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Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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FreedomRoads, LLC has 385 locations, listed below.

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    Customer Complaints Summary

    • 1,119 total complaints in the last 3 years.
    • 346 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a brand new 2020 Jayco trailer from Camping World. 1 year after purchasing it, our refrigerator stopped working, and there was a recall on our LP regulator. We took the trailer to the service department to fix these issues as they were under warranty, and a recall. It took them 4 months of keeping our trailer, and multiple calls from myself and my husband to even get status updates about progress. Finally after 3 motherborads failed, they got the green light to replace the whole fridge. We were told this had been completed, and when we called to pick up, they told us this had actually not been completed as the first fridge was damaged in shipping, but in the meantime the backordered LP regulator had come in and this had been replaced. 2 weeks later we called to pick up our trailer. About 2-4 weeks after having our trailer back, with above issues being fixed, they called us to tell us that our propane regulator had come in and was ready to be installed. You can imagine my frustration at this point as we had been told this had been replaced with the fridge. I had to physically go take a pic of the regulator on our trailer and text it to someone to actually prove this had in fact been done. Fast forward to the present. We had to take it back because the fridge has not worked on LP SINCE they replaced it, and our furnace (LP) is not working correctly since they last had it for regulator issues. They are now telling me that they have zero record of ever replacing our fridge, and telling us we are unable to pick up our trailer without paying $500 bucks. These are the exact same issues we had last year that were obviously never fixed, or we wouldn't be here again. ALL of which are under warranty or a recall. Their lack of record keeping is now prohibiting us from picking up our BRAND NEW $40k trailer without payment for services that should be covered. WILL NEVER GO BACK HERE AGAIN!!!!! WORST CUSTOMER SERVICE EVER!!!!!!!

      Business Response

      Date: 10/31/2022

      October 31, 2022


      RE:       *************************/BBB Case #********
                 Our Case #:3956111

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with *************************. CWRV Management has confirmed they will pay the two diagnostic charges for **************. ************** has her Unit in her possession. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *************************.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased an Class A RV July of 2021 from Gander RV.In the time we have owned it we have been able to utilize it 3 months. We have been getting the run around with dealing with Gander RV for repairs. I would like to open a case with them and submit paperwork like emails and texts once the case has been opened. The lack of customer service and their knowledge is beyond belief. We have been dealing with their service department nonstop and have yet to hear from the General Manager to help us with our issues Thank You

      Business Response

      Date: 10/27/2022

      October 27, 2022


      RE:       ***********************/BBB Case #********
                  Our Case #:3956004

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with ***********************. CWRV Sales confirms ************ has been in contact with the service representative at *********** and all issues are written up and submitted to the manufacturer, Thor Industries.  A copy of the warranty has been sent to ************. ************ is happy with the new communication he has received. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***********************.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 2020 Artic Wolf 291RL in January. Undisclosed damage to camper. Leveling system not working.Out of 10 months owning the camper it has been in the shop 6 of those months.They have had it this time since July 7.Also every time they have it for repairs they do more damage. For instance, replacing the refrigerator that didnt work they damaged the wall at the door of the camper, the wall under the refrigerator and the floor under the refrigerator.

      Business Response

      Date: 10/24/2022

      October 24, 2022


      RE:       *********************/BBB Case: #********
                 Our Case #:0344967


      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with **********************  CWRV Sales confirms that we have completed all repairs to her unit, and she will pick it up on 10/25/2022. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **********************

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18293875

      I am rejecting this response because:
      Repairs have NOT BEEN COMPLETED.  The camper is still at Camping World in **************** awaiting another attempt at repairs.


      Sincerely,

      *********************

      Business Response

      Date: 11/07/2022

      November 7, 2022


      RE:       *********************/BBB Case #********
                  Our Case #:3944967


      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with **************.  CWRV Sales confirms **************** has picked up her unit.  **************** is pleased with repairs.To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *********************.

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 11/10/2022

       
      Complaint: 18293875

      I am rejecting this response because:  We are due a monetary payment according to ************************* with Camping World.

      once we have received the monetary settlement we will discuss closure of the claim.



