Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Motor Club, Inc.

  2775 Sanders Rd Northbrook, IL 60062-6110

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

• 

  Allstate Motor Club, Inc.

  51 W Higgins Rd Ste 2 S Barrington, IL 60010-9350

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i Joined Allstate a few years back I remember the agent informing me that the policy came with roadside assistance. I thought it was good to have since I don't have AAA and was ok to have. I didn't have to join any other site or do anything, i just had it. But I canceled my policy with Allstate on April 27th, 2022, the motor club didn't terminate and I was unaware of that for 2 years.I use my Discover card everyday and rarely check the statement because i have an idea of the balance. I usually pay it off at the end of the month, so i may check the statement if i see something unusual. This past December i was looking through my statement looking for a refund and saw a charge for AIC*Motor club done in October. I had no idea what this was. After an online search found out it was Allstate Motorclub. I looked back and right around the time i ended my policy with Allstate, they charged me $18. I was charged $18 every 6 months for 2 years. I contacted AIC*Motorclub and the person on the phone spoke in circles and partially refunded me the last $18. The phone rep blamed my agent for not cancelling. I called my old agent and they refunded the difference of the $18 that the phone rep couldn't refund but couldn't refund me the other 3 charges. AIC*Motorclub was supposed to call me back 10 days later and never did.Despite me not checking my statement, All state should have terminated the roadside service when i canceled the policy with them on 4/27/2022. I have a similar service with my current insurance broker. I believe they do this to other people and they purposely charge a small fee every 6 months instead of a year so it goes unnoticed. 3X $18.00 (4/20/22, 10/20/22, 4/20/23). It would be great if BBB could do an analysis of how often this happens and make Allstate refund everyone.

  Business Response

  Date: 01/18/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21135249
  
  I am rejecting this response because:
  The case isnt resolved it but its pending.
   
  I thought I had until the end of today to respond.
  I was waiting for a call back from Allstate but they did not contact me back today.
   
  But someone named **** reached out to me a couple of days ago from what I believe was Allstate Corporate and I explained the situation.
  He requested that I provide statements showing the charges that Im disputing.  On that day I provided 1 statement as an example because he noted there should be an account number on the statement that I didnt understand what he was referring to. 
  **** followed up with me on 1/24 afternoon and confirmed what I sent was correct.  I followed up by sending a copy of all my credit card statements for review.
  **** is sending the statements to Allstate Motor club for review, he states the motor club acts as a separate entity of Allstates
   
  Thank you for your help on this, when I called myself no one could help.
   
  If this can remain opened until I hear back from Allstate it would be best, else I can re-open it later.
  Ill reply to this case ID regardless of outcome.  The BBB has been more than helpful and should know the outcome.
   
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/01/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online website and app and customer service is absolutely terrible and my membership got cancelled without notice. Details: I called on 12/16/23 to make a couple changes before my renewal of membership due 1/6/24. I called to delete my two children and change my credit card information because they auto renew on a credit card. I finally got ahold of billing on the phone because it would not let me do this on the app or computer. They said my charges would take place in 72 hours. So I kept checking and waiting and still no changes so I called back and was assured changes were made and updated. Well they still werent. I called again in January of **** and they said changes were made and didnt say why it wasnt showing on my end. Well I looked on 1/7/24 and message said my membership has expired and still showing old info. I cant get anywhere with app or by phone so now I sit with no roadside assistance at all. I am glad I didnt have to make a claim because I cant even do an update.

  Business Response

  Date: 01/09/2024

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 01/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Refund Request for Unauthorized Account Charge I am writing to express my deep concern and frustration regarding an unauthorized charge on my account. Despite multiple attempts to resolve this matter through your customer service, I have been unsuccessful, and the situation is causing significant strain.I recently discovered an additional account associated with my name, which I neither requested nor was aware of. After reaching out to your customer service on multiple occasions, including my last attempt on December 29, 2023, the issue remains unresolved. The language barriers with your representatives have added to the challenge, making it difficult to communicate and seek a resolution.I am disappointed to report that during my recent contact on December 29, 2023, the representative not only failed to address the fraudulent charges but also refused to process a refund. But did decide to "cancel" one of the accounts showing unused as stated by the *** MOTOR rep. **** has left me in a state of distress and frustration.I kindly request an immediate investigation into this matter and a prompt refund for the unauthorized charge. It is crucial that this issue is resolved expediently to alleviate the strain and worry of additional fraudulent actions against me and any other seniors that *** fall vulnerable to the same deception working with a safe AARP recommended agency.I appreciate your prompt attention to this matter and expect a swift resolution. Please contact me at your earliest convenience to confirm the initiation of the refund process.Sincerely,Crystal

