Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,663 total complaints in the last 3 years.
1,453 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate failed to provide services for insurance and goods I purchased from them and they knowingly we're aware of the claims and adjusters tactic to deny all claim my policies covered
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/22/2022

Complaint: 17589468

I am rejecting this response because: Allstate using the same stall tactics and or rejecting all my claims which my policies were covered for and paid for by myself ******************************* III for my auto and my renters and homeowners insurance that I was covered for and purchased by my policies by there products and services they sold me but did not provide either service and or product that I paid for

Sincerely,

***************************
Business Response
Date: 07/27/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/29/2022

Complaint: 17589468

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:07/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had insurance with this carrier for 3 years now and have never had a problem until now. We purchased a home in September 2021 and was told by the local agent that we are going to be given a homeowner's discount on our auto insurance.That did not happen, and we've been paying in excess of $30/month more than we should been paying for the last 11 months, for a total of $330 in excess premium(s).We can't get resolution with the local agent, so corporate needs to step in and resolve the issue!
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** And ***********************
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/15 I needed to contact Allstate to file a claim. My local insurance agent pawned me off to the call center because it was 4:30 on a Friday and I assume she wanted to go home instead of file my claim so close to quitting time. The first call center Rep I spoke with set up my initial claim but refused to give me any information about my policy and gave me wrong information about road side assistance/car towing and other general information. She was unprofessional and rude, she does not have the skills needed to help people in emergency and high stress situations, also she hung up on me. I had to call back to get the information I needed because I was hung up on. The 2nd call center Rep again told me I did not have road side assistance and told me I would have to pay out of pocket to tow my car to the shop.The 3rd call I made was to a call center Rep ****** She was the only one who helped me and worked through the issue in a professional manner. She confirmed I did indeed have road side assistance, and towing was included in my policy. She called me back to follow up on the issue. ***** was great.I cannot believe the unprofessionalism of the first 2 reps I spoke with. Allstate Leadership, please hire people that can answer questions professionally, honestly and accurately. Something that should have taken 20 minutes took over 6 hours and 10 plus phone calls through your awful IVR system. I pay you way too much money to deal with call center Reps that can even tell what services I have on my policy. These call center reps have caused you to lose my business. I could not imagine being in real danger or a serious accident and having to deal with the inexperience and terrible service.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate is ridiculous! I have been contacting Allstate since April. In April I added a vehicle to my policy I was quoted an amount of $598 per month. When my **** came the minutely rate went up to over $900 and Allstate never contact my mortgage company. From April until June I was told they was opening an investigation, then I was told my policy wouldnt be affected by the investigation. Then I was told it was a system error and they was working to repair it. Then I was told it was being escalated then they said someone would contact me back. No one has these are the excuses Ive been getting from them for months. I wasnt even notified that my policy was cancelling because they kept telling me they was working on fixing the error on my policy!
Business Response
Date: 07/22/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/25/2022

Complaint: 17585005

I am rejecting this response because:
They gave me a quote of $596 then charged me $940 a month. They are frauds and crooks!

Sincerely,

*************************
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been trying to contact Allstate to file a claim and never made contact. On hold for 45 minutes multiple times.
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All State is not covering a portion of my claim against them and their insurer for an accident because I failed to mention the scrape on the driver side, opposite of the accidents collision. There was a temprary construction median on the opposite side and didnt think I hit it until I noticed a scrape the next day. Accident occurred at night and no police where involved due to high volume of calls. Fix Auto added the scrape to the claim and the denied it. All State is also in the process of claiming the car a total loss when it is superficial cosmetic work.The car has been at Fox Auto for over a month with no work completed because of All States delay. We even declined the car rental they offered which makes it all less coat to them and they are causing delays and not wanting to cover the work.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/27/2022

Complaint: 17583537

I am rejecting this response because: their initial response phone call to this claim was only to tell me that the claims department will have to get back to me within 24/48 hours which they have not.i have called 3 times and left voice mails and am not getting anything resolved.

Sincerely,

***********************
Business Response
Date: 08/02/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 08/02/2022

Complaint: 17583537

I am rejecting this response because: They are not contacting me and I have contacted them numerous times and am
told I will receive a call back which has not happened.

