Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had service several years back in ********. Filed bankruptcy which was discharged in June of 2023. I should not be contacted nor receiving any communication from them however they keep harassing me, I have called at least 6 times, staff is incredibly useless, they transfer you around to different extensions and get mad when you are upset because they will not handle the situation. I personally delivered bankruptcy paperwork years ago, I also gave them my attorney name and phone number, of which they have never contacted. I am asking that they cease and desist contacting me and to close the account because they have the bankruptcy information. The business was formally Modern Waste, which was who I did business with, and was sold to this company, *** after my bankruptcy was already in the works.

  Business Response

  Date: 07/15/2025

  Hello!

   

  Please see our responses to the follow complaint.

   

  Sincerely,

   

  ******* ******* Specialist Marketing 5500PearlStreet Rosemont, IL 60018

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2025 I paid $236 to Lakeshore Recycling for a large organics bin. I was told that it would arrive the next week on my pickup day. It wasn't delivered so I called to check on it and was told that they were out of them. When I told the *** that I planned to do clean up in my yard the next day, she offered me the option of putting out four lawn bags without stickers. I did exactly that. They were not picked up but were stickered with a note saying I needed to use one purple lawn waste sticker per bag. I called LRS for the second time and was told "the driver probably didn't read the message" but they would be picked up within 24 hours. The next day I returned home from work and they were still on my driveway after being rained on. I called for the third time and was told they would be picked up within 24 hours. This was a Friday afternoon but she said they work on Saturday. Again they were not picked up. I left them on my driveway because they had been rained on twice. This morning, Monday, they are still on my driveway so I called for the fourth time. I said I only wanted to speak with a manager and was told they were all in a meeting but someone would, "I promise", call me back. I just returned home from work without receiving a call. I called for the fifth time and was told I am on the call back list. I told her that wasn't acceptable so could she find a manager I could speak with. She put me on hold for a few minutes and when she came back on said that no one was available. I admit to being very rude, but there was no foul language, just frustration and anger. I was getting nowhere so I hung up. So five phone calls, five days and at least four rains later the bags are disintegrating on my driveway.

  Business Response

  Date: 07/10/2025

  Attached. 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction cleared on March 4th,2025 for ***** on my Discover card that was supposed to be ***** due to a credit of 9.64 on my account. Taking too long to get a check mailed to me for 9.64. Their mistake that they didn't charge the right amount. As of 4/30/2025 company can't tell how much longer it will take to receive the check they agreed to mail me for 9.64.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I called *** to request cancellation of my service. I was informed they would be happy to cancel my service but they would not refund the next two months I paid for. They switched from monthly billing to quarterly billing and I was not aware that it was nonrefundable. Why can they be legally allowed to charge you for service they are not providing? They customer service woman I talked to was not very nice about it and tried to lecture me. This is a terrible business practice and I will never do business with them again.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2002, I hired Sunshine Sanitation of ************, ** for garbage hauling services. Several years ago, **************** acquired *******************, I automatically became a LRS customer. I was never notified of ***'s standard terms and conditions. Last year, I switched garbage hauling vendors. *** then billed me $75 for the pickup and cleaning of their garbage bins. I protested. *** said the bill was part of their standard terms and conditions. I asked for proof that I had been informed of ***'s standard terms and conditions when *** acquired *******************. *** was unable to do so. I have paid $96.31 to resolve this claim (fee plus finance charges) and to stop the monthly ********. When a company changes its standard terms or acquires new customers, they normally inform the customers of the changes or the standard terms. They then give the customers the opportunity to opt out if they do not agree to those standard terms. *** did not provide an opt out opportunity. They simply treated previous ******************* customers as if those customers were initially *** customers. I never was an *** customer until *** acquired *******************. *** is acting irresponsibly and possibly in violation of Minnesota's consumer protection laws by unilaterally imposing their standard terms and conditions upon previous Sunshine Sanitation customers. I should have been given the opportunity to opt out of *** when *** acquired *******************.

  Business Response

  Date: 07/15/2025

  Hello!

   

  Please see our response to the follow complaint.

   

  Sincerely,

   

  ******* ******* Specialist Marketing 5500PearlStreet Rosemont, IL 60018

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested cancellation of service on march 28th thru messenger. Someone finally replied April 1st that customer service would be contacting me about my cancellation request. No one ever contacted me. Now today the company charged me and $99 was drawn from my account. I have tried calling every number I can find and no one will call me back. Have contacted thru messenger, email and contact form on their website. I commented on several of their posts about what they did to get their attention. All they did was block me. I just want my service cancelled and my money back so I can start using another company.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is part of my original review. Will have to cut short due to your character restrictions... *** site doesn't work. I've tried multiple times to pay online. Said I didn't even exist as a customer. Ok, so why was I getting a bill? Trying to get in contact with someone by phone is next to impossible. The trash went weeks not being picked up. I called by phone and finally got an answer. I had my card charged for the months of October-December 2023. Around mid January 2024 I get a bill for ********** I had already decided to change services and told them i was done and to pick up their can via email. I was emailed a statement showing my card was charged $48 which makes no sense to me since the bill was $87. So why did she not charge the full amount? In March 2024 I got a statement to pay $87.08 for December 2023. Uhhhhmm.. I've got images in email It will show clear as day they are not owed no $87.08, cause she already charged over half of it. Like I said I have no idea why she did that. I was on the phone to pay it all. I didn't say pay a little over half. I didn't even know full payment wasnt made till mid Jan 2024 when I had already began service elsewhere. I recieved several service disruption notices saying I have an outstanding past due balance. As well as stating in the letter they've made several attempts to contact me on multiple occasions and have been unsuccessful. That never happened. I had already left their service on my terms. It's now March 2025 they continue to send me bills after they sent several letters of cancelation. I don't owe them $541.83 for services not rendered since Dec of 2023. I want this company that has taken over our local business to realize what they've done to this business. The service that was once good is c*** I want them to leave us alone and stop billing us and thinking they're going to get money. Please do something and make them stop. I'm not in the wrong and theres many complaints and negative reviews they've incurred.

