiz initially said they would deduct one duplicate but never responded when I informed them that I didn't park there, and I didn't know that they had also charged my ****** Pay.

  

  Business Response

  Date: 08/22/2023

  Hello,

  We are sorry for the inconvenience! 

  We see that you did provide a receipt showing payment with cash at the lot and a screenshot of the error message you were receiving.  If you could provide us screenshots of the confirmed transactions on your credit card and ****** Pay showing the payments were deducted in error we will of course issue you a refund.

  Thank you,

  The ParkWhiz team

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20504706
  
  I am rejecting this response because the refunds have not been made yet.  Per the business' request, the confirmations have been attached.
  
  Sincerely,
  
  K Asakura

  

  Business Response

  Date: 08/22/2023

  Hello,

  Our apologies as we did not initially see the document with all of the transactions outlined. 

  We have processed refunds for all 4 of the ****** Pay transactions and both credit card transactions so you should be all set.

  We are sorry for the inconvenience!

  The ParkWhiz team

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  K Asakura

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On 8/5/23 I booked a monthly parking pass through ParkWhiz for the ************* Parking Garage -I paid $225 for this monthly booking for parking for the full month of September. -ParkWhiz committed to provide me a monthly parking pass -Monthly Booking confirmation number ********* -I still have not received any parking pass for the month of September -I have tried calling ParkWhiz and the parking garage numerous times without resolution. -I either want a full refund, or I want someone to ensure I have parking privledges starting on Sept 1, 2023

  

  Business Response

  Date: 08/22/2023

  Hi *****,

  We apologize for the inconvenience!

  We reached out to the manager of the garage and it turns out there was an issue on their end and they didn't originally receive your booking information, however, we were able to successfully provide your booking information to them today.  They have informed us the issue has been resolved and the account department will be setting up your account in their system.  Once the account is created, you should receive an email from their customer care team with the next steps.

  Please let us know if you need anything else.

  Thank you,

  The ParkWhiz team

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot, to arrive after 5pm. I got to the parking lot at 5:02pm and the attendant stated that the parking lot was "triple over-booked" and that the parking apps did not obey the space limits. My parking pass number was ********* and I sent my receipt to ParkWhiz, along with a request for a refund. They asked if I parked somewhere else, and to submit those receipts. But I just want a refund for the parking space I booked with ParkWhiz that they were not able to provide; they have not responded to this request. Thank you,*******

  

  Business Response

  Date: 08/23/2023

  Hi *******,

  We apologize for the inconvenience and understand your frustration, unfortunately, we do not control or manage the lots and sometimes they get oversold out of our control.

  Regardless, we have gone ahead and refunded your money for the spot you weren't able to use.  

  Please let us know if we can be of further assistance.

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Yout

• Initial Complaint

  Date:07/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in one of your spots last night, tried using my credit card first and it wouldn't go through, I tried twice before switching to my debit card. I checked my bank account this morning and it did charge me those two other separate times, even though it said it could not process the payment on your website. Each additional charge was *****.

  

  Business Response

  Date: 08/11/2023

  Hi *******,

  We're sorry for the inconvenience.  We see that you did attach a screenshot of your history, however, the one transaction still shows as 'Pending.'  Can you send an updated screenshot showing that both transactions did actually complete?  Once we have that showing that both in fact were withdrawn from your account, we will of course issue you a refund.

  Thank you,

  The ParkWhiz team

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ParkWhiz doesnt ask for a license plate number unless you have the app on your phone. Dont park utilizing their services your car will get towed and they will not care.

  

  Business Response

  Date: 03/26/2024

  We apologize for the inconvenience!  If you can provide us with information regarding the booking you used where you were towed, we can do some investigation.