Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

Pattern of Complaints

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,138 total complaints in the last 3 years.
359 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2016 Crusader 315 RST Crossroads Cruiser **. I asked questions before purchase if there were major problems with the *** The only thing that was disclosed is, that it has a small soft spot that is an easy fix. And that we inspected the ** prior to the sale. I asked if the tires were road ready and the salesman ****** stated YES . We inspected the ** before selling it. However there was a blow out during delivery. I had to drive an hour to find the transport guy and pay for tire and installation. Also once delivered it has a major leakage under the underbelly. Water is leaking so bad that I cannot use the bathroom, or kitchen sink. I cannot run water throughout the entire **. I have to buy water to use in a bucket to use the bathroom. There is a big hole under the underbelly of the **. I reach out to Camping World and they have not done anything to help. This has been going on since delivery and with no resolution. I reach out to Good *** who is the extended warranty and no resolution. This company continues to ignore the problem and has stopped responding. I reached out to the CEO and no response. I can't invite anyone over to visit. There's a smell of f**** that want go away. I'm constantly buying air freshener to combat the smell. I had to leave and stay at a hotel so I want get sick. I can't continue to fork out money to a hotel. I'm livid and I want a resolution. Either refund my money, give me a different ** with the same amenities and accessories, or send a technician out to fix the leak and the soft spot. I've not slept in the ** comfortably since the purchase. This has made my first time ** experience a living h*** I'm living in the ****** area homeless. This is why I purchased the **. Something needs to be done about this. The crown molding had falling down, drawers were broken. My ** experience was messed up because of **. I hate that I purchased the ** from them.
Business Response
Date: 06/05/2025
Good afternoon,

Attached, please find a response to the above mentioned customer Charlotte Porter complaint 23346861.

Thank you,

CWRV Sales

Customer Answer
Date: 06/08/2025

Complaint: 23346861

I am rejecting this response because:
Complaint: 23346861

I am rejecting this response because: Camping world only mentioned of a small soft spot that could easily be fixed according to Fermin the salesman.

Terri at Camping World asked me to find a repair guy. I found a repair guy who also inspected the RV. He determined that it's not just a soft spot that can easily be fixed. The entire kitchen dinette slide needs to be replaced. Which is approximately a $3000 fix. That's a major fix. I can't close the RV slide because of the warp in the floor. I can't travel. The water heater needs to be replaced, It needs a drain valve for the sewer. The refrigerator is leaking, the AC vents has no filters in them. The bathroom toilet seal is broken. The toilet leaks,. It needs a check valve. The sewer hose has a crack in it. The vent cover was missing on the roof. The seal is broken on the living room and bedroom slide. The RV has red dust build around the hoses in the inside near the hot water heater. So if this RV was inspected as they stated they would have found these problems. There's a lemon law in Texas as well as a Habitability warrant. I tried reaching out to them from day one. They intentionally ignored me until the 30 days was up. Although it's a used unit, Camping World is supposed to make sure it has running water and be able to livie unsustainable safely. At least use the bathroom I cannot do that. I sent Camping World all the pictures from the repair guy. Camping World hasn't even giving me the title to the RV. They are going to great length to uphold lies when they are dead wrong. I'm not the first customer that is going through this. They need to be out of business. They intentionally took my hard earned savings and don't want to except accountability. THEY KNEW THE ENTIRE TIME THIS RV WAS A LEMON. I do NOT AGREE WITH THIS. There's no way this RV was inspected before I left. This is my first time buying a RV. I don't have experience in RV, so therefore I wouldn't have known to check these things. I'm LIVID. I trusted their word that this RV had been inspected. I was homeless prior to to buying this RV. I was staying in my van for 3 years while I saved until I was able to buy this RV for shelter. And now with the feces smell coming up out of the hoses because I can't run water because of the leaking. I will have to go back to staying in my van. Something needs to be done about this. Instead of CW using the same unacceptable excuse. Where is the decency, values, honesty, and concern? I DO NOT AGREE WITH THEIR RESPONSE ??

