Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Heating, Air Conditioning, Plumbing & Electric has 15 locations, listed below.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Regional Plumbing Heating and Air

  653 Axe Ave Valparaiso, IN 46383

  
• 

  NWI Generator

  1131 Breuckman Dr Crown Point, IN 46307

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  6241 Northwind Parkway Hobart, IN 46342

  
• 

  Merts Heating & Air Conditioning

  3102 Louis Sherman Dr Steger, IL 60475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What initially started as a great experience with Four Seasons ended in a disaster getting a complete runaround on the permit process after being told it was seamless, easy and completed. Only to find out it never was completed and the appropriate team was never informed to pull a permit. All of this information came after 4 different calls and requests for callback, where only one of my callbacks was returned. I made it very clear on my initial call that a permit was required and the Four Seasons agent **** assured me it was easy and would be completed with no problem. They sure were quick to take our money and complete the service but failed to do things correctly as promised while keeping me, the customer, informed. This now puts us in a terrible position for inspection that our city requires. I am extremely disappointed in Four Seasons and will take my business elsewhere next time.

  

  Business Response

  Date: 03/18/2025

  We have received the consumers complaint and have conducted an initial review of Ms. ******** account. Our team is currently evaluating all available options and remains committed to working closely with Ms. ******* to address her concerns.
  Once we have reached a satisfactory resolution for all parties involved, we will provide an updated response accordingly. Please let us know if you require any further information in the meantime.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons failed to finish the work they agreed to do . I have 2 issues . The first one deals with replacing corrugated hose with pvc pipe . The 2nd one replace backup sump pump . The Four Seasons technician , ****** ***** , failed to tell me that his supervisor , ***** , told him to do what the customer wants . This being , replace the corrugated hose with pvc pipe along the side of the house . This was not done . The backup sump pump burned out during the last heavy rain storm . There was a flood watch issued . Both sump pumps the main and backup were running continuously for days . I called the evening and asked the Four Seasons representative to send out a technician because I was worried that the backup would burn out , which it did . Her response was that they didnt have a man in the area and that I had to wait until the following day . I told her I was worried about the backup pump burning out and she said maybe it wont . The reason the backup pumped burned out was because there was one discharge pipe for both pumps . When Four Seasons installed the main pump , they changed the discharge pipes from 2 to one . This has been corrected to the way it was , but due to the amount of rain and the overwhelming force the backup pump burned out . So now I have no backup pump and am worried that I will be flooded . Since Four Seasons initially changed the discharge pipes from 2 to 1 , they are responsible for replacing the backup sump pump . I am 75 yrs old and a veteran . I shouldnt have to deal with this . Please help thank you ****** S Plaza

  

