Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,365 total complaints in the last 3 years.
679 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my husband pick up what was only supposed to be pen needles from Walgreens Pharmacy on April 9, 2025. When my husband arrived, he was told the cost would be $125. My husband did pay because he assumed that it was my insulin as my endocrinologist had increased my dosage the day before. After looking at the prescriptions he picked up, he noticed that it was for Dexcom G7 (3 of them) and my pen needles. I had seen a prescription come through the Walgreens portal on April 5, 2025 for ****** and I immediately cancelled that order as I no longer use Dexcom because it was too expensive and was not accurate. My order through the Walgreens portal said that had been cancelled. My husband went back to Walgreens to attempt to return the UNUSED and UNOPENED devices and to get a refund since I cannot use them. The ******** manager said that they could not take back the devices as it is illegal for them to take back medications once they sold them to the individual.According to Ill. Admin. Code t** 68, ******** - Return of Drugs subsection (d) - "The provisions of subsection (a) shall not apply to drugs returned when the wrong medication was dispensed to the patient or in the instance of a drug recall. In no instance may returned drugs be reused or returned to active stock."Walgreens was informed by my Endocrinologist on March 19, 2025 that a message was sent to Walgreens Pharmacy to discontinue the prescription for Dexcom G7 so my endocrinologist is unsure how it was filled after that date. Walgreens Pharmacy "claims" that "someone" (wouldn't say who) had called in the Dexcom G7 order, which was inaccurate since it was told to them to discontinue the prescription. Walgreens Pharmacy has not tried to resolve this matter. I want a refund of $125 that was spent that day for an inaccurate and discontinued prescription that they KNEW was to be discontinued and to take back the Dexcom G7s I have as I cannot use them.
Customer Answer
Date: 04/14/2025
Walgreens Pharmacy
*************************
Moline, IL 61265
Business Response
Date: 04/20/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/16/2025
2. Who resolved: District Manager, **** *.
3. How resolved: District Manager **** *. apologized to the customer for any inconvenience. **** collaborated with the store manager to arrange a refund for the customer. Management coached team members to be approachable and ***** to assist customers, providing guidance and support to ensure satisfaction.
5. Compensation given: No compensation has been provided at this time.

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*****************************************
Telephone ************** | Fax **************
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens are absolutely incompetent and their customer service is zero out of ****** list of complaints about their disgusting behaviour is endless, but I'll keep it short. I've spent weeks trying to transfer out my scripts to multiple other pharmacies and they are consistently unresponsive. THEY won't fill my scripts and they are apparently refusing to let any other retailer fill my scripts.I RELY ON MY MEDICATIONS NOT TO DIE. This is INEXCUSABLE BEHAVIOUR.I want them to respond to the transfer requests so that I can access my medications to keep me alive. IS THAT TOO MUCH TO ASK?
Business Response
Date: 04/22/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/18/25
2. Who resolved:District Manager **** *.
3. How resolved:District Manager **** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions. Store completed transfer of entire available profile.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I picked up a couple of prescriptions for myself and my daughter(Giavonna Phoenix)back on March 11th, 2025. My daughters was covered by her insurance and instead of billing her insurance they put her prescription (for $23.89) and mine both on my FSA card on file and did not tell me that there was a charge for hers. I didn't realize until later that night when the pharmacy was closed and had to go back the next day. They said since it was the next day they could not refund me and they would have to submit it to somewhere to be billed out correctly and for me to be refunded at a later date. It's been a month now and I still have not been refunded! I asked for a phone number to this place that they submitted the information to and they said there is no phone number and I would hear from them. It's been 30 days and I have not heard from anyone.
Business Response
Date: 04/25/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved:04/18/2025

2. Who resolved: Pharmacist, ***** *..
3. How resolved: I was able to talk to Ms ****** today, 4/18 at 1045am, to discuss the situation. I told her the resolution that we had for her and she agreed to this. I reached out to ****** (SM at 9414) to let her know Ms ****** would be reaching out. Ms ****** will contact ****** to find an appropriate time to come in for the refund. I asked the customer if there is anything else we can assist with and at this time she said no. She thanked me for the assistance.
4. Customer satisfaction: unknown
5. Compensation given: She will be refunded.
Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son received two gift cards purchased at Walgreens at ***** and ******* in *******************. They were purchased on the same day and both were fraudulently used which strongly suggests that the fraud occurred from someone with access at Walgreens.
Business Response
Date: 04/11/2025
Thank you for contacting our company in regard to this complaint. We are reaching out to request additional information. Please respond with the following:

Gift Card Amount (if more than one, enter the total)
Gift Card Type (if more than one, enter multiple)
Gift Card Number (if more than one, enter multiple)
Copies of the front/back of the gift card
Purchase receipt or electronic journal

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Customer Answer
Date: 04/14/2025