Sincerely,

Charlotte Porter

Sincerely,

Charlotte Porter
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took motorhome to Camping World to have them order and install a new awning for the passenger side of the motorhome. Camping World reported to me that the installation had been completed and at the same time reported that in order for the new awning to work properly I would also need them to order and install new arms and motors at considerable additional expense. I paid them their full invoice amount for the provision and installation of the awning. I had another company evaluate their work and the other company discovered that new arms or motors were not required at all. The awning provided and installed by Camping World had been installed incorrectly and repairs were needed to get it to operate properly. I discussed this additional work with **** ****** at Camping World, he apologized for their substandard work and promised he would work with us to make it right. As of 5-15-25 he will not return my emails or phone calls. We are seeking a refund of $657.22. This amount is made up of the amount I had to pay to getting the awning to work correctly and a refund of the labor Camping World charged us. I have attached the invoice from Camping World and the repair invoice from ********************** We are seeking $364.72 as reimbursement of what we had to pay to Affordable RV and the labor charge of $292.50 Camping World charged us for their sloppy and substandard work.
Business Response
Date: 05/23/2025
May 23, 2025

RE:       ******* *******/ BBB Case 23335159
             Our Case 05440389

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales confirms communication with ******* *******. ******* ******* and CWRV Sale have come to an amicable resolution. To that end we consider this matter responded to.
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *******.

               Respectfully,

              CWRV Sales
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 12th 2025, we completed a 20 hour commute from ********, ** to ******* NE to purchase a 2014 Sunova 35G Class A **. When looking at the ** for the first time in person it was evident that the condition of the ** was not truthfully disclosed. Dent and scratches on the outside of the were more extensive than seen and discussed on the video shown by the salesman. Wall paper peeling throughout the coach, vinyl flooring peeling and damage where the slide out comes in. Because of this along with a broken chair, broken backup camera and broken engine cover the price of the ** was reduced. Three hours after purchasing the unit and leaving the Camping World lot we stopped for the night. using only the slide out in the bedroom to sleep for the night. when attempting to move on, the slide out would not go in. Called the good **** help line where they attempted to fix the problem on the phone with us. unable to fix it they gave us a number for a mobile unit to come where we were. After paying $404.00 for a temporary fix we were on our way. During our journey back home we also found out that the window on the passenger side bangs non stop and the grey water tank leaks where we are unable to use any of the plumbing in the coach; including toilet, sinks, shower and we are unable to access any of the drawers in the bedroom as the slide out is stuck in. Because of the deception with the lack of honesty with the company we would like to return the ** to the nearest Camping World and stop the loan we have out on it.
Initial Complaint
Date:05/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/31/2002 we purchased a brand new ****************** 22HE from this dealership. During the closing process the business manager convinced us (since we were new to the ** world) that we should purchase their extended warranty. We were told it covered bumper-to-bumper. So we did just that. For a cost of $3,297.00 In our closing documents there is no contract just a purchase agreement for this warranty (SAN: 83852579).Recently we had a need to use this bumper-to-bumper warranty. Only to find out we had been had. This warranty covers zero. EVERYTHING is excluded. WE have a serious problem with this.Since the 'contract' was not offered to us for viewing we had to take the business manager at his word.We are attempting to collect a refund before pursuing legal avenues with Camping World.
Business Response
Date: 05/27/2025
May 27, 2025

RE:    ****** *****/ BBB Case 23346665
              Our Case 05440239

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales confirms that we spoke with Mr. ******* He was advised that a prorated refund would be due if he proceeded with cancellations. Mr. ****** is taking the unit to a third-party facility and will follow up with me if he requires further assistance. To this end we consider this matter closed.
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *****.

               Respectfully,

              CWRV Sales
Customer Answer
Date: 05/28/2025

Complaint: 23346665

I am rejecting this response because:

As I explained to the agent; the 3rd party will be determining the repairs required and will submit to the warranty company. We were to proceed after getting the results back. Both parties agreed to that.