  Business Response

  Date: 01/03/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We believe you created numerous fraudulent OnStar Guardian accounts to procure fuel services through Allstate Roadside Assistance providers. We estimate that the fuel expenses arising from your abusive behavior exceeds $3,000.00. In addition to potential criminal fraud and misappropriation of goods and services, your misuse of OnStar Guardian is a violation of the OnStar Guardian Terms of Use. GM requires that you immediately cease any use of Roadside Assistance within OnStar Guardian. General Motors reserves any and all rights to seek available technical, legal and equitable remedies related to this matter. Sincerely, I'm not sure why I'm being harassed when I have not use their service and I'm being told.im being investigated I needed help p

  Business Response

  Date: 01/03/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21077700
  
  I am rejecting this response because: it's unprofessional and it's important that I demand answer a on why they investigating me
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/03/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if they stop their games their playing because i would go for. Law suit interfer with my lifen
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate Roadside Assistance failed to provide me with roadside assistance. I have been left for over 5 hours waiting for a towing company and all Allstate Roadside Assistance customer service employees were unable to provide me with ETA, alternative solution and/or contact the towing company.I have contacted afterwards their customer service an was not provide with any explanation nor compensation for their failure to provide me with a roadside assistance.

  Business Response

  Date: 01/02/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed coverage on 12/5/23 with *******. Told amount charged to CC would be ***** as I had a 25% discount to be applied at time of payment. CC was charged full amount of *****. Called in 2 days later to notify them of this error. Was told original rep was somewhat new and must have gotten the discount entered incorrectly. Assured once again this time by ****** (12/7/23) that discount would be credited back to me in the amount of $23.63. Today is 12/19/23 NO CREDIT HAS BEEN paid back to my credit card. RETURN WHAT IS DUE ME or I will have to contact the bank and challenge the charges as they are not what I agreed to pay for membership.

  Business Response

  Date: 12/20/2023

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21028480
  
  I am rejecting this response because: The phone number should be ************ the email is correct.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/02/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AARP should discontinue partnership with the following program, as they admit they may handle issues for AARP members in a different way, & abjectly fail in resolving legitimate concerns. AARP advertised an Allstate Roadside Emergency Roadside Services option. My account is *********. I paid by auto. debit card since 4/4/22. Today my new battery was dead, & I finally needed the service -- only to learn they claimed I had no coverage. My bank showed the charge on 11/7/23, as usual. By coincidence, in early 12/2023, my ******** detected a suspicious charge on my long-time debit card # (same number used for Allstate). During a season of holiday scams, for security reasons, we immediately emergency blocked that debit card #, replacing it as soon as possible under the circumstances. Over many years I linked many periodic auto-debit charges; my other vendors were instrumental in helping. For those few vendors impacted in the few days surrounding the above-referenced emergency card # replacement, I was immediately contacted by my vendors, & asked (usually by email) to update debit-card details. I did & updated as many other auto-debit arrangements as I remembered on an emergency basis. Though due to inept cust. service I haven't had it confirmed, maybe Allstate couldn't auto-debit on my "old," debit # just as this all happened. Yet I was not contacted by Allstate, if so. Had I known, I would immediately have entered the new card # the moment I had it. No other vendor failed to service its customer. ********************** cust. service said she hadn't wanted to interrupted me during my "rant." I politely terminated the call, citing her unprofessional parlance & called back. The next agent was polite but could only transfer me to Member Services. When he did, I got a recording that the office is closed. This company cares less about how AARP members are mistreated. Allstate provided a vulnerable senior sub-par customer assistance, not bothering ever to discuss the precise issue.

