Business Profile
Delivery Service
Better Trucks Last Mile, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.29/5 stars
Average of 73 Customer Reviews
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Review fromEvonne W
Date: 04/15/2024
1 starEvonne W
Date: 04/15/2024
I recently ordered from ***** If you plan to order from **** and the carrier is better trucks reach out to customer service immediately. My package says delivered when I was in my apartment building. I had my leasing office roll the cameras and my package was never delivered and likely stolen from the carrier. This was so disgusting and disappointing.Better Trucks Last Mile, Inc.
Date: 04/16/2024
I'm truly sorry to hear about your experience with your recent order from ****. It's deeply concerning to hear that your package was marked as delivered but was not received, especially when you've taken steps to verify its delivery through your building's security cameras.Please accept our sincerest apologies for any inconvenience this situation has caused you. We take incidents like this very seriously and will investigate the matter thoroughly. Please reach out to us immediately at ******************************* for further assistance. We're here to support you and will do everything we can to resolve this issue and ensure you receive the service you deserve. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address this matter promptly.Review fromRyan S
Date: 02/29/2024
5 starsI was having issues with a delivery for several reasons: it required a signature (so I had to be home), I live in a secure building, and the tracking app that I was using did not update to let me know when to expect delivery. I messaged better trucks through their website. Someone quickly responded and said they would look into it. The next day, delivery was attempted again, and the driver called my phone to notify that they were on their way, and then called upon arrival. I received my package. ****** was courteous and apologetic for the delays, though he was not at all to blame.Review fromFran S
Date: 02/14/2024
5 starsFran S
Date: 02/14/2024
Checked with you about delivery and you explained the procedure and my pkg did arrive within time stated. Thank you.Better Trucks Last Mile, Inc.
Date: 03/05/2024
Thank you for the review! We are glad you had a good experience with us.Review fromMargaret S
Date: 02/13/2024
1 starMargaret S
Date: 02/13/2024
My package has been sitting for 10 days with no update. I've called at least 10 times and have never had someone answer. I've done the bot on the website no one got back to me. And I've sent 5 emails. Today I finally got an email back and it was meant for another customer with a different name and tracking number. Just ridiculous they need to work on customer service here because they don't seem to have ANY.Better Trucks Last Mile, Inc.
Date: 02/14/2024
Hello ********, I'm writing to you as the Customer Support Manager to express my sincerest apologies for the unacceptable experience you've had with our customer service. Your frustration is completely justified, and I want to assure you that we take your feedback seriously.First and foremost, I want to apologize for the lack of communication regarding your package. It's utterly unacceptable for your inquiries to go unanswered, and I understand the frustration and inconvenience this has caused you.Upon investigation, it's evident that there have been significant lapses in our communication and response times. This is not the level of service we strive to provide, and I want to assure you that we are taking immediate steps to rectify these issues.We are currently reviewing our communication channels, including phone lines, website bots, and email systems, to identify and address any shortcomings. Additionally, we are implementing additional training for our customer service team to ensure they can handle inquiries effectively and efficiently.Regarding the email you received meant for another customer, this is an inexcusable mistake, and I sincerely apologize for any confusion or concern it may have caused. We are investigating this incident to prevent it from happening again in the future.I want to personally assure you that we are committed to improving our customer service and ensuring that your concerns are addressed promptly and effectively. Your satisfaction is our top priority, and we are dedicated to regaining your trust.Please rest assured that I will personally oversee the resolution of your issue. I will ensure that your package is located and delivered to you as soon as possible. Once again, I apologize for the inconvenience and frustration you've experienced.Thank you for bringing this matter to our attention, and I appreciate your patience and understanding as we work to resolve it.Review fromJordan S
Date: 02/09/2024
1 starJordan S
Date: 02/09/2024
One of this companies broke a** drivers, stole my package and replaced it with a pot. Tried to contact customer service and got no answer. So I will be using ring doorbell footage to press charges against the driver and the company because it seems that this is a repeat offense for this awful company. Stop hiring disgusting people.Better Trucks Last Mile, Inc.
Date: 02/13/2024
We deeply regret the distressing experience you've had with our delivery service. Such behavior is entirely unacceptable and does not reflect the standards we uphold at our company. We are taking this matter seriously and are committed to investigating it thoroughly. We apologize for the lack of response from our customer service team and are actively working to rectify this issue. Rest assured, we are cooperating fully with any legal actions and are implementing measures to prevent such incidents in the future. We value your trust and will do everything in our power to regain it. Please reach out to ******************************* with all the information from your delivery so we can further assist and rectify this issue.Review fromkarine a
Date: 02/09/2024
5 starskarine a
Date: 02/09/2024
********************* from Better Trucks went above and beyond to make sure that I received my package before my flight. I am very grateful for his patience and persistence!Better Trucks Last Mile, Inc.
