Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FreedomRoads, LLC

  250 Parkway Drive Ste. 270 Lincolnshire, IL 60069-4346

• 

  FreedomRoads, LLC

  3891 I-35 N New Braunfels, TX 78130

• 

  Camping World RV Sales

  1039 Orlando Ave Roseville, CA 95661-5230

• 

  Camping World

  2735 W Houghton Lake Dr Houghton Lake, MI 48629-9045

• 

  FreedomRoads, LLC

  1005 Interstate Pkwy Akron, OH 44312-5289

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/25 we made a deal on an RV with camping world of **************, ** we were 9 hours away so we did most work over the phone. We were told to put a 500 deposit down over the phone just to hold the unit until we got there on the 29th. That it was just a hold and would fall off after the purchase. We also made a deal for our camper and ******. However they kept the 500 and proceeded with a loan for ******. We have contacted them over 12 times and every time they say they will call us right back( this has never happened) Also when we were ready to complete the paperwork they told me this unit was a DIY which was never revealed prior nor mentioned in their ad. After closing they disclosed a paper with all issues however we took it to a mechanic and they stated there are way more issues than stated. They also overcharged for the PA tax and have not returned nor given us the appropriate paperwork in order to get pa inspection. They claim to use a closing company to complete all paperwork and that we would receive this in 2 weeks it is now almost 4 weeks and we have received nothing except the loan payment now due!

  Business Response

  Date: 04/30/2025

  April 30, 2025
  
  
  RE:       ****** *******/ BBB Case 23230235
                Our Case  05391033
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has spoken to the customer. We have come to an amicable agreement. To that end, we now consider this matter closed.
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *******.
  
  Respectfully,  
  
  CWRV Sales 
  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23230235
  
  I am rejecting this response because:

  Hello

  Sorry for not contacting you earlier we were waiting for camping world to resolve this issue but as of now they have done nothing and the corporate office doesnt even return the phone calls either. They sent me an email stating they reimburse the $500 but never did, and never addressed the fact that the refrigerator plus other items dont work after they were directly ask if they did work and the salesman said yes no problem everything is good again Im sorry for delaying this email, but I thought they would resolve this.

  Also never received the necessary documentation to register and inspect this vehicle.

  
  

  As of this email I have called the office of ***** ******** at ********************* several times with no response. Attached is the Only correspondence from them.

  
  
  Sincerely,
  
  ****** *******

  
  

  Business Response

  Date: 05/12/2025

  May 12, 2025
  
  
  RE:       ****** *******/ BBB Case 23230235
                Our Case  05391033
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has confirmed that the customer disputed his down payment of $500 and won the dispute. Additionally, the customer agreed to purchase a DIY unit, which was clearly marked in his purchase paperwork. We consider this matter addressed and will not revisit it.
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** *******.
  
  Respectfully,  
  
  CWRV Sales 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23230235
  
  I am rejecting this response because I have not  received legal documentation in order to have this camper inspected In ** to make legal. Also this vehicle was never listed as DIY project, the paper work stating the services needed were given at the time we were signing all the paper work for the camper. A direct question about the refrigerator was asked by me if it worked as it should and the salesman said it works good. Later in phone call talking to sales manager ******** about the condition of refrigerator he was upset with ******* **** about saying to refrigerator operated properly. He also said is mechanically sound to drive to ********** not true the windshield wipers never worked. Going back to conversation with sales manager he would disclose the problems with this camper till we received them at closing. We believe we were taken advantage of with lies and the fact we drove 11 hours towing a trade and being exhausted at the time. I did stop payment on the discover card for $500.00 over charge. But trying to resolve other issues the Case manager ***** ******** at corporate will not return  numerous phone calls much like the Camping World in ************ where to purchase was made. Lastly my brother and wife were present during this conversation. 