  Business Response

  Date: 03/10/2025

  We appreciate the opportunity to address Mr. ****** concerns regarding the work performed by Four Seasons.
  Upon reviewing our records, the following timeline accurately reflects our involvement:
  4/22/22: We installed a new sump pump. At the time, our technician noted that both the main and backup sump pumps had not been operational for weeks.
  1/11/24: Mr. ***** contacted us regarding a continuously running pump and a broken discharge line recirculating water.
  1/12/24: Our technician installed new pipes and check valves, capped off a drain line, and noted that the backup system was not connected at that time. Mr. ***** was informed that he would need to connect the backup system himself.
  2/4/25: Over a year later, Mr. ***** requested that the discharge lines be restored to their previous setup.
  2/5/25: Our technician returned and reconfigured the discharge lines as requested, separating one discharge to the side of the house and the other to the backyard. During testing, it was confirmed that the battery backup pump was not working because no water was flowing through it. The technician installed two brand-new, 24-foot-long corrugated discharge lines. Initially, Mr. ***** requested PVC pipe for the discharge lines, but after consulting with our supervisor, he ultimately chose to keep the corrugated piping. Mr. ***** was informed before and after the installation that Four Seasons would not be responsible for frozen pipes. He was satisfied with the service call, and no payment was collected.
  2/11/25: Mr. ***** called stating that his backup pump was still not connected and alleged that we caused damage to it.
  Findings & Response:
  The backup pump was noted as non-operational during our visit on 2/5/25, meaning its failure was not caused by any work we performed.
  The backup system was already not connected on 1/12/24, and Mr. ***** was responsible for connecting it himself.
  If our work had caused damage to the pump, it would have failed immediatelynot over a year later.
  The changes made on 2/5/25 were performed per Mr. ****** request, and he was satisfied with the outcome at the time.
  Our technician informed him about the potential risks of freezing pipes, which was acknowledged before the work was completed.
  Given these facts, Four Seasons does not accept responsibility for the failure of the backup pump. The work performed was necessary and completed according to the customers requests, and the charges for our services remain valid.
  We understand Mr. ****** concerns and value his business. If he would like to discuss this matter further, we are open to direct communication to provide clarity on our findings. Thank you.
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Four Seasons Heating and Cooling, spending $12,980 on a furnace installation plus $942 and $4,532 for additional services. The installation was completed on Saturday, February 15, 2025, but due to improper work, the drain pipe was incorrectly pitched, causing water backup that flooded my bedroom and hallway, resulting in flooring, insulation, drywall, paint, and electrical damage requiring repairs. A technician came out on Monday, February 17, 2025, to fix the immediate issue, but it took multiple days for them to address the damage. On Thursday, February 20, 2025, they offered me only $1,000, which is completely inadequate given the extent of repairs needed. I have been left to handle the costly damages, clean up, and other contractor delays on my own. I am seeking full reimbursement for the damages their negligence caused.

  

  Business Response

  Date: 03/05/2025

  As of March 5, 2025, we have received the consumers complaint and have reviewed their account. We are currently evaluating all available options and will continue working with Ms. ********* to resolve this matter. We will provide an updated response once we have addressed all of the consumers concerns and reached a satisfactory resolution for all parties involved. Thank you.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22970805
  
  I am rejecting this response because:

  I reject this resolution as it does not address my request for compensation of $5,196.24, which I outlined with receipts and supporting documentation submitted on March 1st.  
  
  Despite multiple calls, Four Seasons has not provided a resolution. The last update stated my case was closed on their end, and I would have to wait for their insurance company to contact mewhich has not happened. I should not have to chase their insurer for reimbursement; Four Seasons should handle this internally.  
  
  I am requesting reimbursement for:  
  - Ceiling repair ($1,550.24) due to damage caused by Four Seasons.  
  - Plumbing service refund ($618) for an uncompleted dryer vent replacement.  
  - Return vent installation refund ($250$850) for work that was never completed.  
  - Flooring damage repair ($1,978) due to improper furnace installation.  
  - Materials reimbursement ($200) for supplies I had to purchase to mitigate further damage.  
  
  Please confirm how you plan to proceed with full reimbursement and service refunds. I expect a direct resolution without further delays.
  
  Sincerely,
  ****** *********

  

  Business Response

  Date: 03/18/2025

  Thank you for reaching out. Your request has been submitted to our insurance provider, and they are now handling the claim. We understand your concerns and will follow up with our adjuster to ensure they contact you promptly.
  We recognize the importance of a timely resolution and will continue to monitor the progress of your claim. While the insurance company is responsible for handling reimbursement, we will stay involved to facilitate communication and ensure the process moves forward.
  Please let us know if you have any further questions, and we will do our best to assist you.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22970805
  
  I am rejecting this response because:
  

  I still do not have an agreed-upon settlement. While their insurance provider has accepted liability for the damages, my claim remains unresolved. The insurance company is still in the process of reviewing my invoices and has requested additional information about the extent of the damage.

  Until a fair settlement is reached and finalized, I cannot consider this matter resolved. I request that the business remain actively involved to ensure a timely resolution.

