Business Profile

RV Dealers

FreedomRoads, LLC

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This business has 3 alerts

Pattern of Complaints

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,134 total complaints in the last 3 years.
342 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2022 Sports River Tent Camper this past Saturday, ************ failed to provide me the converter and solar panel that was supposed to come with the purchase I paid full price for. They are saying that those items are not included but my neighbor has the same camper which included all items, even the paperwork shows the items were included from the factory. I do not even have keys for the camper. I paid $31,995.00 for a camper I have not been able to use.
Business Response
Date: 09/15/2022
September 2, 2022

RE:        ***************************/BBB Case #********
            Our Case #: 03822179

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have been in contact with ***************************. CWRV Sales confirms ********************** purchased a new unit that needs some warranty repairs done. ********************** needs to bring his unit in for repairs as his unit does not qualify for a buyback as it is fixable.To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***************************.

Respectfully,

CWRV Sales
Customer Answer
Date: 09/15/2022

Complaint: 17735970

I am rejecting this response because: no one has contacted you from camping world. I only got an email with a claim number. I've emailed them approximately 6 times but have not received a response.

Sincerely,

***************************
Business Response
Date: 09/20/2022
September 19, 2022

RE:       ***************************/BBB#:17735970
           Our Case #: 3822179

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirmed we spoke with ****************************CWRV sales confirms that ********************** purchased a new unit that is in need of warranty repairs. ********************** has an appointment scheduled for 9/19/22 at 4:30. To that end we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***************************

Respectfully,

CWRV Sales
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well on July 19th we purchased a new 2022 keystone outback camper. On the air conditioner was not working properly so we called camping world they sent technician out and he said it was ok. Well we called them back and they sent another technician out same thing to make all this short they have yet to fix this new camper I have uploaded several pictures Im just sick of this kind of treatment. I have call the corporate office and have yet to get anywhere, I have contacted local tv stations this is just a few problems with camper. So please please help us with this matter.
Business Response
Date: 08/30/2022

August 26, 2022

RE:       *************************/ BBB Case #********
           Our Case #: 03739168

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirmed we have received Ms.********* A/C unit. Service has reached out to the customer to make an appointment to have the A/C installed and complete the repair. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *************************.

Respectfully,

CWRV Sales
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a camper from them, stated it was ready, noted several problems BEFORE signing the paperwork...NOTHING has been taken care of but the water leak issue that we supposed to be fixed immediately... these stall tactics are becoming increasingly time consuming. I paid for a (able to be lived in camper" with the parts needed.... no one returns a phone call at either branch. I am tired of this nonsense.
Business Response
Date: 09/12/2022
Please see attached*
Customer Answer
Date: 09/14/2022

Complaint: 17727732

I am rejecting this response because: I have shortened my letter 5x now...

no video this time... I want a full reimbursement. Down payment, payments made to Huntington bank...all of it. Camping World has lied and postponed repairs since first contacting them in June. I want my money back and I will buy elsewhere.

Sincerely,

*************************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new E-pro camper on 7/30/2022 from the Camping World in *********, **. In signing our financial documents, there were charges and services that had not been discussed or presented as an option. The first was an $1,800 clear coat seal and the second was an extended Good *************** (~$4k). In the moment, they seemed like requirements of purchase. We have since requested proof of the seal and the seal's warranty. We have attempted contact with the Finance Manager, *****************************, on numerous occasions by phone and email (8/3, 8/8, 8/15). ******** has not provided us with proof of the work done or the seal's warranty. We have also requested to cancel the extended warranty and receive a refund (either paid to us or applied to our loan), but she has not produced any resolution.
Business Response
Date: 08/26/2022
August 26, 2022

RE:        *****************/BBB Case #********
             Our Case #: 03820723

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have been in contact with *****************. ************** was under the impression that his extended service policy should cover his repairs. The reseal of the gutter tract is a maintenance item and is not covered under ESP. The other repair of the awning cord pull out is an adjustment which is not covered under ESP. CWRV Sales advised ************** to look at exclusions in his paperwork or appeal by contacting his extended service policy plan. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *****************.

Respectfully,

CWRV Sales
Customer Answer
Date: 08/31/2022

Complaint: 17726004

I am rejecting this response because: it references an entirely different customer.
We are still waiting for proof of the Metrotech Seal. We have requested - numerous times- - for a copy of the service record to serve as proof that the invisible seal was added. Otherwise, we would ask for the $1,800 to be refunded.

Sincerely,

***** Back
Customer Answer
Date: 09/28/2022

Complaint: 17726004

I am rejecting this response because:

I am rejecting this response because: it references an entirely different customer.

We are still waiting for proof of the ********* Seal. We have requested - numerous times- - for a copy of the service record to serve as proof that the invisible seal was added. Otherwise, we would ask for the $1,800 to be refunded.