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a 4k deposit for a trailer, no paperwork signed, I was going to go down and see/purchase the vehicle then I changed my mind. I called and asked for my money back, ***** ****** the (alleged) GM of the *********, ** location of Camping World told me that, that was not what we agreed on and he was not going to be giving my money back. I told him I didn't sign anything legally binding for ** to be able to keep my money and he said it was a "gentleman's promise" and I would not be seeing my money. So I called and tried to get someone above him and I was told no one was above him and that I would have to contact corporate if I wanted to get anywhere. I filed a stop payment and fraud on my bank since I made the deposit with my debit card. Later on I was told that he voided my 4k deposit and was going to reverse the charges. I have yet to see this hit my bank account and I told him I was filing a report with the BBB.

  Business Response

  Date: 04/21/2025

  April 21, 2025
  
  
  RE:       ******* ********/ BBB Case 23224480
                Our Case  05390786
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has informed customer that the deposit was refunded on Saturday, April 20th. To this end, we consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ********.
  
  Respectfully,  
  
  CWRV Sales 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a camper at camping world in *******, Minn When we brought it home we plugged it in the fridge wouldn't work, we fixed it and then we tried the leveling system and that doesn't work. They have had it for three weeks and it still isn't fixed, they said we can take it home because you don't need it to camp but we bought it in good faith that they had made sure the camper was in working order our point is we paid *****. down and financed the rest we also bought a tow dolly for a car and that has no title so we can't get it registered .They didn't put any gas and we were told it comes with a full tank! I paid a payment already and they still haven't fix the camper. They said they can't find the right parts for the auto leveling system if that is the case they should do what can to replace to replace the whole system we paid for a working leveling system so we are still trying to get it fixed. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my camper new from camping world in ***************** and I purchased warranty through them. I traded it in at camping world in ******* in 9/24. Ive been calling store trying to get ahold of finance department to cancel warranty no call back, filled a case with camping world corporate no call back, finally got in touch with store and they gave me email address for person in charge on cancellation and they wont respond

  Business Response

  Date: 04/25/2025

  April 25, 2025
  
  
  RE:       **** *********/ BBB Case 23218065
               Our Case  05385887
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has spoken with **** ********* and have come to an amicable agreement. To this end, we consider this matter closed.
                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *********.
  
                 Respectfully,  
  
                CWRV Sales 
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put down $250 deposit called your salesman back to let him know that me and my wife could not afford it had to cancel the order so he went back and charged me another $250 which was a total of $500 to my debit card so I'd like to be refunded my $500 to my debit card thanks

  Business Response

  Date: 04/21/2025

  April 21, 2025
  
  
  RE:       ***** ******/ BBB Case 23216887
                Our Case  05385627
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has spoken with this customer and were able to resolve his concern. To that end, we now consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.
  
  Respectfully,  
  
  CWRV Sales 

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: April 14, 2025 Amount paid: $1,000 DEPOSIT The deposit was made in contemplation of buying a Trailer.We decided fairly quickly that we cannot afford the Trailer so we asked for our deposit back and ***** (Sales) and ***** (Finance) refused. They claim they earned our $1,000 for filing the application to see if we qualify to finance the Trailer. We were at the store after 5p and were notified we were approved at 1p the following day. Shortly thereafter on 4/15 in the early afternoon, we let the Finance *** ***** know that we were no longer interested and that we wanted our $1,000 refunded immediately.The store refuse to return our money. Both the salesman ***** and the finance *** ***** have said that they will not refund our $1,000.I was under the impression that we were working with Camping World but the address of the store is linked to a different name- FreedomRoads LLC. which I find very deceiving.

  Business Response

  Date: 04/23/2025

  April 23, 2025
  
  
  RE:       ***** and ******** ******* / BBB Case 23210942
                Our Case  05383325
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales confirms communication with ******** *******. CWRV Sales and ******** ******* have come to an amicable resolution. To that end we consider this matter responded to.
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** or ******** *******.
  
  Respectfully,  
  
  CWRV Sales 
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My assumption is that Freedom Roads, LLC owns Camping World since your link from camping World took me to Freedom Roads, LLC...Failure to fix or even respond to warranty repair claim on brand new camper we purchase for approximately $30,000. Many emails, phone calls and visits all to no avail. I have records saved of the emails as well as a VM. No idea what else I can do other than try this and then I guess I'd have to retain legal counsel.

