Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Motor Club, Inc.

  2775 Sanders Rd Northbrook, IL 60062-6110

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

• 

  Allstate Motor Club, Inc.

  51 W Higgins Rd Ste 2 S Barrington, IL 60010-9350

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  make monthly payments to business..business does not provide services promised.today was suppose to have car towed out of 3 tow companies none showed.poor to rude customer service ruined most of my day no appology ,no refund this isnt the first time this has happened their have been times i have been stranded on side of road due to no tow showing up..

  Business Response

  Date: 03/04/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 19th early hours my daughter was in need of roadside service. Her gas gauge had malfunctioned and she needed fuel assistance, Through my policy on the vehicle that was used we have roadside service. My daughter is disabled with mobility problems. The temp outside was around 38 degrees. She immediately contacted roadside service through our insurance and was informed it would be an 88 minute wait. After sometime in the cold she contacted the provider they had listed and asked if there was a way of someone coming sooner. At that time the provider informed her they did not service that area and they canceled the request. She then contacted roadside again and was put on hold through text and the agent never found a provider. Which no choice she managed to make it over two miles to a service station. Still no word on help coming.. Luckily she was able to get a person to help her back to the vehicle where she put the gas and was able to get home. But my issue is- this service is suppose to be available to us- it claims dependability , reliable assistance. My daughter could have been injured waiting so long in the cold anything could have happened . When she attempted to contact them to let them know she didnt need them anymore they continuously hung up on her . This was the most unprofessional experiences we have ever gone through. You company put my daughter at risk having her walk in her condition in the cold. Not doing your part in case of an emergency which we had , thats why we have the service in place for situations like this and you failed at doing your part.

  Business Response

  Date: 02/21/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date- 2/13/****- Amount of money- $89.00. I called Allstate on February 13, ****, asking about a discount on my roadside assistance from $89.00. I was quoted a discount of $38.02 with a confirmation number ******. On February 14, ****, $89.00 was charged to my bank account. I called ********************** on February 16, ****, and was told the $38.02 was a mistake and it should have been $44.50 instead of $38.02. First, Allstate charges $89.00 which I did not authorizeaccount # *********. For the past couple of years, Allstate has said they're giving you a discount and always charge you the original price. Maybe Allstate thinks because you are a senior citizen that you would not catch it.

  Business Response

  Date: 02/19/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint against this company because they lied about a returned payment and the BBB failed to do their job and review the proof from my bank that this company lied. However, THIS complaint is because the same company who has provided documentation stating they owe me money, has still not refunded me and it has been 14 days since I canceled. So this complaint is about the fact I have not received my refund versus the $20 disputed in the other complaint. Can you guys do something this time or does this company just get away with completely falsifying documents and ripping me off?

  Business Response

  Date: 02/15/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21292732
  
  I am rejecting this response because: The only satisfactory response from this company is $212.75 returned to me given that I received zero services. And promptly.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/19/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21292732
  
  I am rejecting this response because: I cancelled before services were received on 2/1/24. It is now 2/20/24 and I have yet to recieve a ***** back. This company staged a returned payment fee. I have attached the entire conversation from my bank stating that no payments were initiated until after completed payment. 

  This company has no intention of returning any of the money I paid. This is the second time I received the response that an agent would be in contact with me in 48 hours. The last response was more than 48 hours ago and no one has called. No one should need to call me given that I cancelled 5 days prior to fling a complaint with the BBB and should have received a refund by then. 

  I do find it interesting that a legitimate company, such as Allstate, can lie and steal from the public.

  Again, the only acceptable response is money in my bank account, not the false promise of a phone call. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/21/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21292732
  
  I am rejecting this response because: This is Allstate Roadside assistance. I am resolving the issue with the other agent. However, Allstate is a fraudulent company and I would not encourage any do business with them, ever. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for the $1 free trail in August after August I called back and cancel the ***** club membership because I no longer had a car. and they keep taking payments out of my account monthly last card number **** please refund me from august until now

  Business Response

  Date: 02/14/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased many protection plans from SquareTrade/Allstate. I generally never use the plans, but I recently had two phones get cracked screens and needed repair or replacement. For one phone, repair was not an option, so I was told my only option was to receive a ******* phone in place of an iPhone. I feel this goes against the original contract, which promises a replacement phone that is similar- someone who uses an Apple ID for everything does NOT consider a ******* as a similar item. The second phone, I searched for the plan on my account after the phone cracked and could not find it. Then I ran across it on accident at a later date. It had just expired (I dont know why the plan wasnt showing up originally). Even though the accident happened during the covered period, Allstate refused to help as the plan had expired. The contract says the user has 30 days to file a claim, but once the plan is expired they do not honor that, even if the damage happened during this covered period. Both of these incidents illustrate the dishonesty of this company and the scam that is its protection plans.

