Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance

  18A Maple St Essex Junction, VT 05452-3783

• 

  Allstate Insurance

  1180 Western Ave (Old) Albany, NY 12203

• 

  Allstate Insurance

  7440 Ritchie Hwy Glen Burnie, MD 21061

• 

  Allstate Insurance

  7171 Bent Pine Rd. Willards, MD 21874-1363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a 1 year boat insurance policy that was from September 23 2024 to September 23 2025. I cancelled the policy on May 27 2025. So i should get a refund for the months that i paid for, which would be from May 27 2025 to September 23 2025.

  Business Response

  Date: 06/17/2025

  Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23475587
  
  I am rejecting this response because. I have reached out to them several times and it goes no where. All I want is a refund for the insurance policy that I paid a year for and only had it for basically 8 months.  Its pretty simple, I paid for a year and cancelled 8 months.  I am owed back the difference 
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 06/19/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels.  Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23475587
  
  I am rejecting this response because: I have reached out to them several times and they do not resolve the problem. All they do is give me the run around.  I paid my insurance for 1 year.  I had to cancel it before the year was up so I want a refund for the difference.  Every other business gives you your money back.  Allstate is robbing me 
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Allstate Insurance Complaint Type: Billing/Collection Issue Date of Issue: 08/30/2024 Amount in Dispute: $102 Complaint Summary:I am filing this complaint due to an unjust billing and collections action by Allstate Insurance after I had already canceled my policy and switched to a different provider.I changed my car insurance on August 30, 2024, and provided proof of new coverage to Allstate. Despite this, Allstate billed me $102 for a policy period starting September 2024, well after my cancellation date. They claimed it was an auto-renewal, even though I had already terminated the policy and had multiple documented communications with their representatives confirming my cancellation.After several follow-up calls, Allstate acknowledged the error and assured me the billing issue had been resolved and that the account had not been sent to collections. However, I recently discovered that the $102 charge was in fact sent to a collection agency, which is now affecting my credit unfairly.This situation is unacceptable. I took all appropriate steps to cancel my coverage and provided evidence of my new insurance. I also proactively followed up with Allstate, who repeatedly misled me by assuring the matter had been resolved. Now I am being penalized financially and reputationally for their mistake.Resolution Requested:Immediate removal of the $102 charge from collections.Formal correction and notification to any credit bureaus involved.Written confirmation that my policy was properly canceled as of August 30, 2024, and that no future charges will occur.A formal apology for the inconvenience, confusion, and damage to my credit.I expect prompt resolution of this issue, as I have made every good-faith effort to address it directly with Allstate without success.

  Business Response

  Date: 06/16/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had insured my vehicles through Allstate ***************************** Insurance Company for many years. My policy was nearly $3000 for six months, but I continued to renew my policy. When the Allstate CEO lectured America just days after a terrorist attack in *********** I made the decision to take my business elsewhere. My Allstate policy clearly shows that it expires on January 16, 2025. I contracted with another insurance company for auto insurance, effective January 16, 2025. I notified Allstate IN WRITING on January 16, 2025 that I had taken my insurance business elsewhere. Allstate sent additional correspondence "threatening" to cancel the coverage that I did not renew. I again wrote them on February 13, 2025. In turn, Allstate sent me a letter demanding payment of $245.59, stating that they covered me for a month even though I notified them I did not renew. They demanded that I send "proof of insurance" from my new company showing that I had insurance coverage. I sent them proof of insurance which clearly shows I had coverage through another company effective January 16, 2025 and advised them that I had notified them IN WRITING that I was no longer their customer. Even though I did not renew my policy, I had notified them in writing of that fact and provided proof of coverage with another company, Allstate has referred me to a collection agency for payment that I do not owe them.

