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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entering day 8 of 3-5 day delivery window. Departed **** ** two days ago and no updates since. This is a 1 hour drive. Emails met only with auto reply. Traking No: **********************

      Business Response

      Date: 04/13/2023

      Thank you for giving us an opportunity to address your complaint.  Your package was delivered by the **** on April 13, 2023 at 10:39AM.  We hope this resolves your complaint.

    • Initial Complaint

      Date:04/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order at a camera company last Saturday 4/1 and it was shipped in the AM on Monday 4/3. I placed a separate order with them Monday and they also shipped it that day. I did 3-5 days for shipping. Total thats $641. As of Wednesday, there is no update on my first order. It says the same thing Departed Shipping Partner ********* **** Awaiting Item as it did on Wednesday. That order shouldve been here by today at the latest. The second order says the exact same thing and is in the exact same place: ****************, ********. It shouldve been here by today as well. I needed these items for an event on Monday 4/10 but I have no hope of that now. Can you please find my orders and get them to me? Im at a loss and seeing all of the other complaints makes me frustrated. Please fix this and get my my two orders and Ill adjust this complaint accordingly. Ive had no new updates on the orders since Wednesday and Thursday. First package shipping number: **********************. Second package shipping number: **********************. Please help.

      Business Response

      Date: 04/12/2023

      Both your packages were delivered by the **** on April 11, 2023 and April 12, 2023.  We hope this resolves your complaint.

      Customer Answer

      Date: 04/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish more info was known on the tracking site when the package was late but Im satisfied now that Ive received them both. 

      Sincerely,

      ***********

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package from a company and the shipping partner is OSM Worldwide. My package shipped March 27th,2023 from **. The package arrived in **** ** on March 30th,2023. The tracking information was updated saying the package left the **** ** shipping partner heading for ************ Hights MD on April 1st,2023 at about 5:30am. Since then there has been zero updates or movement though the system. I contacted OMS, and ***** **** says they dont have it yet, *** says it should arrive soon and gave me the same information of when it left PA. *** even reached out to my retailer regarding this issue and theyre saying it should arrive soon but theres little they can do once it leaves their warehouse. This is the 3rd order out of 4 from the same company and they only ship with OSM but this is the second time Ive had issues with my package arriving from them. I dont know what the issue is but my packages move very quickly through the system until it leaves their **** ** shipping partner then it takes days to receive or in this matter it doesnt arrive at all. If I had an option to ship with someone like *** or ***** I would but OSM is the only option but they keep having issues getting me my packages. My tracking number is #********************** if youd like to look into the issue.

      Business Response

      Date: 04/09/2023

      OSM delivered your package to the **** on Friday, April 7, 2023.  Per the tracking details on the **** website, the **** attempted to deliver your package on Saturday, April 8, 2023 at 11:47AM, however the package was refused.  You may contact the **** to reschedule the delivery.  You may also contact the retailer you purchased your item from.  

      Customer Answer

      Date: 04/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok this is ridiculous my package has been sitting in your facilities for over two weeks, and im not the only one look at all the other complaints. Just give the packages to the **** like you're supposed. This is insane deliver some packaged ****.

      Business Response

      Date: 04/03/2023

      We apologize you have yet to receive your package.  In order for us to assist you in your complaint we need the **** tracking number.  We are unable to find your package without that.  You can also contact us at ******************************* and we will be happy to assist.

    • Initial Complaint

      Date:03/29/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My item was picked up by **** Shipping Partner "OSM Worldwide Shipping" on 3/27/2023. My package has still not made it to the *** shipping facility as of 3/29/2023. I confirmed with the shipper that *** did, in fact, pick this package up. This package appears to have been lost already! I would like to know where it is. I am documenting this early so that customers can see how quickly packages with *** get lost, and how long resolution takes for ***-related matters.

      Business Response

      Date: 03/29/2023

      We apologize you are frustrated with the package you ordered.  We are unable to look up the details on your package without the tracking number.  Please provide that and we will be happy to look into it.  You may also reach out to our *************************** at *********************************************************. 

      Customer Answer

      Date: 03/29/2023

       
      Better Business Bureau:

      This business has found my package, and has been in contact with me through seperate channels.  I will be closing this ticket. 


      Sincerely,

      ******************

    • Initial Complaint

      Date:03/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone tell me when this will update and deliver, please for the love of God, Someone TAKE RESPONSIBILITY.