Date: 02/13/2024
Thank you for the good review! We love to go the extra mile to provide the best service we can for our customers!Review fromRyan M
Date: 01/05/2024
4 starsRyan M
Date: 01/05/2024
Package was delivered but couldn't be found anywhere. Reached out to customer service and spoke with *** who was super helpful. He was able to confirm delivery and help me locate the package in my building. It would be great if the verification photo was shared in the delivery confirmation email. That would have eliminated the need for customer service and I would have known exactly where my package was delivered. Knocking off a star for that but otherwise had a great experience with their customer service.Better Trucks Last Mile, Inc.
Date: 01/09/2024
Thank you for sharing your experience with us. We're delighted to hear that *** provided excellent assistance in locating your package, and we appreciate your positive feedback on our customer service.We apologize for any inconvenience caused by the lack of a verification photo in the delivery confirmation email. Your suggestion is valuable, and we will certainly take it into consideration as we strive to enhance our service. Feedback like yours helps us improve, and we thank you for bringing this to our attention.If there's anything else we can do for you or if you have further suggestions, please feel free to let us know. We appreciate your business and look forward to serving you even better in the future.Review fromLance M
Date: 12/16/2023
1 starLance M
Date: 12/16/2023
Terrible delivery time. **** uses them to deliver phones in the *** area. It was supposed to be 1 to 2 days. A week later and its not here with no tracking update. **************** doesnt answer and you have to leave a message. They emailed back Our Dispatch team will organize the delivery over the next few days. You may track the progress on our website with your tracking number. No clue when or if it will be here. They use independent contractors (I.e. me or you can apply and deliver using our own car). Avoid at all costs.Better Trucks Last Mile, Inc.
Date: 01/09/2024
I apologize for the delay in delivering your package and the inconvenience it has caused. Your feedback is vital, and we are actively addressing the issue.We have expedited your case to our Dispatch team for immediate resolution. I understand the frustration, and I sincerely apologize for any difficulty reaching our customer service. We are enhancing our communication channels for better responsiveness.Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this matter quickly.Review fromSimone S
Date: 11/30/2023
1 starSimone S
Date: 11/30/2023
Just look at all the reviews these people runs a business just to steal your delivery! I ordered from **** the company did not delivered they stole everything! We need to make a video on social media to expose them be very careful they are criminalsBetter Trucks Last Mile, Inc.
Date: 12/01/2023
A logistics company comprises various components, and there are numerous factors that *** impede parcels from reaching their ultimate destination. However, we wish to emphasize that instances of package theft are not a concern, and we are committed to providing a resolution in the form of either a refund or reshipment to ensure your satisfaction. Please email ******************************* with your name and tracking number and we will be able to further assist you.Review fromSimon M
Date: 11/28/2023
1 starSimon M
Date: 11/28/2023
Horrible customer service and systems. They claim to provide 2 day deliveries. First, they notify me that they are delivering my package (going to a *** Store to avoid theft) on Thanksgiving day 11/23. They stopped sending me texts and then attempted to make the delivery to the same business on Friday 11/24 at 6:09 PM. When I sent them an email and complaint they asked when the business would be open. I gave them the Sat 11/25 and Sunday 11/26 hours.They did not make any attempted deliveries but updated the state to "Next Delivery on 11/22" THREE DAYS BEFORE! I attempted to contact them again but they did not respond. They simply don't care about the end customer, just saving cheap retailer fees. Their data systems are obviously terrible if the next delivery date the system enters is 3 days prior, and no one updates their systems.The same retailer had previously used an equally terrible last mile service Lasership, when I had multiple packages stolen and untruthful delivery comments. I refuse to deal with these terrible services.Better Trucks Last Mile, Inc.
Date: 01/08/2024
We want to express our sincere apologies for the disappointing experience you had with our delivery service. Your feedback is invaluable, and we genuinely regret any inconvenience caused.We understand the frustration you must have felt due to the miscommunication and delays in the delivery of your package. We take full responsibility for the lapse in our customer service and the issues with our system updates. Please know even though this appears to have been delivered already, we are thoroughly investigating the matter to ensure that such incidents are not repeated. Your concerns have been escalated to the relevant teams, and we are taking immediate steps to address the issues you highlighted.I want to assure you that your satisfaction is of utmost importance to us, and we are committed to making things right. In light of your experience, we are reviewing our processes and implementing corrective measures to enhance our service reliability and communication.
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