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Business Profile

Recycling Services

Lakeshore Recycling Systems

Headquarters

This business's accreditation status is suspended and currently under review.

Reviews

This profile includes reviews for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakeshore Recycling Systems has 5 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 95 Customer Reviews

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    Review Details

    • Brittany W

      Date: 03/19/2024

      Brittany W

      Date: 03/19/2024

      This company is horrible. I live in ******** and was forced to change to them. I am severely upset with this. Their customer service reps are rude, none of them have knowledge and you have to call in several times just to get issues fixed. I hope our contract with them changes when the mayor does.

      Lakeshore Recycling Systems

      Date: 03/20/2024

      Oh no! Let's find out what happened. Can you email your service address and how our team can assist you to ************************ We're happy to follow up with you. Thanks!

      Lakeshore Recycling Systems

      Date: 03/20/2024

      Oh no! Let's find out what happened. Can you email your service address and how our team can assist you to ************************ We're happy to follow up with you. Thanks!

    • joanne l

      Date: 03/05/2024

      joanne l

      Date: 03/05/2024

      Very worse customer service ! No knowledge of their business at all!

      Lakeshore Recycling Systems

      Date: 03/10/2024

      Thank you for sharing your experience. Let's find out what happened. Can you email the complete service address and how our team can assist you to ************************ Thank you!

    • Dimitry L

      Date: 03/01/2024

      Dimitry L

      Date: 03/01/2024

      Absolute waste of a company. They do not pick up trash when they say that they do. Their website boasts a 5star BBB rating.... REALLY... as of this complaint - 1/5 here...We have had other companies at various addresses for many years. Never any issues. Until now. Our bills are always paid on time.

      Lakeshore Recycling Systems

      Date: 03/03/2024

      Thank you for bringing this to our attention. We are committed to providing the best service to our customers. Can you please email your complete service address and how we can assist you to *********************** so our team can contact you? Thank you!

    • David M

      Date: 02/27/2024

      David M

      Date: 02/27/2024

      We paid 4 months in advance. They picked up for about 2 months and then they just stopped for 5 weeks. We called and called and called and emailed and rarely got an answer or call back. They gave us the run around like crazy. First they said they couldn't pick up because of the weather, then it was just missed and it would be picked up the next week. Then they credited us 2 months but said their trucks couldn't get down our road even though they had been for 2 months. They had the nerve to tell us we could push our can to the end of the road. We have had it and cancelled service and went with Apex. Now LRS won't take our calls and refuses to refund is the 5 weeks that we prepaid and never received the service for. We are looking into an attorney now to get our money back. I suggest nobody goes through these criminals.

      Lakeshore Recycling Systems

      Date: 02/28/2024

      We apologize for any inconvenience working with us as we recovered from weather delays. Although situation was not ideal, a manager credited 2 months of service to remedy the experience. If additional assistance is needed, please email your complete service address and how our team can assist you to *********************** and we'll contact you. Thanks!

    • Sarah G

      Date: 02/23/2024

      Sarah G

      Date: 02/23/2024

      This company is at bare minimum UNETHICAL. I had great service with my "old" company and then LRS must have bought them out. First, I did not get a bill and I had to call to get one. I received it through email and paid the $60 for three months. Three months go by - again, no bill comes in the mail. I called again. Got someone who I could hardly understand since their English was not up to par for someone doing customer service in an Engish speaking country!!! She sends me a bill via email - and it show $72 for three months. They had raised their prices for $20/mo to $22/mo. (which should have been $66/mo) Then I see they "backed billed me the $22/mo rate for the prior three months that I had already been billed and paid. When I inquired about this, their response, "That was a billing error", it should have been $22/mo but in error they billed $20/mo. I had been paying $20/mo for a while. When I pointed out AGAIN that it is unethical to raise the price on services already billed, paid and rendered, they just ignored me. What is they wanted to raise the price to $100/ month - would we be liable to pay that for services that had already been billed and paid? Some people would say, in this case, it is only 6 dollars, but is the principle. These are not honest people. I found a different service, which is quite a bit cheaper AND it is owned by locals. Good riddance! I would give no stars, but that is not a choice.

      Lakeshore Recycling Systems

      Date: 02/26/2024

      We apologize for the experience. The annual rate increase helps with rising fuel costs, inflation, truck maintenance, etc. so we can continue to provide service to all our customers. We appreciate you letting us know what's not working so that we can improve and ensure a better experience for our customers.

