Business Profile

Recreational Vehicles

Forest River Inc.

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Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

238 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The travel trailer (tt from here on out) was taken to dealership in July 2023 for work covered by manufacturer warranty. Work was not completed due to the vendors refusing to repair defective parts or sending wrong parts. The tt has additional water damage from employees not working in a dry environment. They exposed the tt to rain while the entire front of unit was opened.
Customer Answer
Date: 01/29/2024
I received your letter dated 1/12. I received it on 1/27. ID ********. The model is a No Boundries **** and the vin # 4x4trpu27nr207831. My email is *************************** Please consider reopening this complaint.
Sent from *********************** (**************************)

Business Response
Date: 02/09/2024
Forest River has emailed the customer directly, we are awaiting response.
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2023 Timberwolf (Cherokee) 39SRBL destination trailer (VIN #*****************) on 2/18/2023 from ****************************************** in ***********, ************ for $74,475.00.We experienced several issues with the trailer during our first camping season with it, but this complaint centers around the air conditioning system, consisting of two ****** BTU units - also described by Forest River as the "dual, supersized air conditioning unit with quick cool air dump feature". According to HVAC resources online, ****** BTUs should be more than sufficient to cool the 40' RV but as soon as the weather turned warm this past summer, we quickly noticed that the air conditioning was not cooling the unit. Camping in northwestern ****, it is not uncommon to see temperatures in the 90s and 100s, so air conditioning is very important to our comfort in the *** Our observations included an overall lack of cooling of the ambient temperature of the unit with wildly inaccurate temperature readings on the thermostats. We'll include more specifics in the attachment.We contacted ******** and they dispatched a mobile tech multiple times, but he could not improve the issue. Over the several months that followed, they stated they were investigating the issue with Forest River and Furrion (A/C mfr) but with no results. We tried contacting ******* directly, and also got no solutions. In our more recent contact with Forest River, we communicated with Cherokee Division Owner Relations and I provided a thorough explanation of the issues. The representative's initial response was simply "take it to a dealer". When I explained that we've already worked with our dealer, they've sent mobile service, and they cannot fix the issue, her response was "fill out this form for mobile service". She offered no additional help or suggestions whatsoever.We need a resolution and cannot accept "tough break" as a conclusion. Whether that means repairs or full RV replacement, we are open to all options.
Business Response
Date: 01/19/2024
We have been working with ************** for a solution to his AC concerns.
Customer Answer
Date: 01/19/2024
While the business has been responsive and we are working toward a solution, I am rejecting this response because we have not yet agreed on a solution so I am not ready to close the BBB complaint.

Business Response
Date: 01/30/2024
Forest River has been in communication with the ****** to resolve the cooling of the unit.
Customer Answer
Date: 01/30/2024
We have been in contact with Forest River but I am rejecting this response because we have not yet agreed on an acceptable resolution.

Business Response
Date: 02/05/2024
Forest River has spoken with the customer, and between us we have determined a solution to this issue for the upcoming camping season. Forest River will be bringing the unit back to the factory for repairs in the fall.
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The flooring of my Pontoon boat floor has faded and is called sunburn It is covered by warranty. Have put in a claim back in May of 2022 said they were gonna honor it, but just keep getting the run around. Need to get this resolved immediately. Thank you.
Customer Answer
Date: 01/06/2024

