Business Profile

Insurance Companies

Allstate Insurance

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,663 total complaints in the last 3 years.
1,453 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in an accident on 1/15/22 which was my daughters birthday. The person that hit me with my two kids in the back is a policy holder with Allstate. Ive called numerous of times and left emails just for customer service to tell me the adjuster is no longer with the company and we cant offer a rental since its under another adjuster. I had to reschedule my collision repair appointment 3 times and I still dont have a rental. I called ********************* who that stated is the supervisor and no one has answered. Allstate should come up with another slogan because they have not been on my side. Ive missed work for 2 days because I dont have a car and I had to keep my son home from daycare. The dealership advised that I wont get my car back until 7/28/22. This is ridiculous and I would never do business with Allstate if this is how they operate. Please proving me with a rental ASAP. I shouldnt have to call out from work because a business fail to do their job.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from Allstate about a claim to my father who has been deceased since 2010. I do drive the car as it was a joint ownership BUT I was never involved in an accident. If I had been I would have provided the information to the other driver and contacted my insurance. I explained I was not involved in an accident and that the claim was fraudulent. That was my first call and they said an investigation would be open and an adjuster would contact me. They did not. I called back and explained and offered to take my car to the adjuster so they can verify it had never been involved in an accident. Again they said an adjuster would call. Received a message from Allstate to contact my insurance and file a claim. Didn't make sense but I called my insurance Geico and they said they have never been notified of an accident by Allstate and couldn't open a claim if there was no accident. I called Allstate back and they said they can't call anyone a liar and no adjuster would come to inspect my car. I repeatedly said but there was no accident. The agent said they are waiting for a call from the insured 's daughter to give details but nothing they could do? I am at a loss because they're not investigating and have made no attempt to view my vehicle. I have been ridiculed and told nothing can be done. I was finally told a month later that they would request an investigation with the fraud department. I asked for some confirmation that there is an investigation and that due diligence is being done. They refuse to verify anything or contact me about the status. Again my father has been deceased since 2010.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/16/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an insurance policy from Allstate many years ago. Without going into specifics, due to possible future legal action that *** need to be filed. I'll do my best to make this as clear as possible. The policy that I purchased guaranteed funds if I developed a certain medical condition. Many years after the purchasing the policy. Unfortunately, in 2017 I was diagnosed with the medical condition. Allstate was notified of my medical condition which guaranteed me a certain amount of money upon being diagnosed and proof of diagnoses with supporting documentation. All aforementioned obligations were met, and Allstate paid the initial funds due to me. My situation is somewhat unique in that it will not get better without treatment but I'm not being treated for the condition. My physician and I agreed that we would watch or surveil the condition on a yearly basis and along as the condition doesn't start to move in a negative direction, we would do just that (surveil).Also included in the policy purchased from Allstate is that upon certain procedure or surgeries. I would be paid a certain amount of money for those surgeries or procedure. Since 2018, I have been having annual procedure for my condition and Allstate has paid out on every one. Same procedure absolutely no differences in the annual procedures. For some reason, Allstate refuses to pay for the procedure that I had this year (2022). I have done my part in paying for my policy which is up to date. I have provided all the documentation required. Keep in mind that my condition will not change due to non-treatment on my part. Allstate can keep the money if they believe in their policies. All I want from Allstate is to provide me with documentation that they are saying that they, refuses to pay me because I don't have the incurable condition (without treatment) that I say I have because it's not seen on a document provided by my doctors. That really all I want from this matter. Thanks
Business Response
Date: 07/19/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've contacted All State on numerous occasions because they have over charged me and created two auto insurance policies. I've asked for All State to refund $147 that I was charged to start Milewise policy *********. I was told by my local agent that this policy was created incorrectly and so he had to close that request and set up a new policy. The new policy, Milewise policy ********* was set up and this is the plan I used. I was told that the $147 would be refunded to me but its been 10 weeks and no refund has been issued. The issue has been ongoing since April 25, 2022 and All State refuses to refund my payment for the policy that was never active.
Business Response
Date: 07/20/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In june, I told my 19 year old daughter to call allstate to have her car; that is listed under my policy, be towed. The rep told my daughter we did not have tow coverage which I though we did on the policy. Instead of having my daughter contact me for further instructions, the rep told my daughter she had to pay $149 and proceded to take payment from my daughter. I was made aware of the situation after and contacted allstate and spoke with 2 reps and a supervisor who told me that we had tow but it was under "unenhanced" which meant that we had to pay for the tow and then would be reimbursed after. One rep also advised me that she would be escalting the matter to have the funds return immediately. After a week of no follow as I was promised from the rep who escalted my concern, I contacted allstate again and expressed my concern. We did not need to pay for the tow if it was not included in my policy, there were alternatives in place. Allstate presuaded my daughter into providing her debit card info and still hasn't been refunded. I spoke with a customer compliant rep who assured me she would be reaching out to me and I have yet to hear from anyone in the company. The funds should have never been taken from my daughter's bank account without having her understand what she was doing.
Business Response
Date: 08/01/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 08/02/2022

Complaint: 17574869

I am rejecting this response because:

