Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the property owner. My previous tenant moved out in June 2022 and cancelled his trash pickup account. The house remained vacant until April 24 when a new tenant moved in. They are trying to charge me, the property owner, for the 21 months the home was vacant and no services were utilized. Unbeknownst to me, a *** agent stated I personally needed to cancel service ( even after the previous tenant did ) since service account reverts to property owner when a tenant cancels. That may be acceptable if a previous relationship existed. I never had a relationship with them because when I lived in the property 14 years ago, trash services were handled by the township directly. I never received mail or any kind of contact telling me about these guidelines. They are now billing my new tenant the 21 months x 30$ month the home was vacant. I called ten times over the past two months and left countless messages to speak with a manager and 1 ) - have the back charges put in my name, and 2 ) to dispute and reverse the back charges. No one calls me back. When I call in again and again, customer service is very unhelpful with the attitude there is nothing they can do and I should just pay the bill. I get bounced around, disconnected, and put on hold for dozens of minutes per call. This is the WORST company customer service i have ever encountered. Unfortunately they have a monopoly with the Lisle township and I do not have a way to change vendors. They should not be allowed to treat customers this way and I hope they lose the contract this next bidding period. I am sure I am not the only person whom this has happened too. It is enraging to not have a way to resolve this problem for my tenant and myself.

  Business Response

  Date: 10/18/2024

  We appreciate the opportunity to address this issue for our customer. A manager left a voicemail on October 12th, and we are currently awaiting the customers callback to resolve the matter.

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've waited 2 weeks to get LRS to pick up our yard waste. They put a label/sticker on the yard waste bin saying that the pickup is on Wednesday. It's been 2 Wednesdays and still no pickups. And we've waited 3 weeks for them to pickup a smaller trash container. (We use a larger container, we've received the larger container, but they still haven't taken away the smaller one.) They do not respond at all to emails. We just want them to do what they say they'll do, to follow their own procedures. We are extremely disappointed with the "service" from ***

  Business Response

  Date: 10/18/2024

  We apologize for the experience. Our operations team confirms the yard waste was serviced on Wednesday, October 16th and the 35-gallon trash container has been removed.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Recyling Bin was not picked up on our scheduled date of 9/23/24. In fact. I saw the truck pass without stopping. I called and was assured that it would be picked up later that day or the next day. It was not picked up. I called again the next day and was assured by two different representatives that it would be picked up. It still has not been picked up. Even worse, one of the representatives said that it had been recorded as picked up when, in in fact, it was not. So now, I am being charged for non-delivery of services.

  Business Response

  Date: 10/01/2024

  We apologize for the inconvenience with recycling pickup and understand how important it is for service to run smoothly. We confirm that recycling was recovered on Wednesday, September 25th, at 2:38 p.m.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the continuous lack of care or accountability of the *** company and their employees, a dumpster has been continually misplaced in the incorrect spot in the way of the exit at my apartment complex many cars have been hit by this company's dumpsters. Their employees as well as their management team have no regard nor any ability to take responsibility in knowing that their team continually misplaces the dumpster in the in correct spot every time they service the Prospect Towers Property. After hoping to have this solved with company directly, I spoke with the Operations Manager and was met with disrespect and complete lack of accountability. I am now being quoted $4,000 in repairs and would like this resolved.

  Business Response

  Date: 09/25/2024

  We appreciate the customers patience as we researched this issue. A member of operations management contacted the property manager on-site regarding this incident and we learned the manager has no other reports of vehicles hitting our stationary dumpster. Additionally, the property manager mentioned the container was a few feet off its usual spot, but this did not pose a problem for other residents in the apartment building. Our route driver informed us that he moved the container a foot or two away when he set it down because a vehicle was parked too close, and he wanted to avoid any potential issues. We contacted the customer on September 16th to share our findings and explained that LRS cannot be liable for damages in this case.  

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account # ******* Hi,I have run out of options and hence came across this website. I have been a loyal and paying client of Lakeshore Recycling Services for the two years, since they acquired Lakes Disposal. I have called and emailed several times to their customer service inbox,, left voicemails, and requested supervisor call backs, but still no update/ on why our garbage has not been picked up for the last 3 weeks! This is a rental property and the tenants are disgusted with the thrash collected over the weeks and infection starting to build with rodents. I tried d to complete the missed pick up inquiry on there website under contact us and once I completed the form and click submit, but then it states form not found.....My garbage has not been picked up roughly 3 weeks. I have paid as agreed and an on auto payment with my business credit card and was just charged approx. $142.80 on Aug. 15th 2024. That's the typically monthly fee, but they do not provide service!When will someone assist? I'm running out of options ******************** LLC *********************

  Business Response

  Date: 09/04/2024

  We apologize for the experience. We confirm our driver collected all trash when the property was serviced on 8/29. However, the driver reported loose waste materials present within the corral. Please ensure that all loose waste is contained in bags or bins so we can address it during our next pickup.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trash at our building has not been picked up 3 times out of the last five weeks. I have attempted to contact customer ********************** have two of my neighborsand nothing has been done to mitigate this issue. Our trash is piling up and we are unable to do anything about it unless we switch providers.

  Business Response

  Date: 08/27/2024

  We appreciate your patience and apologize for any confusion caused. For the past three weeks, we serviced both groups of toters weekly. The recent change in service day from Thursday to Wednesday was made at the request of one of the residents, who wanted to align their service day with their neighbors. We understand how important consistent service is and are committed to ensuring that everything runs smoothly moving forward.

