Business Profile
Recycling Services
Lakeshore Recycling SystemsHeadquarters
This business's accreditation status is suspended and currently under review.
Reviews
This profile includes reviews for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 95 Customer Reviews
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Review fromLISA F
Date: 02/01/2024
1 starLISA F
Date: 02/01/2024
We had been customers of Modern waste for over 12 years. They were great!! LRS took over and we have had nothing but horrible service. The dumpster does not get dumper more than it does get dumped. When I call, the ladys that answer are horribly rude. I was given Heathers number to call her directly and even when i leave a message she never calls back. ****** answered the phone today and when i explained that we did not get dumped yesterday, she gave me some lame excuse that we were scheduled for last week not this week and we did not get dumped on the 25th because of road conditions so we now have to wait until our next scheduled day. I explained that the 25th was not our day to be picked up and she got snippy and said "I am just giving you the facts". I asked to please speak with a manager and she hung up. When I called Wednesday morning to tell them it had not been dumped yet that lady told me I was on the schedule for today ( wednesday) but I cannot call it a missed until the end of day. End of day came I called to let them know it still had not been dumped. The lady answered after I sat on hold for 10 minutes and then said "let me get you to the right department" she hung up. All in all I called 4 times Wednesday left two messages and got hung up on twice. Called Thursday morning ****** told me I was given wrong information then hung up. I Spoke to ***************************** a few weeks ago and he was actually great. He got the ball moving at the beginning of the month but that was the only time we got dumped in January ****. If I could leave 500 negative starts that is what I would give.Lakeshore Recycling Systems
Date: 02/02/2024
Oh no! Thank you for bringing this to our attention. We apologize for any inconvenience working with us. Let's find out what happened. Can you please email your service address, phone number, and details about your service experience to **************************** so our team can research this issue further and contact you? Thank you!Review fromVal W
Date: 01/29/2024
5 starsVal W
Date: 01/29/2024
If you have a condo building where you have opportunity to change your garbage and/or recycling service, I highly reccomend getting a quote from LRS. Our 19 unit building in ******* (Northside) had Waste Management, who we had to PAY to cancel our contract, it was worth every *****. Our fees were lowered to more than 1/2 and we were able to request overages like large items not be picked up or charged without our approval (we live near the end of an alley where things are dumped). Even after about 5 years of switching, they still are willing to negotiate and lower fees. I cant recommend them enough. No hidden fees, no random increases, its worth your time and effort to switch.Lakeshore Recycling Systems
Date: 01/31/2024
Hey there! We appreciate the fantastic review and are glad to provide service to you and the building's residents. If you have any further needs or questions, please get in touch with us!Review fromBailey F
Date: 01/25/2024
1 starBailey F
Date: 01/25/2024
I have never experienced such poor customer service. I was given misinformation about a rescheduled pick up due to missing 2 weeks in a row due to weather. When I inquired about an extra pick up I was told to leave all my extra trash next to can and they would be by later in the afternoon to pick up. Never happened, spent the whole next morning cleaning up trash the raccoons tore thru. I called that day and had someone tell me my trash was picked up even though I was starting at it. Im so concerned that this is one of the worst companies I am stuck with in my over 20 years working with sub contractors and sanitation and there are so many more customers taken advantage of! Im completely dumbfounded how this company has an A+ rating.Lakeshore Recycling Systems
Date: 01/29/2024
We apologize for any inconvenience working with us while we worked to keep our drivers safe and arranged recovery service for our customers. Once roads were manageable, our recovery plan included collecting extra trash but it seems the wildlife arrived before we did and that's never a great situation. We appreciate the customer letting us know what's not working so that we can improve and ensure a better experience for them next time.Review fromAmanda G
Date: 01/25/2024
1 starAmanda G
Date: 01/25/2024
Very poor trash service and even worse customer service. After weeks of not having my trash picked up and my can overflowing, I decided to call and find out why. Had we not had a death in the family this would have noticed this sooner. It was after hours when I made my first call, so I left a message. At nearly noon the next day, I still had not received a call back. I had to call again to speak with someone. The wait time for customer service was not long, so call volume did not prevent the call back. The person I spoke to was extremely rude and dismissive of my concerns. I explained the situation and told her my trash hasn't been picked up for weeks. She told me that my trash had been picked up the week prior and I told her once again it had not and that it needed corrected. Her response to me was that she doesn't have control over the drivers. She then said that pickups have been delayed by a day because of the weather. I asked why customers were not notified. In a snotty tone, she said they can't predict the weather. She said this several time. I told that this could have been done via email when the decision was made. She again said that she can't predict the weather. At this point I asked for a manager. She went silent. I said "hello" to which she replied "I'm still here". I again asked for her manager. She said she could transfer me but he's not there. I asked for his name. Without saying anything more, she transferred me to a voicemail at extension *****. I have no idea who's it was or if it was even a manager because the greeting only gave the extension. In all the years with Michiana Trash, this was NEVER the service I received. They shouldn't have sold to LRS. I shouldn't have to call to find out that the service level expectation promised by this business was not going to be met and I most certainly should not be treated this way as a long time customer in good standing.Lakeshore Recycling Systems