  Business Response

  Date: 12/18/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 12/20/2023

   
  Dear Better Business Bureau:

  I have reviewed the response made by Allstate Re: complaint ID ********.  An Allstate representative ultimately did speak with me and proposed a resolution.  That resolution will likely take approximately 1-2 weeks to effectuate during the holiday season.  So long as Allstate keeps its end of the bargain, I will consider this matter to have been satisfactorily and amicably resolved.  Should Allstate have instead merely placated me so that I would cause the closure of the BBB complaint, I would promptly ask that BBB exercise its discretion and re-open the matter.  For now, I will trust that Allstate will, as I have, act in good faith as agreed.  It is not possible for me to "agree" with a boilerplate, meaningless written "response" such as the one Allstate tendered to my complaint.  It merely said, in effect, Allstate would not respond, except to me.  Notably, it was like pulling teeth to get in touch with a helpful representative.  However, to its credit, Allstate indicated it will take the customer service issues that caused the entire issue -- from start to finish, under advisement for prospective purposes.  Thus I consider this case resolved, subject to any indicated request to re-open, as explained herein.

  Sincerely,
  
  **********************************

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September (2023) I cancelled my membership through Allstate Motor Club. I was informed, at the time, that I would be receiving a refund for the balance of the membership fee (close to $50). After not receiving a refund in the allotted time I again contacted Allstate. I was then informed that the refund had been credited to my credit card. It was not. Since then, I have contacted Allstate at least three time. Each time I was informed that a representative would get back to me within 10 business days. No one ever did. They did elude to claims made for the 2023 year but I'd never been reimbursed and asked for the dates/claims mentioned. These were never provided to me. I'm very frustrated and was obviously given information that was untrue. I'd like to put this to rest but I was also wondering if this was a routine practice with Allstate-withholding refunds in the hope that former members would just give up. My member number was359789403. Many thanks! ****

  Business Response

  Date: 12/18/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 12/24/2023

   
  Complaint: 21016398
  
  I am rejecting this response because the business did call me stating they would send a refund for the remainder of my membership fees but I have not received the refund yet. I was told the same thing when I originally asked for a refund, earlier this year, but never received it. I didn't want to "accept" till the refund is received. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/08/2024

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Roadside Advantage plan on 11/28/23 and received an email the same day at 3:23pm cst with my membership id#*********. In that email (screenshot attached), it showed my payment was $7.42/mo for 12 months with a promo offer of $89 for the first year (payment was taken immediately) . (Screenshots of the offer on their website with coverage also attached). On 11/30/23 at approximately 7:05pm cst, I was over an hour from home and I had a nail in my tire. I tried going on the app to request assistance and it said my account was closed (screenshot also attached) and to call customer service, which I attempted at ****** cst and was given the automated message they were closed. At 7:13pm I called the number listed in the app to request service to see if they knew what was going on with my account. The rep that I spoke to said all he could see was that it was closed and had no idea what. Recommended that I call customer service when they opened the next day to see why exactly. I then asked what my options were and he said I could pay $98 and then if my services were valid I could file a claim for reimbursement. I had 2 kids on a school night and needed to get home so I paid it. Waited 90 mins for someone to come and didn't get home until 11pm. Called the next day and had to call 3 different times because I kept getting disconnected. 3rd time was told it was due to my email being suspicious (after having for 15+ years). I received no notification that it was canceled and it wasn't until 12/1 that I received a refund. I have since spent over 3 hrs, talking to at least 15 different people trying to get this resolved (the last person being *****, member services supervisor). I was told I will not be refunded my $98 due to policy and the account being canceled, but was offered a new membership with my suspicious email at a very discounted rate. I asked several times to talk to someone above him and he refused saying there was no one. I had also requested a receipt for the $98 and was denied.

  Business Response

  Date: 12/18/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership at the end of March 2023. They have took $11.58 out of my banking account every month since. I have called every single month and I end up speaking to 3 or 4 different people each time trying to get this resolved. They say they will stop the withdrawal and refund my money. It is now been 9 months. I am at my **** end. I need help with this matter.

  Business Response

  Date: 12/11/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.