Reviews
This profile includes reviews for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 594 Customer Reviews
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Review fromChris E
Date: 03/26/2025
1 starChris E
Date: 03/26/2025
This company is nothing more than a business that steals peoples money. No matter how many times you call to cancel they still take your money from your account. How they are allowed to stay in business is astonishing. They are nothing more than liars and thieves.
The Bradford Exchange, Ltd.
Date: 03/28/2025
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromDennis C
Date: 03/17/2025
1 starDennis C
Date: 03/17/2025
I have been a loyal customer of the **********************, having previously purchased multiple items, including four clocks and two sets of pilsner glasses. While their products are of high quality, my recent experience with their billing and customer service has been deeply frustrating and disappointing. On November 14, 2024, I ordered a Steelers four-piece pilsner glass set and a Cowboys four-piece pilsner glass set, totaling $335.08. However, my credit card statement revealed unexpected additional charges, including two incorrect charges of $174.54. Concerned about potential fraud, I disputed these charges with my credit card bank. Upon realizing the charges were legitimate, I reversed the dispute, and on December 5, 2024, my bank issued two checks to return the funds to the Bradford Exchange. This is where the nightmare began. Despite my bank sending the payments, the Bradford Exchange claimed they never received them. Their customer service even admitted they have more than one bank and don't know where the money is. This alarming response suggests major flaws in their financial ************* resolve the situation, I provided proof of payment from my bank via email, yet their customer service refused to accept the documentation. As a result, I was left with no choice but to allow the Bradford Exchange to charge my credit card again on February 18, 2025meaning I paid twice for the same items. Despite multiple attempts to resolve the issue, the company has failed to address the problem, leaving me frustrated and financially disadvantaged. This level of disorganization and poor customer service is unacceptable. While I appreciate the quality of their products, I cannot recommend the Bradford Exchange due to their inadequate billing system, lack of accountability, and failure to provide proper customer support. I sincerely hope they take corrective action to prevent similar experiences for other customers.The Bradford Exchange, Ltd.
Date: 03/19/2025
Hello ******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromBenjamin T
Date: 03/15/2025
1 starBenjamin T
Date: 03/15/2025
Bradford Exchange and its rewards program is one of the biggest scam around. I ordered 2 veteran jackets from Bradford from an advertisement. I received the items and a month later they started charging my ****** account $14.95 per month a couple of years ago. I did not notice the charges until over 2 years later while auditing my account. I never signed up for an awards subscription. I contacted ****** and asked that they discontinue the payments to Bradford Exchange rewards and they told me that I would have to contact Bradford Exchange. I did that several times via phone and email asking them to cancel immediately. My attempts were ignored. I tried t o cancel via online account system but the system never allowed me to login stating that account is not recognized. They wouldn't accept an account reset or password reset. Finally, I sent the message to customer service supervisor and she responded with we don't handle rewards program but I will forward your request to them on your behalf this one time as a courtesy . She gave me a number to call and when I finally got a human on the phone to explain that I never signed up for a rewards subscription he was rude and condescending. He ultimately he said in a rude manner *** your subscription has now been canceled, good bye! I am still waiting on my subscription refund. By-the-way the jackets that I ordered were okay but the **** stickers on them were fake and of poor quality not embroidery as advertised.The Bradford Exchange, Ltd.
Date: 03/16/2025
Hello, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromDarlene B
Date: 03/12/2025
1 starDarlene B
Date: 03/12/2025
I ordered checks then got a email stating he didn't have the right routing number that was a lie then I called sp to the supervisor gave him the info he said a box will come to me with the wrong info and I should destroy it he said then the second shipment will come to me and it will be the right order They are liers at this place and I told him to cancel it and send my money back he said ok but I didn't get a confirmation number or anythingThe Bradford Exchange, Ltd.
Date: 03/15/2025
Hello *******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review frommaria s
Date: 03/12/2025
1 starmaria s
Date: 03/12/2025
I had my wedding ring engagement rhyme for less than 24 hours and all the stones fell out I wanted to see a pictures but this site would not let us leave pictures. I could have went elsewhere and got a ring with a real diamond in it for less than what this one cost me and the Diamonds are not real.The Bradford Exchange, Ltd.
Date: 03/15/2025
Hello *****, I am sorry the stones fell out! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromAmber W
Date: 03/11/2025
1 starAmber W
Date: 03/11/2025
I ordered one thing from them and Ive been charged three times and never received anything. This place is a scam.The Bradford Exchange, Ltd.
Date: 03/15/2025
Hello *****, I am sorry for the unexpected charges! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromSteven H
Date: 03/11/2025
2 starsSteven H
Date: 03/11/2025
I recently purchased a ring for my wife from The Bradford Exchange, Ltd. Ring arrived and it wasn't as spectacular as pictured or described on the Bradford Exchange site. Regardless, I decided to keep it to give to ******* that the order was delivered and I paid in full when I submitted my order, suddenly Bradford Exchange doesn't recognize my email nor log in info. Funny that they recognized my email and log in info when I placed the order. How convenient of them. Guess they don't want repeat business. Well there's no chance of that.The Bradford Exchange, Ltd.
Date: 03/15/2025
Hello ******, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromDavid C
Date: 03/11/2025
1 starDavid C
Date: 03/11/2025
This Company is trash. I have purchased a lot of things from them in the past but NEVER again. I received a defective item back in December and have been trying to return it ever since but to no avail. They intentionally make it impossible to reach someone and then they have high pressure sales people calling you to buy more of their junk. Never again!!The Bradford Exchange, Ltd.
Date: 03/15/2025
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromAriel R
Date: 03/08/2025
1 starAriel R
Date: 03/08/2025
I purchased a gift for my dad back in Christmas and I just paid it off. Today I come home to a package on my porch from Bradford Exchange on 03/08/2025 but I didn't order anything? I in fact paid off the total amount that I owe for my dad's gift I got him and that was that and I received an invoice with this new package so I'm not sure what's going on but I'm not paying for something that I didn't purchase.The Bradford Exchange, Ltd.
Date: 03/09/2025
Hello *****, I am sorry to learn of your experience! Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****Review fromBelinda A
Date: 03/07/2025
1 starBelinda A
Date: 03/07/2025
I have also fallen for the Bradford Exchange scam. Once you order they keep charging and sending with no one to contact and cancel. Sent emails and think I have it canceled but still saying I have a balance. All the complaints and their responses are I'm sorry! But no corrections made to practices that create this non satisfactory experiences. Just fix your system so people have control of what you are sending. Products aren't bad quality but its a ripoff. Please don't respond with I'm Sorry to this review.The Bradford Exchange, Ltd.
Date: 03/08/2025
Hello ****, I am sorry to learn of your experience! It sounds like you enrolled in a collection. Please reach out to us via email at *************************** with the order information or your full address, with a description of the issue so we can assist you! ****
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