Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Walgreens has 1797 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  1026 Madison Avenue Covington, KY 41011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sick. Need to know if I have the flu or COVID so I know to stay away from work. Made an appointment to get a COVID/flu test at the Walgreens at ****************************************************************** on April 6th at 10:40 am. Received multiple emails confirming the appointment. Donned a mask and drove my sick, feverish self to the store. I checked in using the ** code, which found my appointment and instructed me to wait in the waiting area and I would be called when it was my turn. I sat there, miserable and sick, for 45 minutes. Finally I saw a break in the pharmacy line, so I went up to make sure they had my check in. The guy looked, said "Yes, I see your appointment here. But we no longer offer that test." No apology, no nothing. Just it's not gonna happen. I asked him why nobody told me, and he said he was too busy. I was running a fever, exhausted and at that point upset. I could have sat there all day and nobody would have told me. So I used some language I don't normally use in everyday life, which I apologized for. I then noted that I had heard NO apology from him, and he gave me an extremely lame non-apology. The only resolution he offered me was to SELL me a home COVID test. I told him I thought giving me the test was the least he could do. But obviously no dice. So I BOUGHT an over the counter test.

  

  Business Response

  Date: 04/14/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  4/13/2025
  2. Who resolved:  ******** *., Store Manager
  3. How resolved: Store Manager issued refund for the Covid test and added $30 in Walgreens cash rewards to the customer ********************** account.
  4. Customer satisfaction:  Yes
  5. Compensation given:  Refund for Covid test and $30 in Walgreens cash rewards.
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today's date 07mar25 I went up to Walgreens at about 10:30 and told them I want to get my vaccination records for the last 18 months, I was told by the lady there at the pharmacy that you need to go to the place that you had it done well the store that I had it done at is closed so I went home and called customer service.Customer service that go back up because any Walgreens store Can print out Any vaccines up to 18 months. I went back up to Walgreens and called customer service back up to ********************** I must have done this three or four times with the same answer and the person there at the pharmacy just didn't seem like she either got it or wanted to or just didn't know how and didn't care.Even the customer service at ********** give me a hard time when I asked them and the lady I talked to at customer service finally said okay but it's going to probably take about 2 or 3 months or you can go back up and get it from Walgreens I feel like I'm spinning my wheels if I go up to Walgreens and the lady at customer service seems to be so rude and uncaring that she's probably not fit for a job talking to customs anyway.Since when did everyone at Walgreens start being rude and uncaring about customers.

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/10/2025
  2. Who resolved: District Manager,  ******* *.
  3. How resolved:  DM reached out to the customer who was not able to get the immunization history.Informed patient that there is a way to look up immunization history but its different than the yearly print out that the store gave him the first time that only has the activity form the last calendar year. DM will have store mail him the correct one.
  4. Customer satisfaction: Customer said he was satisfied with the call
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a study to track the effectiveness and efficacy of the covid vaccination through Walgreens clinical trials. They promised me a payment of $75 which has been delivered through a prepaid debit card which does not allow me to access the money in a way that will allow me to pay bills or pay other financial institutions or access the money in cash form. This is a violation of the agreement with Walgreens and their clinical trials. I hereby demand that Walgreens issue me a paper check or another form of payment that will allow me the freedom to use the money promise to me to pay other financial institutions.

  

  Business Response

  Date: 04/16/2025

  "Thank you for reaching out to our company regarding this complaint. Our ***************************** has thoroughly reviewed the requested resolution. We kindly advise the customer to revisit the terms and conditions provided with the issuance of the prepaid card.. These documents clearly state that customer service inquiries related to the card should not be directed to the program sponsor, Walgreens. For further assistance with this matter, please contact ***** directly at **************."

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lady working at Walgreens located on ********************************************, named ****, refused to fill my prescription on April 1 2025, even though I had a valid prescription from my doctor named Dr. ***** **** had an attitude and was rude. She did not portray good customer service, in fact the very opposite.

  

  Business Response

  Date: 04/10/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  04/08/2025
  2. Who resolved:  ****** *., Store Manager
  3. How resolved:  Called the customer and apologized about the incident. Addressed the customer concerns about the poor customer service. Customer had already filled prescription at another pharmacy.
  4. Customer satisfaction:  No
  5. Compensation given:  None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  
  
