Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 we rented a porta potty from ***. They stated it was x amount of dollars to rent. We paid and rented the porta potty . We called to extend the rental we paid for and we asked numerous times on the phone the amount to extend the rental. The person said yes. At the end of conversation we reconfirmed the charging amount with the representative. The person stated yes. We checked our banking account they charged over the amount they provided over the phone. How is this ethical to state an amount and then charge an individual more than what was agreed upon. We called numerous times asking for a refund . We have spoken to a Jenmarie and her supervisor. They stated yes we will refund you the money . Was informed it would take 7 to 15 days . Days past . Called numerous times again, was informed yes we will refund you. Days and months past, I received a yearly bill from LRS for yard waste and extra garbage can . I Called again January 2025 just to see if we had a credit on the account. They stated I do not have a credit on the account. I was then transferred and spoke with a ****, I explained the situation with **** that we received no refund. **** said we would be refunded that the refund was not processed last year. **** stated after confirming with her supervisor they were processing the refund that day. . We are now past that time again .They have stated we are getting a refund of $410.70 and we still have not received the refund on the debit card quoted amount from ****

  Business Response

  Date: 01/24/2025

  We apologize for the billing experience. A manager contacted the customer regarding their concerns and processed a refund of $410.70 back to their credit card. 

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And ***** *******

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LRS WAS MY GARBAGE DISPOSAL SERVICE, PAID QUARTERLY, FOR MY RESIDENCE. I CANCELLED WITHIN THE FIRST TWO MONTHS OF THE 1ST OR 2ND QUARTER OF 2024. THE REASON FOR THE CANCELLATION WAS THAT THE TRUCK DRIVER ALWAYS FORGOT TO TURN DOWN MY ROAD FOR PICK-UP. I CALLED TO COMPLAIN QUITE A FEW TIMES, ONLY TO BE MET WITH OPPOSITIONAL CUSTOMER SERVICE ***** I WAS LATER INFORMED THAT I OWED THEM A ***** CANCELLATION FEE PLUS FINANCE CHARGES. SO THEY ARE CHARGING ME A CANCELLATION FEE FOR NON-RECEIPT OF SERVICE. I WILL NOT PAY THEM FOR NON RECEIPT OF SERVICE OR A ***** CANCELLATION FEE OR ***** IN F/C, WHICH ACRUE AT 3.00 /MONTH. I NEVER SIGNED A CONTRACT INDICATING A CANCELLATION FEE.

  Business Response

  Date: 01/16/2025

  Were happy to clarify the customers concerns regarding cancellation fees. In an open market, our services are offered without a contract and containers are rentals. When customers choose to conclude ********************, there is a $30 fee per container for removal, which covers labor and fuel costs. Upon cancellation, customers can pay the container removal fee over the phone or opt to receive an invoice. If invoiced, our late fee policy applies after 30 days of nonpayment, with fees accruing until the balance is settled. We value transparency, and for this reason, the late fee policy is clearly stated on our invoices. To make a payment, please contact us at ************ and select option 3. If needed, the customer can request a credit for late fees while speaking with a live representative.

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22806044
  
  I am rejecting this response because:

  I sent  the BBB the exact same invoice. It's very frustrating that ******************** personnel don't know how to do any research.

  1. ***** consists of a ***** cancellation fee, 3.0@ ***** finance charge, no idea what the ***** is for.

  2. They are charging me a $***** cancellation fee  and f/c if 3.00 a month  on top ot that. 

  3. I cancelled because the driver forgot to turn down my road to pick up garbage numerous times.  This is the reason I cancelled. 

  4. I cancelled in the third month of that quarter.   

  5. I will not pay a cancellentation fee for nonreceipt of service. I never signed a contract. 

  6. On 12/19/23 I paid $78.00 to cover my remaining costs. ...  ******* **** is ***** less $78.00 = $15.00. 

  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/04/2025

  We appreciate the opportunity for further review. The December invoice for $63 was paid in January 2024 and covered services through March 2024. In February 2024, we offered a good will credit for the missed week. The customer requested to cancel in March, at this time a team member shared the container removal fees and processed their request. The March 2024 invoice (attached) reflects a credit of $14.90 for unused services, $30 per container for removal, and our finance charge policy.  Although the customer refused the fees, they were invoiced and incurred late fees. We apologize for the experience and confirm the account is closed. The March invoice for $54.10 along with the three finance charges have been credited to zero and the customer does not have a payment due to LRS.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** purchased a my previous garbage provider. They switched me to quarterly billing without notifying me. I called in November to get a copy of the notice and they did not send it to me. In January (two months after billing, not three), I got charged again. I called on 1/8/24 to get more information. They sent me the notice and past invoices. I decided I wanted to cancel and the customer service person, Justice ****, told me that I had until 1/31/25 to cancel and get a refund. She referenced the policy on the website stating that they cant do refunds after the service period starts. I called back to cancel and the people that answered stated that I cannot get refunded because my card was already charged. Another person stated it would take 90 days to get my refund. The main issues are 1. They are not refunding people ****** 2. They are not following the refund policy on their website. Ive been told I cant get refunded. 3. They are not offering mid service period refunds. I did not agree to quarterly billing.

