Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of Diamond State Sanitation (of *********, **) for a couple or years without complaint until it was sold to ***. In February of 2023, LRS took over the billing (************************************ ************) and I began remitting my payments there. This is when the accounting nightmare began. *** has had the worst customer service and billing processing I have ever experienced on an ongoing basis. The payments were never posted in a timely fashion and it has been extremely difficult at times to get help. Therefore, when I received a letter on July 19, 2024 (dated July 1, 2024) informing me that I would be charged a monthly $9.95 manual payment fee beginning 8/1/24 if I did not sign up for their autopay program it was the last straw. I immediately set about trying to cancel my service with them (which took no fewer than five telephone calls to accomplish!). Finally, I was able to speak with someone on 8/6/24 and end my trash pick up. Unfortunately, I had already paid for the month of August and was due a refund. I was told on the 6th that it would take three months to get my refund of $ *****!! Today (10/31/24), I called to inquire about my refund which I still have not received. I was told that it had been approved and the check would be cut by corporate. I asked when I could expect it and was told 30 days. I then asked when it was approved and was told last month (i.e., September), therefore it has already been 30 days. . . now, another 30 days for a total of four months. I do not believe I will ever see said check and I am thoroughly disgusted. I can live without the $30, but I dont think this company (which claims on their website to have an A+ BBB rating) should be allowed to get away with stealing from customers who have no recourse. I don't imagine I'm the only one waiting helplessly for a refund, either.

  Business Response

  Date: 11/11/2024

  We appreciate your patience. A refund check was issued November 5th for $29.23 and mailed by ****.

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* bought a company (****** Disposal) which I had NO CONTRACT with. just a weekly service.I decided to change services and THIS company wants ME to pay them to cancel their service.They want to charge $60 to have them pickup DuPage Disposal cans.I have an email attached that I sent to have them cancel the service. Per their email I left the cans out front for a month. They never picked them up-because I refuse to pay them to quit! and they are still billing me for services that were never provided. the cans were empty laying on the side empty. I have since moved the cans, so my neighbors don't have to look at cans for weeks on end. AGAIN the cans laid on the side for at least a month. I should sue for harassment and unfair business practices.I do not appreciate this company ringing up the bill for services not provided or wanted. they are ringing the bill to go after my credit rating. Do I have legal action available for this harassment?I have attached the dated email at which time I requested cancelation of services 09/09/2024 thanks for your time *** *******

  Business Response

  Date: 11/14/2024

  We apologize for any challenges during this experience. Although the account remained routed for service because the container removal fee requested was not paid, we see the intent to close the account and will credit it to a zero balance. We understand the cost associated with the removal of containers was unexpected. The fee includes labor, maintenance, and fuel.  We can split the removal fees with you. Instead of $60 ($30 per container), it will be $30 total or $15 each prepaid. Please contact us at ************ and select option 3 to process prepayment with a live representative. Once payment is received, we can schedule container removal and close the account.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company and the company they bought out for over 20 years and have historically had no issues. However something has changed... I placed my trash out of pickup on 10/15/2024 in the same location as I had for the past 20 years. This time it was not picked up. I called and spoke to an **** ********* who stated she said the pickup crew said the trashcan was not out the night they picked up. She then showed me a picture to which I stated, yes see the blue trashcan?? It was in the picture. She said she would put in a work ticket for it to be picked up. On 10/18/2024 at 9:20 am and again at 9:28 AM my ring door bell camera shows the truck passing and yet again not picking up my trash. I emailed the pictures to *** ********* who stated it wasn't 3 foot from the street. I replied this is the first I am hearing of this requirement and why wasn't that conveyed to me in the call or the subsequent email?? I called again and spoke to another representative who said no credit could be issued but that she would try to get them to pick it up again. She told me she would call be back before 5:00 PM CST, however as of 5:25 this has not occurred. I am not sure what has changed but this is disturbing as my trash is piling up and I have made all efforts in good faith to seek resolution. I have paid for a service I am not receiving services for and would like some resolution to this issue.

  Business Response

  Date: 11/07/2024

  Please accept our apologies for the disruption the missed service caused. We reviewed the account and confirmed the cancellation was processed on November 1st. Since payment was made for ***************** we'll credit the two months we wont be servicing (November and December), bringing the account balance to zero.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I activated service for the garbage disposal last quarter roughly 3 months ago July 12 2024. I received my first quarterly bill and LRS is billing me for a years worth of service due to backcharges. I find it morally unethical that I need to pay for services that I did not used. I tried to talk to the company, but there only response was that I was liable for the fees due to the day of closing of my property. I never received a notification from either LRS or the village stating that I required to have garbage disposal service only with them. I also did not receive a letter stating that I had a previous backcharges from them. *** should have followed up with a collection agency if they were interested in recouping the amount of these fees before the missed payment for the first quarterly billing or second quarter. I have a years worth of receipt that shows where we been taking the garbage. My father which is co owner of my property has an apartment outside of the village of *****. We used this company to dispose of the garbage. I have proof and documentation showing the receipts of payment and ownership of the apartment. I have attached proof of my fathers apartment ownership and statements that show bill payment to the town that collects garbage. I also attached property taxes info to see proof of ownership. The garbage bill is under my uncles name, but since the apartment is owned by three owners. The town does require three owners for utilities billing. The billing summary attached was provided by the town showing proof of payment.

