Business Profile
Delivery Service
Better Trucks Last Mile, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.27/5 stars
Average of 73 Customer Reviews
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Review fromVanessa W
Date: 07/12/2024
1 starVanessa W
Date: 07/12/2024
I live in *********** and it appears they contract with local people to use personal vehicles to pick up and drop packages. Temu used this company to deliver a recent order instead of **** or *** or anyone I would now consider more respectable. It stated the package was delivered 6/27/24 so got home searched the porch and the yard in case it was just yeeted over the fence as they drove by. NOTHING. Asked the neighbor who was outside in the yard at that time, and they didn't see anyone deliver a package. I have cameras watching the porch and yard and never saw anyone enter or exit other than the neighbor and a friend who was helping move large items to the front gate for disposal. The next day I find my package on the porch, so I go back looking and my neighbors are putting it on the porch talking about how it was rude to just yeet it into the ******************* and wondering if it was already opened. So, I go back to the previous day and look again and catch some guy in a tank drop it with the trash and the bag is open and yes, I am missing items. The bag had actually been opened and taped and opened again. NO the neighbors did not open it. When I left a complaint with the automated bot it said someone would contact me, no ever did.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi *******, Thank you for taking the time to share your experience. We are deeply sorry for the issues you encountered with your recent delivery. The service you described is far below our standards, and we sincerely apologize for the inconvenience and frustration this has caused.We understand the importance of reliable and respectful delivery services. Your feedback will help us improve our processes and the performance of our delivery partners to prevent similar occurrences in the future. In the meantime, we will work with **** to address the issue of the missing items and to ensure you are compensated appropriately.We apologize again for the inconvenience and appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention, and we are committed to making things right.Review fromEllen M
Date: 07/01/2024
1 starEllen M
Date: 07/01/2024
I agree with other posts. I have 3 packages that have been at their local hub for 5 days. You cannot talk to a person on the phone and the tracking number "doesn't exist" when you check online. There was an "attempted delivery" at 4:30am days ago. Attempted? Why didn't the packages get put on my doorstep?? No answers via their email or online form. Zero help. I have a bad feeling about this company especially after my parents had a package delivered, the driver took a picture, and took the package with him. Scammers - don't trust them. Unfortunately, some websites chose this horrible, unreliable, non-exist customer service company instead of reliable shippers like ********** or ***** Who refunds me the money for all of the items I didn't receive? I doubt it will be Better Trucks.Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi *****, Thank you for sharing your feedback with us. We deeply regret the frustration and inconvenience you have experienced with our delivery service. We take your concerns very seriously and apologize for the issues you have encountered.It is unacceptable that your packages have been stuck at our local hub for several days and that you have not been able to receive any assistance through our customer service channels. The situation with the "attempted delivery" at 4:30am is particularly concerning, and we apologize for this unusual and inappropriate delivery attempt.As for the undelivered items, we recommend contacting the retailer you purchased from for information on their refund or replacement policy, as they typically handle such matters. However, we will also coordinate with them to support a resolution.Your feedback is invaluable in helping us improve our services, and we thank you for bringing these issues to our attention. Please accept our sincere apologies, and do not hesitate to reach out if you need further assistance. We are here to help and will do everything we can to regain your trust.Review fromCheri A
Date: 07/01/2024
1 starCheri A
Date: 07/01/2024
I placed an order for a bed with a particular store on May 24. I received a notification that it would be delivered on June 7. I excitedly waited for my package, June 7 came and nothing was delivered. I waited a few more days and when I still did not receive the delivery I contacted the store I purchased the bed from and after checking with Better Trucks they told me there was a delay but my package would be delivered by June 25. Ok so I waited for June 25 and on that day, I received a notification of an attempted delivery status. But that attempted delivery was in a whole different city from the city I lived in! I contacted the store again to let them know about the issue. They checked to make sure they used the correct delivery address and confirmed that they indeed had used the correct address. They said they would reach out to BT to find out what the issue was. A day or so later I followed up and the store I made the purchase with said they were still waiting to hear from BT. Needless to say, here it is July 1 and I still don't have a bed and Better Trucks has still not responded to the store regarding the "attempted delivery" to the wrong address in the wrong city!Better Trucks Last Mile, Inc.