The issue has been resolved.
Initial Complaint
Date:12/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Forest River Forester in August 2022. The vehicle has spent more time at ******************************** than functioning. It came with defects that have not been fixed or addressed. At this time, I would like a refund and turn the vehicle in.
Customer Answer
Date: 12/28/2023
RV VIN # *****************
The vehicle was purchased with the defect, but not knowing it had a defect. It has been serviced several times for the same issue over 90 days and over 3-4 times. There are lemon laws protecting the consumer. The contract is attached. At this time, I am requesting to turn in the vehicle for a full refund.
Business Response
Date: 01/05/2024
Forest River takes customer satisfaction very seriously and was unaware of the consumers dissatisfaction. Forest River has reached out to the consumer to get a detailed description and understanding of the concern and if a warrantable concern is present, Forest River will communicate with the consumer to resolve the matter.
Initial Complaint
Date:12/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new forest river travel trailer on 08/08/2023 from camping world. After several days my wife and I seen a gap in the shower stall between the base and surround. A few weeks later we went on our first trip with the camper. That eve I took a shower and noticed the water in that corner would not drain. I contacted Camping World and was told to bring it in and got an appointment from there service department. On 12/07/2023 I took it in for inspection. The service manager stated the the shower base was not installed properly and needed to provide new support and leveling and was advised not to use shower because water could leak and cause damage. They turned in a warranty claim to forest river and several days later and received an answer from FR that claim was denied and was installed as designed and there was a lip on base to prevent water damage. Due to the gap there is less than a 1/4 in of lip to prevent water damage. I contacted FR again and still said no that it was installed as designed. I talked to several other people about this and was told that it was substandard workmanship and need repair.
Customer Answer
Date: 12/18/2023
Sorry I forgot to include the SN ***************** Model 20RDSE

***********************
Business Response
Date: 12/28/2023
Forest River was able to authorize the shower pan and contacted the customer via email to let him know.
Customer Answer
Date: 12/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you.
Initial Complaint
Date:12/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The slide mechanism broke due to faulty installation after one use. The entire slide was installed crooked and with little structure leading to the failure. The dealer and the manufacturer are at odds as the manufacturer does not want to cover the items that the dealer wants to do to ensure the issue does not happen again. The issue is very well known and documented by many. The unit has been in the shop for a month now waiting on the manufacturer to approve the repairs. Reaching the manufacturer by email or phone is very difficult.
Customer Answer
Date: 12/12/2023
New 2022 Forest River RV Salem FSX 169RSKX
vin # 5ZT2SMFCONN801127
Customer Answer
Date: 12/13/2023
Good evening,

The ** manufacturer called me today to let me know they have approved the warranty.

They are currently working on parts procurement.

I would like to note they are working towards making the situation right.

Thats said Id like to keep the case open until the unit is back in my possession.

Just wanted to send an update as they have made moves in a positive direction.

Thank you,

*****************

Business Response
Date: 12/21/2023
We are sorry to hear of these issues and are working directly with dealership to expedite authorization amounts and any parts needed to complete.If you have any further concerns, you can certainly reach out to me at ************************************ or ************************************ Our understanding is ****** has discussed with you and has open line of communication with dealership.
Customer Answer
Date: 12/26/2023
Better Business Bureau:

Thank you for your assistance.

The repair has been completed and I received the trailer back in working order; or at least tested at the dealer at the time of pick up. I am hopeful the repair holds up and our next outing mid **** is the beginning of years of enjoyment.

Thank you for the response and help in this matter.

