Business Profile
Recycling Services
Lakeshore Recycling SystemsHeadquarters
This business's accreditation status is suspended and currently under review.
Reviews
This profile includes reviews for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 95 Customer Reviews
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Review fromJennifer G
Date: 12/12/2024
1 starJennifer G
Date: 12/12/2024
The WORST garbage service ever. I have had repeated missed pick *** and when I called to get them to pick up the missed garbage they said they would show up in 24 to 48 hours an NEVER showed.Lakeshore Recycling Systems
Date: 12/13/2024
We value your feedback. Please contact us at *********************** with your complete service address and let us know how our team can assist you so we can investigate this further and address your concerns. Thanks!Review fromPete G
Date: 11/07/2024
1 starPete G
Date: 11/07/2024
Oh...wow!! After reading all of these reviews in I had to jump in to share my experience with ************** RECYCLING SYSTEMS in the Village of ******. My husband is a disabled veteran and he has called them many times and spoken to **** ************ and ******* and they were not a big help but just rude. We have requested an additional larger garbage container for the past three weeks and every time you call to find out what is the status no one has an answer. They keep misleading you with no care. We have so much garbage in our backyard and we are afraid of wild animals making a home in our home. They are very unprofessional. We asked to speak to a manager on duty and ******* indicated there is no manager on staff. What kind of company runs without management? We previously had Waste Management and we never had this problem with them. PLEASE CONTACT YOUR VILLAGE AND COMPLAIN ABOUT IT! i have over 1M followers on TikTok and we are going public with this company is unacceptable.Lakeshore Recycling Systems
Date: 11/08/2024
Thank you for taking the time to voice your concerns about the delay in container delivery. A representative reached out to you recently by phone to alert that we are expediting delivery.Review fromErin T
Date: 10/20/2024
1 starErin T
Date: 10/20/2024
When many of us in our neighborhood left CARDS and started business with ***, we were not only promised better service but that our rates would be locked in with no raising the costs for our 2 year contract. Their service went to c*** missing many of us for pick up, not coming back to pick up as we were told they would do. And were not credited for services not rendered. Many of us continue to be charged every month with no service. Then, they went to demanding auto pay and paperless billing along with charging a $9.99 manual fee along with raising rates. Which is against what our contracts say. We should not have to do auto pay especially when we do not get services rendered. Nor should we be charged this $9.99 fee when the letter stated if we went paperless, it would be waived. Us who entered into the auto pay are still being charged and skipped on services. Now before I get a reply with filling out something on your "contact us" section... we have all done this more than once with NO reply nor response in any form. We have all called with no answer to the main line to where we have started calling the commercial line and other area phone numbers to attempt to reach someone. Now, we get nothing from anyone. And last but not least....we just received another letter of rates going up AGAIN. We just had a rate increase again just 3 months ago! Something has to be done about this! I would not ever recommend this company again. I referred many people in which they received their business and it is not only an embarrassment but a disgrace. Again LRS... DO NOT SUGGEST I FILL OUT A CONTACT US FORM BECAUSE YOU DO NOTHING IN RETURN. NOTHING Very unprofessional, unreliable but sure don't hesitate to take money every month for services not rendered.Lakeshore Recycling Systems
Date: 10/22/2024
We value your feedback and want to address this issue promptly. Please contact us at NWAADMIN [@] *************** with your complete service address and let us know how our team can assist you so we can investigate this further and address your concerns. Thanks!Review fromMilvydas J
Date: 10/16/2024
1 starMilvydas J
Date: 10/16/2024
LRS has terrible service. City of Northbrook switched to this company in September. Today is October 16th, we still don’t have any trash containers and trash pickup, but we have been already getting billed for it. I have been calling LRS for the past two weeks. Getting transferred from one person to another, being on the hold for an hour or longer and then getting disconnected. Really frustrating. But even if you are lucky enough to talk to the real person, they know nothing. First, they told us that we do not have an account with them, later they promised to deliver containers, still nothing. Then they told us to leave trash in the bags up front for the pickup, trash was not picked up. As of today, we are still stuck with our garbage, and they still require us to pay for the service that we are not receiving. Worst company ever.
