Reviews
This profile includes reviews for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,747 Customer Reviews
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Review fromBryon W
Date: 05/28/2025
1 starBryon W
Date: 05/28/2025
Company scams you by opening an account and billing you even though I never bought the coverage. Beware of this scam.
Endurance Warranty Services, L.L.C.
Date: 06/02/2025
Hi *****, we're sorry to hear about this and take concerns like yours very seriously. If you believe an account was created or charges were made in error, wed like to investigate and make things right. Please contact us at *********************************** so our team can look into it further. Sincerely, The Endurance TeamReview fromJames K
Date: 05/28/2025
5 starsJames K
Date: 05/28/2025
**** was very thorough for us. I have confidence in my selection.Endurance Warranty Services, L.L.C.
Date: 06/02/2025
We're glad to hear you had a positive experience with Endurance, *****! Your feedback means a lot to us, and we're here whenever you need support. - The Endurance TeamReview fromTim S
Date: 05/28/2025
1 starTim S
Date: 05/28/2025
The company has zero service. The mechanic is part of their approved list of mechanics. He got them to answer the phone a month or so ago and setup a claim, but they will not answer their phone in any kind of reasonable/timely manner and have NO WAY setup to communicate with the mechanic other than phone call. I, the auto that needs repaired, have called and after ***** minutes on hold found out that they have a claim setup but they would not discuss any of the details with me, only with the mechanic. HOWEVER, they do not answer when he calls and do not return calls if message is left. This has been going on for over a month.Endurance Warranty Services, L.L.C.
Date: 06/02/2025
***, we're sorry to hear about the delay and frustration youve experienced during the claims process. We understand how important timely communication is, especially when your vehicle is in need of repair. While we do work directly with repair facilities to manage claim details, we want to ensure the process moves as smoothly as possible. Please reach out to us at *********************************** so we can look into your claim and help get things back on track. Sincerely, The Endurance TeamReview fromRuby J
Date: 05/28/2025
5 starsThe customer ********************** that helped me pay my bill was awesome and very nice.Review fromJames M
Date: 05/27/2025
5 starsJames M
Date: 05/27/2025
The customer support provided was professional, knowledgeable and resolved my issue quickly. Very happyEndurance Warranty Services, L.L.C.
Date: 06/02/2025
Hi, *****. Thank you for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy. - **********************Review fromCharlene B
Date: 05/27/2025
1 starCharlene B
Date: 05/27/2025
Gave incorrect mileage due to snowy conditions, called back to give correct mileage, man refused to take it. Called in again, no record of call. They refused a $5500. Repair on my car. Sent a bill within 13 days of taking policy, HAS TO BE 7 with mileage. Very upset ??Endurance Warranty Services, L.L.C.
Date: 06/02/2025
Hi ********, were sorry to hear about your experience and understand how frustrating it can be when coverage expectations arent met. We aim to ensure all contract terms are clear, including requirements related to mileage and timing. We appreciate you bringing this to our attention, and if youd like us to review your situation further, please reach out to us at ************************************ Sincerely, The Endurance TeamReview fromTina W
Date: 05/27/2025
1 starTina W
Date: 05/27/2025
This company called Endurance is a scam. They are below 0 when it comes to rating them. I have two warranty plans with them and I'm canceling both. They promise you one thing and don't have any intentions on honoring them. Please people get out before you pay that money for nothing.Endurance Warranty Services, L.L.C.
Date: 06/02/2025
We appreciate your feedback, ****. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance TeamReview fromTyra L
Date: 05/27/2025
1 starTyra L
Date: 05/27/2025
They will give you the run around and say things are covered to get your money then when it time they will come up with all kinds of excuse on it being covered. Save your time and moneyEndurance Warranty Services, L.L.C.
Date: 06/02/2025
Hi ****, we're sorry to hear that your experience didnt meet your expectations. We understand how frustrating it can be when there's confusion around coverage. We strive to be as clear and transparent as possible about whats included in each plan. If you'd like us to take a closer look at your situation or answer any questions, please reach out to ************************************ Sincerely, The Endurance TeamReview fromKurtis A
Date: 05/27/2025
1 starKurtis A
Date: 05/27/2025
First claim I made was denied! I'm a 100 percent disabled veteran who is currently struggling so I purchased an extended warranty to avoid pricey repairs! I call and file a claim an I was denied. I was told " my issue was caused by an outside source so they couldn't help me!" I asked them, "Why do I pay you all for then?" They couldn't give me any reasonable answer just that it's an outside force and they can't cover it! I was told they were the best! I was told they are the go-to people! I guess I will continue you pay them since they are the best worst option out there! Thanks Endurance!Endurance Warranty Services, L.L.C.
Date: 06/02/2025
Hi ******, first and foremost, thank you for your service. We truly appreciate your sacrifice. Were sorry to hear that the claims process didnt meet your expectations, especially during a difficult time. Coverage decisions are based on the terms of your contract, but we understand how frustrating it can be when an issue falls outside of those guidelines. If youd like to review the details further, our team is here to help at ************************************ Sincerely, The Endurance TeamReview fromArthur S
Date: 05/26/2025
5 starsIt was very easy dealing with the phone rep. ** made everything smooth & gave me the best deal for my vehicle. I truly appreciate that. Now I'm fully covered thanks to Endurance
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