      Sincerely,

      *********************

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a camper from this company and it was nothing but trouble sense the day they had it delivered to me. they have lied to me sense day 1. i have had so much trouble with this camper when i got this camper it was missing and ac unit which i told them to not deliver it til it gets fixed and they did anyway. now sense i have had it the first week it has leaked in the main bedroom constantly there is a tote in there to catch the water in daily. there were supposed to be 3 ac units and there were only 2 and 1 of them did not work. the ac leaks at least a 5 gallon tote of water daily. the rear back deck gate is falling apart the screws are coming out. there is a leak in the 2nd bathroom that leaks in the living room. 2nd bathroom sink leaks. 2nd bathroom molding is coming off and the floor is coming up. the kitchen cabinet door fell off. septic tank was full of sewage water. there were ants all in the kitchen. both sets of the steps are bent. the front door will not close right it is also warped has a gap in the bottom right side. front door floor is coming up. dishwasher does not work. main bathroom wall is separating . the slide in the living room does not close all the way. the ladder outside came off. i contacted them and they told me to contact good *** that i have coverage with and let them fix it if i'm not mistaken that is insurance fraud. i have contacted camping world talked to several different people and nothing has been done. had to cut the under neath to get all the water out from in the insulation. water still leaks daily out from under neath camper. i have pictures and video i can send to you later. they are suppose to send me a check for over charges and i have never received it.

      Customer Answer

      Date: 12/10/2022

       
      Complaint: 18249516

      I am rejecting this response because:
      I HAVE SPOKEN TO THE SERVICE DEPARTMENT AT COLFAX CAMPING WORLD WHERE THE CAMPER IS GETTING FIXED AT AND **** DID CONFIRM THAT HE HAD FOUND MOLD IN THE CAMPER  HE IS SUPPOSED TO BE SENDING ME PICTURES AND A REPORT FOR MY LAWYER TO REVIEW. THE WERE TURNING THIS INTO THE GOOD **** WARRANTY  UNTIL THEY FOUND OUT I HAD A LAWYER AND THEN DECIDED TO FIX IT ALL THERE SELF. I HAVE BEEN TOLD 2 TIMES THAT THE *** CONDITIONER WAS THERE AND IT IS NOT THERE YET. 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see PDF

      Business Response

      Date: 11/02/2022

      October 31, 2022


      RE:       ***********************/BBB Case #********
                 Our Case #:3942177

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with ***********************.  CWRV Sales confirms we are in receipt of the awning for ********************* Camper and it will be installed. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***********************.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. Recently I purchased a used camper from camping world. $78,000.00 including all warranties. Needless to say I have had multiple issues with it. I bought all extended warranties but cant get in touch with service department. I call tech support and they dont have record of my membership. I paid alot of money for a lemon. I have a complaint into the corporate headquarters but not getting anywhere. It leaks when it rains, the heater does not work, hot water heater does not work, completely rusted out on the bottom. The tires needed to be replaced before I drove it 2,0000 miles across country. In todays market there are alot of people still buying campers. People should know how horrible the service or lack there of is at camping world. Please contact me at your earliest convenience *************************** ************ ********************

      Business Response

      Date: 11/07/2022

      November 7, 2022


      RE:       ***************************/BBB Case #********
                 Our Case #:3920478

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with ***************************.  CWRV Sales confirms we have come to a confidential agreement with ************** to trade out her Camper. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***************************.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a 2017 Freedom Elite 30FE in August. We stayed one night and was headed back to Ga. We were not even 50 miles from camping world and it broke down requiring a tow back. They delivered it to us in Ga on September 21. We decided to take our First trip on October 8. When we hooked into shore power there was smoke coming from the *** We immediately turned the breaker off and found burning wires. After calling Good *** and a mobile mechanic he was kind enough to walk us through the problem so we could enjoy the rest of our weekend. We called **** at Camping world and explained the problem and he gave us a number to Good ***. On Oct 15 we decided to take another weekend trip. This time we encountered a water leak. The mobile mechanic came out and diagnosed another Major Problem. We just took our unit to another camping World that can not even look at the ** until Nov 14. I am very disappointed in our purchase and would encourage anyone that buys from camping world to get an independent inspection done. I would also encourage you to find another warranty because Good *** has been less than helpful. I will attach pictures of the problems we have found. **** and **** and Camping World have not offered any solutions at this time.

