Complaints

This profile includes complaints for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allstate Motor Club, Inc.

  2775 Sanders Rd Northbrook, IL 60062-6110

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

• 

  Allstate Motor Club, Inc.

  51 W Higgins Rd Ste 2 S Barrington, IL 60010-9350

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28th autopay paid my car insurance and I was charged $318. I thought this was odd because my car insurance bill was always 213. I called them and they tell me because I changed the due date to 3 days later that they cant help me and that my bill will be that price every month. Due to this I canceled my plan that same day (Nov 28th) they said all of my money would be refunded and it was not. I only received $116 out of the $318 I paid. I called again and was told I that they couldnt help me

  Business Response

  Date: 12/08/2023

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3, I had a flat tire on my way to work. Called Allstate for a tow. Was told I don't have coverage. (Premiums come out of my bank monthly on the 3rd of each month since the inception of the plan.) They told me the only thing I could do was pay full price for the tow and then ask for reimbursement. I waited for a tow, ***** came for a while and there wasn't even anyone in the que when I checked, so, I sat alongside the roadway (main highway) in severe icy conditions until I felt completely unsafe and at that point, I limped my car down the exit ramp as close as I could get to the ******************** hoping I was not causing more damage to my car!I called this morning to ask why, when my premiums have been paid, I did not have coverage. (They took the premium out of my account again this a.m.) I was told that because my premiums are not received by them until after the 1st, we don't have coverage until the premiums are received. So, the months when they don't receive the funds until the 5th or 6th from the bank, we don't have any coverage until the premium has been received on that particular day. We have been with them for over a year and so during all of these months, there has never once been communication that this was the policy. If this is the case, then some months, I'm paying for a full month of coverage yet I'm getting 5-6 less days of coverage each month by the time the bank sends the funds and they process them on their end! This coverage is through AARP (Allstate coverage). How many older people is this happening to? I'm young and computer savvy and didn't know. I would imagine they are doing this to MANY others without them knowing!I asked to talk to a supervisor/manager and was told they have to call me back. I told them I wanted a call back today. As of 2:03 p.m. today, no call.

  Business Response

  Date: 12/05/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20956171
  
  I am rejecting this response because: I have not received a call from anyone yet. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/06/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 12/12/2023

  Complaint: 20956171
  

  I am rejecting this response because: the voicemail that was left was left by someone who could not speak english and I could not understand ANY of it. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/18/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20956171
  
  I am rejecting this response because: I have not received a follow-up call. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/21/2023

  Thank you for forwarding this inquiry to our office.  Customer concerns are important to us, and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 business hours to discuss their concern.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Know what happens when you make the mistake of purchasing All-State premium unlimited - thinking that with an older vehicle it is wise???????On get to sit in your vehicle all day while they make excuses for canceling one after another!!!! Since just after 6 AM. My Feet are frozen! ??now it's 5pm still waiting. They want to act like it's your fault that you have to sit in vehicle for 11 + hours!

  Business Response

  Date: 12/05/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Allstate Roadside a membership fee for Elite Status of $ ****** on 5/17/2023 Due to circumstances I had a car accident of on 8/23/2023 . The insurance company totaled the vehicle out in September. I call on Allstate *********** on 9/14/2023 to cancel the membership I longer have 2012 Land Rover Range Rover. I was told by previous representative that I would receive refund back to my debit card ending ****. I never receive to no credit. Previous rep told me that I was not going to get a refund of $ ****** due to 3 roadassistance has been processed refusing to give my money back that I was told by previous rep, I have numerous time and spoken with different rep. ** October 3, 2023 I spoke with a ***** she claimed that would review the call from previous rep stating the amount of the refund of $ ****** and they would get back kto me 3-5 days no did not reach out to me . So I call today October *******. I recorded the calls I spoke with 2 different supervisor no help. Spoke with 4 to 5 differrent they would place me on hold or transfer me except ****** she attmepted to try to help me her supervisor intervene with no help or solutions. ****Allstate have deceptive business pratices. **** Every person that answers the phone pass the buck and no one her accountability. As I stated befire I would line my $ ****** to refund back to my card ending ****. This has been going Sepetmber 14,2023

  Business Response

  Date: 10/11/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep trying to charge my card. My service ended August 2023. I called and asked them to stop charging me and they did it again last week.

  Business Response

  Date: 10/10/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my insurance and roadside assistance policies in June 2023 because I sold my vehicle and no longer needed the coverage. Today, October 2, 2023, I look at my banking statement and notice I am still being charged for the roadside assistance. I called Allstate customer service and was told to contact ******************** assistance. I called roadside assistance and was told to call the loyalty department. I called loyalty **** and they stated they saw the notes from June when I called to cancel my policies. The roadside assistance policy was canceled today, but they stated they could only refund me $1, although I pay $8.75 monthly. When I asked who I could escalate the matter to, I was told to contact the Billing ****. When I called the Billing ****, I was told they could not provide me with a refund from June to present and I was told that the Loyalty **** was the ones to refund me. I was transferred to the ************ and was told they could not provide me with a refund and was told the ************ is the ones who processes refunds. I was transferred back to the ************. This cycle of transfers kept occurring until Allstate hung up on me. There was no resolution to my problem.