  Business Response

  Date: 06/16/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim: ********** Policy: ?000817871373??Late last year we had a claim approved by Allstate for hail damage to our roof. We have leased solar panels from Tesla/Solar City which are covered under a warranty. Those were removed and replaced by a Certified Tesla Installer, Zero Point, a subcontractor of Arrow Roofing company. The work was completed in January of this year. ************* has tried to collect for the removal and replacement of the solar panels from Allstate without success, informing me, this is the first time an insurance company has refused to cover the cost of removal and replacement of solar ********* a policyholder I would expect Allstate to pay for this work and through their subrogation department seek any reimbursement under the warranty agreement with Tesla/Solar City. Please find attached:Tesla Agreement ***** Certified Installer Agreement (with Zero Point Energy)Arrow Roofing Invoice: removal and replacement of solar panel I would like to see this matter resolved quickly.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate Insurance has been handling a 3rd party claim against an Allstate customer in "bad faith." The adjuster signed to the case has never provided any physical paper documentation as required by law, including witness statements, EUAs, and denial letters. The adjuster assigned ***** *****, has been rude, unprofessional, has ignored and/or failed to acknowledge evidence provided for the claim, never stated that he had already denied the claim the same day it was submitted, has never provided a physical copy of the denial letter, and never even told me the claim was denied until a week after the denial. ***** ***** has been reported to the State Insurance Board and also has received an ethics complaint for failing to provide this documentation as required by Florida statute. Additionally, the vehicle has never been inspected by Allstate, never been sent for a repair estimate of any kind. ***** ***** has summarily denied the claim without performing any sort of investigation. He has also sought to suppress my testimony by failing to provide a written copy of my testimony at the time it was taken as outlined in Florida law. By doing so, ***** ***** has precluded my ability to use this evidence in further legal action, an abrogation of my rights. He has also continued to "slow roll" responses to the claim to the State, and I've had to repeatedly follow up to ensure that Allstate's adjusters are following the law. I want the claim escalated and reassigned to a completely different team (his supervisor refused to provide me his adjuster's license number upon request) with a full review at the executive level and the 2 adjusters in question investigated for potential fraud and professional misconduct. I want an actual adjuster to physical inspect the vehicle and for Allstate to perform a legitimate investigation into this claim.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23454225
  
  I am rejecting this response because:
  

  I have already directly contacted Allstate and am being given the runaround.

  There is a state investigation open against Allstate in regards to this incident. Allstate needs to legitimately respond to the claim that was filed 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/16/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23454225
  
  I am rejecting this response because:
  

  Allstate has already been contacted by email, and telephone. It is a 3rd party claim so there is no website account. ********************** representatives have been repeatedly hostile and have refused to provide legally required information such as ***, claim file, loss reports, investigative documentation as to how Allstate has arrived at its determination (no actual investigation appears to have been done), has refused to state the driver's insurance status for the claim as prescribed by law. They have also failed to provide a copy of the policy documents to determine coverage as well as any details surrounding activation of  Allstate's arbitration process.

  I have no legal obligation to accept Allstate's terms in signing up for a website account and I will not be doing so.

  Allstate can send documents directly to my address, which they already have on file as part of the claim. No need to post PII on any third party websites.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Allstate customer hit me and totaled my dump trailer. They offered me a piddly $5,100.00 for my trailer which I replaced for $21,000.00 which included $1400 for the bye back of the wrecked trailer.When I went to pick up my truck which was damaged in the wreck I was told to cash the check Allstate sent me for $5,100.00, which they claim was the deductible for the repairs. I told them it was no fault of mine and I did not have a deductible and Allstate was to pay the bill. They tried trickery to get me to cash the check they offered for my wrecked trailer, but the check was sent back to them.For months now I have not received $10,000 for my trailer to put toward the loan to replace the trailer. I have told them I will not except anything less and to date have not received any compensation for the loss of it. They have taken it upon them selves to determine that my trailer was only worth $5,100.00 but now I have a loan on a new trailer and had their customer not hit me I would still have my paid off trailer and continue on with business. I was asking a fair payoff price to cover but like I said they tried trickery to get me to except a check for the trailer.I have a monthly payment now.I have not received any compensation.The wreck was no fault of mine.They should not be allowed to wreck a persons life and just decide what is best for me. I do not give them that power to determine that.

