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Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,128 total complaints in the last 3 years.
    • 343 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brand new Camper purchased in April of 2024, brought back in July of the same year because of a roof leak. They let it sit in the heat all summer before finally working on it in October and by then the entire inside had grown mold inside the walls. They called and said it was finished being worked on in October so we drove 2 hours one way to pick it up with it to still have mold inside the walls and stained panels. Were now going on 7 months of not having a camper were paying for and they refuse to answer calls or do the work and return it.

      Business Response

      Date: 02/12/2025

      February 12, 2025


      RE:       ***** *******/ BBB Case 22882564
                   Our Case  05285522

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales confirms we have spoken to the customer. ********************** is working with ******** to find an amicable resolution. We consider this matter responded to.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.



      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 02/13/2025

       
      Complaint: 22882564

      I am rejecting this response because:

      We have yet to receive our camper back fixed, and only received communication when we made the multiple calls asking for updates. We will be satisfied and agree to close the case once our camper is sitting in our driveway 100% fixed. 

      Sincerely,

      ***** *******

      Business Response

      Date: 02/19/2025

      February 19, 2025

       

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. 


      CWRV Sales confirms we have spoken to Mr. ******** CWRV Sales confirms that customer repairs are completed and the mold test was negative. Mr. ******* has an appointment schedule to review the repairs and take his camper home. CWRV Sales considers this matter responded to.


      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********


      Respectfully,


      CWRV Sales

    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the purchase of our **, Camping World has NOT been easy to work with. They have NOT fixed the ** as it should have been, they argue over every issue that arises with it, and when they say they cannot fix something, the excuse is that they only fix things covered by warranty. We purchased there "recommended extended warranties that cover the ** bumper to bumper" however, they are never able to use said warranties. In March of 2024, I faxed our cancellation request for the warranties, total price of $14,551. That request was NOT handled. As of today, Jan 31, 2025, Camping World is still denying us our cancellation and refund. Their team is basically selling warranties that are worthless, thus committing fraud.

      Business Response

      Date: 02/05/2025

      February 5, 2025


      RE:       ******* ******/ BBB Case 22881932
                   Our Case  05285660

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has spoken to the customer. Cancellations have been processed and information provided to customer. To that end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.



                      Respectfully,  

                     CWRV Sales 

      Customer Answer

      Date: 02/05/2025

       
      Complaint: 22881932

      I am rejecting this response because:

      While we were given a refund, no settlement statement showing how said refund was determined.  The refund of $9132 is well under what we paid for the warranties.  We were told that we would receive information on what was being refunded and how the amounts were achieved.  The apology that we received from a regional Vice President was, sorry about the issues, but if you are ever at Camping World, let me know and I'll get you a store credit.  Why on earth would we go back to a place that we have had such issue with?? We will consider this closed when the refund amount is explained and agreed upon.

      Sincerely,

      ******* ******

      Business Response

      Date: 02/10/2025

      February 10, 2025


      RE:       ******* ******/ BBB Case 22881932
                  Our Case  05285660

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. 


                     CWRV Sales has contacted this customer. Customer was provided a breakdown of cancelled products. To that end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped off camper 10/19/24 with agreement for 22 point camper inspection for $0, complete the required inspection warranty paperwork I provided them, and complete a winterization on the camper for $139.99. On 10/31/24 I received an email from Camping World stating that my camper was ready for pickup in which they were also recommending a roof preventative maintenance for $499.99 and a spot seal for $****** plus $100 for the caulk. I responded asking if during the inspection they found any any areas on the roof that required re-caulking/sealing since this unit is only approx. 1 year old and if so should this be covered under the warranty. They responded that this is considered maintenance and extended warranty will not cover this . There are areas where it does need caulking . They asked if I wanted to do this after the cleaning so that it adheres to the roof . Normally the cost of spot sealing the roof would be ****** plus caulk but it??s not a lot, so I asked the tech to drop the price to ****** plus the caulk. I replied to go ahead and clean/spot caulk since they were only going to be charging $190. On 11/20/24 they finally emailed me back stating that my camper was done and provided the invoice. On this invoice they were charging me for the winterization, the $190 for the spot caulk and $100 for the caulk but then they were also charging me for the roof preventative maintenance for $499.99 which I did not approve to be done. I have since have expressed that I did not at anytime agree to this $499.99 preventative maintenance but only to clean the areas where they would need to spot caulk and caulk those areas for the $190 plus caulk. They refuse to remove this charge from my bill and as of today have replied that they will not release my camper back to me which I own until I pay the full invoice that includes this $499.99 charge. Need help.