  Business Response

  Date: 10/05/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20685338
  
  I am rejecting this response because: I received a call from *******, customer manager at ******************************************* assistance stating I did not call to cancel my membership in June, which is incorrect. She also is stating that I still need to call Allstate to cancel my roadside assistance membership, which I was told was officially cancelled on October 2, 2023. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/13/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying into the Allstate motor club for more than 8 years and in the past couple years have rarely used it tonite my car was stranded at a grocery store parking lot around 8 pm when I tried to arange a tow by the app After 45 minutes they had not found me a tow so I canceled and called the 800 number they found a tow that was scheduled to arrive in 88 minutes after waiting almost an hour I was trying to call Allstate back because all the stores around me were closing it cancelled my tow instead of connecting me to a person so I had to start all over again and this time I really dont think they were looking for anyone it is 11:18 pm and I still dont have anyone scheduled to come and pick up my vehicle but the most outrageous part is no one is concerned about my safety even after I have stressed so many times Im sitting in an parking lot were everything is closed they collect your funds every month but when it comes time for them to provide the services especially late at nite they dont have anyone to do the job instead they just leave you stranded and vulnerable never once Exspressing concern for your well being Allstate needs to do a much better job Now at the hour of 11:32 they call and say they cant find any one until the morning except one person willing to charge 400 dollars to tow the car 15 minutes away so basically Ive risk my life all this time sitting here for no reason and I have to miss a days work I need to be compensated for my time and loss of work

  Business Response

  Date: 09/25/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access my account online to the all state motor club to file a road hazard tire claim,account *********

  Business Response

  Date: 10/05/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20631827
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 10/12/2023

  I just go buy a replacement tire and get reimbursed, Do you need photos of the blow out tire? I need clarity how to get reimbursed I'm buying the tire tomorrow I've been using a used tire temporarily due to my confusion with Allstate Motor Club reimbursement policy?

  Business Response

  Date: 10/18/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Allstate roadside motor club they told me have to wait three days to use this service but its said on writing it only two days I got the service on September 10

  Business Response

  Date: 09/13/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined their club with monthly payments. I needed to use it about 3 weeks later. They did not provide service. Therefore, I canceled my membership and demanded a refund. I also withdrew my authorization to charge my credit card. in future months. They did it anyway. I believe I paid ***** initially and then they charged me the same amount after I withdrew authorization. This constitutes credit card fraud. If this effort to resolve this is not successful, I will be taking it to the Attorney General in ** and CA.

  Business Response

  Date: 09/13/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20586655
  
  I am rejecting this response because: I see not response provided or solution provided. All I see here is my original complaint. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/25/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20586655
  
  I am rejecting this response because:

  After all this time they hide behind so-called privacy concerns to not provide a response. And no, they have not contacted me even though theyve had weeks to do so. (Not to mention they could have responded to my phone call and then my subsequent letter. I consider this response to just be more games.
  

  I stand behind my complaint.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/25/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20586655
  
  I am rejecting this response because: As I already stated, they did not address the issue or offer a resolution. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/25/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20586655
  
  I am rejecting this response. I've replied to this twice today already and there has been no other responses. But you keep sending me an email saying I have to respond. I have respond. This is the the third time today. :
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/26/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20586655
  
  I am rejecting this response because: they simply lie. They wont respond for phone reasons. They say they will phone me. They didnt originally when I complained by letter and be phone (they were supposed to call back). And they have told the BBB multiple times they were going to call. Its just a sham. I will give it until close of business today and then Im going to take it to the AG.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/26/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20586655
  
  I am getting a little tired of getting the same "answer" that is not an answer at all. Either pick up the phone and call me or stop saying you are going to. It is beyond irritating. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/26/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20586655
  
  I am rejecting this response because: another day and the same old tired "response". There has been yet another day where Allstate Motor Club did not do what they said they would do. They have made NO attempt to contact me (which is something they could have done originally and about 20 times since this came up. They could have contacted me when they sent this message saying they were going to contact me. They simply are not ethical in their conduct. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/27/2023

  Thank you for forwarding this inquiry to our office. Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20586655
  
  This is just ridiculous. I will be filing a complaint with the ** is this BBB complaint is not LEGITIMATELY responded to within the next 24 hours. I am I tired of these bot replies and no actual addressing og the complaint by s human!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/29/2023

  Thank you for forwarding **************** rebuttal to us for review.  At this point we have addressed all concerns presented to us, unless he has additional or new information to share this will be our final response regarding this matter. Any new or additional information should be provided by the complainant to the Allstate Representative that contacted them regarding their concerns.