Sincerely,

****** ******
Business Response
Date: 06/02/2025
June 2, 2025

RE:       ****** *****/ BBB Case 23346665
              Our Case 05440239

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales confirms that we have spoken with ****** ******. He has indicated that he will be addressing his concerns with a third-party facility and will contact us if he requires any further ************* this end we consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *****.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/04/2025

Complaint: 23346665

I am rejecting this response because: As I wrote earlier, we are still awaiting adjudication from the warranty company on the coverage. WE have no control over how long they take to process the request.
I find it insulting that Camping World simply states an 'oh well' kinda attitude when its their warranty company holding up the claim and seem way to anxious to close this case.

Sincerely,

****** ******
Initial Complaint
Date:05/17/2025
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5th, 2025 I received a call asking if I would accept $38,000 for my consigned RV I accepted the offer. We signed a POA in order for them to sell. They have refused to give me any paperwork. I'm entitled to a copy of at least the purchase order. I have no idea if they pocketed the $1500. I've emailed and called the general manager. Something isn't right about this transaction.
Business Response
Date: 05/22/2025
May 22, 2025

RE:       **** **** / BBB Case 23344009
             Our Case 05440016

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales has spoken with the customer who believes a Power of Attorney (***) means she can access all company confidential documents pertaining to the customer who purchased the Camper she had on consignment with CWRV Sales. She was advised that the *** is for retitling purposes only, and she does not have the right to access another customer's purchase documents. To that end, we now consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ****.

              Respectfully,

             CWRV Sales
Customer Answer
Date: 05/29/2025

Complaint: 23344009

I am rejecting this response because: This has not been handled to my satisfaction. I should be entitled to see what the unit sold for. I have no way of knowing if they actually lowered the price from the original agreed upon price. They can white out their names and addresses. I truly believe they didn't lower the price as by their lack of providing me proper documentation showing the price was lowered $1500.00

Sincerely,

**** ****
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled an extended warranty on an RV and the dealership refuses to file the documents
Business Response
Date: 05/27/2025
May 27, 2025

RE:       ******* *********/ BBB Case 23343043
             Our Case 05439899

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales has communicated with ******* ********* and this concern has been resolved. To this end, we consider this matter closed.
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* *********.

           Respectfully,

             CWRV Sales
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased rig ******************* april/may of 2024 have had loss of use parked at camping world approx 4 times each lasting near a month for repeated issues not properly fixed but charged to forester warranty the major one is wall damage on main slide we suspected was water leakage from slide window which cw refitted and four time sanded and slapped layers of wall paper forester directed me to another service center for this lack of performance and discovered yes water leakage for a year now concerned about mold seen and hidden as they are replacing entire wall panel again lost month still in shop today at *** ****** im looking for camping world buy back or min loss of use for now 4-5 months plus stored in open while i pay storage fees and lost time complained to gm number of times and with witness showing him air gaps to outside around slide he said we can fill with caulk!I have Forester statement repair not done properly also
Business Response
Date: 06/02/2025
June 2, 2025

RE:       ***** ******** / BBB Case 23337564
              Our Case 05435859

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales has spoken to the customer. Customer is now satisfied. To that end we now consider this matter closed.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/04/2025

Complaint: 23337564

I am rejecting this response because: the gm called did not know my issue but when i told him manufacturing forest river sent me to another service center after multiple lost time and failures to fix he just said ok so fixed now and they were just motor homes and i couldnt expect more and did not discuss their multiple failing on several items most noted slide wall and water leak

Sincerely,

***** ********
Business Response
Date: 06/05/2025

Good afternoon,

Attached, please find a response to the above mentioned customer ***** ******** complaint ********.

