Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CYM Living, LLC

  549 W Randolph St Fl 2 Chicago, IL 60661-2208

  
• 

  CYM Living, LLC

  1737 W 79th St Chicago, IL 60620-4412

  
• 

  CYM Living, LLC

  2231 E 71st St Chicago, IL 60649-2521

  
• 

  CYM Living, LLC

  17 S Austin Blvd Chicago, IL 60644-3710

  
• 

  CYM Living, LLC

  3324 Western AVe Park Forest, IL 60466

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our radiator heat in our closet has been broken ever since we moved in 2019 we have had to call them to maintenance it every single year we have been here now this past Thursday it broke again on the coldest day before Christmas they came and said it was broke and that a part needed to be replaced and just provided us a space heater now its Wednesday and I have been calling and calling nobody has came to try to attempt to fix anything. This is illegal to not have operating heat in the cold months of ******* and they have shut the hot water in our unit for days. How can we live like this? The offices wont let nobody speak in person the lady at the office was very rude shutting me away for wanting to speak about this huge illegal inhabitable space Im living in. If nothing is done Im going to have to move to legal steps. I have already contacted 311 and I should be offered a discount or prorate on my rent for this huge inconvenience cmon pangea and yall wonder why yall getting sued.

  

  Business Response

  Date: 01/06/2023

  We apologize for the inconvenience this has caused you. Our records reflect this issue was resolved on December 27th. Please contact our ************* team if you continue to experience issues and we can escalate this further. Again, our sincerest apologies.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want to file a complaint on pangea (*******,**) i had a place threw them at 47 *********** in ******,** i told them about the rodent problems n all due to me having 1 month left on my current lease they said at the office if i move out and return the keys then i won't have a balance now look it 2022 every apartment i apply for i cannot get because pangea falsely led me to they zero balance if u leave saying if i don't get this balance off my name i will be filling a lawsuit

  

  Business Response

  Date: 01/05/2023

  Good Morning *****************, your concerns have been forwarded to our field team who will verify and make any adjustments necessary. Please note, your account was not sent to collections. 

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a Pangea llc property, where the unit that I live in is not heated properly, they property managers have yet to fix my complaint about lack of heat in my unit, I have other work orders that have not been fixed, these work orders have been pending for more than 90 days without any resolution, Ive contacted property manager several times and things have yet to get fixed, my unit right now is below 65 degrees and, the building was supposed to winterize each unit, which they have failed to do, Im not responsible for the heat, they are and they will and have not fixed this ongoing complaint. I pay money every month and nothing in this unit has been fixed,this has been an ongoing issue for more than 90 days

  

  Business Response

  Date: 01/06/2023

  We apologize for any inconvenience you are experiencing and have forwarded your concern to your Property Manager for resolution. Upon review of your account there are not any work orders open or that have been open for 90 days as you state. 

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18635324
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************
  I made several work orders to fix the following problems in the unit. They also falsely stated that I hadnt made a maintenance request in 90 days.

  

  Business Response

  Date: 01/12/2023

  Our maintenance team has visited your unit and made the repairs as requested.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment with Pangea Realestate Nov 4, 2022. There are mice and rats running through the walls!!!!!!! Every single last corner in this apartment has a hole in the floor!!The holes are so DEEP you can literally fit your hand in them ALSO the base boards are not sealed! I have cut up sponges to try to block the holes as much as possible I asked the manager at the office on ********************* BEFORE signing my lease if residents complain about roaches and mice and she told me RARELY IF EVER!!!! LIESSSS. Ive been here for a little over a month and Ive been calling for THREE WEEKS no one has showed up to provide a solution and every time I call the office they keep stalling me promising oh someone will be there next week Ive taken time off of work *** lost money to try to be present for pest control. I have not been able to utilize my stove bc when I turn it on this HORRID SMELL comes out. Ive had been eating out which is expensive!! There are roaches EVERYWHERE! One got on my child while she was eating!! These ppl were very accessible during the leasing process but now that Im actually a resident I cannot get my calls returned or receive a solution to this Major problem!!!! I cannot and will not live like this!! The mice/rats running thru the walls are triggering my PTSD (in which Im diagnosed) Im extremely sad and feel that Ive made the worse decision of my life by moving here. Im crying every single night!! I want all my money back and for the lease to be terminated or else I will take legal action. I work very hard for my money just like everyone else and I dont deserve to feel like I live in a DIRTY ALLEY!!! This place does not make me feel at home instead very on edge and completely DISGUSTED!!!!! If anyone is reading this PLEASE DONT MOVE HERE!!!! YOU WILL REGRET IT IMMEDIATELY!!! ITS NO WONDER I WAS RUSHED THRU MY SHOWING! And the property manager was HIGH AS H*** when I met her reeking of marijuana trying to HIDE IT WITH DARK SUNSHADES.