  
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I will would like to add that I'm a colon cancer survivor with bladder damage. My complaint against Walgreens is health and customer service ************* (April 4, 2025) I had an operation at The ************************************************* in ******* ** on my bladder. As I get constant pain, ***** was injected into my bladder. Unfortunately I've been bleeding like water flowing into a sink. My doctor wanted me to come home and rest for a few days as I was still bleeding and if it continued, call the doctor and go back to the hospital. The doctor came across an inflection (pus) in my bladder, cleaned it and after that sent a prescription (antibiotic) to Walgreens. Around 7:30pm I call to see if I could have my medicine delivered? The female representative said that the person comes at 8pm to pick up prescriptions to deliver and I would be charged $5.95. As I was still bleeding and laying in bed, I said to do it. I was told that I would get a text, but didn't! So around 9:25pm (Friday April 4, 2025) I called Walgreens to request information on how would I know if my medicine was here? No answer! Then they tell me that it wasn't delivered! Now I'm thinking why didn't anyone call me? No answer! I was then told we cant deliver. Your pills until Saturday morning . I then said someone needs to deliver my pills tonight as Walgreens told me they would, but didn't. So I have no choice but to go and pick up my pills (even with me still bleeding. I make it to the Walgreens location at ***************************************. A young woman come to the window, I told her I was *****, she went to get my pills. Mind you, no apology, no nothing! I pretty much said why you couldn't deliver my pills. I knew she was about to come up with a lame excuse and she did. I told her to make the excuse a good one. Her excuse was something was wrong with the computers. WELL! THATS NOT MY CONCERN. I CONCERNED ABOUT MY HEALTH! They forget that their job is extremely important because of my health. 

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  1.  Date resolved: 4/8/2024
  2.  Who resolved: District Manager **** *. and Rx Manager ******* *.
  3.  How resolved: District Manager **** *. partnered with Pharmacy Manager ******* *. Rx Manager ******* followed up with the customer, apologized for the inconvenience, and explained that the store had technical issues that day, which affected their ability to complete deliveries. The customer was offered enrollment in other services to prevent further delays.
  4.  Customer satisfaction: The customer appeared to be satisfied with the follow-up from leadership.
  5.  Compensation given: No compensation has been provided at this time.
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23163941
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 04/14/2025

  To whom it may concern, 

  This is my response. 

   

  Yes! Pharmacist ******* did apologize for what took place. I would expect that from any company. So "Im sorry"  is nothing bit a bunch of words. So if you're gonna tell me that you're sorry, you better make corrections and make sure it never happens again.  Because I'll tell you the truth.  My good friend who was a Pharmacist at Walgreens  and now who's a Pharmacist for your competitor. I'm ready to leave Walgreens and go to WEGMANS! 

  That day I was told that you're having technical issues, but I also heard that you're adjusting to your new system (Thats not considered a technical issue? So which one is it?

  Pharmacist ******* asked me what time did I call? I responded by saying "You should have that informationas I called Walgreens" Why should I help you with your investigation?  You screwed me over! 

  So what I'm gathering from Walgreens? You're not saving recording interaction with customers, Secondly you're not informing customers of the changes you'll be making. I didn't receive any information. 

  Please don't ask me that typical question?  What should we do about what happened? As I don't work for you, don't ask me. I have a masters in International Mgt/finance anf Business law.

  I will not help you with your investigation and stop it with the excuses. Accept that you screwed up and correct the problem. 

  And saying "I'm sorry" means nothing to me as I've been a customer for about 20 years

   

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in 2025, the local (******, **) Walgreen's limited my three month prescription to a single month. Previously, and with a manufacturer's savings card, this prescription for ******* was filled in all of 2024 for the copayment per the mfg. savings card for $25.00. According to Pharmacy Manager, *************************************************'s corporate had adopted a "policy" to only **** out the three month prescription for ONLY one month at a time. At the time, there were no shortages or supply chain issues. This policy, instead of $25 for a three month supply, started being charged for $46.32 for the first month, $24.99 for the second month and $24.99 for the third month supply, a total of $96.20. Thus, and per the savings card, my copay would have been $25.00 for three months as it had been all of 2024. I am due a refund of $71.20. I was in contact with my insurance carrier's prescription drug program (CVS Caremark) that the Walgreen's limiting of the three month prescription to only one month at a time, incorrectly caused the system to "lock in" and limit the distribution to ONLY one month at a time. This matter has been corrected by the ***************************** for the next ******* fill. Their representative termed this incorrect activity by Walgreen's as a "******" meaning that once Walgreen's locked the distribution for one month instead of the prescribed three month prescription, put all future prescriptions for ******* into the loop of only doling out ONE month at a time. I am diabetic and of an advanced age and do not need to stand in line at Walgreen's or CVS Pharmacy for 12 times a year at a cost of no less than $300 instead of $100 for three months 4 times a year. Walgreen's is impacting health issues with their error in an exponential fashion, not only to me but many in the community in and around ******, **

  