      Business Response

      Date: 02/05/2025

      February 5, 2025


      RE:       ********* ******** / BBB Case 22879359
                   Our Case  05284759

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                  CWRV Sales has contacted ********* ********.  ********* ******** and CWRV Sales have reached an amicable agreement. To that end, we now consider this matter closed. 


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********* ********.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We put $500 down and the bank rejected our finance agreement. I would like our $500 down payment returned.

      Business Response

      Date: 01/31/2025

      January 31, 2025


      RE:          ****** ************/ BBB Case 22873972
                     Our Case  05283674


                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has contacted ******** Sell and ****** ************ regarding their concerns. CWRV Sales has come to an amicable resolution with the customers. We consider this matter responded to and will work with the customer on any future concerns.


                     Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ************.

       


                     Respectfully,  

                     CWRV Sales 

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repairs on 2023 Heartland Pioneer RG28 Bought May 2025 Numerous repairs

      Business Response

      Date: 02/07/2025

      February 7, 2025


      RE:       ********* ******/ BBB Case 22868963
                  Our Case  05282523



                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                  CWRV Sales has spoken with Mrs. ****** and updated her on the status of the repairs. Customer understands that there is one repair remaining that parts are currently on order for. To this end, we now consider this matter closed.

                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********* ******.



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to share my experience with Camping World regarding the consignment of my van. I trusted Camping World to care for my vehicle during the consignment period, but when I retrieved it after 60 days, I found significant damage and signs of neglect.Two weeks prior to the end of the consignment period, the Manager called me asking about the operation of the sliding door, as sales staff were reportedly having issues with it. Despite this conversation, no mention of additional problems or damages was made to me at that time.When I picked up my van, I was handed the keys and asked to sign off without any disclosure of issues. Upon inspection, I noticed the sliding door was not closed properly. Upon further inspection inside, I discovered:1.Steering Wheel: Completely chewed up, causing significant damage.2.Sliding Door: Left ajar and not functioning properly.3.Interior Paneling in the Back: Damaged and chewed up, likely from rodent activity.I believe that the sliding door being left ajar is how a rodent was able to enter the van, resulting in the interior damage. This level of negligence is unacceptable, as my van was entrusted to Camping World in excellent condition aside from two minor issues: a bathroom door lock and the power panel for the awning.I immediately brought these issues to *** *********, the person in charge of my consignment. He acknowledged the sliding door issue had been brought to his attention by an employee the day before but claimed no knowledge of the steering wheel damage. *** stated that Camping World is not liable.While I understand that I signed a consignment agreement stating Camping World would not be held liable, this situation clearly stems from neglect and failure to disclose the damage caused while the van was under your companys care.Ive obtained a quote for the steering wheel repair, which will cost $500. The sliding door will only work in manual mode and hasnt been assessed by a mechanic yet.

      Business Response

      Date: 02/04/2025

      .February 4, 2025


      RE:       ******* *****/ BBB Case 22862977
                  Our Case  05281333

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has spoken with ******* ***** and come to a mutual agreement. To this end, we now consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *****.

       



      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to look at Campers at Camping World, I found one I liked and talked to someone about it, they told me I needed a $2000 down payment, which I didn't have at the moment but they told me that I could reserve it with $400 and come back later with the $1600. After giving them the $2k down payment, they let me drive the camper home with me. A couple weeks later when I went to make the first payment on it, I called the bank because I realized I didn't have any. information on how to make a payment. The bank handling the loan told me that the loan wasn't finalized and I had to talk to the financing manager at Camping World, *******. After I spoke to the bank, I immediately started getting calls from ******* asking me for more information before they could finalize the loan, but I had already had the camper at with me for about 2 weeks. They told me that if I didn't have the information they needed I would have to return the camper and pay an extra $1600 restocking fee! I was told if anything was wrong I could return it within 30 days (mind you I still had about a week before the 30 days) and get my money back but instead they ended up charging me more money, I lost almost 4k. ******* told me I could report stolen if I wanted my money back. I feel I was robbed of my money and they scammed me. I want my money back, I should have at least gotten my deposit back.