  Business Response

  Date: 01/17/2025

  At ***, we are committed to transparency and exceptional customer service, and we sincerely regret that your experience did not meet these standards. Recently, a manager reached out to explain that a system issue affected your invoice. We apologize for the inconvenience. Once the next billing cycle runs on February 1st, we can process your refund. We appreciate your patience and understanding as we work to resolve this matter.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** provides garbage pickup for us. However, they are not picking up on the dates that they are supposed to. When you call them to let them know, they always have excuses for why it wasn't picked up. They usually will provide a credit for missed pick **** Lately, they have been blaming me (the customer) for not having the garbage down by the road. This simply is not true. They have missed at least 5 times in the last two months.

  Business Response

  Date: 01/17/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience caused by missed garbage pickups. Consistent and reliable service is our top priority, and we regret that your experience has fallen short of these expectations. We have identified a few factors that contributed to the issues youve experienced:

  Non-LRS Cart: Part of the issue was related to utilizing a non-LRS cart, which may have confused our drivers.

  Route Changes: Over the past few weeks, different drivers were assigned to your route, which we understand has led to some inconsistency.

  To address these issues, we exchanged your cart for an official LRS cart on January 13, 2025. This change should help eliminate any confusion for our drivers and ensure smoother service moving forward. Additionally, we have credited your account $23.92 to compensate for the missed service. Please contact us directly if additional assistance is needed. 
  
  

  
  

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you so much for being helpful. I have a profound appreciation for the role the BBB plays.
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5, LRS missed a pickup but did not communicate about it. On 12/17, ******** **** promised a billing adjustment to account for this missed pickup. On 12/27, we received our LRS bill without the promised billing adjustment as well as an extra charge for loose waste pickup. *** has recently had these charges more often without communicating with us or allowing for us to see this in our account online. On 12/28, I requested that ******** **** (and cc'ed her supervisor, *** ********) address each of these issues given that LRS automatically charges bills to our checking account without our HOA having an opportunity to advocate for what the bill should be. One week has elapsed (now 1/4), and I have not received responses from ******** or ***. I am concerned that *** will incorrectly charge our HOA's account for the second time in a few months. *** has not been an honest or reliable company since acquiring Auburn.

  Business Response

  Date: 01/08/2025

  We apologize for the experience. Missed pickups occur in real-time on routes where drivers prioritize safety and do not use phones while servicing trash. We welcome contact by phone or email for service-related inquiries.
  In this case, the customer reported a missed pickup, and an LRS representative promptly logged their concerns and initiated a concession request. The credit was approved on Monday, January 6th so it completed processing when the most recent invoice was already with the customer. We apologize for this delay, and the adjustment will be reflected in the next billing cycle.

  
  Regarding loose yardage, our drivers document service with before-and-after photos, which include timestamps and coordinates. These images are available to the account holder upon request. While this feature isnt accessible online, were actively working to enhance our web experience to serve our customers better.

  
  Additionally, *** is committed to transparency by providing rate information online and by request (e.g., phone and email) for prospective and current customers. Although drivers may not always be informed of loose yardage ahead of time, a process is in place for documenting and billing loose yardage, using the same before-and-after imagery. We shared these photos with the customer recently on December 12, 2024. If there are questions about loose yardage charges on a specific invoice, we can share the related images with the account holder upon request. 
  

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received garbage service from Modern waste disposal (now *******) for years. We had issues with pick up July/Aug 2024. We had service only in July. We informed them Aug 7 2024 that we were ending their service. We had paid for July thru September. On August 9 2024 we called them for a refund for August and September. They told us it would take 60 to 90 days. On November 11 2024 we called them again and were told the check for $48 and some change was mailed on October 30 2024. We were paying $28 dollars a month. No check or communication has been received. We would like your help getting the refund we are owed for services not preformed.

  Business Response

  Date: 01/17/2025

  We appreciate your feedback and sincerely regret the inconvenience caused by the delay in processing your refund. We confirm that the refund check was mailed via **** on January 9, 2025.Please dont hesitate to contact us directly if you need additional assistance. 