  Sincerely,
  ****** *********

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our furnace went out on a really cold day so we called Four Seasons to come and repair it. The technician came out and spoke with my father and told him that both furnaces are broken and cant be repaired and he said he smells CO coming from the units. My father is an immigrant and does not know English very well. It was a freezing day and we really needed heat so our pipes dont freeze. They quoted my father over $25,000 for 2 furnaces and then they did the installation. He doesnt know how much these things normally cost. When I got home I explained to my father that CO doesnt have a smell and we have a CO detector 3 feet from the units and that 2 furnaces should not cost that much. They had already done the installation so we didnt think there was anything we can do. A couple of days went by and the heat stopped working, we called Four Seasons and they said theyll send a technician out. My father and I had to take day off of work to wait for the techs since they have a 4 hour window. They sent out a technician to look at it and they found water in the motor and cleaned it out. The heat started working, then 2 days later it stopped working again. So we called them and took a day off work to wait for the technician again. The tech told us that there might be a problem with the motor and it probably needs to be replaced, he reset everything and it started working. In his report he wrote that he didnt find any issues even though he told us that the motor will probably need to be replaced. A couple of days later it stopped working again so I called them and told them to come take their units and give us our old ones back. They told me they cant do that but they can send out their more experienced technicians to look at the units. I explained to them that we cant just keep taking days off of work for these technicians. They told me that I dont have any other options. So we got furnaces that dont work properly and we were overcharged for them.

  

  Business Response

  Date: 03/04/2025

  Thank you for the opportunity to address ***************** concerns.
  Upon inspection, our technician determined that both furnaces were beyond repair due to a rotted heat exchanger and a clogged second-floor unit. Mr. ****** was informed of these findings, and he proceeded with the installation of new units, financed through Service Finance under the 180-month program.
  Following installation, we responded promptly to reports of heating issues:
  1/22: Technician found water in the inducer due to snow buildup on the exhaust. The system was cleared, tested, and confirmed operational.
  1/24: No issues or error codes were found during inspection; the unit functioned normally.
  2/3: Technician identified improper pitch in the *** exhaust pipe, causing water backup. A corrective solution was proposed, but Mr. ****** declined the repair.
  Despite multiple service visits and recommended corrective measures at no additional cost, Mr. ****** has declined necessary repairs and requested removal of the new furnaces, which is not possible as the prior units were nonfunctional and removed at installation. The signed financing agreement remains in effect.
  We remain willing to complete the necessary adjustments to ensure proper system function. However, should Mr. ****** continue to decline service, our ability to assist further will be limited.
  Please advise on how the consumer would like to proceed.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22959827
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 03/07/2025

  In the response sent by the business, they stated that I was informed about the findings and proceeded with the installations which is not true because I was not home when the technicians came out and replaced the units. I only found out about this after they had lied and tricked my dad into replacing the units. They did not do a proper inspection on the old units or the pipes that were connected to them. They should have looked at everything and told us that the new units wouldn't be like the old ones, they should have informed us beforehand that the new units would need the *** exhaust pipe adjusted. The *** Exhaust pipe was never an issue with our old units, so how is that an improper pitch, why is it only occurring with their units. I want them to remove their new units because they lied to us multiple times and I do not want to do business with a company like that. Their technicians would tell us one thing then write something different on the report, for example one of their technicians that came out told us that the motor on the new unit might need to be replaced but when I called four seasons to ask them about that, they said that was not what the technicians wrote on the report. I want the units removed and I do not want to do business with four seasons ever again. 

  

  Business Response

  Date: 03/14/2025

  Our response remains the same. The contract and financing agreement were signed by ******* **** *************************************** confirmed installation on 1/15/2025, and called multiple times regarding system performance.
  After installation, we responded to no-heat calls on 1/22 and 1/23. Despite initially stating the old units were nonfunctional, Mr. **** later requested their return, which is not possible. The PVC exhaust pipe issue was identified on 2/3, and we offered a T fitting solution at no cost, which was declined.
  While removing the units is not an option, we acknowledge the inconvenience and are willing to offer free maintenance for the systems as a goodwill gesture. If Mr. **** would like to explore alternative compensation, we are open to discussion.
  Its unfortunate we were unable to reach a resolution that works for the consumer, as we have exercised all plausible, fair options available. We consider this matter answered and resolved. Please remove it from our records as it is out of purview.
  Thank you for your time and consideration.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22959827
  
  I am rejecting this response because: the company did not do a proper inspection on the old units or the pipes and weve been lied to many times by Four Seasons heating and cooling.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/25 had work done on a furnace and the bill i received reflected $4092.00 for parts and $445.00 for labor, but problem is the price for the parts is way too much, the thermostat was $444.00 and for the relief valve the price was $561.00 and I got two other parts replaced that cost $3087.00 combined

