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Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,131 total complaints in the last 3 years.
    • 340 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new motorhome on 10/31/2024. We have not received our registration or license plate. Our finance company has not received the title.   

      Business Response

      Date: 02/26/2025

      February 26, 2025


      RE:       ***** ******/ BBB Case 22938231
                  Our Case  05301269

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has spoken to the customer. Customer has Title and Registration. To that end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4th, we took our trailer to Camping World in ****, where we purchased it from, for service on several issues. They informed us it would take 3 to 4 weeks to be able to look at it. After being there for 1 month, I began trying to obtain a status update. I left several messages for service with their receptionist, who assured me each time she was passing the message onto service. I never received a call back from service after trying for over a week. I then reached out again and this time asked who I might be able to speak with since service is never available and doesn't return my calls. The receptionist said she would inform the manager, ****, who I began leaving messages for. After 3 attempts to reach **** with no success of speaking with her or having her return my calls, I informed the receptionist that if no one would return my calls, I would be filling a complaint. The next day, **** finally called me back to say she needed to look into where service was with our trailer. She called back to say they were getting it looked at now and she would call me back with an update. I had to call again but **** followed up later that day to explain most of the issues were not true issues they could work on. I explained that one of the issues was the door jam falling on my mother in laws head and she said they would look at it again. She said she would also reach out to the vendor on another issue and she would update me. I have tried several times over 2 weeks now to receive an update and once again not receiving any call backs from ****, which is what prompted me to file this complaint.

      Business Response

      Date: 02/20/2025

      February 20, 2025


      RE:       *** and ****** ******/ BBB Case 22903229
                  Our Case  05298603

                  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                  CWRV Sales confirms communication with Bilialan Hunter. CWRV Sales has addressed Bilialan Hunter's concerns and are scheduled to pick up their unit Saturday 2/22/2025. To that end we consider this matter responded to.


                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *** and ****** ******.



      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 22903229

      I am rejecting this response because:
      Reject Business Response. We went to pick up our trailer but they informed us they damaged our trailer while parked in their lot and needed to order parts to fix it. They also told us after obtaining more information about one of the issues we brought it in for, they were not sure that issue was properly investigated and would work on that. I've tried to obtain updates on when this would be fixed with no luck.
      Sincerely,

      *** ******

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      C/W of dover installed the Convection Microwave oven into my RV, they did not install the 2 filters or glass tray that are suppose to come with it, the 2 screws' that mount the oven in the top were screwed in crooked and are stripped and they refused to fix it, i cannot use the microwave at all. this does not include all the other factory defects that they wont fix, i just want them to pay C/W of ***********/Ocala to come to my house (cause i cant move my RV) to repair/replace the microwave that they installed improperly with the missing parts or them to come to my house to fix it themselves like they came to my house to replace my couch. never been treated like c*** like this before.

      Business Response

      Date: 02/12/2025

      February 12, 2025


      RE:       ******* ************/ BBB Case 22921969
                   Our Case  05297257

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales confirms we have spoken to Mr. ************* We can confirm that a mobile visit was conducted to initiate the warranty process for the necessary repairs.Furthermore, we would like to clarify that the model purchased by *************** does not include the factory additions he requested. These additions would incur an additional cost,

                     which has been communicated to the customer. To that end we consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *************



      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22921969

      I am rejecting this response because: it don't matter what type of unit comes with the toppers or not, i was promised the toppers would be on this unit as i told ***** ****** and the Managers at the Dover C/W. they just don't want to stand being their word and install the toppers on my unit, its a simple thing, stand behind your word, be honest. the salesman promised and so did the finance officer.  that's the first thing, the 2nd thing is they have not installed or repaired the convection oven yet so for that i will not accept this BBB complaint offer either. Its is still missing all the parts inside the unit, the 2 screw's that hold the top are still crooked and probably stripped and its still missing the filters.  thank you very much, 

      Sincerely,

      ******* ************

      Business Response

      Date: 02/20/2025

      February 20, 2025

       

      RE: ******* ************/ BBB Case 22921969    

            Our Case  05297257 

       

      Camping World RV Sales, LLC ('CWRV Sales") is in receipt of the above-referenced consumer complaint (the "Complaint") recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.     


