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Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,138 total complaints in the last 3 years.
    • 359 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted camping **** over 2 months ago to cancel an Extended warranty.. I was done at the return to the finance company within two months. I called twice about it now and i called today And talk to **** at the Location that I signed up for the warranty and birch run michigan about my refund.. I was told they call me right back and They never did! At this point I want to refund. Check sent to me. And I'll pay the finance company.

      Business Response

      Date: 05/09/2025

      May 9, 2025


      RE:        ****** *****/ BBB Case 23290709
                    Our Case  05419195

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                    CWRV Sales confirms we have spoken with Mr. ****** Mr. ******* warranties have been canceled, and his prorated refund was sent to his lien holder. This matter was responded to.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******

      Respectfully,  

      CWRV Sales 


      Customer Answer

      Date: 05/09/2025

       
      Complaint: 23290709

      I am rejecting this response because:

      The warranty service has charged me a number if times for warranty service.  Because I'm not satisfied with the service   I have to pay for it

      Sincerely,

      ****** *****

      Business Response

      Date: 05/28/2025

      May 28, 2025


      RE:       ****** *****/ BBB Case 23290709
                    Our Case  05419195

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                  CWRV Sales confirms we have spoken with Mr. ****** We confirmed that when he cancels his warranty early, his warranty claims are deducted from his pro-rated refund. To that end, we consider this matter resolved.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******

      Respectfully,  

      CWRV Sales 


    • Initial Complaint

      Date:05/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an agreement with the business to buy a Travel Trailer for roughly $11,000. I gave the a deposit of $500 on a Thursday with the understanding that Friday I would bring the rest of the down payment of $4500 and finish the purchase. On Friday they called and told me the trailer is actually $30,000 and that I could come back in and try to find a different trailer that is actually $11,000. They ran both my wifes and I credit before telling us about the price change.

      Business Response

      Date: 05/13/2025

      May 13, 2025


      RE:       **** ******/ BBB Case 23279607
                   Our Case  05417265

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms communication with **** ******. CWRV Sales and **** ****** have come to an amicable resolution. To that end we consider this matter responded to.
                     nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:05/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 24 foot camper from Camping World in ******** on April 5, 2025. The sale price was $23,999. The ad was on their website and I have a picture of the ad on my phone if you need a copy. My uncle, ****** *******, cosigned. When we got there at 11 am for our appointment we were taking to a waiting room, and waited 4 hours before we were seen. At this point I had a migraine headache and should not have signed any paperwork but I did.After I got up the next morning I realized what had happened. Instead of charging me $23,999 they charged me $34166.85 including taxes $1781.85 for the camper. I have copies of the loan agreement if you need those. The only thing I am disputing is that I did not get the sale price.I did communicate with them via email and I have those email also. I estimate the difference being approximately $8800. I actually have the ad where it was on sale for $23,999. I have proof of everything they have done and if you need to see the paperwork then let me know. I have spoken with them several times and they continue to say the camper was not on sale and I have the proof it was. The original person I spoke with told me that the online sale price was $23,999, but when I signed my loan agreement they charged way more for the camper.Thank you for your time and consideration

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lost our house in hurricane ****** in september. In December we were looking for a camper to live in until a house could be built. Me my wife and four children needed a place to stay til a house could be built. We found a camper there in ********* at Camping World but it had several defects. They assured me they would come out and make repairs at my property after January 1st because the parts were not in stock at the moment. After we got the camper I started noticing more things wrong. There was a constant heavy sewage smell throughout the whole camper. I called and informed them they said I needed to flush the tanks out better. Weeks later the whole sewage tank fell out of the bottom of the camper and sewage went all over the yard.I called them and explained the siuation that made me wait a week before they came and put it back up, but that is all they did they didnt do any of the other repairs. It still smells like sewage through the whole camper constantly. I recently called them about some more issues we were having, and asked about an update when they would be coming to complete the repairs that were needed from the day we bought the camper. They informed me that warranty denied the claims and I would have to pay out of pocket. I called the manufacturer and spoke with them (Forest River)> They informed me that the warranty claims had not been denied that the dealership just had not performed them yet. I called the dealership back ,and told them what I had found out from the manufacturer. They then told me they would be sending somebody out to complete all the repairs under warranty with no cost to me. They sent there technician out yesterday he tore the floring in the bedroom. When I called and said I just wanted it fixed he said it could have happened to anybody and he didnt know if warranty would cover them tearing my floorI There are a lot of things wrong with this camper and they are trying to wait til warranty runs out so they dont have to fix them.