Sincerely,

***** Back
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18th 2020 I purchased a 2014 Winnebago ****** ****** 31K. The ** hadA defective awning and As part of the sale agreement said awning was to be replaced. Due to ***** I was told it would take several months to get depart in and to follow up again in January 2021. At the time of my call in January 2021, I learned that the dealership had been Sold and no longer under the ownership of factory direct marine and **. The New owner would not honour the agreement. I Emailed one of the other locations and received a response from corporate employee *******************. I forwarded a copy of the sale agreementShe reached out to ********* obtained the part number and asked where I wanted to have the work performed near **** had not heard back from *** since March despite multiple text Message's phone calls and Message's with left with her secretary. It is now 7 months since the purchase of my ** and they have not Fulfilled the terms of the sale agreement.
Business Response
Date: 08/30/2022
August 29, 2022

RE:       *********************** / BBB Case #********
           Our Case #: 03808021

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirmed we have been in contact with ***********************. **************** has been in touch with Boat and RV who reached out to our ******* location. **************** can reach out to ******* for the repair and it can be customer pay and then reimbursed by Boat and RV. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***********************.

Respectfully,

CWRV Sales
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund and return to Camping World of Chicago the 2020 Keystone Cougar 30rls I recently purchased for $44,385.00 based on not delivering on the product agreed upon for the agreed upon price, delivering a defective product, and excessive misrepresentation of prices and products by employees of Camping World of Chicago. I got no response on how to return the camper since my request on 8/6.Salesperson ************************* said a solar system installed in the camper would allow me to use everything in camper on solar power including the refrigerator, **, outlets, lights, pumps, etc. would cost $3,936.18 and emailed a S&I ticket on June 13th with a cost of this installation for $3,936.18 including labor, solar panels, batteries, etc. I questioned ******************** because it didn't include an inverter. ******************** explained to me that because this camper was "Solar Ready" it didn't need an inverter and he repeatedly said he'd talked to someone in the service department and this was all I needed to run the above appliances on solar. Under this assumption I agreed to purchase the camper with the understanding that Camping World would install the solar system for the agreed upon price. I purchased the camper on June 29th and I spoke to ******************** on this date to verify the amount of the installation and he said installation would take about 2 weeks. ******************** called me a week later and told me the solar parts were in but they had accidentally only ordered one lithium battery and it would cost about $1200 more to purchase the 2nd battery and this solar system would not run the electrical outlets in the camper, that I would need an inverter and it would cost me about double the quoted price. He said this system would run everything else in the camper including the ** and refrigerator, it just wouldn't work for the outlets. I received my camper July 30th and after it was home found solar didn't run the ** or refrigerator. This is not what we agreed on.
Business Response
Date: 08/18/2022
Hi *****,

We are very sorry to hear of your frustrations with Camping World. We have taken the time to review your statements and investigate the situation further. Due to the fact that we have taken the steps to demonstrate the unit and show you what would and would not work while using your unit and you decided to purchase the unit with this knowledge, we will not be willing to take the unit back or help with the upgrades to the power of the unit. Camping World does not have a return policy. However, you are more than welcome to bring the unit in for service and have those upgrades made at your expense.

Thank you,

***************************
Customer Service Specialist
Camping World - Gander RV
Ph: **********************
Cisco-72197032
Customer Answer
Date: 08/18/2022

Complaint: 17704019

I am rejecting this response because: I am rejecting this response because the automatic leveling system was not working on delivery of the camper, but a Camping World employee said that the problem was caused by a loose wire which had been fixed and that the problem was fixed and that the leveling system would be working properly in the future. If I had known that there was going to be an ongoing problem with the leveling system I would have refused delivery on the camper on July 30th which is my right. However, due to inaccurate information of a Camping World employee, I was sent home with a camper with a defective leveling system which makes it impossible to use the camper. As soon as I became aware that the leveling system was not working later that week, I did request to return the camper and receive a refund and had the camper taken to ******** Camping World as soon as I was able to get towing service through Good *** Roadside Assistance. The ************************* Warranty Act requires that the leveling system be fixed within a sufficient period of time and I was told that the leveling system couldn't be fixed because they couldn't figure out what was wrong with it at the ******** Camping World service department. Therefore under the ************************* Warrant Act I can expect a refund. The leveling system did not work on at least 4 occasions: July 30th, August 4th, and twice on August 5th. 3 of those occasions happened at a Camping World facility. The Uniform Commercial Code law also states that a legal revocation of a purchase can take place if a customer did not know of the defect at the time of purchase and learned of it later or the customer knew of the defect but was assured the problem would be fixed. I was told that there was no problem with the leveling system at the time of delivery, that it would work properly as the defect was fixed by tightening a wire. These claims turned out to be false and therefore I accepted the delivery of the camper under false pretenses.