  

  Business Response

  Date: 12/14/2022

  Good Morning, your concerns have been forwarded to our ********* field team for further review.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented with the company for about 4 years. I moved out 9/1/2022 returned keys to property management office drop box 9/5/2022 due to refusal of property manager making an appointment to take their keys back and federal holiday. Upon 9/13/2022 I was charged for allegedly rent for the days after 1st of the month before they logged keys retrieved (not my issue as I followed the protocol they gave me I was out of the unit 9/1 and into my new place with utilities transferred etc. Later I receive a collections notice from a company IQ ****************** who they sold debt over to who says I owe Pangea for unpaid utilities ie. Sewage charge. Ive never paid any water bill in the years Ive lived there also when I called Pangea 10/18/2022 property manager ******************* said not only is the claim of owed utilities invalid but that I shouldnt have any balance at all because I terminated the lease and moved out on 9/1. Now as of today 12/9/2022 I cant get any proof of debt from either institution yet I have a collection on my account. CS Rep from Pangea stated they see a balance, but if property manager stated its an error they need to notify them to fix it. Now I cant get in contact to this property manager at all and no other form of solution or someone to talk to to mitigate this issue. I just would like someone with authority in this area from their company to contact me; or info for me to contact them to resolve this as this is an issue on my credit report that I need corrected.

  

  Business Response

  Date: 12/15/2022

  Good Afternoon, we followed up with your Property Manager who states you were advised to turn in your keys before the 5th. **** were returned on the 8th therefore the charges are valid. We apologize for the inconvenience. 

  Customer Answer

  Date: 12/16/2022

  You all office refused allowing me to hang off the keys prior to the 5th. 
  Complaint: 18553101
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18553101
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  The property manager never spoke with me at all even in regards to me moving. My home was broken into twice this summer. June 30th and July 4th. I was supposed to be granted an emergency move regarding this and never heard from not only the property manager but his zone manager. I called the customer care line asking for an appointment on September 1st and was not given one. Utilities and everything was transferred September 1st 2022. Your office refused to accept the keys from me on the 1st and 2nd of September. The weekend you all were not open as well as September 5th seeing as that was a federal holiday (Labor Day). You all received keys on the 6th due to me demanding someone at your office take them from me and at that point I still hadnt been contacted by the property manager so your statements are false. I never heard from your property manager till October 18th per email from him and phone call confirming I DO NOT OWE YOU ALL as my utilities were transferred and I was physically out of the unit prior to September 5th. 

  

  Business Response

  Date: 01/06/2023

  Pangea's office hours are Monday - Saturday 9am -5pm. We were open on the 1, 2, and 3rd of September. Keys could have been placed in the drop box either of those days. I have sent your concerns back to the property manager who will contact you to see if this can be resolved. 

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18553101
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  please contact me because no one informed me of any drop off box during my attempts to notify you all of me moving. I was told not to come to office without an appointment. I also spoke to property manager about this situation and was told this debt was to have been cleared and now Ive continued to make attempts to have him or someone of authority in the matter contact me for months and no one returns my calls or emails. 

  

  Business Response

  Date: 01/18/2023

  *************, Pangea has always had a drop box outside of all zone offices. Recently we have required residents to make appointments to go into the zone office, but there is nothing preventing a resident from utilizing the drop box. I have spoken to your Property Manager who states you were advised that keys must be turned in before Sept 5. Although there was a holiday, Sept 5 fell on a Wednesday. Keys were not returned until Sept 8.  The amount owed is valid, we have removed your account from collections, which should not negatively affect your rental history with other landlords but should you want to rent from Pangea at a later time the balance will need to be paid. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18553101
  
  I am rejecting this response because:

   Heres my reasons why. For starters if no one informed me (which Pangea records all calls and theres no one who informed me the zone office had a drop box so its no way for me to have known that information. It still does not make sense saying they spoke to my property manager who claims to have relayed information to me. That claim is false and a lie because he had not spoken to me or responded to any attempts of contact from the time I notified them my apartment was broken into July 4th, 2022 till October of 2022 when I was out of the unit. So he never told me any information about a drop box I was never made aware of any drop box none during my entire time renting with Pangea. All of this is false information as I relayed to the alleged new Zone Manager who called me a week ago who said himself that the issue suddenly fell in his lap almost a year later since my initial requests to speak to someone well before I even decided to move out. 

