We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

Allstate Motor Club, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allstate Motor Club, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today (7/3/2023). My son-in-law had to use my car. He parked in a parking garage in downtown ***********, when he was ready to head back to our house, the car wouldn't start. I told him to call Allstate Motor Club assistance number and gave him my member number. The assistance came quickly and gave him a jump start. Allstate Motor Club would not honor my membership because neither my wife (********) or I were not in the car. My son-in-law had to charge the fee on his own credit card. We have been members of Allstate Motor Club for many years and were never told. this. I immediately cancelled my membership and I want a full refund (as I just paid it within the last couple of weeks). I very upset, they should have paid for the service call. Allstate Motor Club's membership is worthless and they should be held accountable for this injustice.

      Business Response

      Date: 07/05/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate motor club sent tow truck driver to tow my vehicle but upon arriving my information was mixed up with another customer whom had a balance with the dealer therefore this matter had to be straightened out in mean time the tow truck driver left without towing my car now I am out of hundreds of dollars and no car now when I initially call A employee of the company told me that I had to pay again and I could not get another tow unless I paid again nothing about A refund or anything Well i called the contractor that contracted the towing service and he informed me that he had not been paid so why would i have to pay again per ********************* ******* why was I going to be charged again when no one was paid at all I spoke to the supervisor ******* and I was informed that I would get A refund when my bank clears the debit **** card good luck with that on A holiday weekend

      Business Response

      Date: 07/05/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See attacehd.

      Business Response

      Date: 10/25/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/22/23 i filed a claim for assistance with empty gas tank while stuck in the middle of a busy intersection, I was told it would be an hour before arrival. I was called over an hour later by the provider that they were over 30 mins out. This is the second time I've needed assistance, called for help and had an extended wait to get my vehicle to a safe place. Why am I paying for roadside assistance if I have to pay again for service. This is not assistance

      Business Response

      Date: 06/26/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:06/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renewed two Allstate Motorclub Policies early April of this year. Since then, have been trying to get our new updated motorclub ID cards. I have called, sent letters, on a weekly basis and still no card. Everytime I call, I am given a different reason why I don't have the cards. On two occasions I received the Wrong cards. This has been a complete nightmare.

      Business Response

      Date: 06/14/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Customer Answer

      Date: 06/21/2023

       
      Complaint: 20180808

      I am rejecting this response because:
      On 16 June 23, ******** from Allstate Motorclub called me. However, the only thing she said was to verify my policy number. She then stated someone from Allstate Motorclub will call me back on 19 June 23. To date, have not heard from Allstate Motorclub.My case is not resolved because I still don't have my new Id cards and no one has called me to tell me anything about my ID cards. All I want is my new id motorclub cards. Been requesting them since April.
      Sincerely,

      *****************************

      Business Response

      Date: 06/22/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Customer Answer

      Date: 06/22/2023

       
      Complaint: 20180808

      I am rejecting this response because: every single time I contact Allstate Motorclub I am told a completely different reason why I don't have my new id motorclub cards. Just two weeks ago, I was told Allstate Motorclub only requested my cards Once and that was back in April. Now I'm being told there has been a problem with the system since May and it won't be fixed until 6 July and then it will take 10 to 14 days after that for delivery. The problem is at this point, I don't know what information is real. This has been going on since April. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I locked my keys in my vehicle at home. I have Allstate Towing Membership. I went on the Allstate App and asked for service. My membership card was in my car. My membership number is#XXXXX3230 and Allstate's number is ************* . When the tow guy got there I wanted to give him my membership number but he told me that Allstate took care of it. I told him I didn't want my credit card charged because I have a membership and he told me it wouldn't and it would be taken care of by Allstate. He should have taken my membership number because my credit card was still charged.I called Allstate numerous times and they told me it probably would fall off from Pending status. But it didn't. I have been with the Motor Club for years and shouldn't have to pay for the service when I have a membership. I disputed the charge with my ************* I want Allstate Motor Club to use my membership to pay for this and not my Credit Card.

