Complaints

This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Quill.com

  300 Tri State Intl Ste 300 Lincolnshire, IL 60069-4416

  
• 

  Quill Corporation

  5440 E Francis St STE A Ontario, CA 91761-3638

• 

  Quill Corporation

  PO Box 37600 Philadelphia, PA 19101-0600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items from Quill on Jan 30th. Paid entire bill (only *****) before 2/13. Received confirmation that they received payment and account is 0 - unfortunately when I check D&B it states that amount is still owing which is affecting my business credit score. I have reached out to Quill.. got a rep named ***, who was extremely unhelpful. He informed me that Quill is in negotiation with D&B so they have stopped reporting... and even though i the account is paid and I owe nothing, there issue with D&B has somehow now become my issue. This is unacceptable. None of their issues should become the consumers issues.

  

  Business Response

  Date: 04/28/2023

  We had multiple personal contacts with the customer, confirming and providing image proof that Quill has not sent a negative report of customer account to DNB.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FILED A COMPLAINT IN JANUARY ON HERE REGARDING THEM STATING WE DID NOT PAY THEM. THE REPLY/RESPONSE FROM THEM WAS "" We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied. " WHICH IS A LIE. THIS ISSUE IS NOT RESOLVED AND WE ARE NOT SATISFIED. THIS ISSUE HAS BEEN GOING ON SINCE 11/18/22 AND THEY HAVE NEVER REACHED OUT TO ME OTHER THAN EMAIL. I HAVE CALLED MULTIPLE TIMES.

  

  Business Response

  Date: 04/11/2023

  We have contacted April multiple times by phone and email to advise that both issues have been resolved, with no reply. We consider the issue resolved.
  

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19847980
  
  I am rejecting this response because: They did email us saying they would resolve the open invoice that was paid but they did not and have not called us once. Just an email stating the invoice would be closed. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/01/2023

  Spoke with customer and they are satisfied that issue has been resolved.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I 0rder set of ink cartridges from them onFeb 27. It was to be delivered on fb 28.I recieved emails every day saying the package was out for delivery for 10 days in a row.When I called quill they sad wait another day and if it didnt show up the would charge me for the second package. even though they would not credit me with the first that still was not delivered. I have talked to the sever times and sent numerous emails. the most recent email was to cancel the order and have my credit card refunded. They said they could not give me credit until I returned the package that I never recieved.How could I return a packsage that I had not recieved?I can send you the tracking info and all the email correpondence. to support this.Quill has not refubded my money nor delivered my package. I have been lied to numerous times abot delivery and now they refuse to give me a refund fo my order because they never sent my order. Ths is fraud to pay for merchandise that they wont provide.This is quite a racket. offer for sale, collect money then not provide the product paid for.most recent email Hi *******,I'm sorry for the inconvenience.We are unable to change or cancel your order #*********. If you decide you do not want the order, you can refuse delivery. Once the package is returned to us, credit will be issued. If your order was placed on a credit card, generally the credit will go back to your credit card within 2 business days, but some exceptions may apply. You will also receive an email notification once the credit has been completely processed and be able to view the credit memo online by clicking on the Return History link from the My Account page.We value your business, thank you for choosing Quill!************** Quill ********************************

  

  Business Response

  Date: 03/23/2023

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Quill multiple times over the last 4 weeks and I have not received any type of response that addresses the shipping issue. I expect a full refund of the items that I was supposed to and did NOT receive. I also requested over 5x for a supervisor to get back to me, which people refused to acknowledge or accommodate this request. It's very unprofessional. If a customer did not receive merchandise, then they should be refunded for it. It's quite simple. I expect a full refund of all items in the order placed at the beginning of February. If this is not fixed immediately, I will no longer shop on your site.

  

  Business Response

  Date: 03/14/2023

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
  

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quill Annual Membership impossible to cancel online, a value of $119.99 I am writing to express my frustration regarding the cancellation process for my Quill.com membership. Despite my efforts to cancel my membership online, I have found it impossible to do so. This lack of transparency is concerning and, in my opinion, may be in violation of consumer protection laws.It is my belief that if it is made easy to sign up for a membership online, then it should be equally easy to cancel that same membership. However, this has not been the case for me, and I feel as though I am being trapped into continuing my membership against my wishes. For this reason I wasn't able to cancel the renewal of this online. Please Cancel the membership immediately and refund the latest renewal charge.

  

  Business Response

  Date: 03/09/2023

  We have been in contact with the customer, have cancelled the program and are in the process of refunding the funds to the customer.  We will further update the complaint when this situation is fully resolved.

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Complaint #********
  

  Re: ID # ********- **********************

  
  

  Hi BBB,
  
  Thank you for following up on our complaint. We are pleased to report that the company in question did eventually cancel our subscription and issue a refund check, which partially resolves the issue. However, we remain concerned that other users will face the same difficulties canceling their subscriptions.
  
  As we stated in our original complaint, we believe that if it is made easy to sign up for a membership online, then it should be equally easy to cancel that same membership. This is required by the Electronic Signatures in Global and National Commerce Act (***** Act), which provides legal recognition for electronic signatures and establishes guidelines for the use of electronic records and signatures in transactions between businesses and consumers.
  
  To ensure compliance with the ***** Act, we recommend that the company add a cancellation button to their website, preferably in the Account Settings or a similar section. This button should be clearly labeled and prominently displayed, so that users can easily find it and cancel their subscription without difficulty.
  