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  
  RE:        ***** ******/ BBB Case 23208655
                Our Case  05383181
  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                CWRV sales confirm that we have attempted to contact Mr. ****** regarding his complaint. However, the customer has not responded to our attempts to reach them. We consider this matter responded to.
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ******.
  
  Respectfully,  
  
  CWRV Sales 
  
  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23208655
  
  I am rejecting this response because: camping world's response is not true. I received an email saying that ******* had left a VM for me, I had no such VM. I called her back and left a VM and I also emailed her back and explained to her that she should call my work number rather than my personal phone since it is much easier to contact me via that number. She then called my personal phone again and did in fact leave a VM. I called her back and got no answer again and I followed up with another email asking her to call my work phone. I haven't received a call, VM or email since then. CALL MY WORK NUMBER AT *************. IF FOR SOME REASON I DON'T ANSWER, TRY AGAIN IN A LITTLE BIT AND I'LL VERY LIKELY ANSWER. TRYING WORKS WELL, NOT TRYING DOESN'T. I SHOULDN'T HAVE TO TRY THIS HARD TO GET CAMPING WORLD TO HONOR THE WARRANTY I RECEIVED WHEN I BOUGHT A BRAND NEW CAMPER FROM THEM.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/14/2025

  May 14, 2025
  
  
  RE:       ***** ******/ BBB Case 23208655
                Our Case  05383181
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales confirms we have spoken with Mr. ******* Our Dealership will contact ********* to schedule a service appointment. We consider this matter responded to.
                  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** *******
  
  Respectfully,  
  
  CWRV Sales 
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23208655
  
  I am rejecting this response because: we are on the right track, I appreciate Camping World's response to the information that I provided via spoken words. I will have the camper looked at free of charge, great. Assuming that it is repaired free of charge l, I will be satisfied. If not, there will be legal proceedings and this matter will never be closed as acceptable to me, the customer.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new ** ******* last week, cannot get it running, no control panel light from beginning. This was disastrous, now even with the 30 day warrenty, they charge because it's my fault? No acceptable.

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  
  RE:         ******* ****** / BBB Case 23195627
                Our Case  05380499
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales has spoken to the customer. Mobile Service went to customer and concerns were user error. To that end, we now consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ******.
  
                Respectfully,  
  
               CWRV Sales 
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23195627
  
  I am rejecting this response because:  This should not be closed as User Error, due to the fact the **************** from ****

  was just very disturbing and the fact that **** or **** would not, not could not get the tech to explain the directions again while

  I was there, they had to have me wait 5 days and send a tech out (to explain).  This needs to remain on their BBB report, also still have not

  received my refund from my returns.  No further communication is needed on this complaint from the business.  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 04/18/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/23/24 Email to ********************************** Complaints about peeling paint, scratched vanity, broken bed pieces, and destroyed vinyl flooring. Camper was returned to ******** for ***airs.11/8/24 Transported Camper to ********: Paid for transportation to ********, as Camping World did not offer services. 9/27/24 ****** from ********: Keystone *** reached out to ***** at Camping World of Kingston for service scheduling; ***** offered appointment in late November or early December. 10/3/24 Follow-up Email to ******: Requested updates on ***airs and winterization. 10/7/24 Email to ******: List of issues needing ***air (monitor, leaks, ceiling, plumbing, etc.). 10/8/24 Alishas Response: Reassurance about warranty consideration; noted water damage due to open vent might be considered for goodwill, not warranty. 10/22/24 Alishas Update: Appointment set for November 8th at Camping World of ********* 11/8/24 Dropped Camper at Camping World: Issues still unresolved; delays in fixing camper. 12/4/24 Alishas Update: Parts arrived and ***airs were approved; work scheduled to start. 12/23/24 Completion Notice: Repairs mostly completed; only shower door awaited. 1/22/25 ***** from Camping World: Camper ready for pickup. 2/7/25 Email from **** at Camping World: Confirmed pickup arrangement. 2/21/25 Davids Email: Threatened storage fees for delay in pickup after multiple attempts to contact. 3/21/25 Email with Concerns: Camper returned with new issues (unresolved leaks, unsatisfactory condition). 3/24/25 Davids Offer: Estimate to ***lace damaged trim, with additional costs for ***air. April 1st Confirmed Pickup: Final attempt to retrieve camper. Current Issues: Toilet still leaking, refusal to address water issue under warranty, and refusal to communicate with father who made the decisions regarding ***airs. multiple issues, including leaking, water damage, and extensive delays. Despite numerous attempts to resolve these issues

