Business Profile

RV Dealers

FreedomRoads, LLC

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Pattern of Complaints

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,140 total complaints in the last 3 years.
357 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new camper in September of 2022 at Camping World in ***************** live in until we got established in ********During Hurricane ****** it sustained damages. In July it was taken to Camping World for repairs. so we purchased a shed to live in until the camper was finished which was an additional ****** not including the cost of materials for making it ************ it is May and my camper still isn't fully repaired.They told me it was ready to go!My husband picked up the camper and several parts are missing that they have yet to find. there's also new damage to it. I owe a little over ****** make my payments on time pay the insurance on it yet I'm still unable to utilize it. I've called, emailed corporate, went in person to try to get these issues resolved.Nothing!They were supposed to call me the 3rd week of April. when they said the parts would be in. I have heard nothing. I call and all I get is a run around.I'm beyond frustrated and need advice because Idon't know what else to do!? This company needs to be held accountable for their negligence! It's been almost a year.I've contacted numerous lawyers and have gotten No help.Please any advice would be greatly appreciated. Thank you for your time and help,**** ******
Business Response
Date: 06/16/2025
June 16, 2025

RE: **** ******
BBB Case Number: 23400037
Our Case Number: 5464814

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we spoke with **** ******. Due to recent store closings, we will coordinate with a different dealer to have the necessary parts ordered and installed at her convenience.
To that end we consider this matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.
Respectfully,
CWRV Sales
Customer Answer
Date: 06/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:05/30/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a used 2017 Cross roads Zinger camper from Camping world at ******* in ***********, ******. We were showed the camper by ******, the salesman. We were told that the camper would be cleaned and everything would be tested. Neither happened. We communicated with the General Manager and came to a resolution of a $500 gift card. This was prior to us actually getting to use the camper. Upon using the camper for the for the first time, we discovered some issues with the camper that would have been discovered had they actually done their job and did the complete inspection of the camper. The first issue we discovered was that the bathroom faucet leaks. We discovered that when we found water leaking under the camper from the bathroom area. The second issue we found was that the Electric side of the Hot Water Heater does not heat up. This would have also been discovered had they actually tested it. The third issue is with the Battery that they "Replaced" on the camper. The battery they installed does not maintain a charge. We used the battery for raing the tongue **** and lowering it. We parked the camper for 4 days and went to extend the Slide out and the battery was dead. We charged the battery on my trikle charger for over 24 hours and it only went to 90%. Camping World did resolve the first issues, and based upon other customers experiences, we have decided to take the additional issues here. We realize we purchased a used unit. However, the Salesman stated to us things that never happened and we don't see any other resolution. We did purchase a warranty, but have been told that the warranty won't cover the issues and that if they did, we would have to pay upfront and then get reimbursed. Again, these are issues that should have been addressed before the camper ever left the lot.
Business Response
Date: 06/13/2025
June 13, 2025

RE:       ******** ******/ BBB Case 23399539
              Our Case 05465090

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales has contacted the customer via phone and email without a response. If he still needs assistance, please have him contact us as soon as possible. To that end, we now consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******** ******.

Respectfully,

CWRV Sales
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a 2022 ***************** 229RK Camping World in *****************. We came in around noon time and spent the rest of the day there waiting for them to prep our new RV while they inspected our trade in. Finally at around 3:30 **** finished with his inspection of our trade in and we went over some issues he found. We agreed to either add another $1,000 dollars to our loan or pay another $1,000 down, but we asked to see what the payments and interest would be for each example. Around 4:00 we went into ******* ****** office the Sales/Finance Manager. He never gave us the options that we asked to see. He went right to the sales mode and he was determine to sale us: Platinum, or Gold, or Silver and or Bronze. We said we weren't interested but he didn't want to hear that, so he started saying how anyone with smarts would see the value in choosing one. We didn't want it, but he would not listen. We just want to sign paper work and go home that was two hours away. We thought we were financing through ******** where I had my other RV finance through, but somehow we ended up with *******************. ******* keep hammering us how we weren't very bright if we didn't select one of these extra add on. Finally he narrow it down saying we have to take the **** My wife got very angry and left. He then told me if we didn't accept the *** he would have to spend another 30 min or so redoing paper work and going through another bank. We were force to take the *** in order to leave and not have to wait any longer. So we ended up with something we didn't want, we ended up with a higher interest rate and a higher payment. We were not giving the opportunity to see what the extra $1,000 added to the loan look like or put another $1000 dollar down. ******* forced us to do something we didn't want and robbed us of making the choice we wanted instead he just added the $1000 into the loan and proceeded to force us to purchase the add on.
Business Response
Date: 06/04/2025
June 4, 2025