  Business Response

  Date: 10/30/2024

  We appreciate the customers feedback and want to resolve this issue promptly. To help us address the billing concerns, the customer can email us at service [at] *************** with an invoice that includes the name of the trash service company used for over a year, the payment date, and the service address in question. Please include the BBB complaint number ******** in the subject line. This information will allow us to provide a prompt response. 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22437857
  
  I am rejecting this response because:
  I feel this is an automated response. I contacted *** several times and they mentioned that they would not do anything about lowering my bill by submitting any proof. This is why I would not accept this response as the response from *** would be sorry thats not an acceptable company that you can dispose garbage even though its the towns main garbage collection company. I would hopefully want to receive a call from someone in upper level management in LRS that is trained to handle business disputes. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/06/2024

  We appreciate your feedback and confirm your payment was received on October 31st. The account balance is zero and your next invoice will arrive in January 2025.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was charged twice for a construction dumpster. $650.00 extra, and when we call to try to get a refund, we just get the runaround. No refund, no return call, they have our money and don't intend to give it back.

  Business Response

  Date: 10/31/2024

  We apologize for the inconvenience caused by the unexpected charge. We confirm that a refund of $650 was issued to the customers Discover card on Thursday, October 24th.

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a quarterly bill from LRS on 10-11-2024. **** and other information was dated 09-25-2024. Due to an increase in charges and a new charge for those not on autopay I called to terminate my service of almost 22 years. I was informed that I would continue to be charged until the end of the month even though I no longer needed their service. I was informed that this was company policy. I signed no such agreement 22 years ago and do not believe I should be charged for a service I have no intention of using. Just another example of a company milking their customers. I do plan to fight this charge.

  Business Response

  Date: 11/07/2024

  We apologize for the experience. We reviewed the customers account and credited the remaining $34.60 for the month of October which will settle the final bill amount.

  Customer Answer

  Date: 11/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly called for garbage service. Nobody answers in under 10 minutes ever if you ask for a call back they either don't call or are registered as spam so your phone never gets the call. Once I received a dumpster they failed to even empty it after the first work even though that was the agreement. I still have their dumpster full of trash on my property and No one will answer the phone. They will not transfer you to management. This has been the worst customer experience I have ever had dealing with a company.

  Business Response

  Date: 10/22/2024

  We apologize for the experience. A manager contacted the customer regarding their concerns with the dumpster service and scheduled them for the requested service.

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company missed our trash pickup 4 weeks in a row. Despite my calls, and promises from them, they never picked up anything. The Township then filed a complaint for trash, and I had to drag 8 cans of rotten trash up a 1/4 mile driveway. I called to complain for a 3rd time, and they said they apologized, and refunded me those 4 weeks. I finally had enough and switched companies. When I called to cancel, they yet again lied and said now it was only a credit, and now that it was October, we would also owe for the rest of the month despite 0 services being completed. I have no contract with this company. They bought a previous company I had used for 12 years(republic services), and they are now telling me I have no choice but to pay them for 2 months of services that they have not completed once, and have now put me at risk for a fine.

  Business Response

  Date: 11/04/2024

  We appreciate the customers patience and understand that missed pickups have been frustrating. A refund of $138.06 was approved by a manager and will be processed back to the customers credit card. This credit is associated with the upcoming November invoicing, and we appreciate the customers patience as we finalize this.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash has not been picked up in over 2 1/2 weeks. I have attempted to contact the company 4 times through the prompts on their website.

  Business Response

  Date: 10/17/2024

  We apologize for the experience. Our customer was serviced on October 14th. For the inconvenience of missed service, a months credit of $31.35 has been applied to their account.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22379146
  
  I am rejecting this response because: as of 10/16, the credit was requested but not yet approved, thus not officially applied, per ***** in napoleon.  Also, yesterday 10/17 was my pick up day. No service was provided and my can has not been picked up as of 3:18 on 10/18.
  
  Sincerely,
  **** ******
  **** ******

  Business Response

  Date: 11/07/2024

  We confirm the credit has been applied to the account and the customer was last serviced 11/05/24.

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22379146
  
  I am rejecting this response because:
   Firstly, my last garbage pick up was on either October 21 or 22. My garbage has not been picked up since i had to make that missed pick up complaint. Second, I have made 2 missed pick up combines since then and my garbage still has not been picked up. That is over 2 weeks since I have gotten service, 3 since my last scheduled pick up day.

  I think the best way to rectify this is for you to provide pick up immediately, apply a credit for 2 more weeks pick up ******, for November 12 & 19th, and then remove your bin. Clearly, though i have mentioned it multiple times since September, you can't seem to understand my driveway is not on 223, but off of ****** hwy. This was never an issue before September and you implementing the new routes.

  I also requested a local supervisor or manager to call me regarding this, but my call was never returned. And my missed pick up complaint was never responded to. 

  **** ******

  Business Response

  Date: 11/20/2024

  We appreciate the customers continued patience. After reviewing GPS footage, an operations manager addressed this issue with the new driver. We apologize for the impact on service and appreciate the opportunity to correct this issue. With confirmation from the customer, we can continue to route to their residence and demonstrate improved service, or they can let us know if they want to move forward with a credit and end service.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash day was switched during middle of summer. 2 weeks have gone by and my trash has not been picked up. My OWNED dumpster is now infested with maggots and they are again promising to pickup on Friday which will be 17 days of the same trash in the heat. They refuse to pick up earlier or clean/swap the dumpster that is now infested with maggots causing a health hazard to me.

  Business Response

  Date: 10/16/2024

  We apologize for the experience. Our customer was serviced on October 7th and 14th. Their next service will occur on October 18th and a two-week credit of $13.51 has been applied to their account for missed service.

  Customer Answer

  Date: 10/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22357590, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Heather Powers