Thank you,

CWRV Sales
Customer Answer
Date: 06/12/2025

Complaint: 23337564

I am rejecting this response because:
I responded to business that after i was sent by manufacturer it was fixed but based on thier attempts numerous times to fix and loss of my time and again manufacturer supported ** did not fix properly

The gm at cw JJ called me and just said well if now fixed you you resolved situation to which does not get to thier failure to fix and my numerous visits and lost time

same with a drawer that took four times to fix

so thier response was rejected

Sincerely,

***** ********
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new camper from camping world in ********, ******** on July 12, 2023. At the time of purchase I was instructed to call in July of 2024 to schedule annual ****************** work appointment. I called camping world in ********, ******** to make the appointment for the work. I was told they couldnt get my camper in until October 15, 2024. On that day the Fountain Camping World had record of the call for the appointment but had never confirmed it. They took the camper because of that call record of the appointment. A list of warranty issues was given to the service department. I was told what issues would probably not be covered but they would be submitted to the warranty coverage anyways. I in turn agreed that if those issues were not covered to leave those things alone & I would do those repairs myself. I requested that a tv mount be put on the outside of the camper for the 40 tv located in the bedroom of the camper. This was an extra cost that I was willing to pay for out of pocket. I was told the warranty wouldnt cover anything because the warranty had already expired because I couldnt get it in until October. So the repairs were submitted to a supplemental insurance. I called the Fountain camping world several times over the last seven months! They said they would call back with ****************** never called back! ***** was the most difficult person to get ahold of due to her never being there! We called & spoke to several people in the service department with the same result. It seemed no one there had any clue of what was happening! They never called back. I received empty promises of the camper being ready & it wasnt. 7 months later I got my camper back with a bill for $404.98. $15.36 for parts was put in my camper thats it! The tv mount the only thing I agreed to pay for was never done! They had my camper for 7 months & did nothing. I made 7 months of payments & couldnt use my camper because they wouldnt give it back or do the work
Business Response
Date: 05/20/2025
May 20, 2025

RE:       ******* ******/ BBB Case 23336750
              Our Case 05435547

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales confirms communication with ******* ******. ******* ****** and CWRV Sale have come to an amicable resolution. To that end we consider this matter responded to.
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.

            Respectfully,

             CWRV Sales
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 23, I completed the purchase of a Montana 5th Wheel 3915TB for approximately $127,000 with add-ons and upgrades. At delivery, Camping World changed our signed agreement and paid me $4000 less than promised for my trade-in. Numerous defects were also found in my new 5th wheel, which I repaired myself because Camping World did not return my phone calls or emails. I spent 10 hours making repairs, at Camping World's labor rate of $190/hr ($1900). Additionally, I was sold a security system, which I paid $879.97 for, with installation, that does not work as described, and I want to be refunded. Lastly, my new truck was damaged by the Camping World service team while installing the hitch for my new 5th wheel, which I provided time and date-stamped photos for, causing $4298.79 worth of damage. Total costs incurred to me by Camping World amount to $11,078.76. All photo evidence has previously been presented to Camping World, with no attempt to rectify this situation.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under the direction of Camping World service and sales department, I contacted ********************************* (Jayco authorized repair service) for repairing a leaking toilet in my 2024 Jayco Bungalow. As informed by Camping World and *******-Georgia RV Repair, it would be necessary for me to pay for warranty repair costs at the time of service and afterwards, I was to submit receipt to ***** for full reimbursement of my out of pocket expenses. An authorized representative from *******-******* came to my location on March 25, 2025 and resolved the issue. As part of resolving the leak, the service representative replaced the toilet. The cost for repairs was Six-Hundred Seventy-Eight Dollars and seventy-three cents ($678.73). Upon submitting receipts to *****, I was informed they would only reimburse me $344.41. The reason I was given for the reduced refund was due to my failure to gain prior authorization from the toilet manufacturer. I coordinated all my warranty repair needs with Camping World as required and knew nothing of this requirement to contact a 3rd party for their approval. I am requesting that Camping World or ***** honor their commitment and reimburse me for the full repair cost.
Business Response
Date: 05/15/2025
May 15, 2025

RE:       ****** ******/ BBB Case 23332120
              Our Case 05433804

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
               CWRV Sales confirms we spoke to ****** ******. We have come to an amicable resolution regarding this complaint. To that end we consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******.

Respectfully,

CWRV Sales
Customer Answer
Date: 05/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the timely response and positive action from the business. Thank you

Sincerely,

****** ******

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This business has 3 alerts

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FreedomRoads, LLC is NOT a BBB Accredited Business.