      Business Response

      Date: 05/15/2025

      May 15, 2025


      RE:       **** *******/ BBB Case 23275972
                    Our Case  05408942

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms we have spoken to **** *******, We will send a mobile technician to his residence to review his concerns and create a repair plan. To that end we consider this matter closed.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *******.

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23275972
      I am rejecting this response because:
      Camping World promised me if I would purchase there Rv that they would come up January 2025 ,and make all the necessary repairs that were needed because the parts were not in stock. Six months later the repairs still have not been completed and every day there is something else wrong with this unit. ******* ******* (Service Manager) and ***** ****** (Regional Manager) are out right lying. The repairs have not been completed ,and no repair plan has been put in place. How many times does CAMPING WORLD get to take advantage of people.

      I am rejecting this response because:

      Sincerely,

      **** *******

      Business Response

      Date: 05/16/2025

      May 16, 2025


      RE:       **** *******/ BBB Case 23275972
                    Our Case  05408942

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirms that we spoke with Mrs. ******* ******* regarding the recent service request. A mobile repair visit was conducted to complete the necessary emergency repairs. The pending flooring repair will be scheduled at a later date, based on the customers availability. At this time, we consider the matter resolved.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *******.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact someone to file a warranty claim for my 2024 East To ***************** LE 17BHLE VIN #*****************, I purchased the unit about 10 months ago and I was told by the dealer that it needs a new roof. Can you assist me with this process please. The dealership is refusing to file a claim even though the ** has a 12 month manufacturer warranty. I have been trying to contact them but there is no answer to my calls or emails.

      Business Response

      Date: 05/16/2025

      May 16, 2025


      RE:       ****** ***** / BBB Case 23273889
                    Our Case  05407743

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken to the customer. The manufacturer has declined his claim due to a lack of owner maintenance. Mr. ***** has been advised. To that end, we now consider this matter closed.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *****.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an RV from Camping World, and a $5,742 Good *** extended service contract was rolled into my RV loan. On April 4, 2025, I submitted a formal request to cancel this contract. Assurant, the third-party administrator, has also attempted to facilitate the *************** of May 1, 2025, the dealership has failed to respond or take any action to process the cancellation. Since the contract amount is part of my loan, I am being charged *****% APR interest on it. In the 27 days since my cancellation request, I have incurred approximately $72.17 in avoidable interest charges.I am seeking a full refund of the $5,742 contract amount and reimbursement of the interest charged during the delay, totaling $5,814.17. I kindly request help in resolving this matter

      Business Response

      Date: 05/12/2025

      May 12, 2025


      RE:         ******* ****/ BBB Case 23273343
                     Our Case  05410250

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales confirmed communication with ******* ****. CWRV Sales and ******* **** have come to an amicable resolution. To that end we consider this matter responded to.
                     Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ****.

                    Respectfully,  

                   CWRV Sales 

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23273343

      I am rejecting this response because:
      The refund is roughly ***** less than the original purchase amount. 
      I understand the reimbursement amount is pro-rated so I expect it to be less but I dont understand or agree why its roughly ***** less for 5 months. 
      Sincerely,

      ******* ****

      Business Response

      Date: 05/15/2025

      May 15, 2025


      RE:       ******* ****/ BBB Case 23273343
                    Our Case  05410250

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has provided further explanation to ******* **** on the breakdown of his warranty refund. The refund amount is prorated based on claims filed and the length of time the warranty was in use. The refund amount is determined by the 3rd party warranty company. To that end we consider this matter responded to.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ****.

      Respectfully,  

      CWRV Sales 


    • Initial Complaint

      Date:04/30/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am interested in purchasing an RV. I saw several advertisements on ******** because obviously our phones track us and what we're doing. I saw a sale going on at camper world for $10,999 for a 17R or A17B camper. I thought that sounds like a great deal and I would like to go look at one so I did. On the 27th of April in ******* **. I arrived at Camping World in **** walked around the lot and saw the camper that I was interested in purchasing. So I went in and spoke with the salesman and they informed me that they would not honor the price online and $10,999 as advertised by their company. It was the exact same camper no difference. I don't understand why they have something advertised, but they don't sell it for the same price, which I think is false advertising and I would consider it fraud.

      Business Response

      Date: 05/09/2025

      May 9, 2025


      RE:        **** ********/ BBB Case 23266264
                     Our Case  05407635

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                    CWRV Sales has spoken to the customer. We have come to an amicable agreement. To that end, we now consider this matter closed.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ********.

