Business Profile

Farm Supplies

Rural King Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Supplies.

Important information

Customer Complaint:
Better Business Bureau has received customer complaints against Rural King which allege delays or difficulty getting orders, sold defective products, difficulty obtaining refunds, and poor customer service. Rural King has addressed all complaint brought to its attention.

Complaints

This profile includes complaints for Rural King Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

122 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sell baby chicks and ducks. We bought several chicks. Two of the chicks were older ones. they told us we could bring them back in a week. The older chicks killed the younger ones. They were selling them as all females. The older ones were male because of rooster like behavior. We wanted to bring those back. They said I could not bring back even though it was within a week.
Business Response
Date: 05/03/2024
DM contacted Customer and the customer is going to bring back all the chickens for a full refund. While there the ** will address all the other concerns the customer may have.
Initial Complaint
Date:04/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed on April 12th 2024 for an item that was ordered and almost immediately canceled. The store told me they could not refund my monies without seeing a receipt. There is no receipt since the item was not received. The store refused to cancel the order or offer a refund without me traveling to the physical store, a 45 minute drive one way. I believe this is considered invoice fraud and could be a legal matter, but I have decided to attempt resolution with the BBB as a first step. The bill was processed and no services or merchandise was transferred and if I understand consumer law correctly, a company cannot steal monies from a customer who never received services or merchandise. I called and spoke with a Supervisor who said she would reach out to the store to confirm that they have the item in their possession but would not remove the false charge on my account. A refund has still not been posted to my account.Order #********* is a fraudulent bill that was processed by Rural King.
Business Response
Date: 04/18/2024
Customer's order was not canceled only 3 pairs of gloves where canceled and the customer was not charged for those. The total charge was ***** We will issue a refund of shipping since not all were shipped as a one time courtesy to him.
Customer Answer
Date: 04/18/2024
Complaint: 21584101

I am rejecting this response because:
I was billed for an AR-15 for ****** on April 12th, 2024. Online transaction date is stated as 04/11/2024. Description is MISCELLANEOUS AND SPECIALTY RETAIL STORES. Online purchse: Y. Merchant information: MATTOON, ***
The item was never picked up and is in the possession of the Store in **********, WV. The bill is still showing on my **** of America Card and has not been refunded.
To be clear, I have never purchased gloves at Rural King. I cannot understand this level of confusion over a simple refund for items never picked up or received. Rural King must refund the full amount immediately.
Sincerely,

*********************
Business Response
Date: 04/22/2024
I do apologize that the wrong response was sent to ****************. We had to wait till the store verified that it was still in the store possession before a refund could be issued. We have refunded in full. Our policy is that once shipped it has to be in the store possession before we can issue a refund.
Customer Answer
Date: 04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:04/13/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to buy these gloves on sale a pair of gloves that I enjoy very much so they were on sale for five dollars instead of $15 so I decided to buy seven pairs as well. As buying multiple other pairs of one dollar gloves I paid for my order shipping of $15 included and expected to receive my package later that day they canceled my order without my consent and denied me my items, I want those items for the price that I paid for !
Business Response
Date: 04/22/2024
Good Afternoon, order ******* had 3 of the $4.93 gloves canceled off the order. The other 4 shipped along with 5 at $1.93. Customer was not charged for the canceled items. We also processed a full shipping refund of the order.
Customer Answer
Date: 04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the shipping charges are not processed on my credit card in the future and it stays the total amount like they said it should be.