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company services a childcare facility at ******************************** every Wednesday morning at 4am.This violates the 10p-7a noise Ordinance. Unfortunately my ******** office and ************* do not enforce.I am tired of being woken up at 4am every Wednesday. When I called the AUBURN number (the truck is green AUBURN) I was directed to *** but the customer service agent denied knowledge that the company had acquired Auburn.The customer service agent verified that the company at ******************************** has a contract with LRS But claimed that this address is not serviced, only the company's other address was serviced.I am tired. Please correct your company's practice to be in compliance with the city of Chicago Ordinance. The ******** says the next best response is to involve the cops. I do not agree but I also need to sleep.

  Business Response

  Date: 12/10/2024

  We understand how disruptive this has been for you. An *** customer service representative received your email about the noise and escalated it to our operations management resulting in rerouted services to the daycare to avoid a repeat issue.

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22637179
  
  I am rejecting this response because:

  The activity remains in the alley. I have call record of having connected with your **************** agent by phone on 25th of November, 2024. Personnel I spoke with indicated that she would escalate to her supervisor for resolution. Personnel declined that your company serviced the day care located at that address.

   

  Today 11th of December, 2024 the truck visited the alley again, breaching the noise ordinance passed by the City of *******.

  This is interfering with my quality of life at my home, as I am awoken and unable get adequate rest before my working hours. Performance and mood are noticeable by my managers.
  

  
  
  Sincerely,
  
  Bre ****

  Business Response

  Date: 12/19/2024

  We understand your concerns regarding the noise and its significant impact on your quality of life. Our operations manager has thoroughly reviewed the issue and implemented specific measures, such as rerouting and staff coaching, to address it. We will closely monitor the situation to ensure these efforts are effective.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22637179
  
  I am rejecting this response because: at least one, if not multiple trucks were operating within our alley and adjacent areas this wednesday 18th of December before 5am. This is in direct violation of city of Chicago ordinance [************************************************************************]

  City governance has neglected to fine your company after multiple attempts to ********** office, 311 reports, a direct complaint to your customer service, and at least two attempts at 911. Your company is not complaint and pickups are considered illegal within city limits between 10p and 7a. My work performance, mood, ability to concentrate and ability to upkeep physical activity are all impacted by your company operating outside of legal times at this weekly basis. My quality of life is impacted. Your company has been specifically named in multiple **** news articles as violating this law [below].

  I do not have the finances to improve windows, insulation or other window treatments that would prevent the LOUD AND CONSISTENT backing up alarm of your trucks waking me up at 4am. Despite earplugs, a running fan, and closed windows - your company's illegal activity keeps me and my neighbors up. There are multiple elderly families on my block who also complain of your trucks. Your trucks alarm the local dogs which then wake up OTHER neighbors. Your trucks disrupt the family with young children next to me. 

  You have twice claimed your operations manager has reviewed the issue. I refuse to believe this, as the issue SHOULD NOT BE OCCURRING if your company was complicit with legal guidelines provided by the City. ******* based private haulers should have video-cameras and GPS route tracking on their trucks, however after months of complaints there have been no improvements. That your operations manager continues to permit garbage pickups far before the 7am ordinance, shows negligence, lack of accountability, and illegal activity at the expense of neighbors quality of life and ability to enjoy their properties.

  I have also filed a HUD complaint for noise abatement for consistent community noise, despite multiple attempts to resolve by way of directly contacting your company repeated. ***************************************************************************************
  

  I am tired.

   

  _____

  *********************************************************************************************************************

  **************************************************************************************************************

  ********************************************************************************************

  *************************************************************************************************************
  
  
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for Organics recycling. The organics have not been picked up for the last 5 weeks. I have called almost every week, sometimes twice. They keep stating they will let the driver know, and will escalate. In the meantime the organics have been rotting in the container for the last 5 weeks. And prior to the last pickup, it hadn't been picked up in 3 weeks. Our Village just switched to this company. This is terrible, terrible service.

  Business Response

  Date: 12/10/2024

  We understand how frustrating this situation has been and appreciate the opportunity to clarify the issue.Organics have not been collected because we do not service organics placed in standard recycling containers. To ensure your organics are identified and properly serviced going forward, we offer the following options:
  

  1. Sign up for an organics container: A specialized bin designed for organics collection can be requested by phone or email.
  2. Use Stickers: LRS stickers are red and $3.25 each available at ************ and local retailers (e.g., Ace Hardware, Jewel, Sunset Foods) and can be placed on loose paper bags or a personal cart designated for organics.
  