Sincerely,

***********************
Initial Complaint
Date:07/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my policy on May 13th and started a new policy with State Farm my policy due date for payment is the 15th of every month They are now asking at the July 3rd for $241.60 and cannot tell me why I owe them this money. They fail to show me any documentation shows that I cannot cancel my policy at any time without penalty so now they are looking for money from a collection agency starting from July 1st when the situation happened in May and there has not been any correspondence from them saying that I owe them any money until July from the collection agency
Business Response
Date: 07/22/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/18/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my policy with Allstate. April, 20th 2022. They are claiming I owe them money for coverage I did not have. And they will not withdraw rheir mistake. Even though I have proof. My new insurance sent paperwork, Allstate refused to accept it.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, i need proofnof resolution from Allstate. In writting saying the charge is removed and the harrassment will end.

Sincerely,

***********************
Customer Answer
Date: 07/28/2022

They never removed the charge. Thats all they need to do.
Business Response
Date: 08/01/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An insured of the above company caused an accident by running into my vehicle In January 2022. Allstate did not investigate the accident with any diligence and chose to deny responsibility based on a completely fanciful story from their insured. After I provided irrefutable evidence as to the details of the accident they accepted 100% liability and responsibility for the accident. After steering me to a shop in their network that completely mishandled and mismanaged my case and taking three three weeks to perform a routine estimate they have not allowed me to get another estimate. Through dozens of failures to reply, denials of protected services, passing my case from agent to agent, scores of easily avoidable clerical errors, bullying, delaying, I have been left with one substandard and completely miss handled estimate and an inability to extract another one from the company. I feel it is my right to receive more than one estimate, especially considering the ineptitude and poor handling of the one estimate I did receive.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Initial Complaint
Date:07/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 30 that I needed a tow so I called the roadside service around 4:45 PM to order the service. They advised that there would be $60 overage above the amount Allstate would cover to take my vehicle to my home in lakewood, and I agreed. After waiting long, I contacted the roadside service again and they said that the provider cancelled so they ordered me another tow truck. This happened again and again 4 times. 3 times they gave no explanation but 1 time they explained that the tow truck came and said they couldn't find me so they left. This was a lie. After being cancelled th 4th time, I called a friend who told me that the reason must be because they can't send a tow truck to *********** property, and the friend advised me to call #** to get towed of the parkway and then to call again the roadside service. So I did this. I paid $89 and they took me to a nearby Shoprite plaza. I called Allstate again and they sent me a tow truck. By the time my tow truck arrived it was around 11:30 PM . They towed me to my house in ********, ** and I arrived at 12:30 AM. The overage that I had to pay was $550 dollars because it had become a late after hours job. I was with my wife. We went the entire time without food and had to wait for many hours in the heat. This was all because the roadside service didn't tell us the truth of what was happening. I need to be compensated for this ordeal and also for the additional costs which were the fault of your roadside service. I filed a complaint with them. They called me to settle for $100. This was unacceptable to me. They called again and offered $250. This is also unacceptable. They need to take full responsibility for their mistake and mishandling the situation to reimburse me for the entire cost incurred due to their error, plus compensation for my wife's and my hardship.
Business Response
Date: 07/21/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/24/2022

Complaint: 17579533

I am rejecting this response because: their response was that they'll contact me within 48 hours to address the issue, but they failed to do that. 24 hours has come and gone and not a word from them.

Sincerely,

***********************************
Business Response
Date: 07/26/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 07/28/2022

Complaint: 17579533

I am rejecting this response because:
They failed to make amends. They failed to take responsibility for their negligence and dishonesty.
Someone from Allstate actually did reach out to me. They said they were making an offer as a gesture of good will. However their 'offer' in truth didn't represent good will, as the amount they we offering as compensation did even come close to covering the additional costs I incurred due to their negligence. They offered to give me $250 + $89. While my loss was vastly more than that, both in money and in distressful hardship.
They should be aware that if I will not get a satisfactory resolution here, I plan to take this further. Then it will cost them more.
Sincerely,

***********************************
Business Response
Date: 08/03/2022
Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Allstate will contact the complainant within 48 hours to discuss their concern.
Customer Answer
Date: 08/03/2022

Complaint: 17579533

I am rejecting this response because: Their response in not sincere. It is a generic response which they respond without thought, saying basically that they will call me. They sent me the exact same response verbatim 3 times now. When they called me each time, they made an offer to pay only a portion of the loss which they caused me by their neglegence. Each time the same pathetic offer as the time before, which I had already rejected. They are not really responding and considering my complaint in any real way. They are not taking respnsibility for their actions.

Sincerely,

***********************************

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Allstate Insurance is NOT a BBB Accredited Business.