Date: 07/24/2024
Hi *****, Thank you for sharing your detailed review and bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your bed delivery. This is certainly not the level of service we strive to provide.It is clear that there have been several miscommunications and delays that have significantly impacted your experience. We understand how important it is to receive your purchase in a timely manner, and we deeply regret the trouble you have gone through.Please be assured that we are taking immediate steps to resolve this matter. I will escalate your case to ensure that your bed is delivered to the correct address as soon as possible. Additionally, we will review our processes with our delivery partners to prevent such issues from occurring in the future.If you have any further questions or need additional assistance, please do not hesitate to contact us directly. Thank you for your understanding and for giving us the opportunity to make this right.Review fromFrenswah J
Date: 06/19/2024
1 starFrenswah J
Date: 06/19/2024
This is a predatory company. I think they are stealing. I ordered a package from a company three times, and each time they used Better Trucks after each shipment did not reach my destination. Better Trucks does not have a contact number anyone can reach. They use a false time tracking system. And will show your packaged as delivered when it is no where in sight. They do not stop by the front office if have difficulty finding your location, and never send an alert when they arrive. Its almost like as a consumer, you buy your product and they take it. I think they are stealing peoples things. Reason, I called the company I purchased the order from. They stated they are not showing any packages returned, and in real time. They checked the estimated delivery time and it stated "Attempted Delivery" and stamped a time when no where in *****************. That time was relevant. Then they tried to call them. No success. The email address seems off, due to them never responding. Better Trucks is a scam in my opinion. If you check their review page, it is MANY others who are dealing with the same thing. I'm sure some merchandise is more valuable than mine. They are predators and I think their drivers are stealing. If I am not correct, then something must be done. Some one needs to help us, by looking into this. Its not fair, and they are making other companies look really bad by way of their TERRIBLE SERVICE! I think they are stealing.Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi ********,I'm very sorry to hear that your experience with Better Trucks has not been the best. We definitely strive to provide industry leading service and it's unfortunate to hear that we have not provided that for you. I have reached out to our DFW hub to see if there's anything we can do to improve your delivery experience. I will also be reaching out to you to get more insight on previous deliveries. Once again, I apologize for the disappointing service you've experienced thus far. Please be assured that we're actively working on improving performance and customer satisfaction. Thank you.Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi ********,I'm very sorry to hear that your experience with Better Trucks has not been the best. We definitely strive to provide industry leading service and it's unfortunate to hear that we have not provided that for you. I have reached out to our DFW hub to see if there's anything we can do to improve your delivery experience. I will also be reaching out to you to get more insight on previous deliveries. Once again, I apologize for the disappointing service you've experienced thus far. Please be assured that we're actively working on improving performance and customer satisfaction. Thank you.Review fromAlexandria M
Date: 06/18/2024
1 starAlexandria M
Date: 06/18/2024
My delivery was marked as out for delivery on June 4th it never arrived. I tried reaching out to them over the phone and email and never got a response. The package was marked as delivered at 6:31am on June 18 the day before the company that sent me the package said they would refund me if it was not delivered. I know that there is no way someone was trying to deliver this package at 6:31am but I looked for it anyway. I looked all around my house and walked around the neighborhood. No package. I was very upset with this and hope companies will not send packages with the company.Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi Alexandria,I want to extend my apologies for the poor service you experienced with your delivery. It appears that this initial incident was due to a driver error. Which we have addressed internally and should no longer see. Since then, we have conducted various deliveries to your residence without any issues. Once again, I apologize for this incident and any inconvenience it caused. Thank you.Review fromTim G
Date: 06/12/2024
1 starTim G
Date: 06/12/2024
They left my package on the sidewalk of a busy street and it was stolen.Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi ***, I'm very sorry hear that we were not able to deliver your package in a safe and correct manner. We're continuously revising our delivery process and evaluating driver performance so that we can avoid situations such as this. If you have not received any form of resolution from the shipper, please email us at ******************************************* and we'll do our best to provide one for you. Thank you.Review fromAndrew B
Date: 05/29/2024
5 starsAndrew B
Date: 05/29/2024
I am beyond impressed. When Better Trucks was made aware of a missing package they dispatched a Rapid Response Team and recovered the package in short order. It was as if their entire logistics operation ceased normal operations to resolve the situation. More than 4 people, that I know of, got involved to rescue a package of less than a $20.00 dollar value. I'm sure Better Trucks spent quite a bit of time in deciding what the name of there company should be while Better Trucks (BT) is a fine name, I think Better ****** **** would have been more appropriate because they are.Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi ******, Thank you very much for your review! I'm very glad we were able to assist and provide a timely resolution for you. Our goal is to provide quality customer service and satisfaction and we're absolutely thrilled that we were able to do that for you. Thank you!Better Trucks Last Mile, Inc.
