Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Walgreens

  12110 Lebanon Road Cincinnati, OH 45241

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 ****** gift cards on December 24th in the amount of $100.00 each. I gave them as Christmas gifts but when the recipients tried to redeem them they were unable to because they said they had already been redeemed. I went back to the store on Jan 1st with my receipt and was told no refunds on gift cards. I was told to call customer service. I called customer service and was told to fax them copies of the front and back of the gift cards and the receipt which I did on1/9/25. I was then contacted by email and told I needed to also fax a print out of the transaction from the store. I returned to the store, got the print out and again faxed everything again on 1/17/25. Since then I had one email stating they received my paperwork and are investigating. I have called them on 1/1,1/9,1/17,1/26 and 2/8. My case number is ********. I still have not heard back from anyone and keep getting told they are investigating but have no time line for a resolution.

  

  Business Response

  Date: 04/03/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 3/28/2025
  2. Who resolved: District Manager ******
  3. How resolved: Customer was refunded $200
  4. Customer satisfaction: Yes 
  5. Compensation given: Refund $200 
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  Thank you, 

  ****** *.

  Executive Response Specialist
  **********************************************************************************
  Fax: ************
  
  

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its March Sunday March 23rd, I need my medications and Walgreens on ****** is supposed to be open 24/7. Its closedweb site said store was closed by pharmacy was open I called the store to verify pharmacy was closed due to short staffed this has happened several times I need my medications for tonight and they can not transfer to another pharmacy.

  

  Business Response

  Date: 03/27/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  3/24/2025
  2. Who resolved:  ******* *., RPH and ********* *., SM
  3. How resolved:  Called the customer and apologized. Patient was notified that his prescription has been ready since 3/23/25. Patient also spoke with RPH on 3/23/25 who let him know the prescription is ready for pick-up. On 3/23 front of the store was closed due to minimal staffing. Rx fully operational as drive thru was open.
  4. Customer satisfaction:  Yes
  5. Compensation given:  None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I'm ****** *****. On Saturday, March 22, 2025 around or about 3:15pm, my mom, **** L. *****, went to the Walgreens pharmacy located at ********************************************** to pick up her prescriptions. Ms. ***** checked her prescriptions prior to leaving the counter. She alerted the a lady named Chinko, that the prescription for the ********** was incorrect. Ms. ***** needed 101 IP. Ms. ***** advised to a lady Chinko and the pharmacist, *****, that she has had adverse reactions in the past to the other brands. Ms. ***** then told *****, the pharmacist, that she had spoken abut it with his other Ms. ********** the other pharmacist, about the medication. The pharmacist, *****, then began to smile and laugh behind his black mask and instructed Ms. ***** to speak with Ms. ********* on Tuesday about the medicine. Ms. ***** told ***** to quit laughing and smiling behind the black mask when she noticed. ***** then told Ms. ***** that she was being aggressive while Ms. ***** stated that she was not being aggressive and that this is about her life, that nothing was funny, and that it is not just about putting pills in a bottle. Ms. ***** told *****, the pharmacist, that she did not want to risk taking the wrong medicine. ***** asked Ms. ***** what she wanted to do and Ms. ***** asked ***** what he wanted to do. Ms. ***** told him to put in another order and that it's her life and not a game. After this heated exchange, a customer named **** ****** met Ms. ***** in the parking lot and told Ms. ***** that she would be willing to speak with the corporate office about this incident between her and *****, the pharmacist. Ms. ****** can be reached for further questions about this incident at ************. It's important to note that this is not the first time Ms. ***** has had a bad experience with the pharmacy at this location. She stressed to *****, the pharmacist, the importance of her 101IP ********** and her continued care. Please advise. Thank you

  

  Business Response

  Date: 03/28/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  3/25/2025
  2. Who resolved:  *** *., District Manager
  3. How resolved:  Called customer and apologized. Customer felt as though Pharmacy manager was flippant in his response to her concerns about a specific manufacturer being used to fill her medication. I have followed up with the store and addressed those concerns as well as ensured she has annotations on file to fill her prescriptions with her preferred manufacturers. The store manager on site will continue to follow up and ensure all service concerns are addressed in a timely manner.
  4. Customer satisfaction:  Yes
  5. Compensation given:  None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Jornay prescription on 01/20/2025 and 02/21/2025 and both times I was charged ******. I was told they applied the coupon which they did not because I should not have paid more than ***** each time. They said it was an issue with the insurance and it was not. This was at store *****

