Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OSM Worldwide has 4 locations, listed below.

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  OSM Worldwide

  601 Regency Dr Glendale Hts, IL 60139-4018

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050

• 

  OSM Worldwide

  74 W Craig Rd Ste 200 North Las Vegas, NV 89032

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050-4221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone tell me when this will update and deliver, please for the love of God, Someone TAKE RESPONSIBILITY.

  Business Response

  Date: 03/10/2023

  OSM Worldwide has yet to receive your package from the retailer you ordered from. The tracking event only indicates a label was created by the retailer. You will need to contact the retailer your purchased the item from for a refund, cancellation, or shipping update. Since we did not receive the order nor have your item, we cannot help further at this time. 

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19562227
  
  I am rejecting this response because: someone needs to be honest about what happened to this package. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/17/2023

  Per the tracking detail on your package, your package was delivered to our delivery partner, ***** yesterday March 16, 2023.  ******** is preparing it for delivery and you should receive your package soon.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not recieved my package from Osm worldwide delivery. They have had it since February 28 2023 and it is now March 7 2023. The tracking just keeps saying waiting for ***** It is in **. There is no new updates and I'm getting beyond frustrated. My tracking number is ******************************.

  Business Response

  Date: 03/08/2023

  We apologies you haven't received the package you ordered from the retailer yet.  The tracking event that you see on the **** tracking website is only an indication that the shipping label was created by the retailer you purchased your item from.  OSM has yet to receive the item from the retailer.  When OSM receives the package you will see another tracking event indicating it is in route to a specific OSM location.  Because we do not have possession of your package, you will need to contact the retailer you purchased the item from to request a refund or request the item to be shipped.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking #********************** There have been no further updates on the status of my package since Feb. 23rd. On that date it said that my package had been picked up at 12:51pm, by ***, in *********** and that **** was awaiting my item. I live in ********* so I don't see why it has taken this long to receive my package or get further updates. I attempted to contact OSM over the weekend but their customer service is M-F so a Zendesk ticket was created (#*****) but have not heard anything back.

  Business Response

  Date: 03/07/2023

  We apologies you have yet to receive the item you ordered and understand how frustrating it can be to have your expectations not met.  We did research your package and we have yet to receive it from the retailer you purchased from.  The tracking event on the **** website only indicates a label for your package was created.  You will need to contact the retailer you ordered the package from to request a refund, cancel your order, or request the retailer ships your package.  

• Initial Complaint

  Date:03/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on Feb 26th. It said it would be delivered March 4th. It is March 6th and there has been no movement on the shipment since Thursday, March 2nd. It is now estimated that it will be delivered on March 14th. This shipment is sample eyeglasses that need to be returned with 5 days of receipt. I will be on vacation from March 14th-21st, so I will not be able to return it within the window. It said it would take maximum 5 days to ship, from Feb 26th.

  Business Response

  Date: 03/07/2023

  We were able to locate your tracking ID number for the package you ordered and your item was delivered today.  We hope this addresses your complaint.

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from **** and got the following tracking number: ********************** I've followed up with OSM and was told that the item was in transit (for over two weeks). I asked where the item was and where it was headed, and again was simply told it was in transit, and if I didn't get any more updates I needed to take it up with the vendor.

  Business Response

  Date: 03/05/2023

  We are very sorry about the delay in the item you purchased.  After tracking the package from the ** number, it does appear your package is delayed in shipping.  We have alerted the retailer you purchased the item from, however we recommend you contact them as well to request a replacement item or a refund.  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19524711
  
  I am rejecting this response because:

  The shipping company recommends that I contact the retailer for a refund. I don't want a refund. I want the item that the shipping company has had for over 3 weeks. If the item is in their possession, I don't feel the retailer has to give a refund or replacement. It is up to the shipping company to deliver the item.
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/08/2023

  We understand your frustration in this matter and apologize you're unhappy with the process.  As we mentioned in our recent response, your package is unfortunately delayed in shipping.  We are in the process of trying to identify when your package will be delivered however we have yet to make that determination.  Unfortunately, on occasion there are delays and missorts in shipping that can be attributed to multiple parties involved in the supply chain.  As of now, the best recommendation we have for you is to request a refund or another item to be sent to you from the retailer. 

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  The package has been delivered,  even though the shipping company doesn't seem to be able to locate it. 
  

  Thank you.
  
  ***********************************

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2023 I contacted OSM Worldwide in regards to a package was expected to be delivered on February 27, 2023 that I did not receive. OSM Worldwide is extremely useless and proceeded to tell me to contact ShipBob about the package as OSM has nothing to do with it except when I look on the **** tracking information page it says OSM is responsible for the package until **** takes delivery of it. **** has not taken delivery of it yet and in fact there hasn't been a single tracking update since February 24, 2023. I proceeded to then receive 3 different emails from OSM Worldwide all saying the exact same copy and pasted thing showing they never even read any of the emails I sent explaining my situation to them. I now have a package somewhere out there in the world that absolutely nobody has any idea where it is or when I can expect to receive it if I ever will. To anyone reading this, if you order something online and see OSM is involved in the shipping you are better off just cancelling your order and finding a different way to get it as you'll never receive it and OSM is utterly useless at customer support. 0/10 stars do no recommend.