  We understand that implementing these changes may take little time and effort, I hope BBB can do something to make it happen. We hope that the company will take our suggestions into consideration and work to improve the user experience for all their customers.
  
  Thank you for your attention to this matter.
  
  Best regards,
  

  
  

  ***

  
  

  -BBB, FYI.

  
  

  "The Electronic Signatures in Global and National Commerce Act (***** Act) is a federal law that was passed in **** to facilitate the use of electronic signatures and contracts in commerce. The Act provides legal recognition for electronic signatures and establishes guidelines for the use of electronic records and signatures in transactions between businesses and consumers.
  

  
  Under the ***** Act, if a consumer signs up for a membership electronically (such as by clicking a "Submit" button on a website), the company must provide the consumer with an electronic method for canceling that membership. This means that the company cannot require the consumer to cancel the membership by mail, phone, or in-person, but must offer an electronic method for cancellation.
  
  The Act also requires companies to provide consumers with a clear and conspicuous disclosure of their cancellation rights at the time of enrollment. This disclosure should include information about how to cancel the membership, the deadline for canceling, and any fees or penalties associated with canceling.
  
  In addition to the ***** Act, there are other federal and state laws that regulate the cancellation of memberships, particularly in cases where the company has engaged in deceptive or fraudulent practices. Consumers who have difficulty canceling a membership should consult these laws and seek legal advice if necessary".
  

  
  

  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, I ordered a printer for my small business from Quill.com. I had a business credit line of $500. (Acct #*******) with this company and the printer total came to $714.86. Quill sent an email to me stating that since my order total was higher than my $500 credit line, I needed to pay the difference in the amount of $214.86 in order for them to process my order and ship my printer to me. I called Quill early the very next morning and paid the $214.86 with my debit card over the phone with one of their female customer service reps. *** processed my payment and once it went through I immediately received a text message from my bank cardholder confirming my payment of $214.86 to Quill Corporation. I also received a company invoice from Quill confirming that my payment of $214.86 was applied to my account and that my remaining balance was $500 (which I paid in September 2022). Quill shipped my printer to me after I made the first payment of $214.86. For several months now Quill.com has been sending emails to me stating that they can no longer find record of my payment of $214.86. I have spoken to them on several occasions about this and I have SENT ******** PROOF OF MY PAYMENT to them several times, but because they lost the record of my payment they want me to make the payment AGAIN!! They keep emailing me saying "Recently you shared your payment information with us and we appreciate it. However, we can't find your payment in our records so you still have an outstanding balance of $214.86. Please remit payment to us..." THIS IS UNETHICAL AND UNFAIR of them to expect for me to make another payment of $214.86 just because they lost the record of my payment. When I looked up the reviews on this company, I found that I am not the only customer they've done this to. They have done this very same thing to other consumers as well. I have NEVER experienced anything like this with any other company I've done business with. ENOUGH IS ENOUGH!!!

  

  Business Response

  Date: 02/07/2023

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/05/2022 - Bill paid for $310.21. Quill claims I did not pay despite providing proof from the bank that payment was indeed made. Now they have turned me to collections despite MANY efforts to resolve this. *** spoken to **** in accounts who has assured me she has escalated the matter and that it will be resolved and cleared in ***** hours. It didnt happen. *** now spoken to her again and she now claims it will be resolved and cleared in 24 hours. I will NEVER order from QUILL again. They provide quick delivery but their account management is an absolute nightmare.

  

  Business Response

  Date: 01/24/2023

  We contacted the customer, identified and resolved the issue.  Customer is satisfied. 

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their product, " brightair scent gems (Lavender)I am unable to open the jar to engage the scent aspect of the beads.I asked for help as to how to open the jar and was given vague instructions that were not pertinent to my order.I have tried to recontact them with no luck.Now I find out they will not accept returns and will not issue refunds.All I want is proper instructions for this particular jar or at the very least a partial or ideally a full refund of $13.35 I need your help please.Thank you ******************************

  

  Business Response

  Date: 01/25/2023

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recently ordered a gift card from quill.com. I received the gift card, and the gift card has an available balance of $0; it says the initial balance is $300, but when I look at the transaction history, it's showing my company name, ********'s ***************** and it has an amount of $300 in parentheses. I've always known parentheses to be a credit back to the card in some sort of fashion, so I'm wanting to know if there is anything that Quill will be able to assist me with, maybe getting me a replacement or refunding me for this gift card.

  

  Business Response

  Date: 01/16/2023

  We contacted the customer, advised he must directly contact the credit card vendor for card balance issues/questions. Provided direct website and phone information for the vendor.  We consider this complaint resolved.

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know what these incompetent morons are doing. I ordered 2 printers from them 2 days ago, with "guaranteed 2 day shipping. I got no tracking info. When I emailed them they told me it would arrive today. Well, today came and went, I look at the tracking on their site and it shows now, without notice, "customer requested Re-delivery" I emailed and called them, the first person on the phone put me on hold and disappeared. The second person has no idea, and then I get an email that they cancelled the first order and are re-processing a whole new order from scratch, so ANOTHER two days until they s**** up again. I don't think I've come across a more incompetent company. JUST DELIVER THE **** PRINTERS!!!!!! They partner with Staples EasySchmucks, a company that should've gone out of business a decade ago. What a 3rd rate bunch of idiots

  

  Business Response

  Date: 12/28/2022

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.