  Additionally,for the service days of 10/30 and 11/06, a goodwill credit to the account is in process for $13.75. Please contact us at ************ to further discuss options for organics service. 

  
  

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started service with *** back in September at a new home i purchased and have had missed weekly pickups EVERY WEEK SINCE. I have purchased the plan to have ONE bulk item picked up weekly and every week the item is missed. I follow the bulk item requirements on their website directly but it doesnt seem to matter. I have to call every week to complain about my service and am told a work order will be out in to pick up the bulk item the following business dayWHICH STILL NEVER HAPPENS. The customer service representatives never seem to care about my complaint and rush me off the phone. The last time i emailed the company i was told they needed to review the trucks video surveillance to verify my complaint was valid but when i followed up no one could explain when and if the footage was reviewed. I am paying extra for this program and no matter how many items they miss my bulk item a credit is never offered and a solution is never provided. My village has mailed me several letters explaining i cant leave items at the curb after pick up day and i had to buy cameras for my home to show them how terrible my service is. I need a resolution to my missed pickups because i cant spend anymore time on the phone with this terrible company

  Business Response

  Date: 12/13/2024

  Thank you for informing us about the challenges youve faced. After reviewing the account and past communications, wed like to address the specific details of this situation and provide a path forward to resolve your concerns. The following is a summary of communications and actions taken thus far.
  

       11/11: An LRS customer service representative spoke with you and explained that we cannot service containers from other haulers. However, we  offered to remove the Waste Management container as a bulk item, provided it was emptied, flipped upside down, labeled trash, and left at the curb for removal on 11/14.

       11/14: Our driver attempted to remove the container but reported it was full of yard waste, which prevented removal.

       11/14: We dispatched an extra service driver to address the removal, but the container team noted that the can was not out for pickup.
  

  To resolve this issue, we kindly ask for your assistance in ensuring the following steps are completed:

       1. Empty the container of any contents.
       2. Flip the container upside down.
       3. Label as trash.
       4. Leave at the curb.
  

  Once completed, please contact us at service[at]*************** or ************ to schedule a removal and well send our driver to complete the request. 

  
  

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22619574
  
  I am rejecting this response because:

  Lets bring it back to the beginning
  
  
  11/07- i emailed your company to ask why the ** bin had not been emptied, i started service in September and the bin was always emptied up until this date 
  (This is when the bin was looked in by your driver NOT 11/14)
  
  
  11/08- i received an email back saying a missed pick up would be scheduled and video footage would be reviewed 
  
  
  11/11- i called and emailed asking if the camera footage was reviewed & a status on the missed pickup since the customer service *** stated it would be recovered in 1-2 business days and the bin was still not emptied. This is when i was told you could not use a ** bin even though neighbors same can is picked up weekly with no issue i was told HOW to get the item picked up as a bulk item but did not request to have a driver do so on my next service date 11/14 since the bin had to be emptied
  
  
  11/14- the bin was never even put out so please advise what time the driver checked the bin so i can verify that on my home security cameras 
  
  
  11/29- i finally had the can emptied along with upside labeled and at the curb for my service day- i watched as the driver picked up my regular two bins and left the bulk item. This is when i emailed and called your company AGAIN asking why even though i did everything requested (this is also the day i filled the BBB complaint) 
  
  
  12/02- i received an email stating the operations department would be reaching out (still waiting on that btw)
  
  
  12/03- i reached out to your company AGAIN asking why it wasnt picked up and was told since my village is so small every time i have a bulk item i need to call since a bulk item truck is not just sent around.. the *** stated they legally cant removed the bin not matter what so i needed to call ** and have them do it. 
  
  
  I already paid ** $50 for this bin to be removed since 2 weeks ago your ***resentative told me they could not. Advise another resolution 

  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 12/19/2024

  Thank you for following up with us. During your previous call, we clarified that *** does not service containers belonging to other haulers. We understand that the missed service issue involved a Waste Management container, and you have since contacted them and arranged for its removal. Unfortunately, there are no further actions LRS can take in this matter. If theres anything else we can assist you with, please dont hesitate to let us know.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of the last 6 garbage pick **** our garbage was not collected 5 times. Each time it was not collected, I have called LRS to report the missed pick up. It takes 1-2 days after the report of the missed pick up for the garbage to be collected by ***. I have asked to speak with a supervisor to fix the issue, but it continues to occur. We have had this services for over a year at this point.

  Business Response

  Date: 11/20/2024

  We apologize for the inconvenience. We have a new swing driver learning this route who was confused because the surrounding homes use a different service provider except for one residence. We appreciate the customers patience and well be there on service day.