Reviews
This profile includes reviews for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 594 Customer Reviews
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Review fromJan C.
Date: 09/22/2022
1 starJan C.
Date: 09/22/2022
This company repeatedly tried to charge me for things that I Did Not Order!!! And now they Continue to send Past Due messages to me!!!!!!!I tried mailing the notices with my declarations of NOT OWING THEM AND TO DESIST IN SENDING THESE NOTICES! PLEASE contact them to get my information off of their records!!! THANK YOU *********************** ********************************************************************************
The Bradford Exchange, Ltd.
Date: 09/23/2022
Hello ***, I am very sorry for the unexpected invoices. Please reach out to us via email at *************************** with your full address, and with a description of the issue so we can look into this for you! ********Review fromwilliam r
Date: 09/15/2022
1 starwilliam r
Date: 09/15/2022
total scam.. I bought a couple coins and cancelled the subscription and they are still billing me months afterwards. hundreds of dollars wasted or stolenThe Bradford Exchange, Ltd.
Date: 09/16/2022
Hello, I am very sorry to learn that you have had issues with your order and would like to assist you. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! -*********Review fromDebra S.
Date: 09/14/2022
1 starDebra S.
Date: 09/14/2022
My 89-year-old parent has dementia and received a package from Bradford containing an item that she doesn't remember ordering. I have been trying for 3 days to get them to email a return label to me directly, but it seems to be an impossible ask.I called three times this week. I waited 2-4 hours each time for a call back and then spent between 15 and *********************************************************** the first two calls, customer service insisted on using snail mail (postal service) to send the return label to my mother's shipping address. I explained that if she receives a paper copy of the return label by mail, she will not know what to do with it and will most likely lose or discard it.Bradford agreed during each of the 3 calls to email a return label. To date, I have received no return label. They also claimed that they somehow have trouble sending email to ******** email addresses, which hardly seems plausible.My mother now owes $92 or so unless she returns the item which seems to be next to impossible to do, especially in the absence of a return label.The staff person on the second call also insisted that I provide a power of attorney authorizing me to act on behalf of my parent before they would honour my request to remove her from their mailing list. Not even *********** or the ******** ********************* or the ******** **************** and ***************************** requires a power of attorney or ID to have a person placed on a 'do not mail' or 'do not call' list. What the actual f***? All of this amounts to elder abuse.Please make this right.The Bradford Exchange, Ltd.
Date: 09/15/2022
Hello *****, I am very sorry for the difficulty you have had with receiving a pre-paid return label! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ********Review fromJoanne N
Date: 09/14/2022
1 starJoanne N
Date: 09/14/2022
Seems like a scam. Bought a box of checks and received confirmation email. Later that night they charged an extra $5.56 to my credit card without my consent. **************** gave me the runaround. Had to have my credit card company intervene. Received the box of checks but instead of 100 checks there were only 75 in box. How is this legal?The Bradford Exchange, Ltd.
Date: 09/15/2022
Hello ******, I m very sorry for the unexpected charge to your credit card! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can look into this for you! ********Review fromSarah D
Date: 09/13/2022
1 starSarah D
Date: 09/13/2022
The online advertisement is deceiving and misleading. I ordered the Peanuts Trick or Treat Village Collection thinking I would receive the items in the picture for *****. I was billed, but received one tiny cheap plastic barn and a small figurine. When I inquired online, it took multiple attempts to contact someone. The representative then informed me that this was part of a subscription that would be continually billed. I asked him to cancel this and issue a return label, which also took multiple attempts to receive. I repackaged everything and sent the item back as instructed. I am still awaiting a refund.The Bradford Exchange, Ltd.
Date: 09/14/2022
Hello *****, I am sorry for the misunderstanding with your subscription plan order. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you. ********Review fromAlex T
Date: 09/07/2022
1 starAlex T
Date: 09/07/2022
SCAM!! Do not buy from this company. I have purchased 1 item for my mother for christmas last year and i have been charged 2 or 3 more times since then even though i have called multiple times to have my information removed from their system. They continue to charge my account. They also continue to send marketing emails even though i have unsubscribed every time one is sent. This company is a complete scam!The Bradford Exchange, Ltd.
Date: 09/12/2022
Hello ****, I am very sorry for the unexpected charges. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can look into this for you. ********Review fromKristine W
Date: 09/02/2022
1 starKristine W
Date: 09/02/2022
I contacted Bradford Exchange on my mothers behalf as her power of attorney and asked that they stop sending items and mailings on 8/3/2022. They indicated that they would take care of it. Instead they continue to send items and have sent mailings for new items (anywhere from 4 to 10 in a day). When I contacted them on 9/2/2022 I was told that I needed to send them a copy of my power of attorney before they would do anything. I was not told where and the person I was talking to did not respond when I asked where. I got total silence.The Bradford Exchange, Ltd.
Date: 09/06/2022
Hello ********, I am very sorry to learn that you have had issues with your order and would like to assist you. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! -*********Review fromPhoebe P
Date: 08/29/2022
1 starPhoebe P
Date: 08/29/2022
BEWARE OF SCAM!!!!!! (negative star rating)I saw an ad for a collectible ***** of ******* coin on ******** and ordered it. It was overpriced, but I liked it , so kept it. THEN - another similar coin arrived in the mail with an invoice. I decided to keep it and paid the balance with a check. Soon afterwards another box showed up with some other item, so I sent it back to the sender as I did not request it. Then they sent me a bill for the item I did not order. Another item just arrived - I will not accept it and will return it again. They keep aggressively sending me items I did not order and pushing invoices on me for these items. This time they changed the address slightly without the name of the company on it so I might get tricked into opening the item and getting tricked into paying them. They do not have a phone number to call for customer service on their website or on any of the letters they send out accompanying the items they ship out. The first time I saw a phone number for them was on the BBB website - very fishy.The Bradford Exchange, Ltd.
Date: 08/31/2022
Hello ******, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ********Review fromPatricia H
Date: 08/27/2022
1 starPatricia H
Date: 08/27/2022
The Bradford Exchange is a con. They hook the elderly into subscriptions that never end and the fine print lets them just keep sending you gifts they charge for (read closely, I think they can send you as much as they want). I told the company to cancel my subscription 15 days ago and yet they still haven't canceled it. Every time they claim they don't have enough information. The first claim they made was that they couldn't find my email address despite the fact it is the email address they show on the bill. Then they took several more days to get around to asking for the credit card number the charges are being made to despite the fact I showed them their own bill with the credit card digits and the email address on it. They have no intention of stopping the subscription. I will have to take special action with my bank in order to stop this fraud. They just made a new charge to my credit card, a full 15 days after I ordered the membership canceled.The Bradford Exchange, Ltd.
Date: 08/31/2022
Hello ********, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ********Review fromKeee O
Date: 08/24/2022
1 starKeee O
Date: 08/24/2022
False advertising on everything they sell. The push products as hand crafted and hand painted but its mass produced junk from *****.The Bradford Exchange, Ltd.
Date: 08/26/2022
Hello, I am very sorry to hear you feel that way! I'll pass on your comments! - *********
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