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Business Profile

Online Retailer

Goat Trail Tactical

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Goat Trail Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold me items and never sent them. I've been reaching out for months and they claim to have lost a warehouse that burned down. This company is a total scam.

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: May 25, 2024 Amount paid to business: $115,93 What the business committed to provide: Dog Harness and 5 patches Nature of the dispute: Did not receive items ordered Did the business try to resolve the problem: No, only stated they had a fire at their warehouse and to be patient. Did the issue involve advertising, when and where the ad was seen or heard: ****** search, ************************************ have attached the full email thread from order confirmation dated May 25, 2024 to requesting a full refund.Their website needs to be shut down!!!

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to request assistance with the order I placed with Goat Trail Tactical. Despite waiting well beyond the expected delivery timeframe and writing numerous emails, I have yet to receive the merchandise associated with my order.Order Details:The merchandise (new collar confirmation #XPC4D8ZHV for $55.39-3 inch GTT Direbeast Tactical dog collar | Large- XX-Large Breeds- never arrived, so I contacted your customer service department on June ******* to ask about the status of my order with no resolution. Also, I request to return an item for order number #***** for $29.99 - Product: GTTB-*********** GTTBrute Collar | Custom Dog Collar, Heavy Duty Dog Collar - Black / Large ***** Regrettably, it has been weeks since my initial inquiry, and I have yet to receive the return shipping label as promised or the new collar I ordered.Due to Goat Tactical's lack of communication regarding this issue, I requested a full refund of the amount paid for this order and I have not gotten my refund. They have not refunded my money or given me the products I ordered. Please assist me with Goat Tactical and their fraudulent practices.

    • Initial Complaint

      Date:08/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered April 21, 2024, 4 months later I have still yet to receive either my product nor my requested refund, and *********** refuses to return my calls and/or emails and have instead marked my update status as fulfilled.Tactical K9 Badass Bundle Includes Collar, harness, and leash

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dog harness and patch from goat trail tactical online on May 19th 2024. Shipping was supposed to be 3-7 business days. The total amount for the order was $76.98. After about 2 wks and no arrival of the package..I reached out to goat trail tactical. I tried contacting them by phone ..but there is no way to talk to anyone on the phone and when you press the option ot order over the phone it automatically hangs up. I emailed them and got a response saying that they had a wearhouse fire and are trying to catch up on orders and sorry for any delays. 2 wks went by and nothing so I emailed them again saying I wanted a refund and thst they should of made their customers aware of the long delay time. Shortly after asking for a refund...they sent me an email sayin my package has shipped. This was on June 17th. It said that shipping label was created and waiting for pickup from facility. To this day...it still says the same thing on the carrier website. I have tried emailing goat trail tactical numerous times asking for a refund or any updates since jun 17th and have not gotten a refund or any response. I believe the way everything has went and the way they make it impossible to speak to anyone on the phone and dont tell their customers there is a delay and have *** stopped responding...that this is some sort of scam. Im looking for help to recoup my $ or have my order filled. It has been almost 2.5 months since i first placed the order and as mentioned..was supposed to be 3-7 day shipping. Please help

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 100 dog harness on June 14th only to be provided a tracking number and money taken from me. No product, 10 emails, countless calls no response. I see this is a constant complaint here. This business should not be allowed to sell anything. They should be shut down as they steal from there consumers!

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, I have not yet received my order.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product for this business and paid extra to expedite shipping.After a month the product did not arrive and they stalled me, via email, for several more weeks.I finally asked them to cancel the order and refund my money. The only answer I can get is they are still reviewing my request for approval.I placed order # ***** on 5/7 and paid extra for expedited 2 - 4 day shipping. After not being able to get a ship date from them I canceled my order on 6/4. I have corresponding with then ever since with no real action from them other than, sorry be patient. It has been 2-1/2 months. Last time I called their phone was not working and the they refuse to give me another number or contact name stating they are to busy.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dog harness online through the website on May 25th 2024. Order number *****. Since then, it has not shipped, numerous emails back and forth refusing to refund my money because they claim to have a had a fire in their warehouse. I have noticed they've been deleting everyone's complain comments on social media.

      Customer Answer

      Date: 07/30/2024


      Better Business Bureau:

      The Business has addressed one of my concerns outside of addressing the BBB in reference to complaint ID ********.

      They promised a refund, AND the item i had ordered. They have only issued a refund. Not the end of the world, just shady business.

      My issue is not resolved and my complaint should not be closed. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made order in April 2024. Never received products. Called. No answer. Been emailing company since May 2024. Theyve said they will review my request. No products. No refund. I spent more than $160. Theyve said there was a warehouse fire. Havent been able to find that in the news anywhere.

    Goat Trail Tactical is NOT a BBB Accredited Business.

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