Sincerely,

***********************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a 22 ******* on 6/9/22 from camping world in midway. used it one time and it fell apart. Took it back to be repaired been given the run around. I put $4000 down and have made 2 payments. Took camper back on 6/24/22 and want to be refunded. im paying for something and not getting to use it or either replace it with another one.
Business Response
Date: 08/18/2022
August 18, 2022

RE:       ***********************/ BBB Case #********
           Our Case #: 03800386

Camping World RV Sales, LLC (CW** Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CW** Sales confirmed that *********************** contacted ** about repair issues with his camper and wanted a buyback. The issues that **************** is having with his camper are fairly common in the ** industry and being addressed per the manufacturers warranty process. The location is making sure that the completion of repairs is a priority. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***********************.

Respectfully,

CW** Sales
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We decided to sell our house and buy a camper* While in the market we decided to check this place out in May and made our purchase June * Not only did they take advantage of my husband and I they left us homeless* It's unlivable between the terrible tires they let us leave the lot with to the sliding floor that had sunlight peeping though but the ac unit doesn't work ( not to mention its a 40ft) the worst part is they let us leave the lot without telling us that the camper they originally told us was **** is ACTUALLY ***** so nyctruck I bought after cannot pull this trailor* It has been sitting parked since buying it couldn't even live in it * They refuse to accept responsibility and help us * I made a case with camping world they called and told me that ***** from ********* told her that the camper he sold us for full time living isn't for that* I'm now having to go to a diffrent camping world and sell the camper I originally bought for ****** 2 months ago for *********** and now have to finance another ***** to even have a place for my kids and I to live* I'm not asking for cash I just want to have what I should have had from the beginning*
Business Response
Date: 08/26/2022
August 26, 2022

RE:       *****************************/ BBB Case #********
           Our Case #: 03782008

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirmed we have been in contact with *****************************. CWRV sales confirms that the unit was purchased AS-IS with no implied warranty. The items ******************* stated are not covered as there is no warranty. ******************** was notified that one air conditioner is not sufficient in a 35ft coach and we are getting an estimate for her on a second air conditioner. If ******************** would like to trade her unit, they can work with the location and also deal with the title issue during the sale. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *****************************.

Respectfully,

CWRV Sales
Customer Answer
Date: 08/27/2022

Complaint: 17716245

I am rejecting this response because:
Was not notified of the 1 ac unit being non sufficient.
Was not notified the camper was not for full time living.
My sales accosicate did not inform me of any of this.
That is our main issue.

Respectfully,

*****************************
Business Response
Date: 09/07/2022
September 6, 2022

RE:       *****************************/BBB Case #********
           Our Case #: 03806502

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirmed we spoke with *****************************. CWRV sales confirms ******************** purchased a used AS-IS with no implied warranty. As noted, one air conditioning system in a ************************************** hot temperatures keeping coach cool and would recommend a second air condition in which the customer has asked for an estimate on. ******************** can trade the unit if she would like. We will not readdress and consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *****************************.

Respectfully,

CWRV Sales
Initial Complaint
Date:08/15/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had service completed at Camping World in ******, ** slide adjustment and *** (Roof Preventative Maintenance). The work was done incorrectly for the *** so camping world gave us a "voucher" for a another *** to be completed at any location. We began experiencing leaking in our rv after the slide was "corrected". We brought the rv to the **********, ** location to look at the slide and redo the preventative maintenance. The *** was "completed", the first storm, water came pouring into our skylight. Our seals were not broken or destroyed when we brought this into ******, ** which was verified by their tech. Due to water sitting where we could not see it, our floor began turning soft. We contacted camping world and immediately they pointed blame to each other, said policies were not followed and it turned into a blame game with the result being that they offered a refund. We filed with our insurance and they will not pay due to lack of "maintenance". Now we have thousands of dollars in damage possibly tens of thousands with no one taking accountability. We would like our damages repaired and us made whole by Camping World or Camping World to pay for the issues they caused.
Initial Complaint
Date:08/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i dropped my unit off over a year have been in communication via email and phone. they kept passing my service to different advisors due to some getting fired and having to explain the whole story over and over. i reached out many times to them via email and phone and no response. i keep getting oh they are busy, or not available, then get hung up on. many times, they have called asking how to start my unit because they were negligent. this has gone too far. i am so tired of this place. please help.
Business Response
Date: 09/02/2022
September 2, 2022

RE:        *****************************/BBB Case #********
             Our Case #: 03796565

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have been in contact with *****************************. CWRV Sales confirms that all repairs have been completed on Ms. ******* unit. *************** is satisfied with repairs. To that end, we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *****************************.

Respectfully,

CWRV Sales

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FreedomRoads, LLC is NOT a BBB Accredited Business.