RE:       ******* and ***** ******* / BBB Case 23398580
              Our Case 05456747

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRVS confirms that we have spoken with ***** *******. We apologized for the negative experience she had with the finance portion of her visit. We explained that while the loan terms cannot be modified after funding,we are able to cancel and refund the *** policy upon request. Mrs. ******* acknowledged this and will reach out to proceed with cancellation if they choose to do so.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* and ***** *******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/06/2025

Complaint: 23398580

I am rejecting this response because:  this whole situation is unethical and the way we were treated by ******* ******. He was very rude in belittling us because we didn't want any of the options; insinuating that we weren't very smart by declining these options. All we wanted was for him to show us the different scenarios regarding the $1,000 down payment so that we can make are own decision (the customer) (since we are all forgetting who the customer is) but he decided to make that decision for us which cost us more money than we were willing to pay. Plus pushing us for options that we didn't want from the beginning. It took us a total (including travel time) 9 hours to go through the unbearable process.We were tired and exhausted and we felt ******* took advantage of ***** ******* said we had to except the Gap or he would have to start all over and get new financing, redo all the paperwork (which would have taken another 45 minutes to an hour to complete). By this time his pressuring caused us mental distress and now we want to be compensated for his unprofessional business structure. We are an elderly couple who are on a strict budget and by not giving us the options, put us in a situation that will take away from our necessities. In general, we were taken advantage of due to our age, treated with disrespect and showing us no regard to financial options. In my opinion, it doesn't matter what the financial differences were it's the fact that we were not given an opportunity to choose which is our legal and moral right. If we cannot come to an agreement to a compensated matter, we will have no choice but to seek legal counsel.

Sincerely,

******* & ***** *******
Business Response
Date: 06/09/2025
June 9, 2025

RE:       ******* *******/ BBB Case 23398580
              Our Case 05456747

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales confirms we spoke to ******* and ***** *******, we have come to an amicable resolution on this matter. To that end we consider this closed

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an extended warranty for the 5th wheel camper I purchased on 08/24/24. At the time of the purchase, it was explained that I could take the camper to any repair facility, it would be a $100 deductible rather than $50 to use Camping World for repairs. I now need repairs to the awning motor and the local repair facility (not camping world) does not work with extended warranties due to the number of "hoops" that need to be jumped through for payment. I called Assurant which is the issuer of the warranty, and they advised all work must be approved by them before any payments will be made. I only bought the warranty because I was told I could use any repair facility. Nothing was mentioned that all work needed approval prior to completion. I have called Camping World Apollo 3 times in 2 weeks and have had to leave a message for a return call. No one has contacted me regarding my cancellation request of the extended warranty. Assurant advised the cancellation request must come from Camping World directly.
Business Response
Date: 06/24/2025
June 24, 2025

RE:        Christina
Seilhamer/ BBB Case 23397920
              Our Case 05464505

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales confirms we have attempted to contact the
customer via phone and email with no response. If the customer needs
assistance, please have them reach out. To that end, we now consider this
matter closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Christina
Seilhamer.

Respectfully,

CWRV
Sales
Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23397920, and find that this resolution is satisfactory to me.

Sincerely,

Christina Seilhamer
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a rv and over paid taxes on tag and registration.This was directed in the accounting department after the sale and is mandatory but now I cant seem to get information 30+ days later where the refund is or where it when and when. The bank has nothing also so it leaves me to believe bad customer service or being shady to withhold ******** should be around 500$
Business Response
Date: 06/09/2025
June 9, 2025

RE:       ***** *******/ BBB Case 23395286
              Our Case 05466847

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales confirms that we have spoken with ***** *******. We apologized for the delay in issuing the refund and confirmed that it has now been sent to the lien holder. To that end we consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/11/2025

Complaint: 23395286

I am rejecting this response because: I have no tracking history or proof in my mail or the loans proof that the refund has been sent.
this has been consistent from this business tell you one thing but no proof in the action.

im seeking proof the money is in my account or credited to my loan before I accept anything from this business.
Sincerely,

***** *******
Business Response
Date: 06/17/2025
June 17, 2025

RE:       ***** ******* / BBB Case 23395286
Our Case 05466847

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales confirms that we have spoken with ********** and provided him with the tracking information for the refund he is expecting. To this end we consider this matter closed.

Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dropped off my rig for warranty work, took 2 months. talk to the ** *****, he wouldn't even talk to me at all (cause it was FRIDAY) unless i made an appointment, i almost yelled at him cause you have had my rig for 2 months and you have done nothing, he threated me saying "with that attitude i will have your rig towed to the front and you can get out of here" today is Friday i don't have time for you, make an appointment for next week and he walked away. no professionalism at all. ******** came and helped me, said she would have my rig ready for me next Tuesday for me to pick it up, i also said what about you guys buying my rig, what a mistake, Monday i went in, talked to **** he offered me 46k. that's it, he also said i would lose all factory warranty and all service connected warranty etc., if i sold it to anybody but them, he also said that they are the ******* of the ** world and that *** (ME) you can't hurt us, like wow, i said i would talked to my wife, i left, Tuesday i came to pick up my unfinished rig, remember, they never replaced my microwave, never fixed the bent chrome in the bedroom slide, i can not use this rig, if it leaks air through the bedroom slide, then it will leak water/rain i have to keep it covered right? cant be on the road in the rain or anything. thank you camping world, i inspected their work on other things that they did, shelves in the bedroom, the man had to redo the screws, they put them upside down so we would stab ourselves, they couldn't put the microwave back in correctly, when the fan is on, it still blows air out the front on the left side. final thought, you couldn't fix my rig in 2 months, your ** ***** didn't have the time (10 MINUTES) to talk to an upset customer, *** claims that your guys are the ******* of the ** industry and can't be hurt by little O me, well you can, I AM NO LONGER A CAMPING WOULD CUSTOMER. got me a class A ********* so i can travel this summer
Business Response
Date: 06/05/2025
Good afternoon,

Attached, please find a response to the above mentioned customer ******* ************ complaint 23396126.

Thank you,

CWRV Sales

Customer Answer
Date: 06/06/2025

Complaint: 23396126

I am rejecting this response because: i forget who called me from camping world. i didn't have the time to talk to her. i was at *** getting registration, all she did was make excuses on why my unit was there for 2 and half months and not getting fixed, it normally only takes a few days to get warranty things approved not months. i still want my unit fixed if i don't sell it when i get back to ******* this fall...., i still want an apology from the ** of camping world of Ocala for treating me so bad. read my complaint. you have still lost a customer and have done nothing to get me back. so sad.

Sincerely,

******* ************
Business Response
Date: 06/09/2025
June 9, 2025

RE:       ******* ************/ BBB Case 23396126
              Our Case 05460341

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales spoke to *******, we can confirm that we continue to be committed to repairing the unit if he so chooses to continue with our faculty. To this end we consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ************.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/10/2025

Complaint: 23396126

I am rejecting this response because: again they take no responsibility for their actions or lack there of. took 2.5 months to fix 2 things and they still didn't fix them. (replace the convection/microwave oven, repair/replace the leak/metal in the bedroom slide out and you had plenty of time.) and an apology from the ** scott for treating so bad when all i wanted was to talk to him but it was Friday so he shunned me. so sad on your part.