Date: 06/28/2024
Hi ******, Thank you very much for your review! I'm very glad we were able to assist and provide a timely resolution for you. Our goal is to provide quality customer service and satisfaction and we're absolutely thrilled that we were able to do that for you. Thank you!Review fromEvenstar E
Date: 05/18/2024
5 starsEvenstar E
Date: 05/18/2024
I had missed a delivery and contacted customer service. Wow they are the gold standard on what customer service should be. My agent ****** was beyond phenomenal and went above and beyond by staying in the chat with me for over an hour until my package was delivered. She gave me real time easy to follow solutions and relayed them to the delivery ***** Epic!!!! Great service.Better Trucks Last Mile, Inc.
Date: 05/29/2024
I'm very glad we were able to assist with your delivery. Thank you for your review!Better Trucks Last Mile, Inc.
Date: 05/29/2024
I'm very glad we were able to assist with your delivery. Thank you for your review!Review fromBrittany Z
Date: 05/15/2024
5 starsBrittany Z
Date: 05/15/2024
I had an issue with a delayed package. ****** from customer support helped find it, and it was delivered the next business day! Excellent support! Thanks very much.Better Trucks Last Mile, Inc.
Date: 05/16/2024
Hi ********, we're extremely glad our team was able to assist with your delivery. Thank you very much for the kind words! Your review is greatly appreciated!!Better Trucks Last Mile, Inc.
Date: 05/17/2024
Hi ********, we're extremely glad our team was able to assist with your delivery. Thank you very much for the kind words! Your review is greatly appreciated!!Better Trucks Last Mile, Inc.
Date: 05/17/2024
Hi ********, we're extremely glad our team was able to assist with your delivery. Thank you very much for the kind words! Your review is greatly appreciated!!Review fromBrayan B
Date: 05/12/2024
1 starBrayan B
Date: 05/12/2024
Horrible experience. *** is apparently a manager with them and I reached out after my package was being attempted to be delivered in a whole different state ! I even sent screen shots of my personal home and they still couldn't deliver my item. It's been over 2 weeks from the promise date. *** had me reach out TWICE. And the problem still continued. He didn't offer much help rather then please just wait. Once I told him I know you guys messed up and ended chat and sent me an email! They couldn't even face their own customer over a chat box. I didn't get offered any compensation nor resolution from better trucks and they want me to reach out to the original shipper.Better Trucks Last Mile, Inc.
Date: 05/13/2024
Hi ******, I'm sorry to hear that you've had an unpleasant experience with us. Unfortunately it looks like there was a mixup and your package was misrouted to the wrong hub. We have addressed this issue internally and implemented measures to avoid future incidents, as this is not the service we strive to deliver. In the meantime, we have asked the shipper to issue a replacement order. We're awaiting confirmation, but we'll be sure to provide any updates as soon as they become available. If you have further questions or concerns please email us at ******************************************** Once again, we sincerely apologize for any inconvenience this might have caused. Thank you!
Better Trucks Last Mile, Inc. is NOT a BBB Accredited Business.
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