  Customer Answer

  Date: 04/08/2025

  This is part of my original review. Will have to cut short due to your character restrictions... *** site doesn't work. I've tried multiple times to pay online. Said I didn't even exist as a customer. Ok, so why was I getting a bill? Trying to get in contact with someone by phone is next to impossible. The trash went weeks not being picked up. I called by phone and finally got an answer. I had my card charged for the months of October-December 2023. Around mid January 2024 I get a bill for ********** I had already decided to change services and told them i was done and to pick up their can via email. I was emailed a statement showing my card was charged $48 which makes no sense to me since the bill was $87. So why did she not charge the full amount? In March 2024 I got a statement to pay $87.08 for December 2023. Uhhhhmm.. I've got images in email It will show clear as day they are not owed no $87.08, cause she already charged over half of it. Like I said I have no idea why she did that. I was on the phone to pay it all. I didn't say pay a little over half. I didn't even know full payment wasnt made till mid Jan 2024 when I had already began service elsewhere. I recieved several service disruption notices saying I have an outstanding past due balance. As well as stating in the letter they've made several attempts to contact me on multiple occasions and have been unsuccessful. That never happened. I had already left their service on my terms. It's now March 2025 they continue to send me bills after they sent several letters of cancelation. I don't owe them $541.83 for services not rendered since Dec of 2023. I want this company that has taken over our local business to realize what they've done to this business. The service that was once good is c*** I want them to leave us alone and stop billing us and thinking they're going to get money. Please do something and make them stop. I'm not in the wrong and theres many complaints and negative reviews they've incurred. These are bills and statements 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you will see by my call logs I have tried numerous times to get this billing issue fixed. I have spoke to ******* at the local office in **************, ** several times and several customer ***resentatives in the central Arkansas office as well. Each time I am told that they do not have authority to apply the credit but they will send an email to their manager and have them do it or that they will put a note in the system and some one from the accounting department will apply the credit. It is so disappointing, if you owe them they will have the money out of your account within 24 hours but to give you a refund is impossible. This all started with my October 2024 bill, we are billed quarterly. I am a residential customer and I have two regular trash carts and one recycle cart. I was overbilled at full price for the 2nd cart instead of the reduced price that you get for multiple carts. When I first called the local *** acknowledged that I was overbilled and said I was should get a refund of $*****. I was on autopay and they deducted the full total of $104.99 on October 4th (should have been *****). After several months went by and it was still not corrected, I told the ***resentative that I was going to short pay the next invoice and she said that I could do that. However, after numerous attempts the credit has still not been applied. I am at a loss. Now there are notes at the bottom of my invoices stating that my account is severely past due. Please note during these last two invoices, I have been paying the amount that I actually owe, the total minus the ***** they owe me. I tried calling 7 different times today 4/7, finally I got in touch with a ***resentative at 2:29pm and she said she was the only ***resentative there that could not handle the ******, AR accounts and that she would put my info in a group chat and have someone call me back and they never did. I am at a loss.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite repeated calls and online reports, neither I nor my village seem to get *** to personally respond to my complaints regarding missed pickups. When *** does respond, it is with an automated reply that the container will be collected within a day or two. This does not happen.I have notified the village many times, but the problem continues to occur almost every week.

  Business Response

  Date: 04/07/2025

  Thank you for reaching out and sharing your experiencewe sincerely apologize for the missed compost service. Our customer service team received your report in January and escalated the issue to operations. After reviewing the issue, we found that the winter compost pickup had been scheduled for Tuesdays. However, winter compost is collected every other Wednesday for all winter organics subscribers in ******** to help prevent missed pickups. Weve corrected this scheduling issue for next ******* compost season to ensure service occurs as planned. We truly appreciate your patience and understanding. If you have any further questions, please dont hesitate to contact uswere happy to help.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2025 I received a letter from *** stating that they were switching their billing system over to electronic billing & if you wanted to receive a paper bill than you would be charged an extra $9.95. Therefore March's bill would have been the first bill for an automatic payment. However on February 27th 2025 I called to cancel my account before my renewal date which was March 5th, 25 and I was told by ******* that my account would be closed and I would NOT be charged. I said the *** website is not allowing me to remove my bank card ***************** said, "no we have to remove that from our side." I asked for a cancellation confirmation **************** said they don't do that. My current service was paid through March 31st & that day would be my last pickup from them. ******* put me on hold to transfer me to her manager who confirmed that my account was closed and I was paid through March 31st. On March 5th LRSrecycle withdrew $94.50 from my bank card. I called on 3/6/25 & spoke to ********* who transferred me to her *********** was told again I would get my refund 7-10 business ********* account was closed. I then called back on 3/28/25 & spoke to ******* again who transferred me to her supervisor & the supervisor told me, she just spoke to the finance ************** would be receiving my refund back to my card in 24 to 48 hours. I still have not received my refund. I have also sent 2 emails one on 3/5/25 & one on 3/18/25 on the status of my refund. I did not receive a reply on either email. I have contacted my *********** have advised me to cancel my bank card. It's ridiculous it's been 26 ******** haven't received a refund and all I get is the runaround and I see from the BBB website that *** has multiple complaints on NOT giving refunds!!

  Business Response

  Date: 04/11/2025

  We're truly sorry for the delays surrounding your refund. We confirm that a refund of $94.50 has been processed. Depending on your bank's processing time, you should see the amount returned to your original payment method within the next few business days.
  

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****