  Business Response

  Date: 02/13/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the handling of a recent service call provided by Allstate motor club membership. The incident occurred on 12/8/2023 when I requested assistance for a locked trunk, and the service provider's actions resulted in damages to my vehicle.The service provider attempted to gain access to my trunk by using both the interior of the car and an airbag tool. Despite their efforts, they were unsuccessful and left me stranded without resolving the issue. Subsequently, I contacted Allstate motor club to report the incident, providing pictures of the damages and an estimate for repairs as requested.Regrettably, it took two months for any response to my complaint. Upon contacting *************************** and resubmitting the necessary documentation, I was informed that the damages caused by the service provider would not be covered. This decision is perplexing, given that the service call was specifically for a locked trunk, and the damages incurred have further compromised the integrity of my vehicle, particularly with a persistent trunk leakage issue.I find it unacceptable that I am now burdened with repair costs for damages directly caused by there service provider during an unsuccessful service call.

  Business Response

  Date: 02/13/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/14/2023 during a horrible snowstorm, ** driving back from getting my daughter from visitation with other parent. Road conditions instantly got more hazardous and visibility poor. The car in front of me slammed on brakes not seeing the the left turn to get on interstate, I braked instantly. Even with an AWD, sliding a little bit, I managed to get my vehicle to slow down, and continued maybe the 500 feet until I could see a gas station. However, my vehicle started vibrating underneath and deep concern as my child and dog are in the back. So, once I was safety able to park my car, I got out of the vehicle and noticed my tire was bit off balance. So ideally under circumstances in good conscience thats why we have car insurance, with roadside coverage. I have the elite plan knowing that coverage for a tow would be covered. So, I open my Allstate mobile app searching for motor club, became impossible to dispatch a Tow. I then call the ***** number, I tell them I cant find access to my benefits and they instruct me download another app called Allstate motor club. To which I may add, many consumers will be blindsided as much as I was, but lucky for me I had enough service in area to download a completely other app, when many of times people are less fortunate stuck in a ditch with no service complicating to a possible safety concern. Once app was downloaded I could try my membership number and create a password. Then, there you see your benefits and think okay I can breathe. My child and I can breathe. Upon clicking the Tow icon, several times to have a Tow dispatched. So once again I see an icon to call their number instead to request a Tow, and same as before clicking the icons same as before emotions were running high. Allstate mobile is a seamless app that doesnt lag when submitting a payment or accessing their **** number so why should this service be any different. I am able to access my account profile and notice that they updated my payment info to cash/check. Seeing this and not able to change that payment option because once again, icons on app do not work because who cares I have Allstate Motor Club Elite and startup of membership I used a debit card, and saw the charges monthly on my statement. So once again, I call the main Allstate **** number customer service then tells redirects my concern to Motor Club app, I said no, and that how awful what gives people a peace of mind until youre in unsafe situation and Allstate only wants to complicate getting a person to safety. Somehow Im then transferred to roadside assistance and to motor club member services. The language barrier was evident as some reported earlier, but this person also didnt sell it to me. So I described the situation, and thinking Im being gas lighted by my Allstate. I said, I need a tow and I need my payment option looked at as charges are being made by a debit charge but somehow I pay an app via cash or sometimes to mix it up a check. The person on the other line was at least honest because he was aware many consumers can update or access anything, so naturally I said I need to speak to someone above you like your manager of member services anything along the lines of that. He said no Maam we are just member services, but could help me get a tow dispatch on his end. Respectfully saying I know average wait time for a Tow is 3-4 hours but possibly longer given weather conditions. My wife was already on her way, but at least the car would be towed to a near by garage. Almost a 2 hour travel time distance from where I was to our residence. So fast forward to Thursday I knew I was in waiting pool to be towed but not four days later, do I get confirmation a tow is being sent to my vehicle. How and why? I will never know but will strive to warn other parents and friends about this service.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi so one January 12, **** I made a request for roadside assistance through Allstate to bring me fuel. At the time I *****, ****** my hometown and where I live was under a cold wet cold winter storm alert later I would say one January 13, **** around 12 oclock I received a call stating that services were not available and try again later I figured because the storm alert and all the snow it probably was unsafe for anybody to do that service. On on January 14, **** at about 7 oclock I submitted a new request for roadside assistance through my ******* roadside roadside assistance plan and it was dispatched at 7:06 PM. Finally after several hours of waiting at around Id say 12:30 - 1 AM. I was finally delivered services of roadside assistance only to find out the lady dumped regular gas into my diesel truck. My truck is now ruined, and I have yet to be able to get a callback from Allstate. I reminded them several times and have documentation and proof that it took diesel, I was I was called and contacted by the rescuer on ************************************************************************* the book why she wasnt there yet when the original dispatch quoted me 45 minutes till responded can you please help me to get this figured out my truck is ruined because this error and I feel that Allstate is responsible. My truck was ruined. Allstates road side assistance is supposed to be part of the top 3 in the country. It has only been a few days but contact was made to Allstate and it seems like they are trying to pass the buck and Im not getting any were

  Business Response

  Date: 01/18/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Allstate ************ to just get my car started. The client waas supposed to be at my house at 9:22. After calling them three times they finally showed up after 1:30 in the afternoon. When I called the road service they immediately put me hold and hat to wait 8 to ten minutes before anyone came to the phone. Allstate ************ agent finally called after 1:30 and said they would finally get there in 12 minutes.

  Business Response

  Date: 01/18/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.