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Business Profile

Online Retailer

Goat Trail Tactical

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Goat Trail Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order April 6, 2024. They refuse to send the product I order and refuse to refund the money I paid. I've asked several times and the replies are 1) we had a warehouse fire 2) we'll check and get back to you 3) we'll look into your refund and see if it's appropriate

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like all the other complaints. Taking money and not filling orders. Unable to contact anyone by phone.

    • Initial Complaint

      Date:06/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order through the website of Goat Trail Tactical for $62.09 on 6/12/24. Order #***** per our confirmation. As of 6/18/24, our order status still shows as pending. We are unable to speak with anyone over the phone as the companys customer service number directs callers to the website and disconnects the call. We have emailed multiple times over the past several days and received no response. We feel this a scam and want to cancel our order and receive a refund ASAP.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 16th 2024. The order was for: SSGLex Harness | Tactical Dog Harness 2 Black / Extra Large ****** lb Part of: SSGLex Harness | No Pull Dog Harness + Leash.After waiting for about a month, (March 16th), it stated it was shipped. I was provided a tracking number. After about a week, (March 22nd), I inquired as to why it was showing that the delivery merchant was still awaiting the product and only the label had been created. On March 27th, I requested a refund. I didn't hear a response or confirmation until April 3rd. I waited approximately 2 weeks, (April 22nd), and reached back out for an update. I was then met with a, "I have followed up with our team". On May 7th, I once again reached out for an update. They then stated they're handling multiple cancelations a day (I wonder why) and they had a warehouse fire. It is now June 16th and I still have not received any information.

    • Initial Complaint

      Date:06/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/2024 I ordered a dog harness from this company w/ dog patches Then on 4/10/2024 I made another order for a dog collar and more dog patches...I inquired through email ytwo weeks later asking about my items and was told about some warehouse fire ...told to be patient...acquired again in April told my item was set for delivery end of April..company won't answer phone and their address is a P.O. BOX not a buisness address.. ( RED FLAG ).. ************ kept up the excuses through May...delivery will be beginning of May, middle of May, end of May..beginning of June..I sent over 12 emails in the course of trying to get my products ..2nd week of June I sent a email for a refund per the *** 30 day rule..company said they'd get back to me...have not heard from them again ..sent another 2 emails informing them I am a disabled senior citizen that used their ssi to purchase items for my service dog after my two eye operations in may ....I have all email communication and bank receipts from my ssi debit card..HELP...!

      Customer Answer

      Date: 06/21/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dog harness from this company in November of 2023. They never sent the harness to me over a month later so I sent them an email asking where it was. They said it hadnt shipped yet. I told them to cancel the order and refund me. That was in December. I still have NO REFUND and NO PRODUCT. Ive emailed them SO MANY TIMES. They also do not have a phone number that actually works. You can not actually talk to anyone at this company. They may be a fraudulent company and just taking peoples money, like they did with me. I want my refund.

    • Initial Complaint

      Date:06/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a dog harness on 3/02/24 and have not received our harness or our refund.I have been in contact and they keep saying they will get back to me.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dog harness ordered on March 23, 2024. Order confirmation received via email on the same date with order reference #***** provided. Funds were charged to my account in the amount of $55.20 USD. The product order has not been received and multiple attempts have been made to contact the company regarding order status and refund. No refund has been issued, unable to connect with a representative by phone, email or chat function to resolve this.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a harness for my dog and never received it and the company is refusing to refund my money.

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a tactile vest for our dog after 10 days we emailed them because we never received an email or shipping notice. We got the same canned responses as other complaints, that they have had a huge disaster and are working diligently to solve the issue and get our order to us right away. A week later still nothing from them so we asked for a refund and they never responded. Called and they said we were calling outside business hours, however I called several different times throughout the day so how could I be outside their time zone, especially when I live in their time zone! Sent an email telling them I was filing a grievance with my bank and we finally got a response stating that they made note of it and would pass it higher up for review. We then received an email last week asking how we liked their product!! Told them we never got it and have asked several times for a refund, their response was the same canned ones they already gave us but with a smiley emoji this time. If they knew they had a fire in March as other reviewers have said the why were they taking orders in early April?? They obviously cannot fulfill their orders so why are they continuously accepting orders? **** never order from them again and I warn people against doing the same. Over a month past ordering and we have no product and no refund. My bank is investigating them for charging me for no product and no refund.

    Goat Trail Tactical is NOT a BBB Accredited Business.

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