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Business Profile

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Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************** I do not have a contract with Steel River Systems, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 11/02/2023

    Verification of the debt is provided in our response. 

  • Initial Complaint

    Date:10/24/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never had contract with Steel River Systems (Contract law states equal consideration by both parties, signed in human wet ink signatures) Full accounting to show where debt came from.Sending a notarized copy of the document attached.

    Business Response

    Date: 10/30/2023

    Verification of the referenced debt provided. 

  • Initial Complaint

    Date:09/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************** I dont have a contract with Steel River Systems, LLC. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:09/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims that I owe a 20 year old debt from ******************** I do not owe this debt. They are harassing me and calling my workplace causing me financial hardship at work as I cannot receive personal calls. I have no validity of this debt. I asked for proof of debt and they said they are beyond that point and don't have to provide me anything. I do not want to be contacted by this company and DO NOT every call my work again.

    Business Response

    Date: 09/25/2023

    The account is now owned by Steel River Systems, LLC. A letter is provided with verification of the debt. 

  • Initial Complaint

    Date:09/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a victim of identity theft. I discovered it last few weeks ago upon reviewing my credit report. I found accounts there that are not mine, addresses that I never resided, and inquiries I never made. Now I am dealing with creditors who want me to file a police report even though proofs has been given already. I also found these accounts that I believe not mine:Acct name: STLRIVERCOLL (Original Creditor: 13 VYSTAR CREDIT UNION)acct no. 3004****date opened 12/19/2022 balance $17,252.00 Acct name: STLRIVERCOLL (Original Creditor: 13 VYSTAR CREDIT UNION)acct no. 3011****date opened 12/19/2022 balance $1,164.00 Acct name: STLRIVERCOLL (Original Creditor: 13 VYSTAR CREDIT UNION)acct no. 3014****date opened 12/19/2022 balance $984.00 I am not liable for these debts and I do not have a contract with:Company: STEEL RIVER SYSTEMS, LLC Address: ********************************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete these accounts from my credit report at once. Any questions or concerns I can be reached at ***************************************************************************** and email at [email protected] need a response from the company.

    Business Response

    Date: 09/22/2023

    Steel River Systems, LLC is now the owner of the referenced accounts. The evidence provided is insufficient to prove the debt is not owed. 

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call Daily and hang up when you answer, you call the number back and they are claiming I owe a cable bill over 5 years ago. There is no collections on any of my credit reports as we just bought a house and paid off all collections that were on my account. They call me a liar and claim they have collections on my credit report but I dont see it on any of the 3. I have asked repeatedly for them to stop calling me since its past the statute of limitations and they keep calling

    Business Response

    Date: 09/12/2023

    Based on the consumer's request, we have updated our system to cease communications. We have not spoken to the consumer prior to the BBB correspondence.

    Customer Answer

    Date: 09/12/2023

     
    Complaint: 20542482

    I am rejecting this response because: they said they have not contacted me yet they call 3 times a day and I get 3 letters in the mail a day.  I dont owe any of the debts all my collections were paid off June 2022 when we bought our house.  They are using scare tactics and lies to get money for nothing.  When asked to not call anymore they laugh and say the machine will keep calling you 

    Sincerely,

    *****************************

    Business Response

    Date: 09/14/2023

    As indicated in our prior response, we have updated our system to cease communications with the consumer. All efforts to reach the consumer have followed the CFPB's Regulation F guidance. 

  • Initial Complaint

    Date:08/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a letter about a debt neing collection from ******************* from over 20 years ago. First, I never had an account with ******. Secondly, I never had a car loan through ******************** I have banked with one bank my whole adult life, and it was never this bank. This is fraudulent, and I want it removed from their list and leave me alone. Or I will file a police report. My information was stolen, and I have the police report to prove it. STOP SCAMMING PEOPLE!!

    Business Response

    Date: 09/06/2023

    Based on the consumer's name, the account identified is not a car loan and we have not reported the account we have under the name provided to any credit reporting agencies. We welcome the consumer to reach out to us to discuss the matter further. 

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call saying I owed a debt from the year **** from Steel River who had purchased it from ************ I told her I had never had an account with them and she had the wrong person. Today I get a letter in the mail. From 23 years ago?! No its not mine. I do not owe this debt it is not mine, *** never ever had an account with that bank. I want to be left alone stop desist from all calls and letters.

    Business Response

    Date: 08/24/2023

    Verification of the debt provided. The account is now owned by Steel River Systems, LLC. 

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************* I do not have a contract with the collection agency. they did not provide me with original contract as i requested.

    Business Response

    Date: 08/23/2023

    Steel River Systems, LLC has not reported this account to any credit reporting agencies and therefore we cannot remove it from the consumer's credit report. 

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 13 vystar credit union. I do not have a contract with about Steel River Systems, LLC, They did not provide me with the original contract as I requested.

    Business Response

    Date: 08/11/2023

    Steel River Systems, LLC is now the owner of the account.  We reviewed the consumer's concerns.  We will send a letter of satisfaction and update credit reporting per our policies.

Steel River Systems, LLC is NOT a BBB Accredited Business.

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