  Business Response

  Date: 03/05/2023

  We are very sorry about your frustrations waiting for your package.  We advise customers to contact the retailer they purchased their item from because that is the process for canceling, returning, reordering, or requesting a refund of an order.  Specific to your issue, we are unable to find any information on your package based on the information you provided in the complaint.  In order to look into it, please provide your tracking number.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this issue 3 times now. Two ***** and Lindafinegold.com) out of the 3 parties involved have been helpful the one that isnt and seems like a auto-responce is OSM Worldwide. Saying contact the shipper for it to be resolved in refund or re-order thing is the issue dosent occur with the murchant. Occurs once OSM has possession of the package the prosess goes. 1. Order stuff get an email from the murchant stating its confirmed. 2. 2 or 5 buisness days you get another email stating your package has shipped. also says that it dosent necessarily mean *** has picked it up from the wearhouse give it 7 to 21 business days for it to physically ship. 3. Get a email from **** that they are awaiting package from 3rd party company (OSM Worldwide) they have it in ********* at there annexe. This whole time probably a few days couple weeks you hear nothing unless you have the **** App. 4. All of a sudden get a random shipping number added to my deliveries by **** (huh??) mind you the shipping number is the same (original) till it is in OSM's final stage before handed to ****. 5. Recieve order and over half the stuff is missing the most recent 1 totaled 226$ including shipping per order. only get 55$ I got items worth of order in a beat up box that looks like it was punched through cut and torn then taped up with packing tape 7 of 29 items is what i get. I look to see if theres another package waiting to be delivered and theres not. But what i did get was stuff that was originally under a different shipping number and the original shipping number still says departure from vagas 4 days ago with no updates so like i said. 3rd time this happend and it always takes place after the murchant gives it to 3rd party and before given to **** so my question to them is where are the remaining 80% of my orders? I want them i would not spend my hard earned money on them if i didnt the murchant did there job and packed it. Its not there responsibility to walk it through every step.

  Business Response

  Date: 03/05/2023

  We apologize you were unhappy with the state of the packaging you received.  It is difficult to pinpoint at what point in the shipping process the exterior packing was damaged.  We have alerted our carriers and delivery partner of this.  Specific to any issues with the items you ordered, because OSM is not the retailer you'd need to contact the retailer you purchased the items from for a refund, return, or cancellation.  Please feel free to reach out directly to us a *******************************.  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been holding my package since Wednesday February 15, today is Wednesday February 22, and I still do not have no current updates on my delivery. I included pictures with my complaint. I currently do not know where my package is and I would like a refund.

  Business Response

  Date: 02/23/2023

  Your package is out for delivery.  ******** should be delivering your package by 8PM today, February 23rd.  All refunds are processed by the retailer you purchased the item from.  You are welcome to contact them at any time as they are the organization that completed the sale of your order.

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order dispatched from Prettylittlething on Friday, January 27, 2023. On Wednesday, February 1, 2023 at 6:48 AM the parcel arrived at Shipping Partner ************** Awaiting Item. Friday, February 3, 2023 at 6:08 AM it says the same thing again, Arrived Shipping Partner ************** Awaiting Itembut this time in *******, ** instead of *********. Since then, the order has had no activities and **** is still awaiting the item. Why is my item being held? Tracking ID is **********************. Customer Package ID **********************. Scheduled delivery is supposed to be tomorrow Tuesday February 7th, 2023. But there has yet to be any activities made on my order.

  Business Response

  Date: 02/08/2023

  You package was delivered to our shipping partner, **** on February 3, 2023. As of today, your package is scheduled for delivery therefore you should receive your package by the end of the day. Please contact the retailer you ordered from if you wish to return the product. 

• Initial Complaint

  Date:01/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product for a friend in the hospital. I paid for expedited 1-3 day shipping. Order placed on 1/16/23, and it was picked up by OSM Worldwide. It took OSM Worldwide 8 days to deliver it to the local **** for final delivery. Due to the delay, the intended recipient had already been discharged. Therefore the package was not delivered to the intended recipient (individual). The hospital accepted the package, but would not release it to me after the fact, as I was not the listed sender on the label. The end result was that the intended recipient did not receive the product I paid for. I did not receive the product I paid for. This was a direct result of the delay in shipping on behalf of OSM Worldwide, which took more than twice the paid for time frame for delivery. Shipping delays are understandable, however OSM Worldwide refused to take any accountability for it as the **** touched it last, despite their 8 day delivery on a 1-3 day expedited shipping order. I had asked for a refund to cover the cost of the item plus shipping, which was refused because the package had been delivered to the hospital, regardless of the time frame causing the package to be undeliverable to the individual it was shipped to, nor retrievable by myself. When I last asked for a customer service phone number (more than once) they refused and simply stopped responding.

  Business Response

  Date: 02/01/2023

  We are very sorry you did not receive the item you ordered as timely as you expected.  We understand how frustrating that can be.  Specific to your complaint, OSM does not offer nor advertise a 1-3 day delivery guarantee.  Additionally, OSM does not take any money from consumers nor is involved in the order process.  Therefore, we are unable to refund you any monies as we did not collect any money from you.  You would need to speak with the online retailer you made the purchase from.  While you were not pleased with the delivery date of your order, we did fulfill our obligation. 

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18962110
  
  I am rejecting this response because: you partnered with the vendor for shipping.  As you can see in the order, I paid for 1-3 day shipping on ice.  It is documented and irrefutable.  If you need to contact the vendor to work it out, then you need to do so.  They however, are not responsible for the act of shipping, OSM Worldwide, is.  And no, delivering on 1-3 day shipping (order verification attached) in 8 days is NOT delivering on your obligation.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18962110
  
  I am rejecting this response because: Youre just passing the buck and STILL have not addressed your sole responsibility for the delay in shipping which resulted in the situation.  There will be absolutely no remedy to the situation unless it is made right on your end, or on behalf of the retailer who I will also be filing a complaint against.
  
  Sincerely,
  
  *********************