  Business Response

  Date: 06/11/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23453785
  
  I am rejecting this response because:  I have had numerous correspondence with Allstate and get the same response, this is the value we pay according to our policy, which I have told them that is not my policy and I did nothing wrong except get hit by their client.  I am just wanting a fair price not a lowball price.  I am the one who bares the burden of spending time to find a replacement and drive 22 hours to get it. I didn't ask for full replacement value just a fair price.  It has been months now and they will not resolve it.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/12/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23453785
  
  I am rejecting this response because:They refuse to address the issue and have been asked repeatly to make this situation right.  If they made it right and were an ethical company it is plain to see that a person that had their equipment/trucks paid in full with no payments then another person comes along and destroys her property, why on earth would they feel justified to push her aside as if all her hard work was for nothing and now she has a payment on a trailer when her previous trailer was fine and paid off.

  Allstate has entitlement issues because they think they are a big insurance company and the victim is nothing to them, yes I am small fry but going to scream to the end about the injustice they are inflicting.  All they have to do is to pay what I asked and that would be fair. Good thing I did not cash their *** FOOLERY check!
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2025, I pulled my ***** Nexis report, I saw that Allstate Insurance pulled my ***** Nexis report on May 2, 2025, without Permissible Purpose, as I have not applied for insurance. Someone at this company is illegally accessing my credit report under he guise of a client, company, or individual who is stalking and harassing me by looking up my credit report in order to illegally access my credit scores, address, and creditors with the intent to do harm. I spoke with Riass #RTOLO, at the All State ************************ and she stated that a control number, address, email address, name, last name, or first name must be used in order to provide a quote. She searched and could not locate the quote, however, she did provided me the access at Allstates Fraud Hotline: ************.This is either identity theft or stalking, and is an invasion of my privacy, and I believe it is being completed by my current insurance company or landlord. This impermissible credit report access is a breach of my privacy. This company (third party) has gained access to my sensitive and confidential information without my permission or a legally recognized purpose.The **** provides consumers whose credit reports have been impermissibly accessed with remedies. Negligent actions by these companies can lead to the collection of actual damages plus attorneys fees and costs. If this access was accomplished willfully, then Allstate will be liable for statutory damages of up to $1,000 and punitive damages.All information completed within a company is traceable.Please provide the name of the individual who accessed my ***** Nexis report from your company, and Cease and Desist from the Invasion of Privacy.

  Business Response

  Date: 06/11/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23451813
  
  I am rejecting this response because in my original complaint, I stated I called and spoke with two agents. I simply want to know who accessed my ***** Nexis report without my consent, so I can file with the appropriate agency for identity theft, stalking, or harassment. Please advise.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 06/12/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23451813
  
  I am rejecting this response because I was provided no email address to contact someone at Allstate. 
  

  I prefer a direct number to an employee assigned to my identity theft complaint and an email address so that the communication is documented. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate  is refusing to pay for my roof repair after Missouris hurricane. Our street was hit and every single home had to replace their roof. My home is a duplex. My neighbors insurance said the roof has to be replaced. We share the same roof. But Allstate refused to cover my damages saying the roof is fine. Because I do have insurance, I cannot get ***** support neither. My share of the costs is half of the uploaded invoice. I brought in several roofers and they all talked with Allstate saying the roof has to be replaced.

  Business Response

  Date: 06/12/2025

  Thank you for
  forwarding this concern to our office.  Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us.  You may also call 1-800-Allstate for
  additional assistance.  We are happy to address the concerns upon receipt
  of request directly from the consumer.

  Customer Answer

  Date: 06/12/2025

   
  
  Complaint: 23453667
  
  
  
  I am rejecting this response because:

  I have been in conversations with my agent and also customer compliant people of Allstate. 
  They are not helping my case. They delayed their response until there was another rainstorm and now they are claiming my roof is damaged during the second storm and hence, is not covered. 
  

