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Business Profile

Parking Facilities

ParkWhiz

Reviews

This profile includes reviews for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see

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ParkWhiz has 2 locations, listed below.

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    • ParkWhiz

      500 W Madison St Chicago, IL 60661-4544

      BBB accredited business seal
    • ParkWhiz

      500 W Madison St Ste 1000 Chicago, IL 60661-2559

      BBB accredited business seal

    Customer Review Ratings

    1.08/5 stars

    Average of 99 Customer Reviews

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    Review Details

    • Review fromElbie P

      Date: 02/26/2024

      1 star
      Ate at Reservoir on ******* in **********, they offer validation. Nowhere on the parkwhiz app did it allow us to enter the validation code, since we were driving home I decided to call to get parking validated. Not only did the first rep hang up on me, the second one had no idea how to validate parking. After going round and round - 25 minutes later I ended up hanging up on him because he wanted proof we were parked there - I dont usually take pictures of my parked car. Terrible service, terribly trained customer service reps and absolutely gross that they partner with businesses to post false signage about validation.
    • Review fromAbray D

      Date: 01/21/2024

      1 star
      I would do less than one start but I cant. Recently pre paid for parking at an *** game. $60. Thought that was okay to save some hassle Get to the parking deck. Cant scan in. Talk to the attendant and the scanner doesnt work for parkwhiz but theyll handle it when I leave. **** go to game come out and leave with no issues. Oh I forgot to mention park whiz charged me close to $60 and the parking deck only cost $30. Huge rip off. This company needs to be investigated.
    • Review fromJim M

      Date: 12/31/2023

      1 star
      The ParkWhiz app cannot actually *reserve* a parking spot at your destination, but it will certainly sell you one regardless. If your intended parking location uses QR codes - there is no way they can reserve a space for you. If your lot is full before you arrive, or in-demand that day - you won't be able to park when you arrive. I have experienced both these situations.
    • Review fromKelly H

      Date: 12/30/2023

      1 star
      Booked a spot for Suns game, no scanner to scan code, so had to get ticket.When leaving the parking lot, it wouldnt accept the code and the ticket we paid was half the price of what I paid on the app! The parking attendant said these parking apps are scams.
    • Review fromBrad B

      Date: 12/29/2023

      5 stars
      I used the service once in *************, didnt have any problems. Very pleasant attendant, took my car within five minutes of me waiting and had it back for me within five minutes of me needing to exit.
    • Review fromKari M

      Date: 12/29/2023

      1 star
      I booked a spot with ParkWhiz to find out that it is free, public parking. They dont actually own any spot in the lot. I asked for a refund and they get back to me at 6 in the morning and because Im sleeping they close my case. I was scammed. The customer service is terrible.
    • Review fromEmily H

      Date: 12/20/2023

      1 star
      I booked a spot with in-and-out privileges in *******. I left my spot later in the evening to get a meal and when I returned someone else had parked there, so I was left to scramble for parking. I spent 40 min on the phone trying to get a refund. Was given a link to submit a ticket for a refund, but the user interface was awful, there was no way to attach an image of my receipt (required for reimbursement) and no way to submit a response. That's because they DON'T WANT TO ACTUALLY HELP YOU. They'll just take your money and leave you high and dry?????
    • Review fromJim A

      Date: 12/12/2023

      1 star
      I used ParkWhiz for a 3 hour garage. Ended up being charged double as the line build up to exit in front of me. After providing my receipts and proof that I got out a minute before the time ran out and still being charged, they issued me a credit to the Parkwiz app. I didnt even realize the credit they issued had an expiration and they removed it from my account. I was out of state and when I got back again, it was expired. I contacted support and had a very rude agent named ***** who immediately dismissed my concern and said it took you months to reach out to us. Who says that to their customer? And then he ghosted me on their chat and refused to answer anything after saying that. Basically, I got screwed over twice. Once at one of their garages, they werent even able or willing to refund me the money with proof I provided and instead just gave me a credit that they took away without notifying me of an expiration. Do not use them! They will scam you and not even provide any reasonable customer service.
    • Review fromAnn B

      Date: 12/08/2023

      1 star
      We've used this app for a number of years with no issues. **************** used to be good, too. However, the last time I tried to book a parking pass, we arrived at the garage only to find that it was closed that day and that no parking attendant was available. There was nothing on their app that indicated the garage was closed, and we were charged without being able to cancel. When I called customer support, the rep named ***** told me I would need to email him pictures of the garage to prove it was closed. He said he would then issue a refund. I emailed him the pics immediately, but never heard from him again. I tried to contact ParkWhiz again a week later and got a different rep who told me they would have to contact the garage directly to confirm the hours of operation and then get back to me about the refund. Guess what? Never heard back from that guy either. I had to eventually go through my credit card company to contest the charge, and they finally refunded me. ParkWhiz never got back to me or bothered to process the refund, even though they were accountable and at fault. I deleted their app after this and have no intention to ever use them again.
    • Review fromJessica M

      Date: 11/27/2023

      1 star
      We booked a garage on ************* in *** the night before Thanksgiving to view the parade. They accepted our payment and it was booked. When we arrived they said it was full. Complete nightmare and they ruined our day. Never use this app or business.

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