****
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to my Recreational Vehicle manufacturer's warranty. While on vacation from my ******* home at ******************************************************************** here at **************** at *********************************************************************************** I began to have a leaking bedroom pullout in my Recreational Vehicle that was a manufacturer defect around October 23, 2023. I emailed East To West (***************************** Owner Relations Representative) and with her assistance I went with a local company called ********************* Repair located at *************************************************************************************** to get repair work done. Shoreline was able to get approval for this work from East To West (Forest River) and came out to do repairs however, the leak continued and while in the process of getting help on this issue I discovered multiple other manufacturer defects with my RV. I worked with Shoreline, an individual named *****, to submit detailed photos along with descriptions of the problems to the manufacturer. I have multiple emails to back this. After Shoreline submitted the information to the manufacturer I recieved a phone call from ***** saying that the manufacturer denied approval with no explaination. I reached out various times at this point to ***************************** at East To West to get further information and assistance in getting my warranty claim processed. ****** acknowledged that Forest River recieved the claim. I was also promised by ****** that she would have my claim reviewed for further assistance and that she "noted" that I have been trying to get all of this done before my expiration date. She put me in touch via email with her manager *****. Last week ***** promised via email that she would provide me with this information from Shoreline and Forest River "ASAP" as we both knew that my deadline for my warranty was drawing to a close. My warranty has now expired as of the 6th of December (I was mistakenly told the 8th by Shoreline). I have not recieved a response from ***** or ******.
Customer Answer
Date: 12/08/2023
VIN #******
Model 365RL
Need the ** repaired
Business Response
Date: 12/15/2023
We apologize for the inconveniences you have had. After discussion with Shoreline, they will no longer work on your unit as has been communicated to you. We will continue to work with you through these issues. Please schedule with a dealership so that the issues can be addressed, or, as you have requested, please send us an estimate and we can work directly with you and the service you choose. Thank you.
Customer Answer
Date: 12/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Entrada **** 6/10/2023. Took it on a trip 1st week after Purchase. Found multiple inefficiencies and returned it to dealer who had repaired some but not all upon pickup. Since that time, all has gone ok. It is now December and I took to dealer at FR directive after I could get very little information from FR as to help correcting a safety and liability issue in regards to the ******* auto level system possibly deploying while parked, driving off or traveling down the highway. So far I have talked and video with *******, mfg, of controller but have not been able to resolve this matter. I have also given Forest River many emails but they refuse any interaction with techs, only sales and parts people. ***************** serial number of my unit. It is at dealer now who states they are waiting email for instructions or how to proceed or repair. I have slideout controller board for towable unit, mine unit is motorized, **** mb sprinter. The battery management system is not connecting or transferring voltage correctly. I'm only time and fuel out of pocket and not looking monetary compensation. I only want my unit repaired correctly and in a timely manner "not waiting for email ".
Business Response
Date: 12/15/2023
We apologize for the inconveniences that you have had. At this time, we dont show any open claims on your unit. Which dealership are you working with so that we can facilitate conversations with them?
Customer Answer
Date: 12/15/2023
I am rejecting this response because: I am dealing with A&L RV Sales located ********** **. They are having problems getting wiring information from FR reference the leveling system functioning whether the e-brake is engaged or not. You can drive off deployed jacks if you forget to retract. They don't respond to e-brake at all. There's a generator issue which has been determined to be a battery management system problem. They ordered parts but takes over a week and still not received. This is bad business and unacceptable. Don't know why FR says no claims when my dealer states that FR says ******* issue and ******* says FR issue. ************* says they will not work on unit because it is an RV.My dealer is doing all he can, if he can't get assistance from MFG-FR who warrants for 1st 12 months of my ownership, after that the individual mfg company of the failed product is responsible. Me the purchaser shouldn't have to tackle or be involved with the vendor or supplier warranty until after the 1 year warranty FR provides. FR needs to be responsible for any warranty issues during the 1st year and assist dealers in response to customer service in a professional and timely manner. Thank you and BBB for your assistance in this matter. L