  Business Response

  Date: 04/13/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  1.  Date resolved: 4/11/2025
  2.  Who resolved: District Manager ***** *.
  3.  How resolved: District Manager ***** *. called the customer and apologized for any inconvenience. ***** reiterated that Walgreens is currently only allowing 30-day fills of the requested medication. The customer has since moved their prescription to a competitor.
  4.  Customer satisfaction: The customer did not appear to be happy with this resolution and is no longer using Walgreens pharmacy.
  5.  Compensation given: No compensation has been provided at this time.
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23163828
  
  I am rejecting this response because: Walgreen's Pharmacy effectively locked or put my three month written doctor written prescription into what my insurer uses the nomenclature of as a "******".  Locked my RX to only one month instead of the 3 month prescribed ******* medication because of what Pharmacy Mgr. ***** ******* stated was a Walgreens "policy" decision, out of sync totally with the manner that this medication was fillled by them throughout 2024, three month supply each. The Walgreens "policy" has increased my cost for a three month supply to $46.32 a month instead of $25 for three months with the commercial insurance *********** coupon as was done all of 2024. Instead of getting this medication at the pharmacy four times a year, Walgreen's pharmacy has forced me to stand in line 12 times a year instead.  I am of advanced age, have had recent back surgery and can ill afford to stand in line for protracted periods of time. Attempted to explain situation to *****, Distress Manager at Walgreens, as he stated he was "confused" and he hung up on me on April 11, 2025.  In addition, Walgreens has overcharged me exponentially and I am seeking a refund again of $96.20 for their error.  Also attached is a letter from my insurer explaining Walgreen's role in thwarting the filling of the doctor prescribed three month supply.  Yes, I moved to another pharmacy as Walgreen's Pharmacy staff has perpetrated gross errors like this one upon not only myself but scores of individuals in the community.  The district manager ***** was of no assistance, even regurgitated untruths and false narratives in the short conversation before abruptly hanging up on me as I was attempting to clarify the matter for him as he was "confused".   Walgreen's ******************* and ***** have perpetrated misrepresentations and bungled many prescriptions throughout the  community.  Their company locally is a festering boil of nonsensical lies, misrepresentations and outright obfuscations.    I demand a refund. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/20/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  1.  Date Resolved: April 18, 2025
  2.  Resolved By: District Manager, ***** *.
  3.  Resolution Details: District Manager ***** *. apologized to the customer for the inconvenience. He stated that the customer has not filled a prescription with Walgreens since February and confirmed that there is no restriction placed by Walgreens that would prevent the customer from obtaining a ****** supply at any competitive pharmacy.
  4.  Customer Satisfaction: The customer expressed dissatisfaction with the mandatory change to a 30-day supply and has decided to switch to a competitor.
  5.  Compensation: No compensation has been provided at this time.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23163828
  
  I am rejecting this response because: I have a letter and verbal confirmation from ********** Blue Shield that Walgreen's indeed did place restrictions on the fulfilling of the ******* medication. I was told by ***** ******* the Pharmacy Manager that Walgreen's corporate had instituted a "policy" of dispensing this prescription one month at a time instead of the three month supply dictated by the doctor's prescription AND approved by my insurer ********** Blue Shield.  Additionally, CVS Pharmacy (where I am seeking to get a new prescription filled) has advised that Walgreen's placed the one month restriction on filling the three month authorized prescription. ***** the district manager did not apologize at all, falsly stating, and in contravention of the local Pharmacy manager,  that Walgreen's had placed no restrictions.  He told this falsehood then, when I attempted to clarify the matter, he hung up on me. Dealings with the useless "district" manager has always proven a waste of time.  He does not know what he is  doing or what the local Walgreen's Pharmacy is doing.  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking my fianc to multiple locations of Walgreens in *******, ** because she needs her wegovi 0.5 dose prescription. Each location keeps giving different information. When we finally found a walgreens (**********************, **) that has it they then said they needed an authorization from her insurance and **. ******* today 04/04/25. She called her **s office so he can fax the correct information as it is urgent for her to get her next dose. Which the ** did fax the information needed to the Walgreens on *****************************. But they did not have it in stock and told my fianc she can pick it up at any other Walgreens that had it in stock. Its ridiculous that we have to spend 30 min to even longer on the phone for information and then go in person just for them to say she cant pick it up bc she needs an authorization which was faxed from her **

  