Date: 01/29/2024
Thank you for taking the time to share your experience. Please know that this is not how we aim to run our business. Our team is committed to providing the best service for your residence. Unfortunately, due to weather conditions and transfer/dump stations closing our service was delayed. We completely understand this was not ideal and greatly apologize for this inconvenience.Review fromMark L
Date: 01/25/2024
1 starMark L
Date: 01/25/2024
Horrible service and price gouging, LRS did not pick up my Christmas tree per the contract with the city that I live in-I have called them and emailed them multiiple times asking them to come and pick up the tree-it is a safety hazard out by the curb-LRS claims that one of their core values is safety-not true at all-they left my tree, people have to walk off the curb, into the street to get around it, --they finally responded after the two week free pickup timeframe expired and told me that they would pick it up if I put a sticker on it.Lakeshore Recycling Systems
Date: 01/29/2024
Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. Service rates are reflected on the invoice and increase annually to help deal with rising fuel costs, inflation, truck maintenance, etc. so we can continue to provide service to all our customers. Can you please email us at *********************** with your service address and phone number, and mention the Christmas tree so our customer experience team can help you? Thank you!Review fromKevin M
Date: 01/24/2024
1 starKevin M
Date: 01/24/2024
Lakeshore Recycling Systems (LRS) recently took over Modern Waste and it's been a total disaster. Our normal pick up day is Monday and it rarely gets picked up on time causing us to leave the trash barrel out for days where animals get at the trash. Trash from Jan 8th week was to be picked up on Jan 15/16...didn't show. They told us it would be picked up Jan 22....didn't show now our trash is seriously over flowing. Called and they said it would be another week( Jan 29th) before they could pick up!!!!!Seriously! It will be 3 weeks without trash pick up. They apologize stating weather, truck issues, ice.... We never had issue before with Modern Waste. Unfortunately we have no other trash collector options. LRS should be fired! Awful service. Their customer service person said we could load the trash in our car and bring it to them to take...??? WHAT? That's what we pay LRS for.Lakeshore Recycling Systems
Date: 01/29/2024
We apologize for the experience and appreciate you letting us know what's not working so that we can improve and ensure a better experience for you next time. Can you email your complete service address, phone number, and any additional details about your experience with our service to *********************** so our team can investigate the issue and follow up with you? Thank you!Review fromKelly H
Date: 01/17/2024
1 starKelly H
Date: 01/17/2024
Since you didn't pick up our service on January 19th due to the weather but can come the following day But yet you will still charge ** for that week. So all of us people that don't overload our garbage. That don't even fill a garbage can per week. Still get charged, just think about all the people who are being charged. So it's money in your pocket while we still have to go to work in the weather why is it that hard to credit a week especially the seniors and ignorant customer service!!!!Lakeshore Recycling Systems
Date: 01/29/2024
We apologize for the experience while we worked to keep our drivers safe and arranged recovery service for our customers. We understand the inconvenience a weather delay can cause including motivating a credit request but to clarify we cannot offer a credit because we returned to provide service. We appreciate your understanding. If additional assistance is needed, please email us at *********************** with your complete service address, phone number, and how our team can assist you. Thanks!Review fromLuis C
Date: 01/03/2024
1 starLuis C
Date: 01/03/2024
The worst decision to rent with them, they are thieves, they charged me more than **** dollars by mistake according to them, I spent 3 months fighting with them and they still haven't returned my money.Lakeshore Recycling Systems
Date: 01/09/2024
Hi ****, Thank you for bringing this to our attention. Please email us at *********************** with your service address and phone number; our customer service team will research this and contact you. Thank you!Review fromBrooklynn S
Date: 01/02/2024
1 starBrooklynn S
Date: 01/02/2024
Poor customer service. Took my money and never received any service after it was paid. Now trying to get my money back.Lakeshore Recycling Systems
Date: 01/09/2024
Hi Brooklyn, Thank you for bringing this to our attention. Please email us at *********************** with your service address, phone number, and how our team can assist you then our customer service team will look into this for a resolution. Thank you!Review fromJim B
Date: 12/26/2023
1 starJim B
Date: 12/26/2023
Very poor customer service. Id recommend using any company other than lrs.Lakeshore Recycling Systems
Date: 01/09/2024
Hi ***, thank you for bringing this to our attention and we apologize for any inconvenience working with us. Can you please email your service address, phone number, and how our team can assist you to *********************** so that our customer service team can look further into this and contact you? Thank you!
This business's accreditation status is currently suspended and under review.
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