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Business Profile

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Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have NO CLUE what this is about, and being a Senior Citizen I do NOT respond to UNKNOWN text messages.But, this text message came through my cell phone, and when I investigated it's origin, found out that VYSTAR ************ may be behind it, and I CLOSED my account in good standing with Vystar about 2 years ago...so there should NOT be this issue, or ANY issue.When I went to the website, and put in the number...it only gave me an option TO PAY, with NO EXPLANATION of what this is about!

    Business Response

    Date: 02/16/2024

    Thank you for your recent correspondence provided through the Better Business Bureau ID # ********. We were attempting to reach a different person on the phone number regarding an account in our office. We have marked the consumer's number as BAD on our system to prevent any future attempts to contact the account holder that number.

    Customer Answer

    Date: 02/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH 13 VYSTAR CREDIT UNION, I DO NOT HAVE A CONTACT WITH STEEL RIVER SYSTEMS, LLC , THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTACT AS I REQUESTED.

    Business Response

    Date: 01/16/2024

    Validation of debt provided. 

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to collect on an account that was paid off in September of 2020. I'm not sure when this company bought the account and never sent me one letter regarding a collection. I sent them proof that it is was paid in full by ********************* because my car was totaled by *********************'s roadside assistance company. This is going to financially and mentally cause extreme distress. This account needs to be closed immediately.

    Business Response

    Date: 01/10/2024

    Verification of debt provided. 

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 21084602

    I am rejecting this response because: Dear *************************** (******************************):

    On November 08, 2023, I received a generic letter stating that I owed a balance to ******************* under account number **-*****1615 for a pre-approved loan. The loan was originated on February 14, 2017, and my vehicle was deemed a total loss due to it being towed inappropriately by ********************* on September 12, 2019. ******************* received a letter of guarantee and full payment for my loan balance on August 31, 2020. I also had Guaranteed ************************** with **************** which closed any financial obligations in this transaction with ********************* over three years ago.

    Your continuous calls and emails and such conduct have caused me to suffer severe humiliation, embarrassment, emotional distress, and physical discomfort. Please take note that any future unsolicited calls and emails will be reported as a violation of 15 USC ****c of the Fair Debt Collection Practices Act for debt harassment and unfair collection efforts in the attempt to collect on an account that was paid in full.

    I have provided several documents to prove to ******************, a paralegal at your firm that this account has been paid in full but I am still being contacted by your firm on this nonexistent debt. I hereby demand that you close any pending litigation against me, cease and desist all future calls and emails and update your records immediately to reflect this account as closed with **************************** as well as update my credit report.



    Sincerely,

    ____________________________________
    *****************************

    Enclosure:

    Proof of Total Loss and Resolution

    Sincerely,

    *************************

    Business Response

    Date: 01/16/2024

    We have opted to dismiss the current lawsuit against the consumer at this time and marked the account for cease communications. 

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steel Rivers claims to be collecting a debt for a bank account closed over 7 years ago. When asked to provide the details of debt that is owed, they do not. The bank says they have no info if it has been released to Steel Rivers. They refuse to provide account numbers and type of transaction that caused debt.

    Business Response

    Date: 01/02/2024

    Verification of the debt is provided. 

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 21062927

    I am rejecting this response because:
    This business has my address and has not sent any documents to verify there case. I called and told the agent I would request information in an email to them and have not received anything.
    Sincerely,

    *********************

    Business Response

    Date: 01/23/2024

    Verification of the debt is provided. 

    Customer Answer

    Date: 01/23/2024

    Complaint: 21062927

    I am rejecting this response because: This company has not provided reasons for debt. I never denied being a member of the bank, just the charges they claim. These documents only prove membership not reasons for debt or failure to pay anything. I reject this claim. I lived in ******* from **** until 2017 and don't remember anyone contacting me about such a debt.

    Sincerely,

    *********************;  

    Business Response

    Date: 01/29/2024

    The debt is valid.

  • Initial Complaint

    Date:12/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im not liable for this debt 13 vystar credit union and i do not have contract also i didnt sign a contract with this agency Steel River Systems, LLC they did not provide me original contract as i requested.

    Business Response

    Date: 12/27/2023

    Documents that support the debt are provided. 

  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with the "defenders" I do not have a contract with Steel River Systems, LLC They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/21/2023

    We have closed the account in our system. 

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to collect on an account that was paid off in April of 2023. They bought the account in July of 2023 and never sent me one letter regarding a collection. They went ahead and hit my credit today (12/2023) which dropped 66 points one week before I am applying for a large purchase. I sent them the payoff letter right away and they are telling me that removing the credit hit will take a month. This is going to financially and mentally cause extreme distress.

    Business Response

    Date: 12/07/2023

    We have closed the account on our system and will remove the account from credit reporting in our next update to the credit bureau. 

    Customer Answer

    Date: 12/07/2023

     
    Complaint: 20955521

    I am rejecting this response because:

    I need a letter stating this should not have been on my credit and is a paid off account  


    Sincerely,

    *****************

    Business Response

    Date: 12/14/2023

    We have closed the account on our system. 

    Customer Answer

    Date: 12/14/2023

     
    Complaint: 20955521

    I am rejecting this response because: the additional note provided by the collection agency is null and void. They are stating that I should have picked up their collection calls to dispute the item and this wouldnt have happened. They fraudulently purchased a collection account that was already paid, so I have no obligation to answer unknown numbers calling me especially since I knew I was not in collections for anything. They also never left any voicemails. The company also sent all the mail correspondence to the wrong address. My new address has been in the **** system for years. Trying to put fault on me for not answering your collection calls from a random number when I should have never have been getting those calls in the first place is bad business. Be culpable. 

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************** I do not have a contract with Steel River Systems LLC. They did not provide me with the Original Contract as requested.

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not sure why this company is calling me I do not have any debts all my debts or paid in full or legally bankrupt through the courts.. Please advise them not to keep calling me or texting me on a daily basis.. Thank you.. I do not have an amount to give you.. Because they do not say any amount.. Again thank you..

    Business Response

    Date: 11/16/2023

    The account we identified based on the contact information (phone number) provided, appears to be for a different consumer. 

  • Initial Complaint

    Date:11/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with vystar credit union. I do not have a contract with steel river systems, llc, they did not provide me with the original contract as requested

    Business Response

    Date: 11/17/2023

    Verification of the debt provided. 

Steel River Systems, LLC is NOT a BBB Accredited Business.

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