  Business Response

  Date: 04/20/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  1. Date resolved: 4/18/2025
  2. Who resolved: District Manager, Sunny D.
  3. How resolved: District Manager Sunny D. attempted to contact the customer via phone and email, but the customer has not responded.
  4. Customer satisfaction: Unknown, as the customer has not responded to management's attempts to reach them.
  5. Compensation given: No compensation has been provided. 
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** gift card was purchased on Oct 2, 2024 for $50 from Walgreens store #****. I went to go use the card in November 2014 and at the checkout it said that the gift had a zero balance. I call **** to confirm the gift card and if it had been used. The gift card was used 3-4 days after it was purchased according to the **** representative and the order was shipped to an address somewhere in **********. She was not able to provide me with the email or the address where it was shipped due to security reasons. I inquired what my next steps would be. I was informed to reach out to Walgreens because the gift cards were purchased In their store and not thru ****. After much back and forth between Walgreens managers and corresponding with Walgreens they email. We were informed that there is nothing that they can do because they dont issue refunds on gift cards even if its apparent there is a fraud situation happening. So, the customer, who actually purchased the gift card is screwed over and the scammer gets away ***** free with no repercussions for their actions. And no one is taking responsibility for the fact that this gift card number were hacked.

  

  Business Response

  Date: 04/06/2025

  Dear **** *******,
  
  We have received your email about your gift card scam. Unfortunately, we have not received all the required information to process your case. We need the following to move forward:
  
           Verification of victims name and full mailing address
           Copies of front & back of the card(s)
  
  It is very important that we get in contact with the vendor within ************************************** order to better assist you. You can send this information by responding to this email. Please be sure to include your case number ******** on all documentation sent. 
  
  Sincerely,
  
  ****** *.
  Consumer *********************** Advocate

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store #**** ********************************************: All my scripts have been at this store for over ******************************************************** this ********************** has become non-existant. A couple of months ago I placed the order to have my script refilled. After 4 or 5 days I had heard nothing so I attempted to call to check the status. The phone rang, someone picked up, then they hung up. I called back and it happened again. I called 5 times and it happened each time. I called your corporate office and they said they were doing a report and someone would call me back. I never heard from anyone. Fast foward to a week ago. I placed my order for a refill. I am told it is not in stock but they ordered it. 2 days pass I get an message in the morning about the pharmacy being closed. Don't get another message until the next day that it has reopened. 2 more days go by and I get a message about an insurance issue. 2 more days go by and I go online to check and there is no script processing. I call someone picks up the phone and immediately puts me on hold. This happens 5 times before they just stop picking up and the system drops the call. I call your corporate office and they send me to 3 people before I get to a person who says they put in a report and someone will call me. No one can tell me what is happening with my Rx. I call back to the store. After being in the phone system for 20min someone finally answers. He says I don't have a Rx processing. He looks futher into it and can see that it was there but cannot tell me what happened. I am again told it is not in stock they will order and it will be here Friday. I explained that's what I was told when I originally placed the order. He said he ordered it, if it is not there Friday there is nothing he can do and told me to go to another location. There are way too many issues with this store and they all have to do with lack of service.

  

  Business Response

  Date: 04/07/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/04/2025
  2. Who resolved: Store Manager,  **** *.
  3. How resolved I just called Mrs. ***** back and let her know that her script ****** had special ordered for her did come in yesterday and was filled. She said she had been in already to pick it up and said thank you so much for following up and letting her know.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/18/25, I purchased a Walgreens' T-Mobile refill card in the amount of $20.00 from the store #***** at ****************************************. When I returned home, I tried to scratch off the grey area over the pin and the first portion of the grey area was glued so tightly it came off and took the first few numbers with it. Only the last seven numbers were revealed making it unusable.I called T-Mobile and was told by a representative that since it was a Walgreens' T-Mobile card, a pin number from T-Mobile could not be looked up and it had to be provided by Walgreens. I was advised to return to the store. The sales clerk there said that the card could not be exchanged or refunded at the store and the issue had to go through consumer relations. I sent several emails to that department including the copy of the receipt and the card. Every time I ask for an update, I am advised to wait while the matter is "being investigated." I advised in my most recent email to that department that I would contact the Better Business Bureau if the issue were not resolved at this time and was told to wait. It is a simple matter with a simple resolution. Please intervene by impelling Walgreens to either refund me the $20 or to provide a replacement T-Mobile card that is not defective.Thank you.

  

  Business Response

  Date: 04/04/2025

  
  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  1. Date resolved: 4/4/2025
  
  2. Who resolved: Walgreens 3rd party card processor InComm
  
  3. How resolved: Please have the customer contact us and I will provide her with the PIN for her phone card. If the customer needs to dispute the redemption of their card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were loaded onto the gift cards. Phone cards cannot be redeemed prior to activation. Walgreens Corporate policy is no refunds or exchanges on cards.
  
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  ***** *.
  Executive Response Specialist
  *************************************>
  *************, AL 35661
  
  Fax: ************