Sincerely,

*****************************
Initial Complaint
Date:04/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in May 2023 we purchased a Rural King Tractor (RK24) with backhoe and front loader. At the time of purchase the salesperson (who no longer works at rural king) told me that I had all that I needed with tractor to add a mid-mount mower. After taking delivery of the tractor, I called back within a couple weeks to order the mid mount mower. The same salesperson told me he would order it. I called several times to check on the status and I was told the mower deck would be in that it was on a boat somewhere. After waiting and hearing nothing from him I found a belly mower to fit my tractor from someone who had the same tractor but did not want the mower. Once I purchased this mower from a private sale, I soon discovered that My tractor had none of the hardware that I was told at the time of purchase would be there. I attempted to try and order the parts from Rural King thinking if it was not too expensive, I would eat the cost. I soon discovered that in order to get the mounts for the mower it would cost me in excess of $1300. I contacted the store manager and was told she would put a request into corporate office to try and make it right. She also told me that I was not the only customer the salesperson had lied to. I was then called back today and told that the manager would sale the parts for a 10% discount. So basically, I am still going to have to pay $1170 for something that I was told was already on the tractor.
Business Response
Date: 04/05/2024
The tractor team has contacted the customer, the outcome is as follows: The customer offered to half the kit with us from the beginning. I am going to sell the customer the kit and direct ship it to his home. The list price is $1560.00 our cost is $624.16. The customer's purchase price will be $750.00. The matter has been resolved amicably.
Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1-30-2024 i ordered a fan switch online from Rural king and installed it on my furnace. It worked for a couple of days and quit working. I contacted customer service to return it about a week later and they said they would contact the manufacturer to send it back to them. The manufacturer ( US Stove) contacted me and suggested trying to adjust settings on the switch. After about two weeks i asked for shipping labels to send it back and they said don't bother, just dispose of it. I assumed they were going to issue a refund. After several days of no refund i contacted them and they stated i had to go back to Rural King to get a refund. In the meantime i ordered another switch from Rural King and it worked a couple of days and like the first one it quit working. Rural Kings online ad stated i had 30 days to return these items. I requested a refund on both items before the 30 days were up. They claim i was sent a replacement switch but i paid for both switches and they refuse to return my money.
Business Response
Date: 04/22/2024
We are reaching out to the customer to get resolution through a refund, limited details for the customer with an in-store purcahse has limited the ability to contact.
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a handgun and my brother purchased a handgun through RK Guns and they were being delivered to the store. I received email updates on my purchase and he received email updates on his purchase and when they arrived at the store we went into pick them up. Thats when chaos ensued they accused us of committing a felony and accusing us of doing something illegal right off the bat and had not even ran anyones background for the handgun. Then proceeded to tell us that my brothers gun never arrived at the store in which he received confirmation that an employee had indeed signed for it. They told me I had to go home and get a piece of paperwork to prove my address. When I went back they accused me of illegal activity. My brother called the store manager to see if he would physically check to see if the gun was indeed in the store and after getting the runaround he finally confirmed the handgun was delivered to the store. I would not buy ANYTHING or recommend this place to ANYONE they are rude and very unprofessional and I have yet to get an apology from ANYONE. Now they agree to refund minus shipping when I didnt receive the product.
Business Response
Date: 03/22/2024
Rural King has reviewed ***************** concerns and understands her frustration; however, Rural King has an incredible responsibility both morally and legally to ensure the safety of the communities it serves and must refuse the sale of firearms in specific circumstances. In this case, *************** ordered and purchased two firearms, one for herself and one for her brother. Rural King maintains policies that **** at times, be more strict than Federal and State firearms laws to ensure it is best serving the community. Rural King will not transfer/sell a firearm in any transaction that could result in a straw purchase. As *************** was purchasing the firearm for someone else, Rural King acted in an abundance of caution and refused the sale. As to ***************** full refund, it is Rural Kings published policy returns are accepted in specific circumstances, but customers are responsible for shipping costs in instances where the item is non-defective. Given the specific circumstances of this matter, the refund of shipping costs required review and will now be refunded. *************** will receive a complete refund of her purchase price and costs. Again, Rural King recognizes the inconvenience to ***************, but hopes she understands it is of the utmost importance Rural King hold the highest standards in sales of firearms and strictly scrutinize every purchase to ensure the safety of our customers who are our friends, family, and neighbors.
Initial Complaint
Date:03/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an $150 dollar e-gift card from an employer as a gift. I went to use the card 3 months later at a local store and was told it was deactivated. I emailed CS and was told to call in. I call in and give them the card number and pin. I am told that all e-gift cards were deactivated when Rural King rolled a new website in December. They said it would be fixed. 2 weeks later still not working. I email CS and again am told I must call in to fix it. CS tells me the same story about the new website deactivating all e-gift cards. I ask why this hasnt been fixed across the board if it is a known issue? I am told that the person (my previous employer) who purchased the card must call CS. I contact my old boss and he graciously contacts CS. They tell him the card is listed as inactive because of the new website but they will reactivate it and it should work in a few days. Its been over a week and it still doesnt work. Just exactly how much money is Rural King stealing from customers with this e-gift card deactivation scam!!!
Business Response
Date: 03/12/2024
Customer has contacted us via email, where he was instructed to call ************ to verify the order information. That has not been done, we require proof of purchase when activating the card.
Customer Answer
Date: 03/15/2024
Gift Card:
Code: 2000878500455472
PIN: 8119