Sincerely,

******* ************
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/9/25 I Signed a purchase contract with 500$ down, and no secured financing for a week and no financial forms had been signed confirming who was financing. I Canceled camper purchase via email contact with financing manger asked if anything needed to be done and if refund of downpayment possible. Told yes we can do that come in to complete forms. ****** is new direct from factory and never left the facility. Went in met with location manager, was ridiculed and told Im crazy to think refund is possible. I stated I was not informed there would not be a refund due to costs incurred prepping new camper direct from factory. There is no physical proof of that being done in camper. Was given copy of first page of purchase contract to review. Went to car to review, and left to compare with documents at home. When reviewing noted the 2 business day clause, which states contract voided if financing not secured and sale voided. I did state that I was not told there would be no refund and had I known I wouldnt have come in. Reached out to financing manger who I was working with to question why I was told to come in and not informed about no refund. I did also explain that no one was aware of our conversations via email, and that I was told he should have made it clear to me that due to cost incurred prepping camper no refund would be given. I mentioned my concerns, that no financing was secured when singing purchase contract and that that a week later 5/15/25 I was still having credit pulled and message from salesman to go over options for camper. I received response from higher level management saying I took an item not belonging to myself and if I returned it arrangements could be made regarding refund. I clarified that when leaving store I took copy I was given of purchase contract. I was informed that the copy of my contract was company property and had to be returned. I believe that all other documents destroyed and my copy is all that remains.
Business Response
Date: 06/10/2025
June 10, 2025

RE:       ****** ** ******/ BBB Case 23392652
Our Case 05458658

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV Sales confirms we have spoken with the ***********. ******'s deposit has been refunded. To that end, we consider this matter responded to.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ** ******.

Respectfully,

CWRV Sales
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ubject: Formal Complaint Withheld Deposit by Camper World (Olive ******* MS)To Whom It May Concern,I am writing to formally file a complaint against Camper World in ************, ***********. I placed a deposit on a camper with your dealership, which was later wrongfully withheld . Despite my repeated attempts to resolve the matter, I have not received my deposit back.Even the salesperson involved in the transaction has acknowledged the situation was mishandled. He has since informed me that he is leaving the company and is willing to testify on my behalf should this issue proceed to court.I am requesting the immediate return of my deposit. If this matter is not resolved promptly, I will be forced to pursue legal action and file complaints with consumer protection agencies.Sincerely,***** ****** **********]May 10 2025 $701.84 May 3 $500.00
Business Response
Date: 05/22/2025
May 22, 2025

RE:       ***** ******/ BBB Case 23362046
             Our Case 05445275

              Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
              CWRV Sales has spoken to the customer, who advised us to speak to his attorney. A credit for his partial down payment was refunded to the original form of payment and should reflect on his statement within 5-7 business days. To that end, we now consider this matter closed.
              Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.

              Respectfully,

              CWRV Sales
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint is saved as a document. Please e-mail me for the sales invoice, it would not upload correctly.
Business Response
Date: 05/27/2025
May 27, 2025

RE:       ****** ******/ BBB Case 23361798
             Our Case 05445627

              Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
              CWRV Sales confirms we spoke to ****************** has agreed to come out on a mobile repair visit to resolve water leaks present. Additionally, they will partially refund charges related to purchase. To this end we consider this matter closed.
              Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******.

             Respectfully,

            CWRV Sales
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't have the exact date of when this started but it all started last year when I picked up my new travel trailer from them having work done to it. And at the time of pickup my battery system was not working correctly I brought my attention to it to them. And they said everything was fine but after hours of troubleshooting with master technician he concluded my batteries were no good. I have been fighting with them for a year if not longer to get my battery issue fixed. I never had any battery issue before I took it to them. ****************** didn't document anything about the battery issue, after going to them 2 more times and it still sits there now. No resolve on issue I contacted the battery manufacturer and he stated that if my battery disconnect switch was turned off for a long period of time and my lithium batteries drained down and not brought up to charge within 24 hours or voids my warranty so their process of turning off my disconnect drained my batteries and ruined my warranty the batteries are 1k a piece before taxes and there's 2 of them. I have told them since day one that they were lithium and I had issues since being with them. They didn't document anything so now I'm really on their **** to make this right and service says they don't have any documentation that I told them this. So they said they're not liable for maintainence of the batteries when sitting at their location and they say they didn't know they were lithium so therefore they didn't maintain them correctly and voided my warranty. But how am I supposed to maintain a unit that sits in a high fence with barbed wire locked up. We have been fighting for long time on the matter. They recently started emailing me and the first things they say is you never said you had battery issues when I first brought it there they didn't know they were lithium and playing dumb the whole time so their no liable. I have told them all the details and complained from day one. I need some help. Thank you

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FreedomRoads, LLC is NOT a BBB Accredited Business.