    • Rishi N

      Date: 02/13/2024

      Rishi N

      Date: 02/13/2024

      Extremely dishonest company. They will lie and steal to get more money. It does not get worse than that.After many shady acts, it is clear they exist simply to rip off consumers. I contracted and paid them to pick up post construction waste (drywall, insulation and 4 completely empty paint/primer cans). They asked for and I sent them a photo of the bags of construction debris and had multiple calls before they sent me an estimate and I paid (2 yards). They never picked it up for days. I called 4 times before they finally admitted they didn't want to pick it up for what we agreed upon and they tried to ask for 5x more money to actually get it. 5x! They said they "made a mistake" but you can't mistake 5x. That was intentional or at least the most negligent and embarrassing kind of thing a company could do but they shirked it off as MY PROBLEM. They left me on hold waiting for 12 minutes for a dumpster quote. Their customer service is next level rude and unhelpful. Just horrible top to bottom. Fraudulent company.

      Lakeshore Recycling Systems

      Date: 02/14/2024

      We appreciate the opportunity to service the construction debris and apologize for the frustration caused in the process. Our goal is to provide the best service to our customers and we fell short here. We appreciate you letting us know what's not working so that we can improve and ensure a better experience for you next time. If further assistance is needed, can you please let us know by emailing your complete service address and how our team can assist you to ************************ Thank you!

    • Marcie P

      Date: 02/12/2024

      Marcie P

      Date: 02/12/2024

      LRS is unprofessional and a frustrating company to deal with. They have no customer service and their billing department is never available. I contacted LRS to resolve a billing issue four times and each time was placed on hold in excess of ***************************************** and everyone I spoke with insisted -- incorrectly -- that I had not paid my bill. I was incorrectly told I had only paid $15 toward an $83 invoice even though my electronic bank records showed that my account posted a payment for the full $83. LRS sent me a Service Interruption Notice due to what they claimed was my past due account for $233. After numerous emails and phone calls I was finally able to reach someone at the company who agreed with me that the notice had been sent in error. The time, effort and aggravation was unbelievable! If I had a choice, I would select another recycling service!

      Lakeshore Recycling Systems

      Date: 02/13/2024

      We apologize for the experience. Although we caused some frustration, we're happy to know the billing issue was resolved. We appreciate you letting us know what's not working so that we can improve and ensure a better experience for you next time.

    • Michael C

      Date: 02/11/2024

      Michael C

      Date: 02/11/2024

      Missed pick up.used the email system they have in place.it replied contact you shortly. 2 hours later repeated. Again replied contact you shortly. Next morning I called.so sorry he will have driver stop today.Received email saying it needs more info. The 3 rd day called again she said it's reported but not sure why it hasn't been done. Also stated they are short drivers.i advise her many trash trucks going by all day even one sitting in a parking lot for 15/20 minutes. She said she would expedite. We'll now 2 days later no pick up yet.. I get my bill and pay online with in minutes. Wish I could of stayed with groot.

      Lakeshore Recycling Systems

      Date: 02/13/2024

      We apologize for the experience. After researching this, we found that our driver recovered trash on Monday, February 12th. We appreciate you letting us know what's not working with our communication so that we can improve and ensure a better experience for you next time. Please let us know if we can help in the future by emailing your complete service address and how our team can assist you to ***********************.  Thanks!

    • chris l

      Date: 02/09/2024

      chris l

      Date: 02/09/2024

      I have called 3 times over 3 days for my garbage to be picked up. There is a mile stretch of my road that has NOT been picked up. **************** IS horrible due to waiting 38 minutes for them to answer my call and NO answers on when it will be picked up. When we had Waste Management they ALWAYS picked up on time and NO issues. LRS is a WASTE !

      Lakeshore Recycling Systems

      Date: 02/12/2024

      We apologize for the long wait while our agents assisted other customers. Can you please email your complete service address and details regarding the missed pickup to *********************** so our team can assist you? Thanks!

    • fe g

      Date: 02/04/2024

      fe g

      Date: 02/04/2024

      Terrible customer service have now been trying for over 1 year to get trash and recycling containers. No matter how you try to reach them no responses, call backs or replies.

      Lakeshore Recycling Systems

      Date: 02/05/2024

      Hi! We apologize for any inconvenience working with us. We're eager to turn this around. Can you email your complete service address and phone number to *********************** so our team can research the issue further and contact you? Thank you!

    This business's accreditation status is currently suspended and under review.

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