  

  Business Response

  Date: 03/30/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  1.  Date resolved: 3/25/2025
  2.  Who resolved: DM, *** *.
  3.  How resolved: DM, *** *. apologized to the customer for any inconvenience. The prescription was resubmitted to our ************************ for reprocessing with the appropriate coupon and pending approval.
  4.  Customer satisfaction: The customer appeared to be happy with this resolution.
  5.  Compensation given: None at this time, pending Retro Billing approval.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23100963
  
  I am rejecting this response because:
  
  I have not received my refund nor have been told how long it would take to receive my refund.
  Sincerely,
  
  Oyama ****

  

  Business Response

  Date: 04/01/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  1. Date resolved: 3/31/2025
  2. Who resolved: DM, *** *********.
  3. How resolved: DM, *** ********* contacted the customer, advising them that we are awaiting reimbursement from Retro Billing and requested additional time. DM, *** ********* provided the customer with his contact information should they need to follow-up for any reason.
  4. Customer satisfaction: The customer appeared to be satisfied with the pending resolution.
  5. Compensation given: The customer is pending compensation.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  
  ****** *.
  Executive Response Specialist
  *****************************************
  Telephone ************** | Fax **************

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23100963
  
  I am rejecting this response because:
  
  I have been told exactly what the status of my complaint is by the company or what steps have been taken to resolve the issue except it has been sent to the rebilling department. I have not received my refund.
  Sincerely,
  
  Oyama ****

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several spam emails every day. I unsubscribed from emails in Walgreens app. I push unsubscribe at the bottom of the email and it says there is no subscription for my email address.

  

  Business Response

  Date: 03/22/2025

  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately, we did not receive enough information to respond appropriately. In order to assist you please provide the following information:
  
  Please confirm the email address that you would like unsubscribed from our email list.
  
  
  
  If you have any questions, please do not hesitate to contact me.
  
  Thank you,
  ****** *.
  Executive Response Specialist
  ****************************************************************************
  Fax: ************

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20th 2025 Called to ask when my prescription was gonna be refilled said a cursed word when my cat bit my toe, pharmacists misunderstood what I was referencing the f word too. Hot nasty with me accused me of being a drug addict when this was the first prescription I was having filled here in a long time. Ultimately attempted to cancel my prescription here and got yelled at and treated disgustingly. Staff refused to speak to me to let me cancel the prescriptions. I stated to the pharmacists since she wasn't comfortable with filling then I'll just get them filled somewhere else. The pharmacists than stated she was calling my provider to ensure they won't be filled anywhere else again, decided to no longer use Walgreens pharmacy and just have then cancel all my prescriptions going forward.

  

  Business Response

  Date: 03/25/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:3/25/25
  2. Who resolved: District Manager ******** *.
  3. How resolved: District Manager ******** *. has made multiple attempts to contact the customer with no response via phone or email. A voicemail was left with contact information to further assist with the customer's concern.
  4. Customer satisfaction: Unknown
  5. Compensation given: No
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  *************, AL 35661
  Fax: ************

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint I filled out Walgreens REQUEST TO ACCESS, INSPECT, OR OBTAIN PROTECTED HEALTH INFORMATION form in January or Feburary and I never recived any records by mail or email and by law I have right to access these records. Walgreens is ingoring my request. Attached is signed form I would like to have Walgreens look into this

  

  Business Response

  Date: 03/21/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 3/21/2025
  2. Who resolved: District Manager, ******* *.
  3. How resolved: I called custodian of records and spoke to someone. Left a voicemail for *********** that he can call them directly and they can help him.They have a record of receiving a request on 2/25
  4. Customer satisfaction: unknown
  5. Compensation given: none
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have got a ********** gift card $50 in December with no funds. The gift card was for my husband. When he went to the store, they said to him there were no funds. It was embarrassing to me and him the whole situation. Nevertheless, I have complained to Walgreens and my refund was not issued yet despite all the efforts from my end (calling and emailing customer service). My case number is ********