      Business Response

      Date: 03/10/2023

      OSM Worldwide has yet to receive your package from the retailer you ordered from. The tracking event only indicates a label was created by the retailer. You will need to contact the retailer your purchased the item from for a refund, cancellation, or shipping update. Since we did not receive the order nor have your item, we cannot help further at this time. 

      Customer Answer

      Date: 03/12/2023

       
      Complaint: 19562227

      I am rejecting this response because: someone needs to be honest about what happened to this package. 

      Sincerely,

      *******************************

      Business Response

      Date: 03/17/2023

      Per the tracking detail on your package, your package was delivered to our delivery partner, ***** yesterday March 16, 2023.  ******** is preparing it for delivery and you should receive your package soon.

    • Initial Complaint

      Date:03/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not recieved my package from Osm worldwide delivery. They have had it since February 28 2023 and it is now March 7 2023. The tracking just keeps saying waiting for ***** It is in **. There is no new updates and I'm getting beyond frustrated. My tracking number is ******************************.

      Business Response

      Date: 03/08/2023

      We apologies you haven't received the package you ordered from the retailer yet.  The tracking event that you see on the **** tracking website is only an indication that the shipping label was created by the retailer you purchased your item from.  OSM has yet to receive the item from the retailer.  When OSM receives the package you will see another tracking event indicating it is in route to a specific OSM location.  Because we do not have possession of your package, you will need to contact the retailer you purchased the item from to request a refund or request the item to be shipped.

    • Initial Complaint

      Date:03/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tracking #********************** There have been no further updates on the status of my package since Feb. 23rd. On that date it said that my package had been picked up at 12:51pm, by ***, in *********** and that **** was awaiting my item. I live in ********* so I don't see why it has taken this long to receive my package or get further updates. I attempted to contact OSM over the weekend but their customer service is M-F so a Zendesk ticket was created (#*****) but have not heard anything back.

      Business Response

      Date: 03/07/2023

      We apologies you have yet to receive the item you ordered and understand how frustrating it can be to have your expectations not met.  We did research your package and we have yet to receive it from the retailer you purchased from.  The tracking event on the **** website only indicates a label for your package was created.  You will need to contact the retailer you ordered the package from to request a refund, cancel your order, or request the retailer ships your package.  

    • Initial Complaint

      Date:03/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was placed on Feb 26th. It said it would be delivered March 4th. It is March 6th and there has been no movement on the shipment since Thursday, March 2nd. It is now estimated that it will be delivered on March 14th. This shipment is sample eyeglasses that need to be returned with 5 days of receipt. I will be on vacation from March 14th-21st, so I will not be able to return it within the window. It said it would take maximum 5 days to ship, from Feb 26th.

      Business Response

      Date: 03/07/2023

      We were able to locate your tracking ID number for the package you ordered and your item was delivered today.  We hope this addresses your complaint.

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from **** and got the following tracking number: ********************** I've followed up with OSM and was told that the item was in transit (for over two weeks). I asked where the item was and where it was headed, and again was simply told it was in transit, and if I didn't get any more updates I needed to take it up with the vendor.

      Business Response

      Date: 03/05/2023

      We are very sorry about the delay in the item you purchased.  After tracking the package from the ** number, it does appear your package is delayed in shipping.  We have alerted the retailer you purchased the item from, however we recommend you contact them as well to request a replacement item or a refund.  

      Customer Answer

      Date: 03/06/2023

       
      Complaint: 19524711

      I am rejecting this response because:

      The shipping company recommends that I contact the retailer for a refund. I don't want a refund. I want the item that the shipping company has had for over 3 weeks. If the item is in their possession, I don't feel the retailer has to give a refund or replacement. It is up to the shipping company to deliver the item.
      Sincerely,

      ***********************************

      Business Response

      Date: 03/08/2023

      We understand your frustration in this matter and apologize you're unhappy with the process.  As we mentioned in our recent response, your package is unfortunately delayed in shipping.  We are in the process of trying to identify when your package will be delivered however we have yet to make that determination.  Unfortunately, on occasion there are delays and missorts in shipping that can be attributed to multiple parties involved in the supply chain.  As of now, the best recommendation we have for you is to request a refund or another item to be sent to you from the retailer. 

      Customer Answer

      Date: 03/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      The package has been delivered,  even though the shipping company doesn't seem to be able to locate it. 

      Thank you.

      ***********************************

    OSM Worldwide is NOT a BBB Accredited Business.

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