  

  Business Response

  Date: 03/04/2025

  We appreciate the opportunity to address concerns regarding the invoice for the furnace repair completed on February 17, 2025. Our commitment is to providing quality service at fair pricing, and we regret that the customer is dissatisfied with the charges.
  The customer raised concerns about the cost of specific parts, including the thermostat ($444.00) and pressure relief valve ($561.00), as well as the total cost of the remaining parts ($3,087.00). We attempted to clarify the pricing and provide a breakdown of charges; however, the conversation escalated, and the customer ended the call before we could present a resolution.
  As a goodwill gesture, we were prepared to offer a $444.00 refund contingent upon a signed release. Unfortunately, the customer did not allow us to propose this resolution. Our intent remains to work toward a fair outcome, and we remain open to further discussion should the customer wish to revisit the matter.
  Please advise on how you would like to proceed. We remain committed to addressing concerns professionally and cooperatively....

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22958671
  
  I am rejecting this response because:
  Two of The replacement parts were used and the cost of all 4 replaced parts brand new comes out to less than $200.00 and I got charged $4092.00 just for parts and a additional labor cost of $445.00
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/12/2025

  We appreciate your feedback and want to assure you that we have made multiple attempts to reach you regarding your concerns. We attempted to contact you on March 5th, 6th, and 7th, and also sent a certified letter in an effort to resolve this matter.
  Regarding the replacement parts, we stand by the quality and pricing of the services provided. If you would like to discuss this further, we remain available to address any additional questions or concerns you may have. Please feel free to reach out at your earliest convenience.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22958671
  
  I am rejecting this response because:
  
  Sincerely,
  Going to claim court 
  ***** *******

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a technician out 12-27-24 to fix a gurgly toilet. He fixed that, yet then he created a new problem- toilet bowl does not fill up with water. I had another person out on 1-6-2025. He was unable to fix it and said he'd get back to me after he contacted the manufacturer, ****** to see how to fix it. I have never received a call. I have called myself numerous times and spoken to many people. Each time, they say they can't help, and they'll have someone call me back, and no one ever does. So, I paid to have one problem fixed, and they ended up causing another problem that was not there originally and they won't fix. I'd like to have someone come out and fix this once and for all.

  

  Business Response

  Date: 03/04/2025

  As of 3/4/2025, we wanted to provide an update regarding Ms. ***** complaint. We last spoke with her on 2/19/2025 regarding the toilet issue. At that time, we ordered the necessary part from ****** on her behalf. She agreed to attempt the replacement herself, and we informed her that if she needed further assistance, we could complete the repair for $238. She was comfortable with this arrangement during our last conversation.
  Please let us know if there are any further concerns or if additional follow-up is needed. We remain available to assist as necessary.

  Customer Answer

  Date: 03/12/2025

  Complaint: 22957320
  
  I am rejecting this response because: The message that the company provided to you is inaccurate. There have likely been more than 15 communication attempts with them. I had agreed to try and do it myself. HOWEVER, when they called to check and see how it was going, I said I was not able to install. THEY further said they'd WAIVE any charges for installation.
  
  So, they had someone come out last Thursday. This plumber said he had no idea why the part was ordered, as it was not what was needed. I let him know that I was not the person who ordered the part. He then called back to his office. After that, he told me it would cost $500 and something to fix the toilet. I declined. Furthermore, since that visit, my toilet is even more broken, and barely flushes. Each time they have a plumber come out, something else breaks. 
  
  I called back the company AGAIN, only to be bounced around. This issue still has not been resolved, and I'm currently waiting to hear back from them, again. 
  
  I feel it's unethical at this point to pay for them to install a part, that may or may not even be the right part, when they are the one's who broke whatever part in the first place.
  
  So, by no means is this issue resolved. IF anything, it has gotten worse. If it'd be helpful, I'm able to send you a screen shot of the calls I've placed, as well as the names of the people who I've spoken to.  
  