Sincerely,

Chikara *****
Initial Complaint
Date:07/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called in to get a quote for car insurance they asked for my bank information. After I compared prices with other agency, I decided not to go with them. So I didnt sign any papers that they sent nor did I authorize any charges. After I checked my bank statements they have been charging me for months, I called to get a refund they told me my initial call was my authorization for them to charge me. They stated there was nothing they could do and out of the $842 in total they charged me I can me I can only get a $89 refund.
Business Response
Date: 07/20/2022
Thank
you for forwarding this inquiry to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.
Initial Complaint
Date:07/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an Allstate auto insurance customer. I canceled my policy because I was being overcharged on their milewise program. When I canceled my account I was due a refund of $154.48 and a check was issued. I still have not received the refund check. I can not understand why the refund is being issued by check when they took every payment from my account? Allstate needs to refund my payment account immediately. I have been waiting since April 2022
Business Response
Date: 07/20/2022
Thank
you for forwarding this inquiry to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.
Customer Answer
Date: 07/21/2022

Complaint: 17572705

I am rejecting this response because: I have tried to contact Allstate multiple times for my refund check in the amount of $148.31. I am actually due more than that. However, I still have not received anything. They do not answer phone and can not locate my refund check. I want the refund sent back to my account the way it was taken electronically. Their business practices of overcharging need to be investigated. I have waited more than 60 days for my refund due to me. Please resolve and credit my account the refund of the remaining balance and overcharged payments.

Sincerely,

*************************
Business Response
Date: 07/26/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/29/2022

Complaint: 17572705

I am rejecting this response because: As I have shown in attachments of transactions history of charges. I was definitely overcharged. Your milewise program needs to be audited for fraud and over charging. I drove local miles most days of the week to and from work less than 50 miles a day. My car was also parked 1-2 days a week in driveway. Why should I be charged 2 premiums in a month. I dont accept being overcharged. I deserve a refund. I am a safe driver. I havent payed a premium over $110 a month. I do not accept the overcharges. Please research my account and send refunds back to my payment method on file.

Sincerely,

*************************
Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 business hours to discuss their concern.
Customer Answer
Date: 08/07/2022

Complaint: 17572705

I am rejecting this response because:
Allstate has overcharged me and has not agreed to refund me for the overcharges from earliest this year. They have also removed access to all of my payment host since filing this complaint. Im asking for refund from all the overcharges to be sent back to my payment method they have on file. The milewise devices were returned promptly. Stop scamming your customers. You know that you overcharges me multiple charges in a month for some several months. You can not hide the fact that multiple payments were taken out of my bank account. Just return the overcharges. I didnt agree to.

Sincerely,

*************************
Business Response
Date: 08/11/2022
Thank you for forwarding Ms. ******* rebuttal to us for review. At this point we have addressed all concerns presented to us, unless he/she has additional or new information to share this will be our final response regarding this matter.Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Allstate protection plan on 12/06/21, when I bought my DVD player. It covers for three years. This they do not dispute. The plan number is ***************. My player has stopped working. I have done nothing to damage or abuse it. They won't cover it because they say I have to contact the maker. It never said when I bought the policy that it covered only the second and third years. If they think the company should cover it, they should go after that themselves. Their contract with me should be honored.
Business Response
Date: 07/20/2022
Thank
you for forwarding this inquiry to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.
Customer Answer
Date: 07/20/2022

Complaint: 17572159

I am rejecting this response because: They are failing to respond. They promise to contact me in 48 hours because they don't want their response to be public. I assume because they don't want the BBB or the public to know their response. This is the same kind of fakery they are trying to use to avoid paying the claim. Tell the truth. Keep your word. Don't try to wear customers down with more promises. This kind of intentional prevarication should be stopped.

Sincerely,

*****************************
Business Response
Date: 07/22/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a claim through Allstate for a non car to car accident, two claims # ********** and # **********( one for mechanical and one for body work) were made. It has now been a month and Allstate processing these claims have made numerous mistakes on our claims, the adjusters on both claims have at one point sent a check instead of direct deposit as instructed and had the wrong bank on it and since hasnt resent money, and on second claim had the wrong bank account number so we didnt receive payment for that either, we have given all correct bank information and twice now was given the option of direct deposit to pay out both claims but they just closed our claims stating all payments were made but we have not received any such payments, and every time we call ,a different rep. tells us they will take care of it, only to be told now that we have to call the adjusters directly. We feel that Allstate has illegally diverted our claim and have no money they were suppose to send to pay for damages and soon we will have to pay daily fees for rental car, we need help
Business Response
Date: 07/20/2022
Thank
you for forwarding this inquiry to our office.
Customer concerns are important to us and we appreciate the opportunity
to address them. Due to privacy
concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within
48 hours to discuss their concern.
Initial Complaint
Date:07/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an open claim for a month. I purchased new car replacement on top of comprehensive and collision. I was told my car qualifies because in the state of KY it is 2015-2022, I was not told it added value to my car. I signed off on a settlement of ****** and my lien holder was going to use gap to pay off the rest. I told ******* from the start that I have new car replacement and asked how it worked, but he ignored ever question and I had to email him over and over to get any sort of communication. All Im asking is they honor the new car replacement since I signed off on ****** and at least give me the ***** that is extra that the new car replacement supposedly brought up the value of my car (not how I was told it works). Im not asking for them to place me in a new car as I should be asking since that is how I was told my policy works. Also, there was an ****** who was assigned to my case and I never heard from him unless I reached out to him and not once could he answer any questions that I had. This company has no sort of communication skills. I either need to be placed in a new car or given the ****, seems to me paying the ****** to my lien holder and giving me the **** would be a lot cheaper.
Business Response
Date: 07/19/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Allstate Insurance is NOT a BBB Accredited Business.