  
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our Pangea apt. (**** *********************** ************, ** *****) & cleaned out our apartment on Saturday Oct 15th, had $0 balance on our account & provided our forwarding address for *************************** (Pangea local property manager) to send our security deposit within 45 days.On Monday Oct 17th (the last day of our lease), Pangea added two charges ($72.50 Water & $95 Maintenance) to our account & DID NOT NOTIFY US.On Wed Oct 19th, Pangea reported the 2 unannounced charges as "bad debt" & turned it over to collections agency IQ Data. Our 1st notification of any potential of outstanding charges was the letter from the collection agency IQ Data. Pangea has never provided an itemized accounting of the charges for "Maintenance" or explained whether the $95 charge is in excess of our still yet unreturned $450 security deposit or if the itemized maintenance charges are independent of the $450 security deposit & that it will be returned in full after we pay the $95 un-defined charge. We notified IQ Data in writing that we were disputing the charges until we get an itemized bill yet IQ Data calls relentlessly, passes us from person to person, threatens our credit rating and refuses to provide any detail of the Maintenance charges. My last communication, I informed them that the final water bill-back charge of $72.50 made sense and that we mailed a check for that amount but we require an itemized list of "Maintenance Chargeback". Our request from the beginning was simple... send us an itemized bill with what we're being charged for and how much for each charge. Multiple people at Pangea, including the local property manager, have been unhelpful. I suspect they will not provide an itemized bill because they do not have one and it's common practice to confiscate the entire security deposit and bill in-excess of that. Their business practice of not informing tenants of charges and immediately using IQ Data as their billing department is unprofessional.

  

  Business Response

  Date: 12/12/2022

  Good Morning, we reached out to our Indy field team with your concerns. They state you transferred to a different unit and, you were credited for all your payments in the new ledger. You were not charged a new deposit and there is no money owed to you. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18540943
  
  I am rejecting this response because:

  Pangea has ** confused with another client as none of their response describes our situation. We vacated the one and only apartment ever occupied at the Pangea Riverside property on Saturday October 15, 2022. Our lease expired on October 17, 2022. We did not transfer to another unit. If we had, we would be living there today, which we obviously are not. 
  

  it is now beyond 45 days since our lease expired and Pangea has not returned our $450 security deposit, which is in violation of ******* State law. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/04/2023

  Good Morning, to clarify, you did not transfer units, you selected a different unit. Initially you were interested in *******************, but moved into *************************. 

  
  The ****** was transferred to your new unit of interest. That payment created a credit in the amount of ******.  In August you paid ******, *****, and ******. creating a credit balance of ******. That balance was carried over until September 2021. When the rent was accessed on Sept 1 in the amount of ******, that left a balance of *****.  You then made a payment of *****, thus using the ****** credit. I have attached your ledger with the highlighted payments. 

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to place a work order in for my radiators on nov 6. The maintenance man came out on nov 16 disconnected my radiators and never came back. I been with out heat in my bathroom for over three weeks

  

  Business Response

  Date: 12/12/2022

  Good Morning, We apologize for the inconvenience, we have forwarded your concerns to our field team. They are aware and are waiting on a part to arrive to complete repairs. 

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have notified resident care as well as my landlord in multiple no I mean numerous occasions I put in maintenance request 3 times the first one being November 21st **************************************************************************************** my home as well as other issues needing repair I recently had a baby as well as two other children and have been sick and not getting better I have a appointment to see if its due to mold exposure thats causing me this sickness. When I notified my landlord he told me verbatim this is not an emergency and somebody would be out when they could I have his text messages as the proof that he stated this is not and emergency and then he didnt respond again and I have been reaching out to him still with the last time being yesterday. Pangea needs to hold up their end of the bargain if I am expected to pay rent in a place thats possibly causing my health to deteriorate

  

  Business Response

  Date: 12/12/2022

  Good Morning, your health and safety is important to us. Your concerns have been forwarded to our field team for resolution. 

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid security deposit on an apartment they never let me view.. schedule my walk thru the manager never came to let me see after I stayed on property for two hours...then pangea refused my first month rent saying it could not be thru the payment portal because they would not let me come in because of covid

  

  Business Response

  Date: 12/14/2022

  Good Morning, We have sent a refund via mail to your address on file. Please allow approximately 5 - 7 business days for arrival. We apologize for the inconvenience. 

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was deceitful. Nowhere on there site or throughout my application had it mentioned Id have to wait a year to apply for any Pangea Owned Properties. Had I known this I wouldnt have applied and spent $50 on an application fee. Being Pangea owns a vast amount of properties in the ******* area its not reasonable to have someone forced to wait a year to reapply. Id like a refund of my application fee because not only was I disrespected via representatives on the phone but I was place on absurdly long golds waiting on information that should be in hand seeing as they dont have the answers to a consumers standard questions.

  

  Business Response

  Date: 12/12/2022

  Good Morning, we apologize for any inconvenience this has caused. Our Application fees are non refundable, and our process mandates that denied applicants must wait a year before they can reapply. This is standard for our company and all applicants are advised of this upon denial.  If you have questions regarding your denial, you can submit your request in writing within 60 days of receiving your notice. The Fair Credit Reporting Act (FCRA) prevents us from providing that information over the phone. 
  You can submit your notice to our Resident Approvals Manager at *********************************** 60680-9009.