      As previously stated in our prior response, CWRV Sales confirms we have spoken to Mr. ************** We can confirm that a mobile visit was conducted to initiate the warranty process for the necessary repairs. Furthermore, we would like to clarify that the model purchased by Mr. ************ does not include the factory additions he requested. These additions

      would incur an additional cost, which has been communicated to the customer. We consider this matter responded to.


            Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ************.

       


      Respectfully,


      CWRV Sales

      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22921969

      I am rejecting this response because: they or i assume that they are gonna correct the warranty problems that we are having now. only one has been fix so far, has been a month now. we will see on the others???? i wont accept their response one the toppers. i was promised the toppers. they said they were on this rig and they were not,  its as simple as that, i was treated bad  at the C/W in ***** and never even received an Apology? i mean 7 hrs there at the C/W in ***** and treated like i was treated???? no more camping world.......

      Sincerely,

      ******* ************

    • Initial Complaint

      Date:02/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an insurance claim and I called Camping World of ************ to have their mobile service come out and give an insurance estimate for some damage to my RV. The estimate was scheduled, something came up so I had to reschedule. I called to cancel and they told me to call back when we needed them. Several weeks went by and I called back to have their mobile guy come out and give us the estimate. Thats when I started getting the runaround. I spoke the ** *****. ***** said he wouldnt be able to have anyone come out until Feb. 2025. I said that would be fine. Then ***** **** peddled and told me to ask the insurance adjuster to come out and give us an estimate (why would he do that? that is going to cost Camping World tens of thousands of dollars of business). I took his suggestion and called our insurance company to request an adjuster and was denied. I called ***** **** to request mobile service and now ***** lied to us and declined to help us with our claim. I have also spoken with someone at corporate that was completely useless and would not do their job. Would also like to warn people nationwide of Camping Worlds employees lack of integrity and horrible service.

      Business Response

      Date: 02/10/2025

      February 10, 2025


      RE:       ****** ******/ BBB Case 22917772
                   Our Case  05297128



                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. 


                     CWRV Sales confirms that due to Mr. ******** previous interaction with our employees, including his behavior and language, we have chosen not to do business with him and recommend he take his business to another non-Camping World facility. To that end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******.



                      Respectfully,  

                     CWRV Sales 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10 16 24 money ****** . A 2000 dallor charge for camp ready package. A 200 refund was given camper did not work at campsite. Will not take responsibility for the poor workmanship. Would like my 1800 dollars. None

      Business Response

      Date: 02/20/2025

      February 20, 2025


      RE:       ***** ********/ BBB Case 22903553
                  Our Case  05293078

                  Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                 CWRV Sales confirms communication with ***** ********. CWRV Sales is working with ***** ******** to resolve his warranty concerns. To that end we consider this matter responded to.


                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12th 2024, we picked up a new 2023 Montana 5th wheel camper from Camping World in *********, **. We had multiple issues with the finance manager on this date which was eventually resolved. During the walk through it was discovered the radio did not work. A new one was mailed to us. Upon arrival at home, a window shade had broken during transit by coming apart. I was able to fix the shade or so I thought. We then traveled to a camping location and the same shade had come apart again. I called Camping World on 10/30/24 and left a voicemail for Korrena. After no return call I called camping world again on 11/7/24 and spoke with ******* ***** who stated she needed a number off the shade to be able to order a replacement. She nor her service tech who she called into the office could tell me how to remove the shade in order to find the number. (For future reference, you push up on the black tabs and then while up, slide them toward the wall. This opens the bracket allowing the shade assembly to come out). It took me several weeks from trial and error and online videos to figure out how to remove the shade without breaking it. Once I got the shade out on 11/22/25 and gave ******* the number on the shade she stated this was not the correct number (this was the only number on the shade) and she needed the measurements. She would use the measurements to order a replacement shade. On 12/13/25 I supplied the measurements. During this time, I have emailed, called, and on 11/25/24 filed a complaint with the corporate office in ********. Also during this time, the main television stopped working. On 11/7/24 I sent the required and requested documentation and information to Korrena. I have also complained about the length of the power cord to the 5th wheel camper. This is a 41 unit. 3 times since traveling with this unit we have been required to move due to the cord not being long enough to reach the meter.