      Business Response

      Date: 10/25/2022

      October 24, 2022


      RE:       *****************************/BBB Case: #********
                 Our Case #:03938406


      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with ******************************  CWRV Sales confirms that **************** was repeatedly told at the time of sale she was purchasing an AS-IS DIY unit that had not been reconditioned.  CWRV Sales did pay for the repair when ****************** Computer went out on the way home; and delivered it to her home once it was completed.  AS-IS units come with no dealer warranty expressed or implied.  Customer are over-explained the meaning of AS-IS when purchasing a Do-It-Yourself unit. To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******************************
      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 10/26/2022

       
      Complaint: 18233827

      I am rejecting this response because: 

      Were told the unit was a DIY for cosmetics but the unit itself had been inspected and we were assured that it was all cosmetic repairs such as outside awning, vinyl on inside seats and some flooring strips. We were told multiple times that the unit itself was throughly inspected for mechanical, electrical and plumbing (water) was all in good working condition. As you can see from the pictures of the burnt wires and water leak thats not the case. We are simply asking for you to buy this unit back. The unit is currently in the shop at Camping World Woodstock waiting to get the water repair done. We paid around $60,000 for a unit that has been in our possession less time then it has been in the shop for repairs. We are willing to take the $5000 down payment loss but do not find it right to have bought something with trust and confidence that has been in the shop so much. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If I could put 0, I would. We bought a camper in May 2022. Our third trip out, it broke down - the slide out stopped working. Slide out had a recall on it and Camping World sold it to us with the active recall. We tried to get a hold of Camping World to get it repaired but never could - nobody answered the phones. We ended up taking it to a local mechanic, who informed us of the recall and that it was a well known issue. Well, our camper ended up being stolen (which, if CW had answered their phones and had fixed the recall prior to purchase, it would have never been stolen) and now were needing to cancel a bunch of Good *** nonsense they swindled us for. I had to go to social media to get the finance guy at CW to even ************ Its been over a month, we still havent received a refund and hes not answering our emails. Were still sitting on a loan that should be paid off with these items. Infuriated doesnt even begin to describe it. This situation could have been avoided if they had fixed the recall prior to purchase. We will never go there again.

      Business Response

      Date: 10/17/2022

      October 17, 2022

      RE:       *******************/BBB Case #********
                 Our Case #:3935334

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with *******************. CWRV Sales confirms that we informed *************** that a check will be cut on Wednesday for Ms. ******* refund.  To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********************

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 10/31/2022

       
      Complaint: 18230089

      I am rejecting this response because:

      No check has been received or deposited into my account to pay off my loan. It has been weeks of trying to handle this to no avail. The pictures show our loan and then an email providing bank account information to Camping World.


      Sincerely,

      *******************

      Business Response

      Date: 11/09/2022

      November 8, 2022

      RE:       *******************/BBB Case #********
                 Our Case #:3935334

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

      CWRV Sales confirmed we spoke with *******************. CWRV Sales confirms that Ms. ******* check arrived on 11/8/2022.  To that end we consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ********************