  They are refusing to cover any costs of the roof even though I was a customer with them for 15 years with no claims. Now they are claiming the roof is damaged. But got damaged after I canceled my insurance last month. Even though this claim is from March’s tornado storm in Missouri. 
  

  Because of them, I cannot even get help from FEMA because fema says insurance should cover it. 
  

  I am also filing a claim with the office of Senator Hawley.  
  
  
  
  Sincerely,
  
  
  
  Pourya Shamsi

  Business Response

  Date: 06/16/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information.  We are committed to resolving
  concerns brought to our attention through internal company channels. 
  Consumers may reach us by chat, email or phone using the contact information
  previously provided.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, Allstate accepted my payment for Home Insurance of $1,008.07. Previously, I had contacted ******** ****** ********************************** ************), I believe on May 3. He had taken my credit card information which he used to pay for my auto insurance, but I also paid for the bundle which included home insurance. To get the discount, he insisted I provide my checking account which apparently put me on the auto pay plan. Not being suspicious of anything going wrong, I felt some piece of mind because insurance from my former insurance provider expired 6/17/25. On 5/29/25, I randomly went through my bank statements and noticed I was billed twice $1,008.07 on May 7 to my credit card and on May 8 to my checking account. I talked to ***? (1-800-ALLSTATE) , who told me I should receive a refund in 7-10 days. I started to get anxious on May 7 because I had received nothing. No check, no reimbursement in my bank statement. So I e-mailed ******** ****** and told him and he acted apologetic but he gave me conman vibes. He insisted he would try to get me my refund. It is past the 7-10 day window. If it can take him two days to process my payment, why does it take him 7-10 days to get my refund. The address I have for Allstate has a slightly different P.O. Box: ******.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23453401
  
  I am rejecting this response because:

  I still don't have my refund.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 06/16/2025

  Allstate will not respond on third party sites to ensure the confidentially of consumer information.  We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23453401
  
  I am rejecting this response because:Allstate said i should receive a refund by June 23, 2025. It's not that date yet so I still don't believe it will happen.  They told me I would receive a refund within 7-10 days on May 29. That was more than 2 weeks ago. So call me a non-believer.   
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im submitting this formal complaint regarding an account being reported by Allstate Indemnity Company, account number ending in 2310****, with a reported balance of $58.00 and a date of 09/01/2022. This entry appears on my credit report in a way that is both inaccurate and misleading, and I have never received any formal notice, billing statement, or policy documentation to verify the validity of this charge. I was not made aware of any outstanding balance from Allstate at the time this account was allegedly opened or closed, and I strongly dispute its legitimacy.I have attempted to resolve this through the appropriate dispute channels, but as of today, no valid documentation has been provided to confirm that I agreed to or was responsible for this amount. Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681i(a)(1)(A), I am legally entitled to a reasonable investigation and verification of any item I dispute on my credit report. This includes the production of clear, original documentssuch as a signed contract, invoice, or claim summarydemonstrating that I knowingly incurred this debt.Furthermore, under 15 U.S.C. 1681i(a)(5), any account that cannot be verified must be promptly removed. Generic confirmations or automated database responses do not meet the legal standards required under the ****. Additionally, if this balance was sent to a collections agency or continues to be reported negatively despite lacking proof, this may also violate 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA), which requires debt validation prior to further collection or reporting activity.I am requesting that Allstate Indemnity Company immediately provide complete and verifiable documentation of this alleged balance. If they cannot do so, I am demanding the permanent removal of this item from all credit records. I am prepared to escalate this matter further to the ***** FTC, and seek legal action under 15 U.S.C. 1681n if necessary.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this concern to our office.  Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us.  You may also call 1-800-Allstate for additional assistance.  We are happy to address the concerns upon receipt of request directly from the consumer.