      Business Response

      Date: 02/14/2025

      February 14, 2025


      RE:       ***** ********/ BBB Case 22896563
                   Our Case  05291805


                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales confirms communication with ***** ********. CWRV Sales is actively working with ***** ******** on resolving their remaining concerns. To that end we consider this matter responded to.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a C Class Four Winds, 2020 RV. Here are the issues I am complaining about and would like fixed:1. I was charged $91,500 for this RV. As soon as I drive it off the lot the price went down to $51,500. I know because I took it to another Camping World near my home and was told the price of $51,500. This was 2 weeks after I purchased the RV.2. When I purchased this RV I was told it was a 2020. But, later I found out it was a 2019 ***** fix this situation I would like a new contract with the correct sales price of $51,500.

      Business Response

      Date: 02/07/2025

      February 7, 2025


      RE:       ***** *********/ BBB Case 22894932
                  Our Case  05291722

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                  CWRV Sales has provided ***** ********* with the manufacturer's VIN verification confirming her unit is a 2020 model. Copies of all product documentation have also been sent. We are unable to renegotiate the purchase price, as the sale was finalized seven months ago. To that end, we now consider this matter responded to.


                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *********.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Picked up on 8-24-24 Paid - $3,328.76 We had dropped our camper off in May 24, for a new roof to be installed due to a small tree falling on the back of it, and to have an additional AC unit added. Upon pickup/inspection, it seemed as though the roof was fixed and replaced. I only use my camper for work, and did not go on call until 12-29-24. The first night of being in the camper it came a storm with heavy rain, the exhaust vent for the bathroom was pouring water all in the bathroom. The next day I got on top of the camper to inspect the vent, and noticed there was a gap in the frame of the exhaust vent. I also noticed that the slide weather seals werent replaced like I had asked, and it looked as though the whole roof had not been replaced and it also looked like they had not cleaned the debris off the roof before putting the new rubber down. I also noticed that my gutters were broke, and there were more holes not filled with self leveling caulk. They turned the claim in on insurance for the roof, but the whole thing looked like it came off a used camper!! I called on 12-30-24, and was told to TARP it. I have been promised call backs multiple times and they call back 1-2 weeks later with no resolution. I have pictures of all the roof but it isnt allowing me to upload them.

      Business Response

      Date: 02/12/2025

      February 12, 2025


      RE:       ***** ****/ BBB Case 22888334
                   Our Case  05288640

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.   


                     CWRV Sales has come to an amicable agreement on repairs needed and customer is satisfied. To this end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ****.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 27th I answered a ******** Market Place ad from Camping World and their sales rep ******* ***** for a 2024 **** Freedom Elite31 FE ***************** with listed price of $59,999. She set up a time for me to see the ** on Tuesday, January 28th. A lady from Camping World called me to set up the time and confirm the appointment. I went onto the Camping World web site and asked her if she could verify the price since the Market Place ad and their website were different. She assured me that at the end of the month the managers would drastically reduce prices to get sales. The appointment was set for 2 pm on Tuesday. Shortly after I received a ******** message from *******, "I'm so sorry I had the incorrect price listed for this camper. I had listed about 20 in a row and entered the incorrect price. Are you still interested in coming to see it? Again i'm so sorry!!"I told her she needed to honor the advertised price that this was Bait and Switch.I contacted the store and spoke to the sales manager, ********** ****** and discussed what happened. He asked me to send screen shots of our conversations by email. I did and he said her would get back with me by the next day., I have emailed him twice with no response and left two messages with his receptionist and have not received a reply.I have the recorded conversations and all documentation on the posted ad and expect them to honor the advertised price.

      Business Response

      Date: 02/03/2025

      February 3, 2025


      RE:       ***** *****/ BBB Case 22883154
                   Our Case  05285947


                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has spoken with Mr. ***** and apologized for the error. This camper was posted on employees personal ******** page, and by human error was posted with the wrong price. The incorrect price that was posted on employees ******** page has been corrected. To this end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *****.



                     Respectfully,  

                    CWRV Sales 

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON July 17, 2025 I purchased a ************** from Camping World, **********************. They collected $4686.83 from me for sales tax and the actual sales tax was $1859.83 - I have been trying to get a refund since September and can not get this to happen!

      Business Response

      Date: 02/05/2025

      February 5, 2025


      RE:       ***** ********/ BBB Case 22882679
                   Our Case  05283419


                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.  


                     CWRV Sales confirms we spoke to ***** ********. We can also confirm that the refund was delivered on 2/04/25. To that end we consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********.



                      Respectfully,  

                     CWRV Sales 

    FreedomRoads, LLC is NOT a BBB Accredited Business.

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