  Business Response

  Date: 04/15/2025

  April 15, 2025
  
  
  RE:       ******* Ketch / BBB Case 23192445
               Our Case  05377352
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales Confirms we have spoken with Miss *****. Miss ***** is in possession of her camper and was reassured that CWRV Sales has a 1-year workmanship warranty,and we will stand by that warranty. To that end we consider this matter responded to.
                 Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ************************************************************************************************** Respectfully,  
  
                CWRV Sales 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23192445
  
  I am rejecting this response because: I am rejecting Camping Worlds BBB response because it fails to accurately address or resolve any of the concerns I originally raised. The response was dismissive, misleading, and lacked any real accountability.
  
  First and foremost, I was told I would need to pay an additional fee just to have water turned on in order to verify whether the toilet leak had been repaired. This is unacceptable. Customers should not be expected to pay extra simply to confirm that the work they were charged for was completed properly. Verifying repairs should be a basic part of the servicenot an added cost.
  
  To make matters worse, the woman I spoke with on the phone was unprofessional and outright rude. She stated, and I quote, You said that there was no concern with the toilet. That statement is completely false. The entire reason my RV was brought in for service was because the toilet was leaking. Either there was a complete failure in internal communication, or my concerns were completely ignored.
  
  Additionally, the paperwork I received after the service claimed there was no toilet leak found. I find that very difficult to believeespecially considering that, upon returning home and turning the water on myself, the toilet immediately began leaking again. Which raises a very obvious question: How can you determine whether or not a toilet is leaking if you never turned on the water to check? This shows a clear lack of thoroughness and professionalism in the inspection and repair process.
  
  Beyond the unresolved toilet issue, Im extremely frustrated with the overall state in which my camper was returned to me. It was clear that there was no care or respect taken with my property. The condition it was left in reflected a total disregard for both my time and the trust I placed in your service team. I should not have to spend additional time and effort cleaning up or dealing with new issues caused by negligence and lack of attention.
  
  The entire experience has been frustrating, disappointing, and a complete waste of time and money. I expect better communication, more accountability, and basic respect for my property as a paying customer. I am rejecting this response and requesting a proper resolution that reflects the seriousness of these issues.
  
  Sincerely,
  
  Madison *****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Rv from camping world end of last year they have promised to provide sink covers for the sink which Ive yet to receive after continuse visits and calls nothing has been done that say they will call back but never do , also it was a brand new rv with only one set of keys provided asked for those as well I had to go have extra engine keys made at the **** dealership which should not have came out of my pockets they should have provided them after several attempts I still have not extea door keys it has been 2 weeks and nobody will return a call, once they sell it to you they colluded careless about you the absolute worst customer service everything is allwaus out on the next person never a resolutionr

  Business Response

  Date: 04/15/2025

  April 15, 2025
  
  
  RE:       ***** ****/ BBB Case 23177070
                Our Case  05374280
  
                 Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    
                 CWRV Sales confirms that we have spoken with ***** **** regarding the outstanding matters related to the purchase. All items originally promised have now been provided to the customer. Additionally, a mobile technician was dispatched and has completed the remaining repairs. To that end we consider this matter closed.
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ****.
  
                Respectfully,  
  
                CWRV Sales