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from LRS, LLC in February for $150. I paid it in March (check #****). I sold the house at ************************************************** at the end of May 2024. When I inquired about a refund I was told it was for yard waste in winter near *******. I was also told they just close accounts and don't provide refunds. I don't feel this is fair. Why should they keep the money?

  Business Response

  Date: 08/23/2024

  We appreciate the opportunity to review this billing issue. We received the customers payment for the yard ********************** subscription in April, and understand the home sold by the end of May. We apologize for the miscommunication impacting the refund request. We confirm that a credit request has been approved. Once the credit appears on the account our accounts payable team will process a refund for the full yard waste subscription of $150 returned in the form of a check to the customer and mailed to their new residence within ***** days.

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22124702
  
  I am rejecting this response because: LRS took over trash pick up in my area about a year ago. Since they started they send me 2 statements, one for ****************************** and one for ******************************.. There is no service at 904 *******. I have called, wrote letters, left messages, sent emails, yet they continue to double bill. I have 1 trash bin and 1 recycle bin at 902 ******* and continue to receive statements for ******************************************* customer resolution, just the money.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/19/2024

  We appreciate the customers feedback. We confirm the addresses in ******** and ****** (904) are closed. The credit due to the customer is $236.25, and we received their approval via email to transfer credits from their closed accounts to their active account. The account will update and reflect these changes within 7-10 business days. 

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple missed collections of our trash and recycling at condo building. I've called several times and am told they will send someone out to service our address. No one comes. The trash is piling higher and higher in 90+ degree weather attracting insects and rodents. No sense of urgency. When a missed pick up happened last fall, they insisted they did pick it up and provided a picture. It was a picture of a different residence. No one replied to my emails after I pointed that out. No one is replying to my emails now.

  Business Response

  Date: 08/23/2024

  We understand how crucial consistent service is and apologize for the recent missed collections. The account representative contacted the customer regarding these concerns, and trash was collected on 08/19 and recycling on 08/20. Additionally, weve updated the service day to Wednesday as requested.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 ****************** passed a vote have only one refuse removal service for the township. In February 2024 we switched to the new service of Groot. My former service, LRS disposal charged my account in January 2024. On 3-1-24 I contacted LRS(847- and spoke with *********** a refund for the unused service and was told they would be sending my $63.00 credit in the form of a check. ******** advised that this process takes ***** days. On 6-21-24 (well after the 90 day **** I called and inquired on the $63.00 owed payment. I was informed by the customer service representative that they were sorry and that the check would be expedited and should be receiving it within the week. Week, 7-9-24 comes around. Still no check. I call to inquire. Im transferred and left on hold. On 7-10-24 I call again. Same thing happens. On 8-1-24 I drive the the ********** located at **************************************************************. I speak with a lady in the and tell her about my journey. She advised that she cant help and this is just an office for the drivers. (Hence the customer service entrance sign out front). So on my way I go. I call the township office and asked if there were any direct contacts they had at LRS to try and resolve this matter. Im provided with the name of *********************** and the telephone number of ************. I call and told Ill be transferred only to be put on hold for 30 minutes. I hung up. $63.00 wont make or break me, but this is a bad practice and I can only image how many other people are being deprived of their hard earned money.

  Business Response

  Date: 08/23/2024

  We apologize for the experience. To clarify, the account needed to be credited before a refund request was processed which caused some delays. We confirm the $63 credit appeared on the account recently.  The refund request was reviewed and was processed today 08/23. Our accounts payable team expedited the issuance of the refund check and confirm it has been cut and will be mailed to the customer. 

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three concerns about LRS:1) Our bill was increased in June 2024 as the "annual increase" even though our contract was started in December 2021 and indicates that pricing should be stable for each year (1, 2, 3, 4, 5), which indicates that price increases should go up in December year year as they have done in 2022 and 2023. Reached out to *********************** who just said this was a "pricing team" decision and that our bill wouldn't increase again until December 2025. I have lost faith in LRS and do not feel that *** is advocating for us.2) Our bill in July 2024 was more than double what it has been in prior months in 2024 due to two loose yard charges of $50 each and an increase in the fuel/environment fee. Nothing was communicated to us about loose yards, and this was charged twice. The reference does not yield any available information on the online profile. Reviewing our most recent contract, there are additional charges for services listed, including "Extra Yds Rate - Trash/Recycle" at $45/yard. It seems that LRS increased their fee to $50/yard and charged us for 2 cubic yards of loose yards. They also then applied the fuel/environment fee to this charge despite the contract stating pricing based on 90lbs/yd. They are implying we had 180 lbs in loose yards? I do not think there is any evidence of this.3) There has been poor communication, particularly from ***. It has required multiple phone calls and emails to reach her, and the wait times for LRS have been very high lately with poor follow up. I am very disappointed in this company.

  Business Response

  Date: 08/02/2024

  Thank you for bringing these concerns to our attention. We value your feedback and are committed to addressing the billing issue. We understand from your complaint that you experienced an unexpected increase in pricing in June 2024, despite your expectation that pricing would remain stable for the first 5 years. To clarify, the increase in pricing was related to loose yards, which were incorrectly added to your account. Although the fuel/environmental fees are legitimate, we will apply a credit of $135.43 to your account which includes those fees. Additionally, we are taking steps to ensure better communication moving forward with hope to restore your confidence in our service.  
  
  

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************