Business Response
Date: 12/21/2023
We have been in contact with the dealership and understand that the repair to the **** legs has been made. Please contact the dealer to verify these repairs have been completed.
Customer Answer
Date: 12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:11/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 27, 2023, while doing our walk through of our 2023 East to ******************* *********************** the ***** man assisting us and showing us how to use important features of our camper noticed that the oven would not work. After calling someone else in from service it was determined that the touch panel needed to be replaced.They got the part number and we were told they would be ordering the part that day. Because we had a trip planned and had already paid we went ahead and took possession of the unit. On November 10, 2023,we contacted our sales rep who has been absolutely amazing, for an update on the part. He advised that he would contact service and get us an update. Someone from the dealership called us and advised that they had terminated most of the service department employees and now parts were having to be ordered directly from Forest River, the manufacturer. However, our part was not ordered and he did not see any notes pertaining to this. I advised that we have a whole text thread showing that his dealership was well aware of this complaint and it is all documented. They assured us that they would get the part ordered. After another 10 days of having absolutely no updates, we contacted them again on November 20, 2023. Our sales rep went to the service department again and we were advised that they do not see the claim or part number in the system. We then received a phone call from the dealership where we were told that they see no documentation related to this and we had to break everything down for them again. We reiterated that we have everything documented in writing by text showing that they were aware of the issue. We were assured that the part was now ordered. Here we are another nine days with no further updates or confirmation. We have a camper that we cannot cook in which has forced us to spend $50 dollars on meal every time we stay in it. We travel extensively as our children BMX race. This camper was meant to alleviate some of the expenses such as hotel fees, etc. However, it has done the opposite. We have ended up spending over twice the amount in food because we have been forced to do carry out as we cannot cook meals in our BRAND NEW camper. Any assistance will be greatly appreciated.Thank you, ***** & ***************************
Business Response
Date: 12/08/2023
Forest River would like to apologize for this issue. The part in question was a special order, and the order was placed with ** on 11-24-23. It has now been shipped out as of 12-4-23 to Optimum in ***********. We apologize for any inconvenience the timing of these processes may have caused.
Customer Answer
Date: 12/14/2023
While the repairs have been completed over a month later, we still have not received the repair order after asking for one several times. We need documentation showing this has been completed.

Business Response
Date: 12/21/2023
Repair orders come from the dealership, not from Forest River. Please contact the dealer (Optimum) in order to acquire that repair order document.
Customer Answer
Date: 12/26/2023
I am rejecting this response because:
While it is the dealerships responsibility to provide repair orders, it is the manufacturers responsibility to be sure that their dealers are following appropriate guidelines. We have asked the dealership multiple times for the repair order which is LEGAL documentation. They still refuse to provide us with any documentation. The dealership represents the manufacturer. We need this legal documentation.

Business Response
Date: 01/02/2024
Forest River is not able to nor responsible for providing the repair order documentation as it is not a Forest River document. The dealerships are independent entities and are not controlled by Forest River. The repair order documentation must be provided by the dealership that provided the repair.
Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought our new Camper in ***** **, we purchased a Forest River Wildwood model 29VBUD.We have owned the unit for less than 2 years now and have had to replace the ** unit and toilet under our extended warranty due to bad units. Recently we came back from a trip and the underbelly plastic panels of the unit that protect underneath the trailer have broken off and we lost 6 panels total. After looking at the remaining panels they were installed by my standards of poor quality, and cracked where the screws are installed to hold them in place and they do not want to repair or do a recall on them. Pictures attached show the missing panels exposing the wires and septic system and others are about to come off as well. After researching RV forums Many other people have had the same issue and Forest River refuses to help out after the 1st year of ownership, Also all the wallpaper in the unit is bubbled really bad as they did not use adhesive on all of the wallpaper to hold in place. I dealt with their customer service and simply would not help and have stopped all communication with my emails. This unit has only been used 7 times and we have had several other issues as well with fuses blowing, lights not working, we are extremely disappointed with the quality of the unit and am only seeking them to repair and replace the under panels that were poorly installed.
Customer Answer
Date: 11/28/2023
Model 29VBUD
Year: 2021
VIN: *****************
I spoke to the customer service rep ***************************** on an email chain and took them several day to respond and after i sent them pictures as well the communication process took almost a full month for them to tell me I was out of warranty on the unit and they could not help. I sent another reply asking for assistance for someone above him and still to this day i have been ignored, that email was sent on Nov 13th.
Business Response
Date: 12/07/2023
Forest River is sorry to hear that you have had issues, however we cannot cover as the limited warranty provided at time of sale expired April 8,2022. As goodwill, we offer to supply parts only. Please let us know by email to ************************************ or calling ************.
Customer Answer
Date: 12/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have emailed the business rep provided on this communication and awaiting their response on completing the resolution

Thank you.

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Forest River Inc. is NOT a BBB Accredited Business.