  

  Business Response

  Date: 03/25/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 03/25/2025 
  
  2. Who resolved: Walgreens 3rd party gift card processor and ***** *. Executive Response Specialist 
  
  3. How resolved: We were able to recover the $50 from the ********** gift card. Customer will need to sign the attached release form in order to proceed with reimbursement. Please request she sign it and return to you. After receipt of the signed release form and upon receipt of the invoice from our accounting department, I will then notify customer that the refund has been mailed to her. We cannot provide a timeframe. Please request the customer provide her home mailing address. 
  
  4. Customer satisfaction: Unknown 
  
  5. Compensation given: $50 will be refunded to her for the value of the gift card. 
  
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  
  ***** *.
  Executive Response Specialist
  *******************************>
  *************, AL 35661
  
  Fax: ************
  
  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23087941
  
  I am rejecting the response provided by the business because, as stated, the business mentioned that it will "CONSIDER" the refund (as indicated in the attached communication). To resolve this complaint, I request that the business issue the refund of $50, as I have already provided all the necessary documentation supporting my case, including the receipt and gift card photos.
  I trust that the business will act on this and issue the refund promptly.

  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 03/28/2025

  In order to proceed with reimbursement, customer will need to sign and date the attached release form and provide her home mailing address. We cannot proceed with the refund process until it is received. Thank you, ***** *., Consumer Relations.

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23087941
  
  I am rejecting this response because:

  In order to sign the attached release, could the business modify the statement of in consideration of to in order to grant the reimbursement ?

  
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Christmas lights from Walgreens that were marketed for both indoor and outdoor use. After hanging them on my porch during the winter, the glass bulbs filled with water and shattered. This resulted in an injury when I stepped on a shard of broken glass that had been buried under snow.After the incident, I contacted the manufacturer, who admitted that the lights were altered to improve drainage clearly acknowledging a defect. However, no recall or customer warning was ever issued despite the known risk.I have contacted Walgreens three times about this issue and have not received any response. I also attempted to return the lights in-store, but was only offered store credit. Given that I was injured by a product Walgreens marketed incorrectly, I believe I am entitled to a full refund at minimum.Walgreens lack of response and failure to address a clear product safety issue is unacceptable. I am requesting the following resolution:A full refund for the defective lights.A clear explanation of how Walgreens intends to address the product defect and ensure customer safety moving forward.I hope to resolve this issue directly with Walgreens, but if no action is taken, I will consider pursuing further options, including legal action.

  Customer Answer

  Date: 03/20/2025

  ******************

  **************************

  I do not have my original receipt. I have attached a picture of the UPC.

  

  Business Response

  Date: 03/26/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 3/25/25
  2. Who resolved: District Manager **** *., Store Manager ***** ***** *.
  3. How resolved: Cash Refund and Gift Card
  4. Customer satisfaction: satisfied
  5. Compensation given: $66 cash refund/ $25 Gift card
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  *******************************************************************************************************;
  Fax: ************

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I purchased a $200 Dicks Sportings Goods gifcard at Walgreens. It was a Christmas gift. When the card was swiped at ***** Sporting goods it had a $0 balance. The funds were used already and obviously not by us. We ended having to pay in cash the purchase at ******************** and lost $200! I've reached out to Walgreens for assistance and they are basically ignoring and not providing much help. Clearly there's some sort of fraud happening. Losing $200 is not acceptable.

  

  Business Response

  Date: 03/22/2025

  
  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 3/21/2025
  2. Who resolved: Walgreens third party processor InComm
  3. How resolved: We were able to deactivate the gift card. Customer will need to sign the attached release form to proceed with reimbursement. Once received and the invoice is provided from our accounting department, the refund check will be mailed to the customer. There is no timeframe to provide. Please have the customer provide their mailing address.
  4. Customer satisfaction: Unknown
  5. Compensation given: A $200.00 refund will be provided to the customer for the value of the gift card.
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ***** *.
  Executive Response Specialist
  *****************
  
  ***********************
  
  Fax: ************

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******