      Respectfully,  

      CWRV Sales 

      Customer Answer

      Date: 11/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will still never recommend anybody purchasing a single item from Camping World as this experience has been nothing short of a nightmare. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/06/22 Our facts From *********** we thank **** who works in finance is the only person besides the service department who is kind, and honest, the rest can pound sand.From a crazy sales girl *****, who cried all the time, or talk or texted about xxdead xxxxx years ago & present ***** ( believe to sickening to post,)insults, babbling, her dirty brother showed us stating a sharpshooter, he just stood there making us feel uncomfortable, especially after her outburst. ******, our salesman, stated I am not her friend, running our credit against our authorization, blew up my text and phone yelling at me I must buy from her, really scary, how could they hire her and not know, so bad we thought, to file a report to the police! I reported her to ***** and the main Headquarter ***************** who is one of the finance guys here, for weeks, told us not to worry we had a different ** and told my husband he was full of sh**.****, the store manager, not once did meet us, even after we reported *************** husband still trusted them and loved the 5th-wheel Cougar. We had options, we were far from smart.**** the big boss only talked on the phone, was not a nice person, had a bad temper, does not care, he was made to call, I reported the happenings to ********************* knows the ** roof is bad, I called Keystone yesterday, and they made note of it,The lady stated until it is written up by them which **** can do, it's leaking, and the paperwork is filled out they can't fix it, they do not want to mess with it, which would make it worse, and a new roof would need. We have 30 days of all costs covered. No way around this, it will get worse, yes that bad.I felt guilty, my husband deserved this, he trusted me, and I honestly tried to also, but a nightmare waiting to get worse, he got his wish, and sickened he did not go with my deal.I believe if ****, the store manager, responded to the trauma from his employee, apologized, ,fix roof unauthorized of our credit

      Customer Answer

      Date: 11/12/2022

       

      Complaint: 18226494




      Complaint: 18226494

      I am rejecting this response as of  November 11,2022, we have not seen our RV since over a month, nor sat in it but twice. 
      Not one update from Dylan the store manager, not once has he called me, nor my husband Andrew like he used to with his promising words. 

      Recent time line of his many calls: 
      Andrew calls now, put on hold, as always, busy with all these new customers 
      I ask Andrew to reach out for a status, a week since the last time he has called to get an update, On November, 9th Rubean is the only one whom will call back, not sure why Dylan has not. 
      I do owe Rubean a huge thank you, the only one who has been honest, tried to let Andrew know when my husband cant get ahold of a human being. He also seen one of the big problems,, he saw and is why he said they are late. 
      We still do not know whats fixed but a few things, the email I sent  all refuse to answer, a simple list, work order agreed to fix, should be easy to scan or put in the email. 

      If you guys think this is a petty blame game against your company, we dont need to do this,  not sure why you are worried, we are Christians, not out to hurt you. 
      Yes We did come to an agreement, little choice did we have. 
      WE CAN NOT SAY YES it's  hard to when we have nothing but this paper you gave the BBB. 
      We never received an email back . I please am asking to  have them to answer what was completed, should not be a big deal.

       As stated,  this case is not closed, we have no RV, nothing , a promise weeks ago. With the many broken promise, scared to trust. 
      Andrew will read, and signed if its a fair mutual, ( nice, not all the threats, a general) see we have no clue what it states only in an email what you promised.  Of course as agreed and a walk thru first. 
      Can you please send it to us the agreement to read?
       Once Andrew gets the  call, he will come and do the walk thru. 

      Please know, the aweful words you said to me, knowingly I explained I had 3 brain sugeries to bare with me, another brain surgery in a few weeks. I forgive you, pray for you, believe you do have a kind heart,  I am not a bad person, as a Veterab I was left with disabilites,  I want to enjoy what life we have left, no hard feelings. 
      We came into your store to purchase,did not want to be judged by my imperfections.  
      l hope we can put this behind us,  and wish you the best. I hope when you get this, all is completed, you guys do deliver, I know you want us gone as we want to look forward, not backwards. 
      Im trustung you now, you want this over, We to want to say CW delivered,  go your way, as we all deserve some happiness in our lives. 

      Sincerely,

      Rhonda & Andrew Streib

    • Initial Complaint

      Date:10/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2022 a purchase and loan was made for a 2022 never used camper from The Camping World in *******. We loved the camper and were promised a walk through and detailing of the camper before it was delivered to our camping site. Had delivery issues due to the company informing us that they use a 3rd party delivery company .(This information was not disclosed at time of purchase ) Once delivered on October 1st, 2022 - we received an incomplete camper with new cosmetic and manufacturing issues. (**** issues total and missing parts )Camping world has been contacted and we have had no response on how they will resolve our issue. ( I have called 4 times with no response from management)We have not had a home to live in.Everyday costs us more money.We expect to be fully refunded.Thank you BBB! -***************************

    FreedomRoads, LLC is NOT a BBB Accredited Business.

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