      Business Response

      Date: 02/04/2025

      February 4, 2025


      RE:         *** ******/ BBB Case 22855880
                    Our Case  05281035



                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has been in contact with the customer and have reached and amicable agreement with Mr. ******* To that end, we consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *** *******



                     Respectfully,  

                    CWRV Sales 

      Customer Answer

      Date: 02/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me.

      Although this matter has been resolved with satisfactory response: a partial refund. I still believe that this matter should be further investigated, due to the fact they tried to claim that I only gave them $2000 when in reality, I paid them $3600. Camping World claimed that they didnt see that on their end. Per their statements, I had only given them $2000. I searched through the paperwork I received from them at signing and found a receipt to prove that I, in fact, had given them $2000, plus another $1600. Only after sending them proof of receipts I received from them was when they called me to let me know they were going to write me a check only for the $2000. Even though I think they were very helpful in resolving this matter, I feel this should still be investigated further. Why did they only log partial amount of the money that was given when in reality, more was given. Where was the money? Has this happened to any other customers? 


      Sincerely,

      *** ******

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Camping world sold me a camper with 2 bent/ damaged axles per their own service **** and wont give any updated info.

      Business Response

      Date: 02/03/2025

      February 3, 2025


      RE:         ***** *******/ BBB Case 22833692
                    Our Case  05273351


                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.  


                     CWRV Sales confirms communication with ***** *******. ***** ******* has picked up their unit and has come to an amicable agreement with CWRV Sales. To the end we consider this matter resolved.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.



                       Respectfully,  

                      CWRV Sales 

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Camping world has had our trailer for one year warranty work for 4 full months, where 2 separate times we have been told we would be able to pick up our trailer and haven't, as well as them damaging our trailer while it was in their possession. We dropped our trailer off for cosmetic 1 year maintenance through our warranty September 3rd 2024. We have paid over $2500 in the monthly payments for our trailer, the warranties, the insurance and we have lost money on 2 trips we were told we would have our trailer back for. They have lied about multiple things they have done for the trailer, and scammed us and others. The location is ran with horrible management you are unable to speak to the same employee more than once, and management refuses to help you. We have been escalated to the Regional manager and even the corporate office (who has been extremely unhelpful). They hit our trailer while it was in the their possession and then tried to lie about specifics of the situation, and we were told for the second time we could come pick up last week and then called say of to let us know we can't and it is not ready. They also are demanding $700 from us for services we shouldn't be charged for. We are out thousands of dollars and can not even gain the trailer back in our own hands. 

      Business Response

      Date: 01/15/2025

      Good Morning,

      Attached, please find a response to the above mentioned-customer complaint ********
      Consumer ********* ********

      Sincerely,

      CWRV Sales

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have bought our camper about 3 months ago and have been waiting to receive the registration and license plates we were suppose to get 1 maybe 2 weeks after our purchase. We still have no received them. They are blaming the dmv or that they dont have someone currently there working for the license. We are not able to legally drive around our camper due to the temp tag they gave us has expired. We have called to ask and talk about it multiple times but no one will speak with us or tells us itll be there soon and that is the end of it. I should t have to pay them registration tags and title fees if I dont receive any of the items I had to pay for and get the run around.

      Business Response

      Date: 01/16/2025

      January 16, 2025


      RE:         ******* ******/ BBB Case 22791131
                    Our Case  05263510

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    


                     CWRV Sales has spoken to ******* ******. We can confirm that we have overnighted the license plate to her residence. To that end we consider this matter closed.


                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.



                      Respectfully,  

                     CWRV Sales 

    FreedomRoads, LLC is NOT a BBB Accredited Business.

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