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Business Profile

Recycling Services

Lakeshore Recycling Systems

Headquarters

This business's accreditation status is suspended and currently under review.

Reviews

This profile includes reviews for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakeshore Recycling Systems has 5 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 95 Customer Reviews

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    Review Details

    • Robert B

      Date: 08/26/2024

      Robert B

      Date: 08/26/2024

      They don't have enough people answering their phones. Even their call back option is ridiculous when it comes to talking to a live person. I am now waiting for over an hour and a half and have entered to call back requests, and this is typical when trying to reach them. Who has the time to spend part of a day waiting for a callback. I sure don't. Their actual services for the waste and recycle pickups is great, but the inside people????? Give your customers a break.

      Lakeshore Recycling Systems

      Date: 08/28/2024

      Thank you for sharing your feedback. We're sorry to hear about the experience with our phone support. An alternate pathway is contact by email or the "contact us" form on the *** website. We appreciate your patience and understand how valuable your time is. Its great to know youre satisfied with our waste and recycling services.

    • Nicole P.

      Date: 08/21/2024

      Nicole P.

      Date: 08/21/2024

      I wouldn't even rate this company one star. It's the most horrible unprofessional place to work for they work you to death and they don't even care. The faster that you go the more work they pile on top of you you literally have no life to live at all. Their work ethics and morals at that company are quite the disappointment and the dispatchers are insensitive to the driver's needs. Be prepared if you work there to work 12 hours or more and have no life.

      Lakeshore Recycling Systems

      Date: 08/22/2024

      Were sad to hear about this experience and apologize for the impact on your work-life balance. Please know being a place where people want to come to work not only drives our dedication to addressing issues related to work conditions and employee well-being, but its the right thing to do. This is reflected in how often we survey employees and offer leadership training amongst other strategies. Your feedback is invaluable, and we appreciate you sharing it with us.

    • Christel S

      Date: 07/26/2024

      Christel S

      Date: 07/26/2024

      Id leave a lower score if it was possible. The service at the curb is not the problem. It is the office, billing and administration. Lakeshore charged us a late fee when they were given our approval to charge our credit card quarterly. It took months to get our account balanced. Now we cannot get them to bill us even though we have requested it more than five times. We have spoken with one account representative who was helpful. I filed a complaint on the company website and still no resolution

      Lakeshore Recycling Systems

      Date: 07/29/2024

      We appreciate your feedback and apologize for the billing issue. Please email us at *********************** with your complete service address and details of the billing concern so our team can connect with you as soon as possible. Thank you!

    • Richard A

      Date: 07/15/2024

      Richard A

      Date: 07/15/2024

      Zero stars!Constant no landscaping pick up. And I have a rented landscape bin!No one answers the phone, no one calls back and emails are no response as well!I pay for service and just want my disposables picked up.

      Lakeshore Recycling Systems

      Date: 07/16/2024

      Thank you for bringing this to our attention. We apologize for any inconvenience working with us. Can you email your complete service address and how our team can assist you to *********************** so we can work on this issue with our operations team and contact you? Thanks!

    • David D

      Date: 07/10/2024

      David D

      Date: 07/10/2024

      They can't manage something as simple as replacing a container for the right size that was ordered through them. 6 phone calls over 4 weeks and still they are not able to perform this basic task.

      Lakeshore Recycling Systems

      Date: 07/11/2024

      Thank you for bringing this to our attention. We're here to help with the containers. Please email your complete service address and how our team can assist you to ************************ Our customer service team will check the status of your request and contact you. Thanks!

    • Susan O

      Date: 07/08/2024

      Susan O

      Date: 07/08/2024

      LRS makes you pay in advance and does not include a 'invoice due date'. You have to keep track of when the payment is due. This is totally opposite from Waste Management's policy. Unfortunately, according to the the Village of ******, they knew about the invoicing policy and did not care when they changed from Waste Management to LRS.

      Lakeshore Recycling Systems

      Date: 07/09/2024

      Oh no! Let's find out what happened with your invoice. Can you email your complete service address and how our team can assist you to *********************** so one of our representatives can pull your recent invoice and highlight where the due date is for you. Thanks!

    • GARY K

      Date: 06/28/2024

      GARY K

      Date: 06/28/2024

      I would like to know who is monitoring their staffing and call volumes. On hold for 38 minutes on Friday (June 28th) starting at 11:00 am. This is out of control. Had service at 2 residences. Sold one and notified to cancel service at one address. Got email response back to send bill of sale/settlement statement to support sale and provide forwarding address. They have new address, have current service, and getting billing there. Sent email back asking for a second look on this ..............with no response!

      Lakeshore Recycling Systems

      Date: 07/01/2024

      Thank you for taking the time to share your experience. There were several email trails, but we did apologize for the request in one of them and confirmed that the account for the sold property was closed. Please get in touch with us at *********************** if additional assistance is needed.

    • Gail T

      Date: 06/19/2024

      Gail T

      Date: 06/19/2024

      Terrible customer service!!Company did not take my garbge on scheduled pick up day. The company has told me 2 times they would reschedule to the next business day. They have not come either of those 2 days to pick up the missed garbage pick up. I called the missed pick up department, they have very long wait times, I was on hold for 1 hour and 15 minutes to talk to someone who told me i might have refilled the garbage after it was picked up by the company. After much back and forth she appologisted and saud she would send someone out. No one came to get the garbage for the 3rd day!

      Lakeshore Recycling Systems

      Date: 06/21/2024

      We are sorry we did not connect to your call fast enough while our agents were helping other customers. We understand the importance of consistent service and are happy to help you with your request. Please email your complete service address and how our team can assist you to *********************** and we'll contact you. Thanks!

    • Gregory F

      Date: 06/11/2024

      Gregory F

      Date: 06/11/2024

      They dropped off 4 bins at my house and I use 2. . When I called and asked them not to bill me twice, I was assured I would only get one bill. I received 2 bills today. $176 to pick up my trash with no other options. They told me to leave the extra 2 cans out for the neighbors. They are still in my driveway. And no way to contact them by phone or email. The website states to call.

      Lakeshore Recycling Systems

      Date: 06/12/2024

      Thank you for bringing this to our attention. We're happy to help with the additional containers. Please email your complete service address and how our team can assist you to *********************** and we'll work on your request. Thanks!

    • Susan M

      Date: 06/07/2024

      Susan M

      Date: 06/07/2024

      They are horrible. They refuse service if your bin is not perfectly placed to their liking, they leave constant notes chastising you for not leaving it in the correct place, they break the bins and dont replace them unless you call it in after they break them, and they leave the bins in front of everyones garage door or in the middle of the alley. And their customer service is not helpful. They were clearly the cheapest bid. I am forced to use them through my Village and would never voluntarily pay for their poor services.

      Lakeshore Recycling Systems

      Date: 06/10/2024

      We apologize for any inconvenience working with us. The tagging system is a communication tool we use for all residents. We're more than happy to help with a bin replacement request. Please email your complete service address and how our team can help you to *********************** and we'll contact you. Thanks!

    This business's accreditation status is currently suspended and under review.

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