  Sincerely,
  
  ******* Levy 

  

  Business Response

  Date: 03/21/2025

  Our goal is always to provide a satisfactory resolution for our customers. After our plumbers visit, it was determined that no parts were needed, as the issue relates to the toilets design, which uses minimal water. Adjustments were made to the fill valve to maximize water levels within manufacturer specifications.
  We attempted to follow up after our visit on 3/12/2025 to confirm if any further concerns remained. It is unclear whether your response was before or after this follow-up. If additional issues persist, we are open to reassessing the situation. For further clarification, we welcome any relevant details and can be reached directly to discuss next steps. Thank you!
  
  

  Customer Answer

  Date: 03/21/2025

  Although the response is accurate, I think it's important to note that the plumber who was out previously, was ready to charge me over $500 to install a part that was not even needed! AND, there were two plumbers out before him. A total of 4 plumbers, endless voicemails (initially unreturned for a month!) many, many phone calls and emails, and an incredible amount of time spent to deal with what apparently was a very simple fix. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated and absolutely fed up with Four Seasons Heating. You installed my brand-new furnace, and since then, I have lost heat three separate times due to the exact same issuefaulty installation leading to flooding in the inducer motor. Each time, I was assured the problem was fixed, yet here I am again, without heat on one of the coldest nights of the year. To make matters worse, when I called just now (7:30pm), your so-called 24/7 support told me the earliest someone can come out is between 8 AM and 12 PM tomorrow. I have a family that includes 2 under the age of 5. How is this acceptable from a 24/7 company when my house is rapidly losing heat? This is completely unacceptable service from a company that claims to be reliable.

  

  Business Response

  Date: 02/28/2025

  We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.
  
  

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brand new furnace and central air unit installed within three months the furnace failed repeatedly with gas leaks and leaving my family with no heat with temperatures in the home of 37 for four days requested that the unit be replaced with a new one due to all the parts going wrong and some of the stuff being defective straight from the factory believing it should fall under the lemon law but was told all they could do is offer five years free cleaning or $500 and after every time they had somebody come out I was left with a gas leak and had to wait till the next day for someone to come out to look at it nothing but problems with this furnace was told that the owner is a understanding person waiting to see that happen

  

  Business Response

  Date: 02/26/2025

  As of February 26, 2025, we have received the consumers complaint and conducted an initial review of Mr. ****** account. We are currently evaluating all available options and will continue working closely with Mr. ***** to address his concerns. Once a satisfactory resolution has been reached for all parties involved, we will update our response accordingly.
  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Four Seasons to replace two water tanks in my property. I had two tankless electric water heaters which they replaced with two 40 gallon water electric heaters. The person who did the work threw away the original water heaters without permission. There was written consent or explanation they would take this action. The water heaters were still under warranty and I planned to repurpose them. In writing I have the technician saying he saying they were taken to a shop. Later when I followed up he said they were thrown away. His manager told me this is part of their practice although this is nowhere in writing or included in any of the documentation I signed. I wanted to be compensated for my property being taken and thrown away.

  

  Business Response

  Date: 02/26/2025

  We are writing in response to the complaint regarding the removal of the hot water tanks. The customer was fully aware of the removal, having signed a contract explicitly acknowledging this process. As per our standard practice, we properly dispose of any materials being removed unless the client specifically requests to retain them. In this case, no such request was made to either our installers or the plumber who conducted the initial quote days prior.
  Regarding the customer's request for compensation, we will not be offering any, as we have strictly adhered to our company procedures. Given that we have explored all fair and reasonable options concerning this matter and have met our contractual obligations, we consider the issue resolved.
  We kindly request that this complaint be removed from our records. Thank you for your time and attention to this matter.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled up to my house and I wondering I approached walking by and whoever was working was sitting there with the truck running covering his face with his hand on his head like he didnt want to be seen I did not see him come from nobody house then he started talking on the phone and proceeded to pull off did he have customer to service in front of my house

  

  Business Response

  Date: 02/26/2025

   We have spoken with the customer and have successfully resolved this matter to their satisfaction.
  Given that this issue has been addressed, we kindly request that the complaint be removed from our records. We appreciate your time and assistance in this matter.