I wish we could have Waste Management company back; they were great.Lakeshore Recycling Systems
Date: 10/17/2024
We value your feedback and will work to resolve this issue promptly. Please email us at [service] [at] LRSRECYCLES.COM with your complete service address and how our team can assist. Thanks!Review fromMarjorie d
Date: 10/11/2024
1 starMarjorie d
Date: 10/11/2024
When *** took over waste management in GregoryMichigan it work out on time till around September 9. 2024 My garage has not been picked up up since then, I am current on payments to them I called many time. And they gave me run aroind and promised to get some one to pick it up. Nope something is goo on . Why all of a sudden they have horrible customer service or in my case no serve at all?.Lakeshore Recycling Systems
Date: 10/15/2024
Thank you for sharing your feedback. We apologize for the experience. We want to determine the issue affecting service and resolve this for you. Can you please submit a "contact us" form on the LRS website so our team can follow up with you? Thanks!Review fromTimothy M
Date: 09/13/2024
1 starTimothy M
Date: 09/13/2024
After acquiring my local trash hauler several months ago, the service has been terrible on all fronts. My trash wasn't picked up multiple times. When I called to notify LRS, they assured me they would send someone for a special pickup, but nobody ever showed up. Each time, the trash sat out for days in 80 degree heat until it became a nuisance to the neighbors. I finally canceled my service and went with another company. *** continued to bill me, even after calling multiple times and being assured my account was canceled and I would not be billed. There is no way to delete my credit card or personal information (which is a PCI violation which I have filed a complaint about). There was no offer of credit for the missed pickups or the early termination of services either, since they bill in advance. They basically just took my money and ran, and seem to be continuing to take my money. The only resolution seems to be to open a dispute with my credit card company to stop all payments in the hopes I can be rid of LRS forever. I don't make it a habit of posting negative reviews. On the contrary, I've posted several hundred positve ****** reviews for other businesses and services over the past several years. I understand the business world is hard, and I try really hard to be kind, patient and forgiving to those trying to run a business. But, the service was honestly so bad on all fronts, I had to post. These guys should not be in business. There wasn't a single part of the experience that went well, nor was there any attempt at owning the mistakes or even trying to make it right or do better. I strongly encourage anyone considering LRS for waste management services to look elsewhere.Lakeshore Recycling Systems
Date: 09/16/2024
Were sorry to hear about your experience and apologize for the issues you faced with our service. Were committed to resolving these issues. Please send us your complete service address and details of the issues via the "contact us" form online. We'll make sure your concerns are escalated and addressed so no further charges are made.Review fromYolanda Z
Date: 09/05/2024
1 starYolanda Z
Date: 09/05/2024
*** took over when our waste company was sold. I used them for several years and then had an opportunity to select a company based in *********. I never interacted with them, as the new company changed everything over. They have just sent an invoice for pickup of the cans for $76.31. It was never discussed with me - I had no idea of this charge, and was not informed, as they don't supply a contract. I will be reporting this to BBB and the *************************, as I can't seem to get anyone from their corporate department to answer. Also, the local office didn't know anything about why they charged it or the fact that I wasn't informed or given a contract. Don't do it!Lakeshore Recycling Systems
Date: 09/06/2024
Thank you for sharing your concerns with us. We understand your frustration about the recent invoice for the container removal. Please complete a "contact us" form online and provide any additional details so our team can follow up with you. Thanks!Review fromDonna S
Date: 08/29/2024
1 starDonna S
Date: 08/29/2024
*************. Modern waste was so much better. At least I could talk to MW, but this company pure mean and unfair. I was threatened if I don't pay, send me to collections although I've had no trash in months. I paid them to get away from them. Horrible.Lakeshore Recycling Systems
Date: 08/30/2024
Thank you for sharing your feedback. We invoice in advance and payment is due upon receipt or within 30 days. Although we prefer to resolve issues directly with our customers, if theres an outstanding balance on an account that goes unpaid, a collections call is necessary.Review fromMike D
Date: 08/29/2024
1 starMike D
Date: 08/29/2024
The LRS drivers do not put the bins back where I place them. They end up in the middle of my driveway, blocking access. Additionally, they leave the bins partially in the street throughout the entire subdivision, creating a road hazard. Waste management never did this, so I'm not sure why LRS drivers are. I've watched as the truck continues to roll forward while the trash bin is being emptied. Then it ends up blocking my driveway. I'll also add that I'm not fond of the $10 extortion fee they charge for processing a check. I do not give anyone access to my checking account. I pay my bills through my bank's bill pay feature. If and when my bank can add LRS to their bill pay feature, then it is done electronically. Until then, my bank sends a physical ********* get the $10 "bogus fee"Lakeshore Recycling Systems
Date: 08/30/2024
Thank you for your feedback. We understand how frustrating it can be when bins arent placed back properly and create access problems. We recently updated our billing practices and notified all customers about the change. Customers can avoid the fee by setting up paperless and autopay as detailed in the advance notification we provided to all of our customers.Review fromJessica B
Date: 08/28/2024
1 starJessica B
Date: 08/28/2024
This company needs to be SHUT DOWN. After trying to manage an overdue bill with their administration team I was HUNG UP ON REPEATEDLY. We switched service to WM 10/23 and they are STILL CHARGING ME FOR SERVICES NOT RENDERED for nearly a YEAR. I have already filed a formal complaint with the BBB. They refuse to close the account, fine- but you cannot continue to charge me for services that are not being rendered. Everyone who works at the office is incredibly unprofessional and doesnt know what theyre doing. I have tried 4x to resolve this with LRS and they refuse to take any action. You cannot charge people for services that are not being rendered. You people are only surviving because of your commercial contracts which Im also surprised are relationships youre maintaining based on my experience with your disrespect and disregard for legal business practices.Lakeshore Recycling Systems
Date: 08/29/2024
Thank you for sharing your feedback. Can you please submit a "contact us" form on the *** website so our team can research this issue and find a solution that works for you? Thanks!
This business's accreditation status is currently suspended and under review.
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