      Business Response

      Date: 06/12/2023

      Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:06/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I requested a roadside service from Allstate on the 28th of may and paid $92 even though iam a member with their Allstate roadside ,5 hours later they told me that Allstates cannot find a provider for me and assured me that I will get my $92 refunded asap within 24 to 48 hours so I waited 48 hours and their was no refund so I called them for 5 days straight spoke to 5 different employees and with 5 different answer I was in the phone with guy name sayed he literally just kept telling lies upon lies I asked for the supervisor he told me he will hang up on me and he did just that I called back then a lady name ***** answered she was loud almost screaming with different lies upon lies for 2 hours imagine I again asked for supervisor she put me on hold and transferred me to supposedly the supervisor and the employee name ******* or something who I spoke to earlier who told u cannot speak to a supervisor pretended to be the supervisor and actually told me his name, how stupid I told him I just spoke to you and you ou said I cant speak to a supervisor and know you telling me you are the supervisor he denied he ever spoke to me when yesterday the 1st of June when I called back after sayed hanged up on he was the one I spoke to so from the service request in the 28th of may to today June secound I still havent got my refund nor the roadside assistance and literally all they did was just lie told gave me excuses and no refund iam planning filing a lawsuit if iam not refunded today already spoke to my attorney already thanks ,Allstate we are in bad hands

      Business Response

      Date: 06/02/2023

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 4th, 2023, my car stalled and needed to be towed to a auto repair shop to be looked at. I called Allstate Motor Club *************) to get a tow. I asked if I was still a member because I hadn't used their services in years. I was told that I was a member, and I had to pay $176.48 in order to get a tow, after which someone would call me back to set up the tow. I charged the $176.48, and then waited for the call. When I got the call I was told that before they'd send a tow, I would have to pay another $176.48. Even though I was already charged by the original call (to Allstate), I paid with my credit card. (This was a stressful time, and we needed to get our car repaired.)When the tow came, I didn't get a receipt, so I called Allstate. I was sent from department to department. Turns out that I was lied to by the Allstate representative. I am not a member. I learned this when calling for a receipt. I did learn that Allstate uses SFM RoadSide Assistance (SFM*ROADSIDE ASSIST ************ IL74357606), and it was SFM that charged ** for the tow. The local tow company that picked up the car was Street Force Towing. When I called for a receipt, *********************, the proprietor, told me he could not give us a receipt. He had only been given an invoice, and hadn't been paid by Allstate.If I was only charged once, I would like a receipt for $176.48 for the towing charge, so my current insurance, State Farm, will reimburse me. Neither Allstate, nor SFM Roadside Assistance would give me a receipt. If I was charged twice, then I would like a refund for $176.48, as well as, a receipt for $176.48 that clearly states the date, the cost, and where my car was towed from and to where it was towed to including the mileage of that trip.I would also like this to NOT happen to anyone else. If I was told the truth, I would have not had to go through this frustration.I also wonder if due to the fact that I am a women of 80 years that I was taken advantage of.

      Business Response

      Date: 05/30/2023

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately two days ago, I signed up for Allstate Roadside Assistance and had a very ignorant and uneducated representative who had no clue what he was doing. He said that I would receive two payments on my credit card of $39.50, one in May and the other in November. My membership No. Is 310 567 011. I just checked my Chase *********** credit card and they are charging $82 which is not acceptable. I tried to call and cancel and after waiting an inordinate amount of time on the line I finally was told that the loyalty department was closed. I do not want to do business with Allstate motor club and I demand they refund my credit card immediately because they obviously do not have Fair business practices and I don't want to do business with them.

      Business Response

      Date: 05/19/2023

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to ** and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Customer Answer

      Date: 05/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Member of allstate roadside protection that has trip reimbursement. There member brochure states and copy is attached within 3 days Or until repair is completed. I given the company everything from paperwork of car repair and rental car. This has been going on for 3 months. Just want my money.

      Business Response

      Date: 05/15/2023

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to ** and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    Allstate Motor Club, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.