                    Respectfully,  

                     CWRV Sales 

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Camper was bought from Camping World in beginning of 2023 as a 2022 left over. I have bought all my campers from Camping World before that ***** ** of ********. NEVER EVER AGAIN. My issue is this I discovered a leak in my bedroom bottom left side, took pictures and in early November 2023 (immediately after camping season) brought the camper to Camping World of ******** Ma, along with pictures of the leak. Camping World was going to process a lead diagnonsis which took 6 1/2months. In mid-May of 2024 (ie; 2wks after season begins) the Camping world diagnosis was not a leak but condensation from living in camper year round. I live in ** and do own a home and do not live in my camper year round the season is May 1 to Nov 1 then campground is closed. In May 2024 after getting my camper back (again 2weeks after season begin) after each rain storm kept looking for the leak and sure enough there was one along with now Black and White mold growth. So November 2024 brought the camper back agin to Camping World of Uxbridge (along with more pictures) showing the mold noting that clearly this is not condensation it is a Leak and needs to be immediately addressed. After many phone calls, visits to the facility and getting the run around about where the camper stands, they have not done a thing to fix. As of today April 28th my camper is still at Camping World and NOW the general Manager is going to personally look at and diagnos the problem. This service department is the aboslute worst and I for one will never buy another camper from Camping World. The service department has not integrity or even care about the customer.

      Business Response

      Date: 05/14/2025

      May 14, 2025


      RE:       ******** **********/ BBB Case 23260281
                    Our Case  05405361

                     Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                     CWRV Sales has spoken to the customer and has requested the camper be made available for pickup for diagnosis and repairs. To that end, we now consider this matter closed.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******** **********.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31, 2025, I purchased a pull behind camper from Camping World. There was what I believed to be bird excrement all along the side of the unit which they indicated that they would clean off. When I picked up the vehicle, it was raining so I did not realize that it had not been cleaned off. When it was no longer raining and I realized it was still there, I called and asked them to negate the sale and take the unit back due to the damage. They asked me to bring it in to give them another chance to remove it. I did that and was told that it cannot be removed. I again asked them to accept the unit back and negate the sale. They told me that they would buy it back it would cost me $4000 (unacceptable). The damage is obvious and they either knew or should have known it was there and could not be fixed. I believe that they acted in a deceptive way when selling me this vehicle

      Business Response

      Date: 05/07/2025

      May 7, 2025


      RE:        ****** ********/ BBB Case 23260197
                    Our Case  05404343

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                    CWRV sales confirms that we have attempted to contact Mr. ********* however, his voicemail box is full and unable to accept voice messages. We have tried to reach him via email, and he has not responded. We consider this matter responded to.
                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ********.

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 05/12/2025

       
      Complaint: 23260197

      I am rejecting this response because: I'm not sure where the confusion is but I can be contacted at Phone # ************ or at *********************** I have't received any information from Camping World. 

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a preowned RV. I paid 1000 to camping world to go over the unit completely and that would guarantee everything was operable. My hot water heater does not work and I paid 6500 for a warranty and they too will not fix the hot water heater because they state that Camping World is responsible. I spoke to ******* ********, the ** at the Wheatridge store and he was laughing at me and making comments about the fact I purchased a used unit so I should expect things to be wrong. He was making desperaging remarks about the technician that looked at the unit and is going to fix it. He said the issues probably happened when i moved it 30 miles to my site which is not possible. He refuses to show me the report of what was wrong with my unit before I purchased it claiming policy is nobody can see the work done or the issues. He belittled me and said he refused to fix it and would not give me his supervisors info claiming he is his own supervisor. I have a right as the consumer to see the documents so I know exactly what is wrong with my unit. I paid 25k cash and 6500 cash for the warranty. This is his responsibility to assure everythig works. I live in the unit so require a mobile tech to fix it. I'm disabled and ill and he still refuses to work with me. He said he would cover it and then retracted when I told him I would be reporting him. He claimed I raised my voice which I did after being treated so poorly. I cried and he lauged at me. I still have no hot water heater and its been over a month.

      Business Response

      Date: 05/07/2025

      May 5, 2025


      RE:        ******* Kriegwahr / BBB Case 23258986
                    Our Case  05403962

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                    CWRV Sales discussed ******* Kriegwahr's concerns and experience. CWRV Sales Regional Sales Director also made attempts to connect with ******* Kriegwahr and has not heard back. To that end we consider this matter responded to.
                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* Kriegwahr.

      Respectfully,  

      CWRV Sales 

    FreedomRoads, LLC is NOT a BBB Accredited Business.

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