Business Response
Date: 03/18/2024
Customer has contacted us via email, where he was instructed to call ************ to verify the order information. That has not been done, we require proof of purchase when activating the card.
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:02/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pushed a chicken coop for $599.99+taxes on Saturday 02/10/2024 at the Rural King **** ****** *** ********* ********* We got this giant box home, and took it out of the box, started putting it together and so many pieces are broken. I called the store, not even 3 hours after purchasing to let them know. The women said I could bring it in and exchanged the pieces, but this was the last one they had of this kind. I told her I could come in show photos, i would just like some kind of discount. Then she said I could bring the whole thing in for a refund, really not possible due to it all already being out of the box and half put together and the orginal box got ruined in the rain. The very rude women on the phone said "well I don't really know what else to tell you about it." This is a $599 chicken coup, it should not come broken nor should I have to deal with the rude people working there. I now would like a full refund for this broken, cheaply made chicken coop.
Business Response
Date: 02/12/2024
Customer would need to take the item back to the store in order to get a full refund. They only need to have the receipt. A member of management can assist if they need to.
Customer Answer
Date: 02/13/2024
Complaint: ********

I am rejecting this response because:

You did not read the complaint. I have no way to take it back to the store, that's why I asked for a discount with proof of broken pieces. It wa already half way put together and the orginal box was ruined. If you would like to have someone come tear it down and take it back great. If I don't have a resolution by the end of the day I'll be disputing with my bank.

Sincerely,

******* ******
Business Response
Date: 02/13/2024
We apologize but per the first contact BBB ******** the last line says "I now would like a full refund for this broken, cheaply made chicken coop." The desired settlement says refund as well that is why the customer was directed to take the item back to the store of purchase. To receive a refund the item of this cost would need to be returned.
Customer Answer
Date: 02/14/2024
Complaint: ********

I am rejecting this response because: I will be disputing with my bank. I have no way to return the broken item, it will not fit in my car. You're more than welcome to have someone pick it up.

Sincerely,

******* ******
Initial Complaint
Date:02/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an online gift card for my in-laws in September 2023. They struggled to use the online card due to their technical abilities. After numerous emails and phone calls, in November Rural king told me they would send me a physical gift card. It is now 3 months and I still have not received the physical gift card. They have not emailed me back about when Id receive it. Last I heard from them, I was told with the holidays you never know when things will get done. Thats the last I heard from them.
Business Response
Date: 02/06/2024
Gift card for the remaining balance of ****** was mailed to her address today.
Customer Answer
Date: 02/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21246402.
The gift card was received Saturday. While the resolution to complaint ID ******** is now satisfactory, I want to note how poor the customer service offered by this business has been. With so many businesses on an even playing field and all competing for the same customers, this level of unprofessionalism will surely be the ultimate demise of the company. Maybe not tomorrow or next week, but as more people report issues and competitors set a higher standard for their employees, Rural King will be king no more. So sad, many people used to enjoy shopping there. Tractor Supply and other regional businesses are happy to pick up your slack.
Sincerely,

*****************************
Initial Complaint
Date:02/03/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car battery on March 10, 2023 for my vehicle. It is a 60 month limited warranty and on February 2, **** the battery was dead. I have the original receipt and attempted to return the battery and I was told I cannot return it because its past 30 days. Its unacceptable. I bought another battery from NAPA Auto because I needed a battery. I would like a full refund. The very ignorant manager said she replaces her car battery every yearthats crazy. Ive had my 2019 vehicle and never had to replace it until year 4 of having it. Thats appropriate.
Business Response
Date: 02/06/2024
Contacted customer to locate the store. Contacted the store management. Management will be offering a refund to her once she comes back into the store.
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Rural King Supply is NOT a BBB Accredited Business.