Complaint: 23189020

I am rejecting this response because:
Information requested is provided below and images are attached.
Gift card total: $55
Images with numbers are attached (6151 9301 3956 7895 and 6305 4178 4183 3516)

Sincerely,

******** ********
Business Response
Date: 04/17/2025
Please provide a copy of the activation receipt or purchase receipt.
Customer Answer
Date: 04/18/2025

Complaint: 23189020

I am rejecting this response because:

As these were gifts, I do not have that

Sincerely,

******** ********
Business Response
Date: 04/21/2025
Without the Walgreens purchase receipt, unfortunately, there is nothing further we can do to assist.
Thank you,

****** *.

Executive Response Specialist
*****************************************
Fax: ************

Customer Answer
Date: 04/22/2025

Complaint: 23189020

I am rejecting this response because:
Its dishonest terrible business practice

Sincerely,

******** ********
Initial Complaint
Date:04/09/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/26/25 I made a purchase at Walgreens Store #***** ************************ ******************* *****, using my United Healthcare OTC medical pay card with rewards, and when I got home I noticed on my receipt that the funds were not taken from my OTC payment, but from my OTC rewards, and when I went to return the items, I was given a Walgreens store credit instead of placing it back on my healthcare spending card, when I spoke with the manager by the name of ***** he tells me that it is not their policy and it could not be put back on my healthcare spending account, which is untrue, because I have never had any issues at other stores, and also when I spoke with *****************, they informed me that my refund should have in fact been refunded back to my spending card. When I called the **************** number *************), 7 times, they keep telling me they have escalating it but no one is returning my calls.
Business Response
Date: 04/11/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 4/11/25
2. Who resolved: District Manager ******* *.
3. How resolved: Meeting customer at ********************** to issue refund or reimbursement
4. Customer satisfaction: Yes
5. Compensation given: full refund/reimbursement $30.75

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*****************************
***********************
Fax: ************
Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a gift card for ****** which was purchased by my son as a birthday gift. When I attempted to activate it, the coding on the card was had two or three items missing, so I called Amazon. I was told that the card had been activated already. I contacted the Walgreens store and was given the number to their corporate office to file a claim. this was in December of 2024. The store manager told me at the time that I was not the onIy one that this has happened too. She told me that she could only replace the card with corporate approval. I did as instructed and was given a case number and was told that they needed from me which I provided. I was given the run around for several months until April 7th when I got an email that they closed the case and would not replace the gift card. I have saved all the emails from them and can email my entire file to you. Thank you ,*** ******
Business Response
Date: 04/10/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/10/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: We can confirm that the gift card was successfully activated at time of purchase in the amount shown on the purchase receipt. The card was then redeemed a few days after purchase. We have provided the PIN below for the customer is they would like to reach out to ****** for further assistance. If the customer would like to check the balance of their gift card(s), is having redemption issues, or needs to dispute the redemption of their gift card the customer will need to contact the partner directly for further assistance. Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation at register. Walgreens corporate policy is no refunds or exchanges on gift cards.

Please advise customer that I can email the PIN to him directly to contact ****** for further assistance.

4. Customer satisfaction: Unknown

5. Compensation given: None Provided

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

*************, AL 35661

Fax: ************
Customer Answer
Date: 04/30/2025

Complaint: 23175608

I am rejecting this response because: Attached

Sincerely,

*** ******
Business Response
Date: 05/02/2025
We emailed the customer the PIN for the Amazon gift card on 4/18/2025. He will need to work with ****** to redeem into his account. There is nothing further we can do to assist. Thank you, ***** *., Consumer Relations.
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to order prescriptions through the walgreens app for same day delivery. I was billed 5 times for the same delivery causing my account to be overdrawn. I called the pharmacy and they advised me that they can't even see that it was billed and I would need to come in and pick up the prescriptions and pay a 6th time. I called 1800 walgreens and was told to call the store when I asked to speak to a supervisor an individual named **** **** up on me. When I called back I talked to a supervisor named ***** who said she would get me to the right department and then she hung up on me I called again and the supervisor i spoke to transfered me back to the store. **** again told me there was nothing she could do I asked for the *** info to contact them and was refused. The amount of money requested is the over billed amount plus overdraft fees. I attached a screenshot shot that is just a partial list of the over processed meds.
Business Response
Date: 04/16/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/15/2025
2. Who resolved: Distinct Manager, **** *.
3. How resolved: Emailed and called patient - patient did not answer
4. Customer satisfaction: Unknown
5. Compensation given: No

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Customer Answer
Date: 04/16/2025

Complaint: 23162789

I am rejecting this response because: the apology made no reference to the issue and was a generic response. There was no promise to rectify the issue for the current situation or going forward. There was no offer of compensation. I want the three ***** overdraft fees refunded via payment or store credit otherwise I will consider the issue as non resolved.

Sincerely,

****** *****
Business Response
Date: 04/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/21/2025
2. Who resolved: Distinct Manager, **** *.
3. How resolved: Emailed and called patient - patient did not answer, I provided both my email and my call phone number.
4. Customer satisfaction: Unknown
5. Compensation given: No

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 04/22/2025

Complaint: 23162789

There has been no acknowledgment of the issue or an offer to pay back 3 overdraft fees of ***** each that were the result of an error of their website. I simply get a generic letter stating they apologize but it is clear they aren't even aware of what the issue is.

Sincerely,

****** *****
Business Response
Date: 04/23/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/23/2025
2. Who resolved: Distinct Manager, **** *.
3. How resolved: Emailed and called patient - patient did not answer, I provided both my email and my call phone number. ***** contact the district manager directly with the contact information provided via email.
4. Customer satisfaction: Unknown
5. Compensation given: No

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had sent some printing documents to the Walgreens to get printed out and everything wasnt there and they Knew that and they still charged me for it . Knowing well that it didnt print out. Store #**** ***********************************.
Customer Answer
Date: 04/08/2025
************************ , IL ***** Thats the Store
I paid for 4 copies and they only gave me 3 copies knowing they had issues with one of my copies they still charged me for it when they didnt even print it out I wanna sue and I wanna big settlement Since they had failed me on that copy I had to go to the public library to print it out which cost me another 15 cent
Customer Answer
Date: 04/10/2025
Same thing I sent here same thing I uploaded on the file you asked for a receipt and I sent it. Just because you dont wanna do your job dont say I aint send you everything you needed when I did and wonder why business getting targeted the way they is and getting shot up and etc. Its my Perc Card I was trying to get they made me pay for it knowing they didnt have it print out it was a good thing I checked my documents before I walked out then they tried to print it out again and didnt work only thing Im tripping about is they charged me knowing they had a problem printing it out that my problem and and you guys asked for the address I sent that as well I never gotten the second one because they guy act like he couldnt print it out so I walked out I want my money back or imma trash the store either my money back or the 50 dollars gift card because they had no **** business charging me for something they didnt have . And the receipt. Thats came with the documents so Im trying to figure out which on of your lazy workers aint trying to do they job.
Initial Complaint
Date:04/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally lodge a complaint regarding an extremely unprofessional and unacceptable experience I had at your ********, ** location (Store #*****) on April 7, 2025, at approximately 1800 hours.I approached the pharmacy area to request a second small, empty vial with an additional label to allow my mothers prescription to be appropriately and safely split, in accordance with both *** regulations and New York State law. This is a basic request, commonly accommodated, and I emphasized that it was only for ease of transport when she needs to leave the house with her medication.Upon making this simple request, the pharmacy technician on dutywho was not wearing a name badge or any form of visible identificationresponded with immediate hostility. She laughed at my request, dismissed it entirely, and walked away without offering any explanation or assistance. When I clarified that I was only asking for an empty vialan unregulated, everyday plastic container that can be freely purchased by anyoneshe continued to ignore me.The pharmacist on duty witnessed the interaction and made no effort to intervene or assist, which is equally disappointing. I even offered to provide a verbal order as a physician to support the request, yet I was still met with complete disregard.This behavior is absolutely unacceptable and reflects poorly on Walgreens commitment to customer service and professionalism. It is deeply concerning that a pharmacy technician would be so dismissive and uninformed about such a routine and lawful request.This incident must be documented. I strongly urge Walgreens to provide immediate training to the technician involved regarding both customer service standards and basic pharmacy law.Please investigate this matter and follow up accordingly. I expect to be contacted regarding the outcome.
Business Response
Date: 04/09/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/9/25
2. Who resolved:District Manager **** *.
3. How resolved:District Manager **** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/5/25 between 4:30-5:30PM, I walked in the rain with my 15 month old child to get passport pictures for my child. I checked the website before going to make sure this location offered this service. I waited in line for my turn. Turns out the regular employee cannot help me so I waited for the manager. The manager who is a middle aged Indian man said to me in the past it took him 2-3 hours and wasnt going to do that again. I said that is fine but can we at least try and he said no. I was denied a service offered based off of the managers previous experience. That is not how a business like Duane Reade should be run. My child was well behaved and trust me I wasnt planning on staying for 2-3 hours trying. After 5-10 minutes, I myself wouldve said this isnt working and I would try something different but he didnt even give me a chance. He didnt even try. I walked home in the rain with my child without getting the services I requested simply because the manager had a previous bad experience. Business lost.
Business Response
Date: 04/14/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling.The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
****** resolved: April 27th, 2025
2. Who resolved: Store Manager **** *******
3. How resolved: **** spoke with the customer on 4/7, and customer shared her concerns. **** advises her to come back, and it will be free of charge for the service. We identified the team member, and **** will be holding the team member accountable for refusing the service.
4. Customer satisfaction: Yes
5. Compensation given: Passport pictures will be done for free

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*************************************br>************************************
Fax:************

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